Call 21112178851442061 2026-09-04 · Aditya Pandey · 1:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 22 turns, clean transcript (0% inaudible) | Marathi | 22 | supply_led (campaign_name:medium) |
Audio: clear: Some background office noise is present on the agent's side but it does not impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.46
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified themself and the company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not use a supply or price hook as required for a supply-led pitch, instead opening with a generic question about registration.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer immediately stated they were not the correct point of contact.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Did you have any requirement for HR, sir?
Summary
The agent called a registered lead at 'Index Park and Studios'. The contact stated they were not the right person for procurement and provided the name and number for the correct individual, 'Sane sir'. The agent successfully collected the new contact information and ended the call.
Coaching
For a supply-led call, always lead with a strong price or availability hook to create interest, rather than just asking if they have a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified themself and the company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not use a supply or price hook as required for a supply-led pitch, instead opening with a generic question about registration. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer immediately stated they were not the correct point of contact. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the conversation did not progress past identifying the correct contact person. |
| SL5 Qualify | 2 | pass | – | 2.0 | Did you have any requirement for HR, sir? Agent correctly attempted to qualify by asking if a requirement existed, which is the first part of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir, thank you. Sorry for disturbing. The call was ended without an explicit, committed next step, such as confirming when the new contact would be called. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.682 | 19.7s | 9.2s | 85.1s | 5.7s | 255.8 | 0 | 10 | 12 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello
हॅलो
agent
1.8s
Hello, Index Park and Studios?
हॅलो, इंडेक्स पार्क अँड स्टुडिओस?
customer
3.5s
Yes, speak.
हा बोला.
agent
4.2s
Sir, hello, I am Aditya Pandey speaking from JSW One.
सर नमस्कार, मी आदित्य पांडे बोलतोय JSW One नी.
customer
6.6s
From where? From where?
कुठून कुठून?
agent
7.3s
Sir JSW One, Jindal Steel Works. Sir, speaking from JSW, Jindal Steel Works.
सर JSW One, जिंदल स्टील वर्क्स. सर JSW से बोलते है, जिंदल स्टील वर्क्स.
customer
10.0s
Yes, speak, speak.
हा बोलो बोलो.
agent
10.9s
Sir, you registered on our platform, I called regarding that. Did you have any requirement for HR, sir? I had called last time as well but nothing worked out on that.
सर तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर केलंय, त्या संदर्भात कॉल केला होता. काही रिक्वायरमेंट होती का सर तुमची HR मध्ये? लास्ट टाइम पण केली होती पण काही वर्क नाही झालं त्याच्यावर.
customer
17.6s
Sane sir looks after that, Sane sir.
ते साने सर बघतात साने सर.
agent
19.5s
Didn't understand, sir?
नाही समजलं सर?
customer
20.2s
Hmm hmm.
हम्म हम्म.
agent
21.0s
Can you tell me his contact number?
तुम्ही त्यांचा कॉन्टॅक्ट नंबर सांगू शकता का मला?
customer
22.8s
Yes, hold for a minute.
हा एक मिनिट होल्ड करा.
customer
26.5s
Yes, yes.
हो हो.
agent
27.1s
Yes, yes.
हो हो.
customer
37.0s
968400
agent
39.0s
968400
customer
40.8s
1606
agent
42.3s
1606. 98... no sorry, 9684001606.
1606. 98... नाही sorry, 9684001606.
customer
45.3s
Hmm.
हम्म.
agent
46.0s
Okay sir, thank you. Sorry for disturbing.
customer
48.0s
Okay.