{
  "ucid": "21112178851442061",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 15:03:40",
  "end_time": "2026-09-04 15:05:34",
  "duration_sec": 114,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd0c8db737a28ed7fb4314589ab29344d.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 852,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178851442061__DIAd0c8db737a28ed7fb4314589ab29344d.mp3",
  "audio_bytes": 283608,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 94.536,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हॅलो)\n[2s] AGENT: Hello, Index Park and Studios?   (हॅलो, इंडेक्स पार्क अँड स्टुडिओस?)\n[3s] CUSTOMER: Yes, speak.   (हा बोला.)\n[4s] AGENT: Sir, hello, I am Aditya Pandey speaking from JSW One.   (सर नमस्कार, मी आदित्य पांडे बोलतोय JSW One नी.)\n[7s] CUSTOMER: From where? From where?   (कुठून कुठून?)\n[7s] AGENT: Sir JSW One, Jindal Steel Works. Sir, speaking from JSW, Jindal Steel Works.   (सर JSW One, जिंदल स्टील वर्क्स. सर JSW से बोलते है, जिंदल स्टील वर्क्स.)\n[10s] CUSTOMER: Yes, speak, speak.   (हा बोलो बोलो.)\n[11s] AGENT: Sir, you registered on our platform, I called regarding that. Did you have any requirement for HR, sir? I had called last time as well but nothing worked out on that.   (सर तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर केलंय, त्या संदर्भात कॉल केला होता. काही रिक्वायरमेंट होती का सर तुमची HR मध्ये? लास्ट टाइम पण केली होती पण काही वर्क नाही झालं त्याच्यावर.)\n[18s] CUSTOMER: Sane sir looks after that, Sane sir.   (ते साने सर बघतात साने सर.)\n[20s] AGENT: Didn't understand, sir?   (नाही समजलं सर?)\n[20s] CUSTOMER: Hmm hmm.   (हम्म हम्म.)\n[21s] AGENT: Can you tell me his contact number?   (तुम्ही त्यांचा कॉन्टॅक्ट नंबर सांगू शकता का मला?)\n[23s] CUSTOMER: Yes, hold for a minute.   (हा एक मिनिट होल्ड करा.)\n[26s] CUSTOMER: Yes, yes.   (हो हो.)\n[27s] AGENT: Yes, yes.   (हो हो.)\n[37s] CUSTOMER: 968400\n[39s] AGENT: 968400\n[41s] CUSTOMER: 1606\n[42s] AGENT: 1606. 98... no sorry, 9684001606.   (1606. 98... नाही sorry, 9684001606.)\n[45s] CUSTOMER: Hmm.   (हम्म.)\n[46s] AGENT: Okay sir, thank you. Sorry for disturbing.\n[48s] CUSTOMER: Okay.",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"Hindi\", \"English\"]",
  "turn_count": 22,
  "connected": 1,
  "audio_notes": "clear: Some background office noise is present on the agent's side but it does not impede transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "22 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "For a supply-led call, always lead with a strong price or availability hook to create interest, rather than just asking if they have a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a registered lead at 'Index Park and Studios'. The contact stated they were not the right person for procurement and provided the name and number for the correct individual, 'Sane sir'. The agent successfully collected the new contact information and ended the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent identified themself and the company but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not use a supply or price hook as required for a supply-led pitch, instead opening with a generic question about registration.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer immediately stated they were not the correct point of contact.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as the conversation did not progress past identifying the correct contact person.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Did you have any requirement for HR, sir?\", \"comment\": \"Agent correctly attempted to qualify by asking if a requirement existed, which is the first part of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay sir, thank you. Sorry for disturbing.\", \"comment\": \"The call was ended without an explicit, committed next step, such as confirming when the new contact would be called.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"For a supply-led call, always lead with a strong price or availability hook to create interest, rather than just asking if they have a requirement.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a registered lead at 'Index Park and Studios'. The contact stated they were not the right person for procurement and provided the name and number for the correct individual, 'Sane sir'. The agent successfully collected the new contact information and ended the call.\"}",
  "error": null,
  "latency_ms": 32061,
  "input_tokens": 3148,
  "output_tokens": 699,
  "created_at": "2026-09-25 11:30:53",
  "sentiment": "positive",
  "sentiment_score": 0.46,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.682,
  "agent_talk_sec": 19.7,
  "customer_talk_sec": 9.2,
  "dead_air_sec": 85.1,
  "longest_monologue_sec": 5.7,
  "agent_wpm": 255.8,
  "interruptions": 0,
  "agent_turns": 10,
  "customer_turns": 12,
  "discovery_qs": 4,
  "words_agent": 84,
  "words_customer": 30,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178851442061",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.2,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178851442061",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.8,
      "end_s": 3.1,
      "text_en": "Hello, Index Park and Studios?",
      "text_native": "हॅलो, इंडेक्स पार्क अँड स्टुडिओस?"
    },
    {
      "ucid": "21112178851442061",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.47,
      "end_s": 3.9,
      "text_en": "Yes, speak.",
      "text_native": "हा बोला."
    },
    {
      "ucid": "21112178851442061",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.2,
      "end_s": 6.26,
      "text_en": "Sir, hello, I am Aditya Pandey speaking from JSW One.",
      "text_native": "सर नमस्कार, मी आदित्य पांडे बोलतोय JSW One नी."
    },
    {
      "ucid": "21112178851442061",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.56,
      "end_s": 7.23,
      "text_en": "From where? From where?",
      "text_native": "कुठून कुठून?"
    },
    {
      "ucid": "21112178851442061",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.33,
      "end_s": 9.88,
      "text_en": "Sir JSW One, Jindal Steel Works. Sir, speaking from JSW, Jindal Steel Works.",
      "text_native": "सर JSW One, जिंदल स्टील वर्क्स. सर JSW से बोलते है, जिंदल स्टील वर्क्स."
    },
    {
      "ucid": "21112178851442061",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.0,
      "end_s": 10.66,
      "text_en": "Yes, speak, speak.",
      "text_native": "हा बोलो बोलो."
    },
    {
      "ucid": "21112178851442061",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.86,
      "end_s": 16.56,
      "text_en": "Sir, you registered on our platform, I called regarding that. Did you have any requirement for HR, sir? I had called last time as well but nothing worked out on that.",
      "text_native": "सर तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर केलंय, त्या संदर्भात कॉल केला होता. काही रिक्वायरमेंट होती का सर तुमची HR मध्ये? लास्ट टाइम पण केली होती पण काही वर्क नाही झालं त्याच्यावर."
    },
    {
      "ucid": "21112178851442061",
      "idx": 8,
      "speaker": "customer",
      "start_s": 17.56,
      "end_s": 18.89,
      "text_en": "Sane sir looks after that, Sane sir.",
      "text_native": "ते साने सर बघतात साने सर."
    },
    {
      "ucid": "21112178851442061",
      "idx": 9,
      "speaker": "agent",
      "start_s": 19.5,
      "end_s": 20.2,
      "text_en": "Didn't understand, sir?",
      "text_native": "नाही समजलं सर?"
    },
    {
      "ucid": "21112178851442061",
      "idx": 10,
      "speaker": "customer",
      "start_s": 20.2,
      "end_s": 20.8,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म."
    },
    {
      "ucid": "21112178851442061",
      "idx": 11,
      "speaker": "agent",
      "start_s": 21.0,
      "end_s": 22.5,
      "text_en": "Can you tell me his contact number?",
      "text_native": "तुम्ही त्यांचा कॉन्टॅक्ट नंबर सांगू शकता का मला?"
    },
    {
      "ucid": "21112178851442061",
      "idx": 12,
      "speaker": "customer",
      "start_s": 22.8,
      "end_s": 23.8,
      "text_en": "Yes, hold for a minute.",
      "text_native": "हा एक मिनिट होल्ड करा."
    },
    {
      "ucid": "21112178851442061",
      "idx": 13,
      "speaker": "customer",
      "start_s": 26.5,
      "end_s": 27.0,
      "text_en": "Yes, yes.",
      "text_native": "हो हो."
    },
    {
      "ucid": "21112178851442061",
      "idx": 14,
      "speaker": "agent",
      "start_s": 27.1,
      "end_s": 27.5,
      "text_en": "Yes, yes.",
      "text_native": "हो हो."
    },
    {
      "ucid": "21112178851442061",
      "idx": 15,
      "speaker": "customer",
      "start_s": 37.0,
      "end_s": 38.5,
      "text_en": "968400",
      "text_native": "968400"
    },
    {
      "ucid": "21112178851442061",
      "idx": 16,
      "speaker": "agent",
      "start_s": 39.0,
      "end_s": 40.2,
      "text_en": "968400",
      "text_native": "968400"
    },
    {
      "ucid": "21112178851442061",
      "idx": 17,
      "speaker": "customer",
      "start_s": 40.8,
      "end_s": 42.2,
      "text_en": "1606",
      "text_native": "1606"
    },
    {
      "ucid": "21112178851442061",
      "idx": 18,
      "speaker": "agent",
      "start_s": 42.3,
      "end_s": 44.8,
      "text_en": "1606. 98... no sorry, 9684001606.",
      "text_native": "1606. 98... नाही sorry, 9684001606."
    },
    {
      "ucid": "21112178851442061",
      "idx": 19,
      "speaker": "customer",
      "start_s": 45.3,
      "end_s": 45.6,
      "text_en": "Hmm.",
      "text_native": "हम्म."
    },
    {
      "ucid": "21112178851442061",
      "idx": 20,
      "speaker": "agent",
      "start_s": 46.0,
      "end_s": 47.8,
      "text_en": "Okay sir, thank you. Sorry for disturbing.",
      "text_native": "Okay sir, thank you. Sorry for disturbing."
    },
    {
      "ucid": "21112178851442061",
      "idx": 21,
      "speaker": "customer",
      "start_s": 48.0,
      "end_s": 48.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178851442061",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent identified themself and the company but did not ask for permission to speak."
    },
    {
      "ucid": "21112178851442061",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not use a supply or price hook as required for a supply-led pitch, instead opening with a generic question about registration."
    },
    {
      "ucid": "21112178851442061",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer immediately stated they were not the correct point of contact."
    },
    {
      "ucid": "21112178851442061",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as the conversation did not progress past identifying the correct contact person."
    },
    {
      "ucid": "21112178851442061",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Did you have any requirement for HR, sir?",
      "comment": "Agent correctly attempted to qualify by asking if a requirement existed, which is the first part of this step."
    },
    {
      "ucid": "21112178851442061",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay sir, thank you. Sorry for disturbing.",
      "comment": "The call was ended without an explicit, committed next step, such as confirming when the new contact would be called."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}