{ "ucid": "21112178851434731", "call_date": "2026-09-04", "start_time": "1899-12-30 15:02:27", "end_time": "1899-12-30 15:02:56", "duration_sec": 29, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "No_requirement", "agent": "Kartikey Chauhan", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa3d8a00ae3b7823232e250316f51a507.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 161, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178851434731__DIAa3d8a00ae3b7823232e250316f51a507.mp3", "audio_bytes": 34560, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 11:36:57.972567+00", "audio_secs": 11.52, "source_file": "Sep1-10.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[4s] CUSTOMER: Hello.\n[5s] AGENT: Hello, can you hear me, sir? (Hello, आवाज़ आ रही है सर?)\n[7s] CUSTOMER: Yes. (जी।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 5, "connected": 1, "audio_notes": "muffled: The audio is slightly muffled but the conversation is audible.", "transcript_status": "ok", "transcript_error": null, "band": "amber", "band_reason": "only 5 turns - short exchange, limited evidence to score", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 0.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "Even on very short calls, your first words after confirming the connection must be your introduction: 'This is [Your Name] from JSW One'.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent and customer established an audio connection. Immediately after the customer confirmed they could hear the agent, the call ended. No business was discussed, and the logged disposition of 'No_requirement' is not supported by the transcript.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Hello, can you hear me, sir?\", \"comment\": \"The agent failed to greet, introduce themself or JSW One, or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could deliver a hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call ended immediately after connection was established.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any product pitch could be made.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could attempt to qualify for a requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no closure or next step discussed.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Even on very short calls, your first words after confirming the connection must be your introduction: 'This is [Your Name] from JSW One'.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent and customer established an audio connection. Immediately after the customer confirmed they could hear the agent, the call ended. No business was discussed, and the logged disposition of 'No_requirement' is not supported by the transcript.\"}", "error": null, "latency_ms": 20771, "input_tokens": 2606, "output_tokens": 642, "created_at": "2026-09-25 10:54:42", "sentiment": "negative", "sentiment_score": -0.175, "sentiment_confidence": "med", "pos": 0, "neg": 0, "lex_hits": 0, "objection_phrases": "[]", "sentiment_method": "0.7*prior (damped - label alone is weak)", "talk_ratio": 0.583, "agent_talk_sec": 2.1, "customer_talk_sec": 1.5, "dead_air_sec": 25.4, "longest_monologue_sec": 1.7, "agent_wpm": null, "interruptions": 0, "agent_turns": 2, "customer_turns": 3, "discovery_qs": 1, "words_agent": 7, "words_customer": 3, "monologue_heavy": 0, "turns": [ { "ucid": "21112178851434731", "idx": 0, "speaker": "customer", "start_s": 0.87, "end_s": 1.54, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178851434731", "idx": 1, "speaker": "agent", "start_s": 2.36, "end_s": 2.83, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178851434731", "idx": 2, "speaker": "customer", "start_s": 3.8, "end_s": 4.3, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178851434731", "idx": 3, "speaker": "agent", "start_s": 4.62, "end_s": 6.3, "text_en": "Hello, can you hear me, sir?", "text_native": "Hello, आवाज़ आ रही है सर?" }, { "ucid": "21112178851434731", "idx": 4, "speaker": "customer", "start_s": 6.84, "end_s": 7.14, "text_en": "Yes.", "text_native": "जी।" } ], "steps": [ { "ucid": "21112178851434731", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Hello, can you hear me, sir?", "comment": "The agent failed to greet, introduce themself or JSW One, or ask for permission to speak." }, { "ucid": "21112178851434731", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended before the agent could deliver a hook." }, { "ucid": "21112178851434731", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "No discovery questions were asked as the call ended immediately after connection was established." }, { "ucid": "21112178851434731", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended before any product pitch could be made." }, { "ucid": "21112178851434731", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended before the agent could attempt to qualify for a requirement." }, { "ucid": "21112178851434731", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended abruptly with no closure or next step discussed." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL5 Qualify", "SL6 Closure with next step" ], "objection_phrases_list": [] }