{
  "ucid": "21112178851422371",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 15:00:23",
  "end_time": "2026-09-04 15:01:31",
  "duration_sec": 68,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA311f9f84b5be00f65773d250b58c3cb6.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 854,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178851422371__DIA311f9f84b5be00f65773d250b58c3cb6.mp3",
  "audio_bytes": 161136,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 53.712,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello?\n[1s] CUSTOMER: Yes, yes.   (हाँ जी हाँ जी।)\n[2s] AGENT: Uh yes. Jayant ji, Kartik speaking from JSW One.   (अह हाँ जी। जयंत जी, कार्तिक की बात कर रहा था JSW One से।)\n[5s] CUSTOMER: Tell me, sir.   (बोलो सर।)\n[6s] AGENT: Sir, is there any plan to pick up some material right now?   (सर अभी कुछ उठाने का प्लान है मटेरियल?)\n[8s] CUSTOMER: The rates are coming down right now, brother, let's wait for one or two. I have one coil with me right now.   (अभी तो रेट डाउन आ रहे हैं भैया, वेट कर लेते हैं एक दो। एक coil पड़ा है मेरे पास अभी।)\n[11s] AGENT: Okay.   (अच्छा।)\n[12s] CUSTOMER: Hmm.   (हम्म।)\n[13s] AGENT: Okay. What kind of work do you do, by the way?   (ओके। किस चीज का काम वैसे आपका?)\n[14s] CUSTOMER: Hmm?   (हम्म?)\n[15s] AGENT: I said, sir, what kind of work do you do?   (मैंने कहा सर जी किस चीज का काम है आपका?)\n[17s] CUSTOMER: We do shuttering work.   (शटरिंग का काम है हमारा।)\n[18s] AGENT: Oh, you make shuttering, right?   (अच्छा शटरिंग बनाते हो ना?)\n[19s] AGENT: Okay. You take 3mm coil, right?   (ओके। 3mm coil लेते हो है ना?)\n[21s] CUSTOMER: Hmm. What is today's rate?   (हम्म। क्या रेट है आज का?)\n[22s] AGENT: Today's is, sir, our 60,750.   (आज का तो है सर अपना 60,750।)\n[25s] CUSTOMER: 60?\n[26s] AGENT: 750. 60,750.\n[28s] CUSTOMER: Okay. Alright, okay, okay. No problem, brother.   (ठीक है। अच्छा ठीक है ठीक है। कोई बात नहीं भैया।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 19,
  "connected": 1,
  "audio_notes": "clear: There is a slight echo on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "19 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer isn't ready to buy, your goal is to secure a future conversation; always close the call by proposing a specific date for a follow-up.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a shuttering manufacturer who was not ready to purchase, stating a belief that market prices were falling and that they had existing stock. The agent performed minimal discovery and quoted a price when asked. The call concluded without any agreed-upon next action.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, is there any plan to pick up some material right now?\", \"comment\": \"Agent did not ask for permission to speak, jumping directly into a sales question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead opening with a requirement question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"I said, sir, what kind of work do you do?\", \"comment\": \"Agent only asked 2 of the 6 required discovery questions (work type, application).\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched; the agent only provided a price when asked.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, is there any plan to pick up some material right now?\", \"comment\": \"Agent successfully asked if a current requirement exists, which the customer denied.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly without the agent proposing or securing a specific next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer isn't ready to buy, your goal is to secure a future conversation; always close the call by proposing a specific date for a follow-up.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"The rates are coming down right now, brother, let's wait for one or two.\", \"response\": \"Okay.\"}], \"call_summary\": \"The agent contacted a shuttering manufacturer who was not ready to purchase, stating a belief that market prices were falling and that they had existing stock. The agent performed minimal discovery and quoted a price when asked. The call concluded without any agreed-upon next action.\"}",
  "error": null,
  "latency_ms": 33256,
  "input_tokens": 3068,
  "output_tokens": 756,
  "created_at": "2026-09-25 11:31:00",
  "sentiment": "negative",
  "sentiment_score": -0.16,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 4,
  "lex_hits": 9,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.604,
  "agent_talk_sec": 15.1,
  "customer_talk_sec": 9.9,
  "dead_air_sec": 43.0,
  "longest_monologue_sec": 2.5,
  "agent_wpm": 254.3,
  "interruptions": 0,
  "agent_turns": 10,
  "customer_turns": 9,
  "discovery_qs": 6,
  "words_agent": 64,
  "words_customer": 46,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178851422371",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.87,
      "end_s": 1.2,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178851422371",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.2,
      "end_s": 1.74,
      "text_en": "Yes, yes.",
      "text_native": "हाँ जी हाँ जी।"
    },
    {
      "ucid": "21112178851422371",
      "idx": 2,
      "speaker": "agent",
      "start_s": 1.8,
      "end_s": 4.24,
      "text_en": "Uh yes. Jayant ji, Kartik speaking from JSW One.",
      "text_native": "अह हाँ जी। जयंत जी, कार्तिक की बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178851422371",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.7,
      "end_s": 5.23,
      "text_en": "Tell me, sir.",
      "text_native": "बोलो सर।"
    },
    {
      "ucid": "21112178851422371",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.54,
      "end_s": 7.44,
      "text_en": "Sir, is there any plan to pick up some material right now?",
      "text_native": "सर अभी कुछ उठाने का प्लान है मटेरियल?"
    },
    {
      "ucid": "21112178851422371",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.8,
      "end_s": 11.24,
      "text_en": "The rates are coming down right now, brother, let's wait for one or two. I have one coil with me right now.",
      "text_native": "अभी तो रेट डाउन आ रहे हैं भैया, वेट कर लेते हैं एक दो। एक coil पड़ा है मेरे पास अभी।"
    },
    {
      "ucid": "21112178851422371",
      "idx": 6,
      "speaker": "agent",
      "start_s": 11.3,
      "end_s": 11.64,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178851422371",
      "idx": 7,
      "speaker": "customer",
      "start_s": 12.2,
      "end_s": 12.44,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178851422371",
      "idx": 8,
      "speaker": "agent",
      "start_s": 12.8,
      "end_s": 14.24,
      "text_en": "Okay. What kind of work do you do, by the way?",
      "text_native": "ओके। किस चीज का काम वैसे आपका?"
    },
    {
      "ucid": "21112178851422371",
      "idx": 9,
      "speaker": "customer",
      "start_s": 14.5,
      "end_s": 14.84,
      "text_en": "Hmm?",
      "text_native": "हम्म?"
    },
    {
      "ucid": "21112178851422371",
      "idx": 10,
      "speaker": "agent",
      "start_s": 15.0,
      "end_s": 16.64,
      "text_en": "I said, sir, what kind of work do you do?",
      "text_native": "मैंने कहा सर जी किस चीज का काम है आपका?"
    },
    {
      "ucid": "21112178851422371",
      "idx": 11,
      "speaker": "customer",
      "start_s": 16.9,
      "end_s": 17.94,
      "text_en": "We do shuttering work.",
      "text_native": "शटरिंग का काम है हमारा।"
    },
    {
      "ucid": "21112178851422371",
      "idx": 12,
      "speaker": "agent",
      "start_s": 18.0,
      "end_s": 18.94,
      "text_en": "Oh, you make shuttering, right?",
      "text_native": "अच्छा शटरिंग बनाते हो ना?"
    },
    {
      "ucid": "21112178851422371",
      "idx": 13,
      "speaker": "agent",
      "start_s": 19.4,
      "end_s": 20.94,
      "text_en": "Okay. You take 3mm coil, right?",
      "text_native": "ओके। 3mm coil लेते हो है ना?"
    },
    {
      "ucid": "21112178851422371",
      "idx": 14,
      "speaker": "customer",
      "start_s": 21.2,
      "end_s": 22.24,
      "text_en": "Hmm. What is today's rate?",
      "text_native": "हम्म। क्या रेट है आज का?"
    },
    {
      "ucid": "21112178851422371",
      "idx": 15,
      "speaker": "agent",
      "start_s": 22.3,
      "end_s": 24.84,
      "text_en": "Today's is, sir, our 60,750.",
      "text_native": "आज का तो है सर अपना 60,750।"
    },
    {
      "ucid": "21112178851422371",
      "idx": 16,
      "speaker": "customer",
      "start_s": 25.2,
      "end_s": 25.64,
      "text_en": "60?",
      "text_native": "60?"
    },
    {
      "ucid": "21112178851422371",
      "idx": 17,
      "speaker": "agent",
      "start_s": 25.9,
      "end_s": 27.84,
      "text_en": "750. 60,750.",
      "text_native": "750. 60,750."
    },
    {
      "ucid": "21112178851422371",
      "idx": 18,
      "speaker": "customer",
      "start_s": 28.0,
      "end_s": 30.24,
      "text_en": "Okay. Alright, okay, okay. No problem, brother.",
      "text_native": "ठीक है। अच्छा ठीक है ठीक है। कोई बात नहीं भैया।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178851422371",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, is there any plan to pick up some material right now?",
      "comment": "Agent did not ask for permission to speak, jumping directly into a sales question."
    },
    {
      "ucid": "21112178851422371",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead opening with a requirement question."
    },
    {
      "ucid": "21112178851422371",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "I said, sir, what kind of work do you do?",
      "comment": "Agent only asked 2 of the 6 required discovery questions (work type, application)."
    },
    {
      "ucid": "21112178851422371",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched; the agent only provided a price when asked."
    },
    {
      "ucid": "21112178851422371",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, is there any plan to pick up some material right now?",
      "comment": "Agent successfully asked if a current requirement exists, which the customer denied."
    },
    {
      "ucid": "21112178851422371",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly without the agent proposing or securing a specific next step."
    }
  ],
  "objections": [
    {
      "ucid": "21112178851422371",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "The rates are coming down right now, brother, let's wait for one or two.",
      "response": "Okay."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}