Call 21112178851336081 2026-09-04 · Ronak Mehta · 2:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 29 turns, clean transcript (0% inaudible) | Hindi | 29 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise from machinery is present throughout the call, but the speakers' voices are mostly clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.04
confidence high · +6/−7
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead opening directly by asking for the customer's requirement.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
Agent only asked about monthly tonnage and current supplier, missing 4 of the 6 required discovery questions.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
−1.0 pts
Pitch (2-3 USPs)
Agent did not pitch any USPs, even when the customer raised a direct concern about price compared to a competitor.
How Varun Siddhardha jillapalli did it on a
8.0/10 call —
meaning, in our system, sir, one, at least one order should be in advance, the order. So based on that, there will be a possibility to give us credit.
objection
The customer raised 1 objection
you did not answer:
price
...there was a big difference in the rate between you and Tata's material.
did well
Opener & permission
Hello Deepak ji, good afternoon. I am Lokesh Mehta calling from JSW One.
Qualify
A 25-ton coil? ... And will the width remain 1250?
Summary
The customer, a manufacturer, confirmed a potential requirement for 25-30 MT of 1.8mm HRPO coil, with a purchase decision to be made on Monday. The agent successfully qualified the material specifications but failed to provide a price or a firm quote, instead ending the call with a vague promise to follow up on WhatsApp.
Coaching
When a customer asks for a price on a specific item, commit to a firm next step like 'I will send the quote on WhatsApp in 5 minutes' instead of a vague 'I'll ping you'.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello Deepak ji, good afternoon. I am Lokesh Mehta calling from JSW One. Agent greeted, used the customer's name, and identified himself and the company, covering the core intent of the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead opening directly by asking for the customer's requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | And how many tons do you procure in a month, sir? ... Which make do you take? You take Tata's, right? Agent only asked about monthly tonnage and current supplier, missing 4 of the 6 required discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs, even when the customer raised a direct concern about price compared to a competitor. |
| SL5 Qualify | 2 | pass | – | 2.0 | A 25-ton coil? ... And will the width remain 1250? Agent successfully qualified the customer's specific requirement by capturing grade (HRPO), thickness (1.8), quantity (25-30T), and width (1250). |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will ping you on WhatsApp, okay? The next step was not a committed quote with a turnaround time, but a vague promise to 'ping' the customer. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | ...there was a big difference in the rate between you and Tata's material. |
Okay. Sir, that's the thing, sir, both are different brands, different makes, so that will happen. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.539 | 39.7s | 34.0s | 89.3s | 6.6s | 374.8 | 0 | 14 | 15 | 14 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.9s
Hello.
हॅलो
agent
2.5s
Hello Deepak ji, good afternoon. I am Lokesh Mehta calling from JSW One. Is there any requirement in HR right now? Do you have any procurement plan for this month?
हॅलो दीपक जी, गुड आफ्टरनून। लोकेश मेहता बात कर रहा हूं मैं JSW One से। कुछ अभी HR में, HR में क्या रिक्वायरमेंट है? कुछ इस मंथ का प्रोक्योरमेंट प्लान है?
customer
8.3s
Sir, there is, but by Monday, by Monday sir, the confirmation will come from the customer. It's a bit late this month.
सर है बट अभी मंडे तक, मंडे तक सर कन्फर्मेशन आएगा कस्टमर से इस मंथ का थोड़ा लेट है इस बार।
agent
12.8s
Okay, okay. And how many tons do you procure in a month, sir?
अच्छा अच्छा। और कितना टन करते हैं वैसे सर आप प्रोक्योरमेंट महीने का?
customer
15.8s
In HR, our requirement is approximately thirty-five to forty tons.
HR में लगभग लगभग पैंतीस से चालीस टन की रिक्वायरमेंट होती है हमारी।
agent
19.0s
Okay. And do you also do CR? Do you also do HRPO?
ओके। और CR में भी करते हैं? HRPO में भी करते हैं?
customer
20.8s
In CR, in CR sir, the requirement is ten to fifteen tons.
CR में, CR में सर दस से पंद्रह टन रिक्वायरमेंट होती है।
agent
23.2s
Okay. Sir, please connect with us then. I will give you the best pricing. Do one or two transactions. Because we have received inquiries from you at least five or six times, but the transaction couldn't happen.
ओके। सर कनेक्ट करो ना आप हमारे साथ फिर। मैं आपको करके देता हूं बेस्ट प्राइसिंग। एक आध ट्रांजैक्शन आप कीजिए। क्योंकि आपके ना कम से कम पांच छह बार हमारे पास इंक्वायरीज आई है बट हो नहीं पाया ट्रांजैक्शन आपका।
customer
29.8s
Absolutely, absolutely. Actually sir, the problem was that our sizes were not matching and the rate was also varying a lot.
बिलकुल बिलकुल। एक्चुअली सर दिक्कत ये आ रही थी ना कि साइज हमारे मैच नहीं कर रहे थे और रेट भी काफी वैरी कर रहा था।
agent
34.1s
Okay. Some standard, the standard HR that we have, standard HR, CR, we can do that, right sir?
अच्छा। कुछ स्टैंडर्ड, स्टैंडर्ड HR जो अपना होता है, स्टैंडर्ड HR, CR, वो तो कर देंगे ना सर?
customer
37.2s
Yes. Actually sir, the maximum requirement we have is in HR pickled, yes, in that there is a requirement for 1.8. And in 1.8, sir, there was a big difference in the rate between you and Tata's material.
हां। एक्चुअली सर हमारे पास मैक्सिमम जो रिक्वायरमेंट है HR पिक्कल्ड में, हां, उसमें है 1.8 की रिक्वायरमेंट। और 1.8 में सर रेट का काफी डिफरेंस आ रहा था आप में और Tata के माल में।
agent
44.1s
Okay. Sir, that's the thing, sir, both are different brands, different makes, so that will happen. I can see it was for 63510 last time. I am looking in the system.
ओके। सर अभी वही बात है ना सर, अभी दोनों अभी अलग अलग ब्रांड्स है, अलग अलग मेक है, तो वो तो होगा ही। दिख रहा है मुझे 63510 का था लास्ट टाइम। सिस्टम में देख रहा हूं मैं।
customer
50.1s
Right now sir, right now sir, what is the rate for 1.8? In HR pickled?
अभी सर अभी सर 1.8 क्या आ रहा है रेट आपका? HR पिक्कल्ड में?
agent
52.4s
Right now for 1.8 in HR pickled, I will have to check because the price has been volatile. Prices have increased this week, sir.
अभी 1.8 HR पिक्कल्ड में चेक करना पड़ेगा क्योंकि प्राइस वोलाटाइल हुआ है। बढ़े हैं प्राइसेस इस वीक सर।
customer
55.6s
Will you confirm for us once right now?
एक एक बार सर हमें कन्फर्म करेंगे अभी?
agent
57.2s
Just one, you need HRPO coil only?
एक ही, HRPO कॉइल ही चाहिए आपको?
customer
58.6s
Yes, we will take the whole coil.
हां कॉइल ही ले लेंगे पूरा।
agent
59.9s
A 25-ton coil?
कॉइल 25 टन का?
customer
60.7s
Yes, 25-30 tons is no issue, we will take it.
हां 25-30 टन कोई इशू नहीं है, ले लेंगे हम।
agent
62.4s
And will the width remain 1250?
और ये 1250 ही रहेगा विड्थ?
customer
63.6s
Yes, it will be 1250.
हां 1250 रहेगा।
agent
64.8s
Okay, I'll check once. Have you bought any other one recently? Which make do you take? You take Tata's, right?
ठीक है मैं एक बार चेक करता हूं। अभी आपने लिया है कोई दूसरा? कौनसा मेक का लेते हो आप? Tata का लेते हो ना?
customer
67.5s
Right now, sir, I take Tata's.
अभी अभी सर Tata का लेता हूं मैं।
agent
68.8s
Have you already taken it or is it yet to be taken?
अभी ले लिया या बाकी है लेना?
customer
69.7s
No, I haven't taken it for this month yet, sir. The plan will be made on Monday.
नहीं इस मंथ का अभी लिया नहीं है ना सर। मंडे प्लान बनेगा।
agent
71.6s
On Monday, the prices are going to increase further. Okay, I will check the rates for this as well and give them to you.
मंडे प्राइस और बढ़ने वाले हैं। ठीक है मैं अभी इसका भी चेक करके आपको देता हूं रेट्स।
customer
74.1s
Okay, for now, tell me the current situation, sir.
ठीक है अभी एक बार करंट सर बताइए क्या सिचुएशन है।
agent
75.8s
Okay. I will ping you on WhatsApp, okay? Okay.
ठीक है। मैं पिंग करता हूं आपको WhatsApp पे मैं, ठीक है? ओके।
customer
77.8s
Okay sir, okay.
ओके सर, ओके।