{ "ucid": "21112178851336081", "call_date": "2026-09-04", "start_time": "2026-09-04 14:46:00", "end_time": "2026-09-04 14:48:43", "duration_sec": 163, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "General Enquiry", "agent": "Ronak Mehta", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA3761a60799423318bbdda8e05e609771.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 857, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178851336081__DIA3761a60799423318bbdda8e05e609771.mp3", "audio_bytes": 418176, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 139.392, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[2s] CUSTOMER: Hello. (हॅलो)\n[3s] AGENT: Hello Deepak ji, good afternoon. I am Lokesh Mehta calling from JSW One. Is there any requirement in HR right now? Do you have any procurement plan for this month? (हॅलो दीपक जी, गुड आफ्टरनून। लोकेश मेहता बात कर रहा हूं मैं JSW One से। कुछ अभी HR में, HR में क्या रिक्वायरमेंट है? कुछ इस मंथ का प्रोक्योरमेंट प्लान है?)\n[8s] CUSTOMER: Sir, there is, but by Monday, by Monday sir, the confirmation will come from the customer. It's a bit late this month. (सर है बट अभी मंडे तक, मंडे तक सर कन्फर्मेशन आएगा कस्टमर से इस मंथ का थोड़ा लेट है इस बार।)\n[13s] AGENT: Okay, okay. And how many tons do you procure in a month, sir? (अच्छा अच्छा। और कितना टन करते हैं वैसे सर आप प्रोक्योरमेंट महीने का?)\n[16s] CUSTOMER: In HR, our requirement is approximately thirty-five to forty tons. (HR में लगभग लगभग पैंतीस से चालीस टन की रिक्वायरमेंट होती है हमारी।)\n[19s] AGENT: Okay. And do you also do CR? Do you also do HRPO? (ओके। और CR में भी करते हैं? HRPO में भी करते हैं?)\n[21s] CUSTOMER: In CR, in CR sir, the requirement is ten to fifteen tons. (CR में, CR में सर दस से पंद्रह टन रिक्वायरमेंट होती है।)\n[23s] AGENT: Okay. Sir, please connect with us then. I will give you the best pricing. Do one or two transactions. Because we have received inquiries from you at least five or six times, but the transaction couldn't happen. (ओके। सर कनेक्ट करो ना आप हमारे साथ फिर। मैं आपको करके देता हूं बेस्ट प्राइसिंग। एक आध ट्रांजैक्शन आप कीजिए। क्योंकि आपके ना कम से कम पांच छह बार हमारे पास इंक्वायरीज आई है बट हो नहीं पाया ट्रांजैक्शन आपका।)\n[30s] CUSTOMER: Absolutely, absolutely. Actually sir, the problem was that our sizes were not matching and the rate was also varying a lot. (बिलकुल बिलकुल। एक्चुअली सर दिक्कत ये आ रही थी ना कि साइज हमारे मैच नहीं कर रहे थे और रेट भी काफी वैरी कर रहा था।)\n[34s] AGENT: Okay. Some standard, the standard HR that we have, standard HR, CR, we can do that, right sir? (अच्छा। कुछ स्टैंडर्ड, स्टैंडर्ड HR जो अपना होता है, स्टैंडर्ड HR, CR, वो तो कर देंगे ना सर?)\n[37s] CUSTOMER: Yes. Actually sir, the maximum requirement we have is in HR pickled, yes, in that there is a requirement for 1.8. And in 1.8, sir, there was a big difference in the rate between you and Tata's material. (हां। एक्चुअली सर हमारे पास मैक्सिमम जो रिक्वायरमेंट है HR पिक्कल्ड में, हां, उसमें है 1.8 की रिक्वायरमेंट। और 1.8 में सर रेट का काफी डिफरेंस आ रहा था आप में और Tata के माल में।)\n[44s] AGENT: Okay. Sir, that's the thing, sir, both are different brands, different makes, so that will happen. I can see it was for 63510 last time. I am looking in the system. (ओके। सर अभी वही बात है ना सर, अभी दोनों अभी अलग अलग ब्रांड्स है, अलग अलग मेक है, तो वो तो होगा ही। दिख रहा है मुझे 63510 का था लास्ट टाइम। सिस्टम में देख रहा हूं मैं।)\n[50s] CUSTOMER: Right now sir, right now sir, what is the rate for 1.8? In HR pickled? (अभी सर अभी सर 1.8 क्या आ रहा है रेट आपका? HR पिक्कल्ड में?)\n[52s] AGENT: Right now for 1.8 in HR pickled, I will have to check because the price has been volatile. Prices have increased this week, sir. (अभी 1.8 HR पिक्कल्ड में चेक करना पड़ेगा क्योंकि प्राइस वोलाटाइल हुआ है। बढ़े हैं प्राइसेस इस वीक सर।)\n[56s] CUSTOMER: Will you confirm for us once right now? (एक एक बार सर हमें कन्फर्म करेंगे अभी?)\n[57s] AGENT: Just one, you need HRPO coil only? (एक ही, HRPO कॉइल ही चाहिए आपको?)\n[59s] CUSTOMER: Yes, we will take the whole coil. (हां कॉइल ही ले लेंगे पूरा।)\n[60s] AGENT: A 25-ton coil? (कॉइल 25 टन का?)\n[61s] CUSTOMER: Yes, 25-30 tons is no issue, we will take it. (हां 25-30 टन कोई इशू नहीं है, ले लेंगे हम।)\n[62s] AGENT: And will the width remain 1250? (और ये 1250 ही रहेगा विड्थ?)\n[64s] CUSTOMER: Yes, it will be 1250. (हां 1250 रहेगा।)\n[65s] AGENT: Okay, I'll check once. Have you bought any other one recently? Which make do you take? You take Tata's, right? (ठीक है मैं एक बार चेक करता हूं। अभी आपने लिया है कोई दूसरा? कौनसा मेक का लेते हो आप? Tata का लेते हो ना?)\n[68s] CUSTOMER: Right now, sir, I take Tata's. (अभी अभी सर Tata का लेता हूं मैं।)\n[69s] AGENT: Have you already taken it or is it yet to be taken? (अभी ले लिया या बाकी है लेना?)\n[70s] CUSTOMER: No, I haven't taken it for this month yet, sir. The plan will be made on Monday. (नहीं इस मंथ का अभी लिया नहीं है ना सर। मंडे प्लान बनेगा।)\n[72s] AGENT: On Monday, the prices are going to increase further. Okay, I will check the rates for this as well and give them to you. (मंडे प्राइस और बढ़ने वाले हैं। ठीक है मैं अभी इसका भी चेक करके आपको देता हूं रेट्स।)\n[74s] CUSTOMER: Okay, for now, tell me the current situation, sir. (ठीक है अभी एक बार करंट सर बताइए क्या सिचुएशन है।)\n[76s] AGENT: Okay. I will ping you on WhatsApp, okay? Okay. (ठीक है। मैं पिंग करता हूं आपको WhatsApp पे मैं, ठीक है? ओके।)\n[78s] CUSTOMER: Okay sir, okay. (ओके सर, ओके।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 29, "connected": 1, "audio_notes": "noisy: Significant background noise from machinery is present throughout the call, but the speakers' voices are mostly clear.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "29 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 4.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "When a customer asks for a price on a specific item, commit to a firm next step like 'I will send the quote on WhatsApp in 5 minutes' instead of a vague 'I'll ping you'.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, a manufacturer, confirmed a potential requirement for 25-30 MT of 1.8mm HRPO coil, with a purchase decision to be made on Monday. The agent successfully qualified the material specifications but failed to provide a price or a firm quote, instead ending the call with a vague promise to follow up on WhatsApp.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello Deepak ji, good afternoon. I am Lokesh Mehta calling from JSW One.\", \"comment\": \"Agent greeted, used the customer's name, and identified himself and the company, covering the core intent of the opener.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead opening directly by asking for the customer's requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"And how many tons do you procure in a month, sir? ... Which make do you take? You take Tata's, right?\", \"comment\": \"Agent only asked about monthly tonnage and current supplier, missing 4 of the 6 required discovery questions.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not pitch any USPs, even when the customer raised a direct concern about price compared to a competitor.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"A 25-ton coil? ... And will the width remain 1250?\", \"comment\": \"Agent successfully qualified the customer's specific requirement by capturing grade (HRPO), thickness (1.8), quantity (25-30T), and width (1250).\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I will ping you on WhatsApp, okay?\", \"comment\": \"The next step was not a committed quote with a turnaround time, but a vague promise to 'ping' the customer.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer asks for a price on a specific item, commit to a firm next step like 'I will send the quote on WhatsApp in 5 minutes' instead of a vague 'I'll ping you'.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"...there was a big difference in the rate between you and Tata's material.\", \"response\": \"Okay. Sir, that's the thing, sir, both are different brands, different makes, so that will happen.\"}], \"call_summary\": \"The customer, a manufacturer, confirmed a potential requirement for 25-30 MT of 1.8mm HRPO coil, with a purchase decision to be made on Monday. The agent successfully qualified the material specifications but failed to provide a price or a firm quote, instead ending the call with a vague promise to follow up on WhatsApp.\"}", "error": null, "latency_ms": 52004, "input_tokens": 4058, "output_tokens": 898, "created_at": "2026-09-25 11:31:29", "sentiment": "neutral", "sentiment_score": -0.04, "sentiment_confidence": "high", "pos": 6, "neg": 7, "lex_hits": 12, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.539, "agent_talk_sec": 39.7, "customer_talk_sec": 34.0, "dead_air_sec": 89.3, "longest_monologue_sec": 6.6, "agent_wpm": 374.8, "interruptions": 0, "agent_turns": 14, "customer_turns": 15, "discovery_qs": 14, "words_agent": 248, "words_customer": 189, "monologue_heavy": 0, "turns": [ { "ucid": "21112178851336081", "idx": 0, "speaker": "customer", "start_s": 1.87, "end_s": 2.27, "text_en": "Hello.", "text_native": "हॅलो" }, { "ucid": "21112178851336081", "idx": 1, "speaker": "agent", "start_s": 2.53, "end_s": 8.11, "text_en": "Hello Deepak ji, good afternoon. I am Lokesh Mehta calling from JSW One. Is there any requirement in HR right now? Do you have any procurement plan for this month?", "text_native": "हॅलो दीपक जी, गुड आफ्टरनून। लोकेश मेहता बात कर रहा हूं मैं JSW One से। कुछ अभी HR में, HR में क्या रिक्वायरमेंट है? कुछ इस मंथ का प्रोक्योरमेंट प्लान है?" }, { "ucid": "21112178851336081", "idx": 2, "speaker": "customer", "start_s": 8.3, "end_s": 12.4, "text_en": "Sir, there is, but by Monday, by Monday sir, the confirmation will come from the customer. It's a bit late this month.", "text_native": "सर है बट अभी मंडे तक, मंडे तक सर कन्फर्मेशन आएगा कस्टमर से इस मंथ का थोड़ा लेट है इस बार।" }, { "ucid": "21112178851336081", "idx": 3, "speaker": "agent", "start_s": 12.79, "end_s": 15.28, "text_en": "Okay, okay. And how many tons do you procure in a month, sir?", "text_native": "अच्छा अच्छा। और कितना टन करते हैं वैसे सर आप प्रोक्योरमेंट महीने का?" }, { "ucid": "21112178851336081", "idx": 4, "speaker": "customer", "start_s": 15.8, "end_s": 18.9, "text_en": "In HR, our requirement is approximately thirty-five to forty tons.", "text_native": "HR में लगभग लगभग पैंतीस से चालीस टन की रिक्वायरमेंट होती है हमारी।" }, { "ucid": "21112178851336081", "idx": 5, "speaker": "agent", "start_s": 19.0, "end_s": 20.8, "text_en": "Okay. And do you also do CR? Do you also do HRPO?", "text_native": "ओके। और CR में भी करते हैं? HRPO में भी करते हैं?" }, { "ucid": "21112178851336081", "idx": 6, "speaker": "customer", "start_s": 20.8, "end_s": 23.0, "text_en": "In CR, in CR sir, the requirement is ten to fifteen tons.", "text_native": "CR में, CR में सर दस से पंद्रह टन रिक्वायरमेंट होती है।" }, { "ucid": "21112178851336081", "idx": 7, "speaker": "agent", "start_s": 23.18, "end_s": 29.8, "text_en": "Okay. Sir, please connect with us then. I will give you the best pricing. Do one or two transactions. Because we have received inquiries from you at least five or six times, but the transaction couldn't happen.", "text_native": "ओके। सर कनेक्ट करो ना आप हमारे साथ फिर। मैं आपको करके देता हूं बेस्ट प्राइसिंग। एक आध ट्रांजैक्शन आप कीजिए। क्योंकि आपके ना कम से कम पांच छह बार हमारे पास इंक्वायरीज आई है बट हो नहीं पाया ट्रांजैक्शन आपका।" }, { "ucid": "21112178851336081", "idx": 8, "speaker": "customer", "start_s": 29.8, "end_s": 33.8, "text_en": "Absolutely, absolutely. Actually sir, the problem was that our sizes were not matching and the rate was also varying a lot.", "text_native": "बिलकुल बिलकुल। एक्चुअली सर दिक्कत ये आ रही थी ना कि साइज हमारे मैच नहीं कर रहे थे और रेट भी काफी वैरी कर रहा था।" }, { "ucid": "21112178851336081", "idx": 9, "speaker": "agent", "start_s": 34.1, "end_s": 37.2, "text_en": "Okay. Some standard, the standard HR that we have, standard HR, CR, we can do that, right sir?", "text_native": "अच्छा। कुछ स्टैंडर्ड, स्टैंडर्ड HR जो अपना होता है, स्टैंडर्ड HR, CR, वो तो कर देंगे ना सर?" }, { "ucid": "21112178851336081", "idx": 10, "speaker": "customer", "start_s": 37.2, "end_s": 43.8, "text_en": "Yes. Actually sir, the maximum requirement we have is in HR pickled, yes, in that there is a requirement for 1.8. And in 1.8, sir, there was a big difference in the rate between you and Tata's material.", "text_native": "हां। एक्चुअली सर हमारे पास मैक्सिमम जो रिक्वायरमेंट है HR पिक्कल्ड में, हां, उसमें है 1.8 की रिक्वायरमेंट। और 1.8 में सर रेट का काफी डिफरेंस आ रहा था आप में और Tata के माल में।" }, { "ucid": "21112178851336081", "idx": 11, "speaker": "agent", "start_s": 44.1, "end_s": 50.1, "text_en": "Okay. Sir, that's the thing, sir, both are different brands, different makes, so that will happen. I can see it was for 63510 last time. I am looking in the system.", "text_native": "ओके। सर अभी वही बात है ना सर, अभी दोनों अभी अलग अलग ब्रांड्स है, अलग अलग मेक है, तो वो तो होगा ही। दिख रहा है मुझे 63510 का था लास्ट टाइम। सिस्टम में देख रहा हूं मैं।" }, { "ucid": "21112178851336081", "idx": 12, "speaker": "customer", "start_s": 50.1, "end_s": 52.4, "text_en": "Right now sir, right now sir, what is the rate for 1.8? In HR pickled?", "text_native": "अभी सर अभी सर 1.8 क्या आ रहा है रेट आपका? HR पिक्कल्ड में?" }, { "ucid": "21112178851336081", "idx": 13, "speaker": "agent", "start_s": 52.4, "end_s": 55.6, "text_en": "Right now for 1.8 in HR pickled, I will have to check because the price has been volatile. Prices have increased this week, sir.", "text_native": "अभी 1.8 HR पिक्कल्ड में चेक करना पड़ेगा क्योंकि प्राइस वोलाटाइल हुआ है। बढ़े हैं प्राइसेस इस वीक सर।" }, { "ucid": "21112178851336081", "idx": 14, "speaker": "customer", "start_s": 55.6, "end_s": 56.9, "text_en": "Will you confirm for us once right now?", "text_native": "एक एक बार सर हमें कन्फर्म करेंगे अभी?" }, { "ucid": "21112178851336081", "idx": 15, "speaker": "agent", "start_s": 57.2, "end_s": 58.4, "text_en": "Just one, you need HRPO coil only?", "text_native": "एक ही, HRPO कॉइल ही चाहिए आपको?" }, { "ucid": "21112178851336081", "idx": 16, "speaker": "customer", "start_s": 58.6, "end_s": 59.7, "text_en": "Yes, we will take the whole coil.", "text_native": "हां कॉइल ही ले लेंगे पूरा।" }, { "ucid": "21112178851336081", "idx": 17, "speaker": "agent", "start_s": 59.9, "end_s": 60.6, "text_en": "A 25-ton coil?", "text_native": "कॉइल 25 टन का?" }, { "ucid": "21112178851336081", "idx": 18, "speaker": "customer", "start_s": 60.7, "end_s": 62.3, "text_en": "Yes, 25-30 tons is no issue, we will take it.", "text_native": "हां 25-30 टन कोई इशू नहीं है, ले लेंगे हम।" }, { "ucid": "21112178851336081", "idx": 19, "speaker": "agent", "start_s": 62.4, "end_s": 63.5, "text_en": "And will the width remain 1250?", "text_native": "और ये 1250 ही रहेगा विड्थ?" }, { "ucid": "21112178851336081", "idx": 20, "speaker": "customer", "start_s": 63.6, "end_s": 64.4, "text_en": "Yes, it will be 1250.", "text_native": "हां 1250 रहेगा।" }, { "ucid": "21112178851336081", "idx": 21, "speaker": "agent", "start_s": 64.8, "end_s": 67.5, "text_en": "Okay, I'll check once. Have you bought any other one recently? Which make do you take? You take Tata's, right?", "text_native": "ठीक है मैं एक बार चेक करता हूं। अभी आपने लिया है कोई दूसरा? कौनसा मेक का लेते हो आप? Tata का लेते हो ना?" }, { "ucid": "21112178851336081", "idx": 22, "speaker": "customer", "start_s": 67.5, "end_s": 68.7, "text_en": "Right now, sir, I take Tata's.", "text_native": "अभी अभी सर Tata का लेता हूं मैं।" }, { "ucid": "21112178851336081", "idx": 23, "speaker": "agent", "start_s": 68.8, "end_s": 69.6, "text_en": "Have you already taken it or is it yet to be taken?", "text_native": "अभी ले लिया या बाकी है लेना?" }, { "ucid": "21112178851336081", "idx": 24, "speaker": "customer", "start_s": 69.7, "end_s": 71.4, "text_en": "No, I haven't taken it for this month yet, sir. The plan will be made on Monday.", "text_native": "नहीं इस मंथ का अभी लिया नहीं है ना सर। मंडे प्लान बनेगा।" }, { "ucid": "21112178851336081", "idx": 25, "speaker": "agent", "start_s": 71.6, "end_s": 74.0, "text_en": "On Monday, the prices are going to increase further. Okay, I will check the rates for this as well and give them to you.", "text_native": "मंडे प्राइस और बढ़ने वाले हैं। ठीक है मैं अभी इसका भी चेक करके आपको देता हूं रेट्स।" }, { "ucid": "21112178851336081", "idx": 26, "speaker": "customer", "start_s": 74.1, "end_s": 75.6, "text_en": "Okay, for now, tell me the current situation, sir.", "text_native": "ठीक है अभी एक बार करंट सर बताइए क्या सिचुएशन है।" }, { "ucid": "21112178851336081", "idx": 27, "speaker": "agent", "start_s": 75.8, "end_s": 77.8, "text_en": "Okay. I will ping you on WhatsApp, okay? Okay.", "text_native": "ठीक है। मैं पिंग करता हूं आपको WhatsApp पे मैं, ठीक है? ओके।" }, { "ucid": "21112178851336081", "idx": 28, "speaker": "customer", "start_s": 77.8, "end_s": 79.9, "text_en": "Okay sir, okay.", "text_native": "ओके सर, ओके।" } ], "steps": [ { "ucid": "21112178851336081", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Hello Deepak ji, good afternoon. I am Lokesh Mehta calling from JSW One.", "comment": "Agent greeted, used the customer's name, and identified himself and the company, covering the core intent of the opener." }, { "ucid": "21112178851336081", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not provide a supply or price hook, instead opening directly by asking for the customer's requirement." }, { "ucid": "21112178851336081", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 2, "evidence": "And how many tons do you procure in a month, sir? ... Which make do you take? You take Tata's, right?", "comment": "Agent only asked about monthly tonnage and current supplier, missing 4 of the 6 required discovery questions." }, { "ucid": "21112178851336081", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not pitch any USPs, even when the customer raised a direct concern about price compared to a competitor." }, { "ucid": "21112178851336081", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "A 25-ton coil? ... And will the width remain 1250?", "comment": "Agent successfully qualified the customer's specific requirement by capturing grade (HRPO), thickness (1.8), quantity (25-30T), and width (1250)." }, { "ucid": "21112178851336081", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "I will ping you on WhatsApp, okay?", "comment": "The next step was not a committed quote with a turnaround time, but a vague promise to 'ping' the customer." } ], "objections": [ { "ucid": "21112178851336081", "obj_type": "price", "state": "mishandled", "evidence": "...there was a big difference in the rate between you and Tata's material.", "response": "Okay. Sir, that's the thing, sir, both are different brands, different makes, so that will happen." } ], "missed_steps": [ "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }