{
  "ucid": "21112178851275651",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 14:35:56",
  "end_time": "2026-09-04 14:37:21",
  "duration_sec": 85,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "abhinav gautam",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5d2a11f398bd5ef68c1b24e4bf6bf969.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 863,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178851275651__DIA5d2a11f398bd5ef68c1b24e4bf6bf969.mp3",
  "audio_bytes": 193104,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 64.368,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello   (हेलो)\n[1s] AGENT: Hello   (हेलो)\n[2s] CUSTOMER: Hello   (हेलो)\n[2s] AGENT: Sir, greetings. This is Abhinav Gautam speaking from JSW One.   (सर नमस्कार, अभिनव गौतम बात कर रहा था मैं JSW One से।)\n[6s] CUSTOMER: Yes, greetings sir, please speak.   (हां, नमस्ते सर जी, बोलिए।)\n[7s] AGENT: Sir, you had a requirement last month, right? The one that was put on hold for two weeks, for a 3 1250 sheet.   (ये सर आपकी requirement थी ना last month एक जो दो week के hold पे गई थी, तीन बार सौ पचास तक की sheet वाली।)\n[11s] CUSTOMER: Oh, which one? One minute, let me check.   (ओह, कौनसी? एक मिनट, मैं चेक करता हूं।)\n[16s] CUSTOMER: The one I shared with you last month, right?   (Last month में आपको share किया था वो ना?)\n[17s] AGENT: Yes, it was an HR requirement.   (हां, HR की requirement थी।)\n[19s] CUSTOMER: Yes sir, actually that has been proceeded with. From our customer, the next one, we haven't received any reply regarding that yet.   (हां सर, actually वो proceed कर दिया आगे। अपने जो customer है आगे वाले, उनसे अभी तक कोई reply नहीं आया उसके regarding.)\n[24s] CUSTOMER: Our follow-up is ongoing.   (हमारा follow up चल रहा है।)\n[25s] AGENT: Yes?   (हां?)\n[25s] AGENT: Hmm hmm.   (हम्म हम्म।)\n[26s] CUSTOMER: Yes, our follow-up is on... our follow-up is ongoing, sir. I am also sending them reminders. But a response from them is still pending. Because this is an export procedure, right, it takes a little time for confirmation.   (हां, हमारा follow up चल... हमारा follow up चल रहा है सर जी। मैं भी reminder डाल रहा हूं उनको। पर उनसे वही response आना बाकी है। क्योंकि ये export procedure है ना, थोड़ा टाइम लगता है confirmation के लिए।)\n[33s] AGENT: Okay, that's not a problem. I was asking, besides this, do you have any other requirement in HR that we can serve?   (चलो, वो तो कोई दिक्कत नहीं है। मैं ये पूछ रहा था, कोई और भी इसके अलावा HR में requirement है आपकी जो हम serve कर पाएं?)\n[36s] CUSTOMER: No, if there is any requirement, I will share it with you, sir.   (नहीं, कोई requirement होगी तो मैं आपको share कर दूंगा सर जी।)\n[39s] AGENT: Alright sir, okay.   (ठीक है सर, okay.)\n[40s] CUSTOMER: Okay, brother, yeah, thanks.   (Okay, भैया, yeah, thanks.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 18,
  "connected": 1,
  "audio_notes": "clear: Slight background noise but does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "18 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a follow-up on an old requirement stalls, pivot to a full discovery process to uncover new opportunities instead of just asking for a requirement and ending the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called to follow up on a previous HR sheet requirement. The customer explained that the order was on hold because they are waiting for confirmation from their end-customer for an export procedure. The agent asked for other current requirements, but the customer had none, promising to share any future needs. The call ended without a concrete next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, you had a requirement last month, right?\", \"comment\": \"Agent did not ask if it was a good time to talk; he jumped directly into referencing a past requirement.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No hook was delivered; the agent opened by referencing a past lead, not by signaling a price or supply benefit.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked about the customer's business (manufacturing type, volume, suppliers, etc.).\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched at any point in the call.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I was asking, besides this, do you have any other requirement in HR that we can serve?\", \"comment\": \"Agent successfully asked if a current requirement exists, which is the core intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Alright sir, okay.\", \"comment\": \"The call ended without a committed next step; the agent accepted the customer's vague promise to 'share if there is any'.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a follow-up on an old requirement stalls, pivot to a full discovery process to uncover new opportunities instead of just asking for a requirement and ending the call.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called to follow up on a previous HR sheet requirement. The customer explained that the order was on hold because they are waiting for confirmation from their end-customer for an export procedure. The agent asked for other current requirements, but the customer had none, promising to share any future needs. The call ended without a concrete next step.\"}",
  "error": null,
  "latency_ms": 36207,
  "input_tokens": 3211,
  "output_tokens": 732,
  "created_at": "2026-09-25 11:31:34",
  "sentiment": "positive",
  "sentiment_score": 0.493,
  "sentiment_confidence": "high",
  "pos": 14,
  "neg": 0,
  "lex_hits": 9,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.369,
  "agent_talk_sec": 13.6,
  "customer_talk_sec": 23.3,
  "dead_air_sec": 48.1,
  "longest_monologue_sec": 3.8,
  "agent_wpm": 300.0,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 10,
  "discovery_qs": 3,
  "words_agent": 68,
  "words_customer": 108,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178851275651",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.2,
      "end_s": 0.8,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178851275651",
      "idx": 1,
      "speaker": "agent",
      "start_s": 0.8,
      "end_s": 1.3,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178851275651",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.6,
      "end_s": 2.1,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178851275651",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.4,
      "end_s": 5.2,
      "text_en": "Sir, greetings. This is Abhinav Gautam speaking from JSW One.",
      "text_native": "सर नमस्कार, अभिनव गौतम बात कर रहा था मैं JSW One से।"
    },
    {
      "ucid": "21112178851275651",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.5,
      "end_s": 6.8,
      "text_en": "Yes, greetings sir, please speak.",
      "text_native": "हां, नमस्ते सर जी, बोलिए।"
    },
    {
      "ucid": "21112178851275651",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.0,
      "end_s": 10.8,
      "text_en": "Sir, you had a requirement last month, right? The one that was put on hold for two weeks, for a 3 1250 sheet.",
      "text_native": "ये सर आपकी requirement थी ना last month एक जो दो week के hold पे गई थी, तीन बार सौ पचास तक की sheet वाली।"
    },
    {
      "ucid": "21112178851275651",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.2,
      "end_s": 14.0,
      "text_en": "Oh, which one? One minute, let me check.",
      "text_native": "ओह, कौनसी? एक मिनट, मैं चेक करता हूं।"
    },
    {
      "ucid": "21112178851275651",
      "idx": 7,
      "speaker": "customer",
      "start_s": 15.5,
      "end_s": 17.2,
      "text_en": "The one I shared with you last month, right?",
      "text_native": "Last month में आपको share किया था वो ना?"
    },
    {
      "ucid": "21112178851275651",
      "idx": 8,
      "speaker": "agent",
      "start_s": 17.4,
      "end_s": 18.6,
      "text_en": "Yes, it was an HR requirement.",
      "text_native": "हां, HR की requirement थी।"
    },
    {
      "ucid": "21112178851275651",
      "idx": 9,
      "speaker": "customer",
      "start_s": 18.9,
      "end_s": 24.0,
      "text_en": "Yes sir, actually that has been proceeded with. From our customer, the next one, we haven't received any reply regarding that yet.",
      "text_native": "हां सर, actually वो proceed कर दिया आगे। अपने जो customer है आगे वाले, उनसे अभी तक कोई reply नहीं आया उसके regarding."
    },
    {
      "ucid": "21112178851275651",
      "idx": 10,
      "speaker": "customer",
      "start_s": 24.2,
      "end_s": 25.0,
      "text_en": "Our follow-up is ongoing.",
      "text_native": "हमारा follow up चल रहा है।"
    },
    {
      "ucid": "21112178851275651",
      "idx": 11,
      "speaker": "agent",
      "start_s": 25.0,
      "end_s": 25.3,
      "text_en": "Yes?",
      "text_native": "हां?"
    },
    {
      "ucid": "21112178851275651",
      "idx": 12,
      "speaker": "agent",
      "start_s": 25.3,
      "end_s": 25.8,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178851275651",
      "idx": 13,
      "speaker": "customer",
      "start_s": 25.8,
      "end_s": 32.8,
      "text_en": "Yes, our follow-up is on... our follow-up is ongoing, sir. I am also sending them reminders. But a response from them is still pending. Because this is an export procedure, right, it takes a little time for confirmation.",
      "text_native": "हां, हमारा follow up चल... हमारा follow up चल रहा है सर जी। मैं भी reminder डाल रहा हूं उनको। पर उनसे वही response आना बाकी है। क्योंकि ये export procedure है ना, थोड़ा टाइम लगता है confirmation के लिए।"
    },
    {
      "ucid": "21112178851275651",
      "idx": 14,
      "speaker": "agent",
      "start_s": 32.8,
      "end_s": 36.5,
      "text_en": "Okay, that's not a problem. I was asking, besides this, do you have any other requirement in HR that we can serve?",
      "text_native": "चलो, वो तो कोई दिक्कत नहीं है। मैं ये पूछ रहा था, कोई और भी इसके अलावा HR में requirement है आपकी जो हम serve कर पाएं?"
    },
    {
      "ucid": "21112178851275651",
      "idx": 15,
      "speaker": "customer",
      "start_s": 36.5,
      "end_s": 38.8,
      "text_en": "No, if there is any requirement, I will share it with you, sir.",
      "text_native": "नहीं, कोई requirement होगी तो मैं आपको share कर दूंगा सर जी।"
    },
    {
      "ucid": "21112178851275651",
      "idx": 16,
      "speaker": "agent",
      "start_s": 39.0,
      "end_s": 39.8,
      "text_en": "Alright sir, okay.",
      "text_native": "ठीक है सर, okay."
    },
    {
      "ucid": "21112178851275651",
      "idx": 17,
      "speaker": "customer",
      "start_s": 40.0,
      "end_s": 41.2,
      "text_en": "Okay, brother, yeah, thanks.",
      "text_native": "Okay, भैया, yeah, thanks."
    }
  ],
  "steps": [
    {
      "ucid": "21112178851275651",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, you had a requirement last month, right?",
      "comment": "Agent did not ask if it was a good time to talk; he jumped directly into referencing a past requirement."
    },
    {
      "ucid": "21112178851275651",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No hook was delivered; the agent opened by referencing a past lead, not by signaling a price or supply benefit."
    },
    {
      "ucid": "21112178851275651",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked about the customer's business (manufacturing type, volume, suppliers, etc.)."
    },
    {
      "ucid": "21112178851275651",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched at any point in the call."
    },
    {
      "ucid": "21112178851275651",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I was asking, besides this, do you have any other requirement in HR that we can serve?",
      "comment": "Agent successfully asked if a current requirement exists, which is the core intent of this step."
    },
    {
      "ucid": "21112178851275651",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Alright sir, okay.",
      "comment": "The call ended without a committed next step; the agent accepted the customer's vague promise to 'share if there is any'."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}