Call 21112178851179911 2026-09-04 · Rohit Mishra · 1:21
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 23 turns, clean transcript (0% inaudible) | Hindi | 23 | supply_led (campaign_name:medium) |
Audio: clear: Some background office noise is present on the agent's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.09
confidence high · +1/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent greeted and identified himself but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead moving directly to discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked 2 of the 6 required discovery questions, failing to meet the 'partial' threshold of 3.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Do you have any requirement?
Summary
The agent contacted an electric transformer manufacturer who confirmed they use HR sheets and procure from Ghaziabad. The customer stated they had just purchased material and had no immediate requirement. The agent did not probe further or set a future follow-up, and ended the call.
Coaching
When a customer has no immediate need, you must still secure a specific follow-up date to re-engage instead of ending the call with a vague 'let me know'.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello, Jitin ji, namaste. Rohit speaking from JSW. The agent greeted and identified himself but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead moving directly to discovery questions. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | What do you manufacture? ... So where are you procuring from right now, I mean? Agent only asked 2 of the 6 required discovery questions, failing to meet the 'partial' threshold of 3. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched during the call. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement? The agent correctly asked if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | If there's anything, let me know. Okay then. The call was ended without a specific, committed next step like a quote or a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.659 | 23.8s | 12.3s | 44.9s | 3.5s | 214.3 | 0 | 11 | 12 | 9 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello?
हॅलो?
agent
1.2s
Hello.
हॅलो.
agent
2.1s
Hello, Jitin ji, namaste.
हॅलो, जितिन जी, नमस्ते।
customer
3.9s
Namaste ji.
नमस्ते जी।
customer
5.7s
Hello.
हॅलो।
agent
6.5s
Jitin ji, namaste. Rohit speaking from JSW.
जितिन जी, नमस्ते। रोहित बात कर रहा हूं JSW से।
customer
9.1s
Yes ji, yes ji, tell me.
हां जी, हां जी, बोलिए।
agent
10.0s
Is your company named Trafo Steel Industries? Are you in trading?
ये Trafo Steel Industries करके आपकी कंपनी है? आप ट्रेडिंग में हैं क्या?
customer
13.7s
What are you saying, sir?
क्या कह रहे हैं सर?
agent
14.9s
Is your company named Trafo Steel Industries? Do you do trading?
Trafo Steel Industries करके आपकी कंपनी है? आप ट्रेडिंग करते हैं क्या?
customer
18.1s
No no, we are manufacturers.
नहीं नहीं, हम मैन्युफैक्चरर हैं।
agent
19.3s
What do you manufacture?
किस चीज का मैन्युफैक्चरिंग है आपकी?
customer
20.6s
Electric transformer.
agent
22.1s
Okay. Do you have any requirement for MS on a monthly basis?
अच्छा। कुछ MS में रिक्वायरमेंट रहती है मंथली बेसिस पे?
customer
24.8s
We have a lot, yes.
बहुत रहती है जी।
agent
25.9s
So where are you procuring from right now, I mean?
तो कहां से प्रोक्योर कर रहे हैं आप अभी मतलब?
customer
28.0s
Ghaziabad.
गाजियाबाद।
agent
28.9s
From Ghaziabad. Do you require HR sheet?
गाजियाबाद से। क्या HR sheet लगती है आपको?
customer
31.3s
Yes.
हां जी।
agent
31.8s
Okay okay. Do you have any requirement?
ओके ओके। कुछ है क्या रिक्वायरमेंट?
customer
33.7s
We have just purchased it. In fact, the material has just left, it hasn't even arrived yet.
अभी जस्ट परचेस करी है हमने। बल्कि माल अभी आके गया है, अभी आया भी नहीं।
agent
37.1s
Okay. No problem. If there's anything, let me know. Okay then.
ठीक है। नो प्रॉब्लम। कुछ होगा तो बताइएगा। चलिए।
customer
39.7s
Okay.
ठीक है।