{
  "ucid": "21112178851179911",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 14:19:59",
  "end_time": "2026-09-04 14:21:20",
  "duration_sec": 81,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA2681d152c0de92fe3ee133eed77c0344.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 868,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178851179911__DIA2681d152c0de92fe3ee133eed77c0344.mp3",
  "audio_bytes": 202176,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 67.392,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?   (हॅलो?)\n[1s] AGENT: Hello.   (हॅलो.)\n[2s] AGENT: Hello, Jitin ji, namaste.   (हॅलो, जितिन जी, नमस्ते।)\n[4s] CUSTOMER: Namaste ji.   (नमस्ते जी।)\n[6s] CUSTOMER: Hello.   (हॅलो।)\n[6s] AGENT: Jitin ji, namaste. Rohit speaking from JSW.   (जितिन जी, नमस्ते। रोहित बात कर रहा हूं JSW से।)\n[9s] CUSTOMER: Yes ji, yes ji, tell me.   (हां जी, हां जी, बोलिए।)\n[10s] AGENT: Is your company named Trafo Steel Industries? Are you in trading?   (ये Trafo Steel Industries करके आपकी कंपनी है? आप ट्रेडिंग में हैं क्या?)\n[14s] CUSTOMER: What are you saying, sir?   (क्या कह रहे हैं सर?)\n[15s] AGENT: Is your company named Trafo Steel Industries? Do you do trading?   (Trafo Steel Industries करके आपकी कंपनी है? आप ट्रेडिंग करते हैं क्या?)\n[18s] CUSTOMER: No no, we are manufacturers.   (नहीं नहीं, हम मैन्युफैक्चरर हैं।)\n[19s] AGENT: What do you manufacture?   (किस चीज का मैन्युफैक्चरिंग है आपकी?)\n[21s] CUSTOMER: Electric transformer.\n[22s] AGENT: Okay. Do you have any requirement for MS on a monthly basis?   (अच्छा। कुछ MS में रिक्वायरमेंट रहती है मंथली बेसिस पे?)\n[25s] CUSTOMER: We have a lot, yes.   (बहुत रहती है जी।)\n[26s] AGENT: So where are you procuring from right now, I mean?   (तो कहां से प्रोक्योर कर रहे हैं आप अभी मतलब?)\n[28s] CUSTOMER: Ghaziabad.   (गाजियाबाद।)\n[29s] AGENT: From Ghaziabad. Do you require HR sheet?   (गाजियाबाद से। क्या HR sheet लगती है आपको?)\n[31s] CUSTOMER: Yes.   (हां जी।)\n[32s] AGENT: Okay okay. Do you have any requirement?   (ओके ओके। कुछ है क्या रिक्वायरमेंट?)\n[34s] CUSTOMER: We have just purchased it. In fact, the material has just left, it hasn't even arrived yet.   (अभी जस्ट परचेस करी है हमने। बल्कि माल अभी आके गया है, अभी आया भी नहीं।)\n[37s] AGENT: Okay. No problem. If there's anything, let me know. Okay then.   (ठीक है। नो प्रॉब्लम। कुछ होगा तो बताइएगा। चलिए।)\n[40s] CUSTOMER: Okay.   (ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 23,
  "connected": 1,
  "audio_notes": "clear: Some background office noise is present on the agent's side, but it does not significantly affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "23 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer has no immediate need, you must still secure a specific follow-up date to re-engage instead of ending the call with a vague 'let me know'.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted an electric transformer manufacturer who confirmed they use HR sheets and procure from Ghaziabad. The customer stated they had just purchased material and had no immediate requirement. The agent did not probe further or set a future follow-up, and ended the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Hello, Jitin ji, namaste. Rohit speaking from JSW.\", \"comment\": \"The agent greeted and identified himself but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, instead moving directly to discovery questions.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"What do you manufacture? ... So where are you procuring from right now, I mean?\", \"comment\": \"Agent only asked 2 of the 6 required discovery questions, failing to meet the 'partial' threshold of 3.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched during the call.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement?\", \"comment\": \"The agent correctly asked if the customer had a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"If there's anything, let me know. Okay then.\", \"comment\": \"The call was ended without a specific, committed next step like a quote or a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer has no immediate need, you must still secure a specific follow-up date to re-engage instead of ending the call with a vague 'let me know'.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted an electric transformer manufacturer who confirmed they use HR sheets and procure from Ghaziabad. The customer stated they had just purchased material and had no immediate requirement. The agent did not probe further or set a future follow-up, and ended the call.\"}",
  "error": null,
  "latency_ms": 30654,
  "input_tokens": 3179,
  "output_tokens": 711,
  "created_at": "2026-09-25 11:31:47",
  "sentiment": "neutral",
  "sentiment_score": 0.086,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 0,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.659,
  "agent_talk_sec": 23.8,
  "customer_talk_sec": 12.3,
  "dead_air_sec": 44.9,
  "longest_monologue_sec": 3.5,
  "agent_wpm": 214.3,
  "interruptions": 0,
  "agent_turns": 11,
  "customer_turns": 12,
  "discovery_qs": 9,
  "words_agent": 85,
  "words_customer": 47,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178851179911",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.33,
      "end_s": 1.0,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178851179911",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.24,
      "end_s": 1.8,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178851179911",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.08,
      "end_s": 3.8,
      "text_en": "Hello, Jitin ji, namaste.",
      "text_native": "हॅलो, जितिन जी, नमस्ते।"
    },
    {
      "ucid": "21112178851179911",
      "idx": 3,
      "speaker": "customer",
      "start_s": 3.9,
      "end_s": 4.54,
      "text_en": "Namaste ji.",
      "text_native": "नमस्ते जी।"
    },
    {
      "ucid": "21112178851179911",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.7,
      "end_s": 6.29,
      "text_en": "Hello.",
      "text_native": "हॅलो।"
    },
    {
      "ucid": "21112178851179911",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.5,
      "end_s": 9.0,
      "text_en": "Jitin ji, namaste. Rohit speaking from JSW.",
      "text_native": "जितिन जी, नमस्ते। रोहित बात कर रहा हूं JSW से।"
    },
    {
      "ucid": "21112178851179911",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.1,
      "end_s": 9.94,
      "text_en": "Yes ji, yes ji, tell me.",
      "text_native": "हां जी, हां जी, बोलिए।"
    },
    {
      "ucid": "21112178851179911",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.0,
      "end_s": 13.5,
      "text_en": "Is your company named Trafo Steel Industries? Are you in trading?",
      "text_native": "ये Trafo Steel Industries करके आपकी कंपनी है? आप ट्रेडिंग में हैं क्या?"
    },
    {
      "ucid": "21112178851179911",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.7,
      "end_s": 14.8,
      "text_en": "What are you saying, sir?",
      "text_native": "क्या कह रहे हैं सर?"
    },
    {
      "ucid": "21112178851179911",
      "idx": 9,
      "speaker": "agent",
      "start_s": 14.9,
      "end_s": 18.0,
      "text_en": "Is your company named Trafo Steel Industries? Do you do trading?",
      "text_native": "Trafo Steel Industries करके आपकी कंपनी है? आप ट्रेडिंग करते हैं क्या?"
    },
    {
      "ucid": "21112178851179911",
      "idx": 10,
      "speaker": "customer",
      "start_s": 18.1,
      "end_s": 19.2,
      "text_en": "No no, we are manufacturers.",
      "text_native": "नहीं नहीं, हम मैन्युफैक्चरर हैं।"
    },
    {
      "ucid": "21112178851179911",
      "idx": 11,
      "speaker": "agent",
      "start_s": 19.3,
      "end_s": 20.5,
      "text_en": "What do you manufacture?",
      "text_native": "किस चीज का मैन्युफैक्चरिंग है आपकी?"
    },
    {
      "ucid": "21112178851179911",
      "idx": 12,
      "speaker": "customer",
      "start_s": 20.6,
      "end_s": 22.0,
      "text_en": "Electric transformer.",
      "text_native": "Electric transformer."
    },
    {
      "ucid": "21112178851179911",
      "idx": 13,
      "speaker": "agent",
      "start_s": 22.1,
      "end_s": 24.7,
      "text_en": "Okay. Do you have any requirement for MS on a monthly basis?",
      "text_native": "अच्छा। कुछ MS में रिक्वायरमेंट रहती है मंथली बेसिस पे?"
    },
    {
      "ucid": "21112178851179911",
      "idx": 14,
      "speaker": "customer",
      "start_s": 24.8,
      "end_s": 25.8,
      "text_en": "We have a lot, yes.",
      "text_native": "बहुत रहती है जी।"
    },
    {
      "ucid": "21112178851179911",
      "idx": 15,
      "speaker": "agent",
      "start_s": 25.9,
      "end_s": 27.9,
      "text_en": "So where are you procuring from right now, I mean?",
      "text_native": "तो कहां से प्रोक्योर कर रहे हैं आप अभी मतलब?"
    },
    {
      "ucid": "21112178851179911",
      "idx": 16,
      "speaker": "customer",
      "start_s": 28.0,
      "end_s": 28.8,
      "text_en": "Ghaziabad.",
      "text_native": "गाजियाबाद।"
    },
    {
      "ucid": "21112178851179911",
      "idx": 17,
      "speaker": "agent",
      "start_s": 28.9,
      "end_s": 31.2,
      "text_en": "From Ghaziabad. Do you require HR sheet?",
      "text_native": "गाजियाबाद से। क्या HR sheet लगती है आपको?"
    },
    {
      "ucid": "21112178851179911",
      "idx": 18,
      "speaker": "customer",
      "start_s": 31.3,
      "end_s": 31.7,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178851179911",
      "idx": 19,
      "speaker": "agent",
      "start_s": 31.8,
      "end_s": 33.6,
      "text_en": "Okay okay. Do you have any requirement?",
      "text_native": "ओके ओके। कुछ है क्या रिक्वायरमेंट?"
    },
    {
      "ucid": "21112178851179911",
      "idx": 20,
      "speaker": "customer",
      "start_s": 33.7,
      "end_s": 37.0,
      "text_en": "We have just purchased it. In fact, the material has just left, it hasn't even arrived yet.",
      "text_native": "अभी जस्ट परचेस करी है हमने। बल्कि माल अभी आके गया है, अभी आया भी नहीं।"
    },
    {
      "ucid": "21112178851179911",
      "idx": 21,
      "speaker": "agent",
      "start_s": 37.1,
      "end_s": 39.6,
      "text_en": "Okay. No problem. If there's anything, let me know. Okay then.",
      "text_native": "ठीक है। नो प्रॉब्लम। कुछ होगा तो बताइएगा। चलिए।"
    },
    {
      "ucid": "21112178851179911",
      "idx": 22,
      "speaker": "customer",
      "start_s": 39.7,
      "end_s": 40.2,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178851179911",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Hello, Jitin ji, namaste. Rohit speaking from JSW.",
      "comment": "The agent greeted and identified himself but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178851179911",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a supply or price hook, instead moving directly to discovery questions."
    },
    {
      "ucid": "21112178851179911",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "What do you manufacture? ... So where are you procuring from right now, I mean?",
      "comment": "Agent only asked 2 of the 6 required discovery questions, failing to meet the 'partial' threshold of 3."
    },
    {
      "ucid": "21112178851179911",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched during the call."
    },
    {
      "ucid": "21112178851179911",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement?",
      "comment": "The agent correctly asked if the customer had a current requirement."
    },
    {
      "ucid": "21112178851179911",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "If there's anything, let me know. Okay then.",
      "comment": "The call was ended without a specific, committed next step like a quote or a scheduled callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}