Call 21112178850751411 2026-09-04 · Ronak Mehta · 0:40
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Not_Answered | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | new_registration (campaign_name:medium) |
Audio: clear: Some background noise on the customer's side, but speech is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.54
confidence high · +4/−0
from 3 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call ended before any of the full discovery questions could be asked or answered.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked about a current requirement but the call ended before a specific need or a callback date could be established.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly with no closure outcome like a quote, callback, or walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 72% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Hello, am I speaking with Shubham ji? This is Vinod Mishra calling from JSW One.
Summary
The agent contacted a new registrant, confirmed their name, and asked about their procurement plans. The customer's response was ambiguous. The agent began discovery by asking what material the customer deals in, but the call ended abruptly before any information was gathered.
Coaching
The call ended prematurely, but ensure you complete the basic profile verification (NR2) before attempting deeper discovery.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Hello, am I speaking with Shubham ji? This is Vinod Mishra calling from JSW One. The agent used a standard, professional opener identifying himself and the company. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | am I speaking with Shubham ji?... Were you planning for any material procurement? The agent verified the customer's name and attempted to verify procurement involvement, but did not ask for city or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call ended before any of the full discovery questions could be asked or answered. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call was too short for any platform education to be provided. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent asked about a current requirement but the call ended before a specific need or a callback date could be established. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly with no closure outcome like a quote, callback, or walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.721 heavy | 9.3s | 3.6s | 27.1s | 3.9s | 251.6 | 0 | 5 | 5 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello
हेलो
agent
2.6s
Hello, am I speaking with Shubham ji? This is Vinod Mishra calling from JSW One.
हेलो शुभम जी से बात हो रही है? विनोद मिश्रा बात कर रहा हूं मैं JSW One से।
customer
6.6s
Yes?
हां?
agent
7.1s
Were you planning for any material procurement?
आप कुछ प्लान कर रहे थे क्या मटेरियल प्रोक्योरमेंट का?
customer
9.0s
No no, right now for purchase.
नहीं नहीं अभी तो परचेस के लिए।
agent
10.5s
What do you deal in?
आप किस चीज में डील करते हैं क्या?
customer
11.5s
For purchase.
परचेस के लिए।
agent
12.8s
You you do it?
आप आप करते हैं क्या?
customer
13.9s
Yes yes.
हां हां।
agent
15.0s
In what, which material do you deal in?
किस चीज में, कौनसा मटेरियल में डील करते हैं आप?