{
  "ucid": "21112178850751411",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 13:08:34",
  "end_time": "2026-09-04 13:09:14",
  "duration_sec": 40,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Not_Answered",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA295def12a996e8d55fb21190c6b18a32.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 876,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178850751411__DIA295def12a996e8d55fb21190c6b18a32.mp3",
  "audio_bytes": 62208,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 20.736,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello   (हेलो)\n[3s] AGENT: Hello, am I speaking with Shubham ji? This is Vinod Mishra calling from JSW One.   (हेलो शुभम जी से बात हो रही है? विनोद मिश्रा बात कर रहा हूं मैं JSW One से।)\n[7s] CUSTOMER: Yes?   (हां?)\n[7s] AGENT: Were you planning for any material procurement?   (आप कुछ प्लान कर रहे थे क्या मटेरियल प्रोक्योरमेंट का?)\n[9s] CUSTOMER: No no, right now for purchase.   (नहीं नहीं अभी तो परचेस के लिए।)\n[10s] AGENT: What do you deal in?   (आप किस चीज में डील करते हैं क्या?)\n[12s] CUSTOMER: For purchase.   (परचेस के लिए।)\n[13s] AGENT: You you do it?   (आप आप करते हैं क्या?)\n[14s] CUSTOMER: Yes yes.   (हां हां।)\n[15s] AGENT: In what, which material do you deal in?   (किस चीज में, कौनसा मटेरियल में डील करते हैं आप?)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: Some background noise on the customer's side, but speech is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 1,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "The call ended prematurely, but ensure you complete the basic profile verification (NR2) before attempting deeper discovery.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registrant, confirmed their name, and asked about their procurement plans. The customer's response was ambiguous. The agent began discovery by asking what material the customer deals in, but the call ended abruptly before any information was gathered.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello, am I speaking with Shubham ji? This is Vinod Mishra calling from JSW One.\", \"comment\": \"The agent used a standard, professional opener identifying himself and the company.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"am I speaking with Shubham ji?... Were you planning for any material procurement?\", \"comment\": \"The agent verified the customer's name and attempted to verify procurement involvement, but did not ask for city or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any of the full discovery questions could be asked or answered.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was too short for any platform education to be provided.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent asked about a current requirement but the call ended before a specific need or a callback date could be established.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no closure outcome like a quote, callback, or walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"The call ended prematurely, but ensure you complete the basic profile verification (NR2) before attempting deeper discovery.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant, confirmed their name, and asked about their procurement plans. The customer's response was ambiguous. The agent began discovery by asking what material the customer deals in, but the call ended abruptly before any information was gathered.\"}",
  "error": null,
  "latency_ms": 24413,
  "input_tokens": 2860,
  "output_tokens": 690,
  "created_at": "2026-09-25 11:32:04",
  "sentiment": "positive",
  "sentiment_score": 0.538,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 0,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.721,
  "agent_talk_sec": 9.3,
  "customer_talk_sec": 3.6,
  "dead_air_sec": 27.1,
  "longest_monologue_sec": 3.9,
  "agent_wpm": 251.6,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 5,
  "words_agent": 39,
  "words_customer": 12,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178850751411",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.57,
      "end_s": 2.1,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178850751411",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.6,
      "end_s": 6.53,
      "text_en": "Hello, am I speaking with Shubham ji? This is Vinod Mishra calling from JSW One.",
      "text_native": "हेलो शुभम जी से बात हो रही है? विनोद मिश्रा बात कर रहा हूं मैं JSW One से।"
    },
    {
      "ucid": "21112178850751411",
      "idx": 2,
      "speaker": "customer",
      "start_s": 6.6,
      "end_s": 6.97,
      "text_en": "Yes?",
      "text_native": "हां?"
    },
    {
      "ucid": "21112178850751411",
      "idx": 3,
      "speaker": "agent",
      "start_s": 7.1,
      "end_s": 9.0,
      "text_en": "Were you planning for any material procurement?",
      "text_native": "आप कुछ प्लान कर रहे थे क्या मटेरियल प्रोक्योरमेंट का?"
    },
    {
      "ucid": "21112178850751411",
      "idx": 4,
      "speaker": "customer",
      "start_s": 9.0,
      "end_s": 10.5,
      "text_en": "No no, right now for purchase.",
      "text_native": "नहीं नहीं अभी तो परचेस के लिए।"
    },
    {
      "ucid": "21112178850751411",
      "idx": 5,
      "speaker": "agent",
      "start_s": 10.5,
      "end_s": 11.5,
      "text_en": "What do you deal in?",
      "text_native": "आप किस चीज में डील करते हैं क्या?"
    },
    {
      "ucid": "21112178850751411",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.5,
      "end_s": 12.2,
      "text_en": "For purchase.",
      "text_native": "परचेस के लिए।"
    },
    {
      "ucid": "21112178850751411",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.8,
      "end_s": 13.5,
      "text_en": "You you do it?",
      "text_native": "आप आप करते हैं क्या?"
    },
    {
      "ucid": "21112178850751411",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.9,
      "end_s": 14.4,
      "text_en": "Yes yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178850751411",
      "idx": 9,
      "speaker": "agent",
      "start_s": 15.0,
      "end_s": 16.8,
      "text_en": "In what, which material do you deal in?",
      "text_native": "किस चीज में, कौनसा मटेरियल में डील करते हैं आप?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178850751411",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Hello, am I speaking with Shubham ji? This is Vinod Mishra calling from JSW One.",
      "comment": "The agent used a standard, professional opener identifying himself and the company."
    },
    {
      "ucid": "21112178850751411",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 2,
      "evidence": "am I speaking with Shubham ji?... Were you planning for any material procurement?",
      "comment": "The agent verified the customer's name and attempted to verify procurement involvement, but did not ask for city or contact details."
    },
    {
      "ucid": "21112178850751411",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any of the full discovery questions could be asked or answered."
    },
    {
      "ucid": "21112178850751411",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was too short for any platform education to be provided."
    },
    {
      "ucid": "21112178850751411",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent asked about a current requirement but the call ended before a specific need or a callback date could be established."
    },
    {
      "ucid": "21112178850751411",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with no closure outcome like a quote, callback, or walkthrough."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}