Call 21112178850608421 2026-09-04 · Jeevan Jeejo · 1:22
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 13 turns, clean transcript (0% inaudible) | English | 13 | supply_led (campaign_name:medium) |
Audio: clear: No significant audio issues.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.74
confidence high · +8/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, but instead went straight to asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer immediately stated they were already in touch with another rep.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Agent asked if a requirement exists, but did not capture any specific details (grade, size, qty) after the customer deflected.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Hello, good afternoon. Am I talking to Pattabhi Constructions Private Limited? ... hi sir, this is Jeevan calling from JSW One platform. Uh, good time
Summary
The agent contacted a construction company to check for steel requirements. The customer informed the agent that they had already spoken with another JSW rep (Dhruva) and plan to place an order the following weekend. The agent acknowledged this and professionally concluded the call.
Coaching
While you correctly handled the call once you knew the customer was engaged, remember to start with a value hook (price/availability) instead of immediately asking for requirements.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello, good afternoon. Am I talking to Pattabhi Constructions Private Limited? ... hi sir, this is Jeevan calling from JSW One platform. Uh, good time to talk? Agent greeted, used the customer's name, identified JSW One, and asked for permission. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Uh, so sir, I'm just calling, you know, to understand if you have any uh current requirement for HR sheets, coils, or, you know, TMT? Agent did not lead with a supply or price hook, but instead went straight to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer immediately stated they were already in touch with another rep. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and consequently no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 | I'm just calling, you know, to understand if you have any uh current requirement for HR sheets, coils, or, you know, TMT? Agent asked if a requirement exists, but did not capture any specific details (grade, size, qty) after the customer deflected. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Perfect, perfect. Not a problem. Then great, sir. Thank you so much. The call was ended politely, but no new next step was established by this agent. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.68 | 20.0s | 9.4s | 52.6s | 6.7s | 252.0 | 0 | 7 | 6 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.4s
Hello.
customer
1.4s
Hello.
agent
2.0s
Hello, good afternoon. Am I talking to Pattabhi Constructions Private Limited?
customer
5.3s
Yes.
agent
6.4s
Okay. Uh, hi sir, this is Jeevan calling from JSW One platform. Uh, good time to talk?
customer
10.9s
Yeah, yeah, yeah.
agent
11.9s
Perfect, thank you. Uh, so sir, I'm just calling, you know, to understand if you have any uh current requirement for HR sheets, coils, or, you know, TMT?
customer
18.6s
Yeah, yeah. Yes, I I talked to Dhruva day before yesterday. I have mentioned him that there is a delay in purchase. I will give the order by next weekend.
agent
25.8s
Next weekend. Understood. Not a problem. So you're in touch with Dhruva already, right?
customer
29.3s
Yes, yes, yes.
agent
30.3s
Perfect, perfect. Not a problem. Then great, sir. Thank you so much.
customer
32.9s
Thank you.
agent
33.9s
Yeah.