{ "ucid": "21112178850608421", "call_date": "2026-09-04", "start_time": "2026-09-04 12:44:44", "end_time": "2026-09-04 12:46:06", "duration_sec": 82, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "Interested", "agent": "Jeevan Jeejo", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe35d0290a7453cbe40a21906d4805e36.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 880, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178850608421__DIAe35d0290a7453cbe40a21906d4805e36.mp3", "audio_bytes": 160704, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 53.568, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] AGENT: Hello.\n[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello, good afternoon. Am I talking to Pattabhi Constructions Private Limited?\n[5s] CUSTOMER: Yes.\n[6s] AGENT: Okay. Uh, hi sir, this is Jeevan calling from JSW One platform. Uh, good time to talk?\n[11s] CUSTOMER: Yeah, yeah, yeah.\n[12s] AGENT: Perfect, thank you. Uh, so sir, I'm just calling, you know, to understand if you have any uh current requirement for HR sheets, coils, or, you know, TMT?\n[19s] CUSTOMER: Yeah, yeah. Yes, I I talked to Dhruva day before yesterday. I have mentioned him that there is a delay in purchase. I will give the order by next weekend.\n[26s] AGENT: Next weekend. Understood. Not a problem. So you're in touch with Dhruva already, right?\n[29s] CUSTOMER: Yes, yes, yes.\n[30s] AGENT: Perfect, perfect. Not a problem. Then great, sir. Thank you so much.\n[33s] CUSTOMER: Thank you.\n[34s] AGENT: Yeah.", "language": "English", "languages": "[\"English\"]", "turn_count": 13, "connected": 1, "audio_notes": "clear: No significant audio issues.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "13 turns, clean transcript (0% inaudible)", "band_language": "English", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "While you correctly handled the call once you knew the customer was engaged, remember to start with a value hook (price/availability) instead of immediately asking for requirements.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "construction", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a construction company to check for steel requirements. The customer informed the agent that they had already spoken with another JSW rep (Dhruva) and plan to place an order the following weekend. The agent acknowledged this and professionally concluded the call.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello, good afternoon. Am I talking to Pattabhi Constructions Private Limited? ... hi sir, this is Jeevan calling from JSW One platform. Uh, good time to talk?\", \"comment\": \"Agent greeted, used the customer's name, identified JSW One, and asked for permission.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Uh, so sir, I'm just calling, you know, to understand if you have any uh current requirement for HR sheets, coils, or, you know, TMT?\", \"comment\": \"Agent did not lead with a supply or price hook, but instead went straight to asking for requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer immediately stated they were already in touch with another rep.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was done, and consequently no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I'm just calling, you know, to understand if you have any uh current requirement for HR sheets, coils, or, you know, TMT?\", \"comment\": \"Agent asked if a requirement exists, but did not capture any specific details (grade, size, qty) after the customer deflected.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Perfect, perfect. Not a problem. Then great, sir. Thank you so much.\", \"comment\": \"The call was ended politely, but no new next step was established by this agent.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"While you correctly handled the call once you knew the customer was engaged, remember to start with a value hook (price/availability) instead of immediately asking for requirements.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a construction company to check for steel requirements. The customer informed the agent that they had already spoken with another JSW rep (Dhruva) and plan to place an order the following weekend. The agent acknowledged this and professionally concluded the call.\"}", "error": null, "latency_ms": 25992, "input_tokens": 2830, "output_tokens": 796, "created_at": "2026-09-25 11:32:16", "sentiment": "positive", "sentiment_score": 0.74, "sentiment_confidence": "high", "pos": 8, "neg": 0, "lex_hits": 2, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.68, "agent_talk_sec": 20.0, "customer_talk_sec": 9.4, "dead_air_sec": 52.6, "longest_monologue_sec": 6.7, "agent_wpm": 252.0, "interruptions": 0, "agent_turns": 7, "customer_turns": 6, "discovery_qs": 4, "words_agent": 84, "words_customer": 40, "monologue_heavy": 0, "turns": [ { "ucid": "21112178850608421", "idx": 0, "speaker": "agent", "start_s": 0.38, "end_s": 0.83, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178850608421", "idx": 1, "speaker": "customer", "start_s": 1.36, "end_s": 1.76, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178850608421", "idx": 2, "speaker": "agent", "start_s": 1.99, "end_s": 4.84, "text_en": "Hello, good afternoon. Am I talking to Pattabhi Constructions Private Limited?", "text_native": "Hello, good afternoon. Am I talking to Pattabhi Constructions Private Limited?" }, { "ucid": "21112178850608421", "idx": 3, "speaker": "customer", "start_s": 5.26, "end_s": 5.6, "text_en": "Yes.", "text_native": "Yes." }, { "ucid": "21112178850608421", "idx": 4, "speaker": "agent", "start_s": 6.38, "end_s": 10.58, "text_en": "Okay. Uh, hi sir, this is Jeevan calling from JSW One platform. Uh, good time to talk?", "text_native": "Okay. Uh, hi sir, this is Jeevan calling from JSW One platform. Uh, good time to talk?" }, { "ucid": "21112178850608421", "idx": 5, "speaker": "customer", "start_s": 10.88, "end_s": 11.58, "text_en": "Yeah, yeah, yeah.", "text_native": "Yeah, yeah, yeah." }, { "ucid": "21112178850608421", "idx": 6, "speaker": "agent", "start_s": 11.88, "end_s": 18.58, "text_en": "Perfect, thank you. Uh, so sir, I'm just calling, you know, to understand if you have any uh current requirement for HR sheets, coils, or, you know, TMT?", "text_native": "Perfect, thank you. Uh, so sir, I'm just calling, you know, to understand if you have any uh current requirement for HR sheets, coils, or, you know, TMT?" }, { "ucid": "21112178850608421", "idx": 7, "speaker": "customer", "start_s": 18.61, "end_s": 25.51, "text_en": "Yeah, yeah. Yes, I I talked to Dhruva day before yesterday. I have mentioned him that there is a delay in purchase. I will give the order by next weekend.", "text_native": "Yeah, yeah. Yes, I I talked to Dhruva day before yesterday. I have mentioned him that there is a delay in purchase. I will give the order by next weekend." }, { "ucid": "21112178850608421", "idx": 8, "speaker": "agent", "start_s": 25.81, "end_s": 29.07, "text_en": "Next weekend. Understood. Not a problem. So you're in touch with Dhruva already, right?", "text_native": "Next weekend. Understood. Not a problem. So you're in touch with Dhruva already, right?" }, { "ucid": "21112178850608421", "idx": 9, "speaker": "customer", "start_s": 29.29, "end_s": 29.89, "text_en": "Yes, yes, yes.", "text_native": "Yes, yes, yes." }, { "ucid": "21112178850608421", "idx": 10, "speaker": "agent", "start_s": 30.29, "end_s": 32.59, "text_en": "Perfect, perfect. Not a problem. Then great, sir. Thank you so much.", "text_native": "Perfect, perfect. Not a problem. Then great, sir. Thank you so much." }, { "ucid": "21112178850608421", "idx": 11, "speaker": "customer", "start_s": 32.89, "end_s": 33.33, "text_en": "Thank you.", "text_native": "Thank you." }, { "ucid": "21112178850608421", "idx": 12, "speaker": "agent", "start_s": 33.89, "end_s": 34.11, "text_en": "Yeah.", "text_native": "Yeah." } ], "steps": [ { "ucid": "21112178850608421", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Hello, good afternoon. Am I talking to Pattabhi Constructions Private Limited? ... hi sir, this is Jeevan calling from JSW One platform. Uh, good time to talk?", "comment": "Agent greeted, used the customer's name, identified JSW One, and asked for permission." }, { "ucid": "21112178850608421", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Uh, so sir, I'm just calling, you know, to understand if you have any uh current requirement for HR sheets, coils, or, you know, TMT?", "comment": "Agent did not lead with a supply or price hook, but instead went straight to asking for requirements." }, { "ucid": "21112178850608421", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "No discovery questions were asked as the customer immediately stated they were already in touch with another rep." }, { "ucid": "21112178850608421", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No discovery was done, and consequently no USPs were pitched." }, { "ucid": "21112178850608421", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "I'm just calling, you know, to understand if you have any uh current requirement for HR sheets, coils, or, you know, TMT?", "comment": "Agent asked if a requirement exists, but did not capture any specific details (grade, size, qty) after the customer deflected." }, { "ucid": "21112178850608421", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Perfect, perfect. Not a problem. Then great, sir. Thank you so much.", "comment": "The call was ended politely, but no new next step was established by this agent." } ], "objections": [], "missed_steps": [ "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL5 Qualify", "SL6 Closure with next step" ], "objection_phrases_list": [] }