Call 21112178850564711 2026-09-04 · Jeevan Jeejo · 3:56
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 52 turns, clean transcript (0% inaudible) | Gujarati | 52 | supply_led (campaign_name:medium) |
Audio: noisy: The customer repeatedly complains about the agent's audio quality and background noise, making some parts of the agent's speech slightly muffled.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
spec_not_available
Customer requires 3.5mm HR, which they state is not usually available from JSW. Agent is checking availability.
4 · Sentiment
the CUSTOMER
+0.37
confidence high · +8/−6
from 20 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a supply or price hook, instead jumping directly to asking about a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Only one discovery question (quantity) was asked. The rest of the discovery stage was skipped.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched as the agent did not complete the discovery step to identify customer needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener & permission
A good time to talk Mr. Sagar?
Qualify
Yeah. So I I was asking if you're if you're looking for 3.5 mm, uh, will it go up to five metric ton or more?
Summary
The customer confirmed a weekly requirement for HR sheets but noted their current volume (2-3 tons) is below JSW's MOQ due to a working capital issue. They have a future requirement for 5+ tons of 3mm and 3.5mm HR, but believe 3.5mm is hard to source. The agent captured the specs and committed to checking availability and getting back to the customer.
Coaching
You skipped the hook and discovery steps, moving straight to qualification, which meant you missed the chance to pitch any USPs or understand the customer's business.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | A good time to talk Mr. Sagar? The agent successfully greeted, identified, used the customer's name, and asked for permission. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a supply or price hook, instead jumping directly to asking about a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | Yeah, so what is your quantity that you are looking for? Only one discovery question (quantity) was asked. The rest of the discovery stage was skipped. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the agent did not complete the discovery step to identify customer needs. |
| SL5 Qualify | 2 | pass | – | 2.0 | Yeah. So I I was asking if you're if you're looking for 3.5 mm, uh, will it go up to five metric ton or more? The agent confirmed a requirement and captured key specifications like thickness, width, and potential quantity. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I'll share you my details over WhatsApp and meanwhile I'll also check for 3.5 mm. The agent established a clear next step of checking stock and getting back to the customer. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.732 heavy | 146.0s | 53.5s | 36.5s | 46.3s | 116.3 | 0 | 28 | 24 | 16 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.6s
Hello, I am calling from the JSW One platform.
નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું.
customer
4.8s
Hello.
agent
6.0s
Hello, good afternoon Mr. Sagar.
customer
7.8s
Yes, good afternoon.
agent
9.3s
Yeah, this is Jivan calling from JSW One platform. A good time to talk Mr. Sagar?
customer
13.8s
Your voice is not clear, it's a bit disturbed.
agent
17.3s
Okay, is it better now?
customer
19.2s
No.
agent
20.1s
Oh, alright.
agent
21.2s
Uh, how about now?
customer
22.5s
Yes, now it's better.
agent
24.3s
Yeah, yeah. So Sagar, I'm I'm from JSW, uh, Steels, JSW One platform, Mumbai office.
customer
29.0s
Yeah.
agent
29.5s
Yeah, so I just wanted to, you know, uh, ask you regarding your inquiry, uh, for HR sheets. Are you currently looking for HR sheets?
customer
35.3s
Yes, we are to look, we have a requirement every week, but it is not up to the quantity that your minimum quantity is there.
agent
41.2s
Yeah, so what is your quantity that you are looking for?
customer
43.8s
Uh, we look at around two tons, two and a half tons, three tons.
agent
47.4s
So then how about you sum up the requirement of two weeks together?
customer
50.0s
The thing is my, I would like to do that because it helps me as well, but my uh, working capital loan has been hold on. So I'm not trying to do that.
agent
59.8s
Okay.
customer
100.8s
But in future we will. Uh, we also need 3 mm. We are setting up a new thing, new product launch.
agent
106.0s
Okay.
customer
106.5s
And then that will be substantial.
customer
109.4s
But uh, we require 3.5 mm which is not available most of the time with JSW.
agent
114.3s
Okay, I can check that. I can check that. Uh, 3.5 mm, 12- 1250, right? Width?
customer
118.8s
Uh, 1500.
agent
120.3s
Okay, 1500. Okay, 3.5 mm. I I I can check that, not a problem.
agent
124.5s
But at least, will that go up to five metric ton or?
customer
127.0s
Sorry?
agent
127.9s
Will will that be five metric ton or less than that again?
customer
130.8s
Your voice is a bit, uh, not clear.
agent
135.8s
How about now?
customer
136.2s
Not clear.
agent
136.8s
How about now?
customer
137.7s
Still there is a back- back noise. Background noise is there.
agent
141.2s
Okay.
agent
142.4s
How about now, sir?
customer
143.9s
Yeah, a little bit clear.
agent
145.6s
Yeah. So I I was asking if you're if you're looking for 3.5 mm, uh, will it go up to five metric ton or more?
customer
150.3s
Yeah, yeah, it will go up to five metric ton.
agent
152.0s
Alright, alright. Alright. Then I'll do one thing, Mr. Sagar. May I just confirm if 9448260, sorry, 06423 is your WhatsApp number?
customer
158.8s
Yes.
agent
159.7s
Yeah, so I'll share you my details over WhatsApp and meanwhile I'll also check for 3.5 mm. Uh, if the availability is there, uh, then let's go ahead with that. Else,
customer
206.0s
Just let me know about 3 mm as well, huh?
agent
208.2s
3.1, 3 mm and 3.5 mm, right?
customer
209.5s
Yeah.
agent
210.3s
Got it, got it. I'll do that. Perfect.
agent
212.1s
Thank you so much, Sagar. I'll get back to you.
customer
214.0s
Thank you.
agent
214.5s
Yeah.
customer
215.0s
Bye.
agent
215.7s
Yeah.