{
  "ucid": "21112178850564711",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 12:37:27",
  "end_time": "2026-09-04 12:41:23",
  "duration_sec": 236,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Interested",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf5636db681f3849df08bdd9e062ff315.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 881,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178850564711__DIAf5636db681f3849df08bdd9e062ff315.mp3",
  "audio_bytes": 592272,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 197.424,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] AGENT: Hello, I am calling from the JSW One platform.   (નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું.)\n[5s] CUSTOMER: Hello.\n[6s] AGENT: Hello, good afternoon Mr. Sagar.\n[8s] CUSTOMER: Yes, good afternoon.\n[9s] AGENT: Yeah, this is Jivan calling from JSW One platform. A good time to talk Mr. Sagar?\n[14s] CUSTOMER: Your voice is not clear, it's a bit disturbed.\n[17s] AGENT: Okay, is it better now?\n[19s] CUSTOMER: No.\n[20s] AGENT: Oh, alright.\n[21s] AGENT: Uh, how about now?\n[22s] CUSTOMER: Yes, now it's better.\n[24s] AGENT: Yeah, yeah. So Sagar, I'm I'm from JSW, uh, Steels, JSW One platform, Mumbai office.\n[29s] CUSTOMER: Yeah.\n[30s] AGENT: Yeah, so I just wanted to, you know, uh, ask you regarding your inquiry, uh, for HR sheets. Are you currently looking for HR sheets?\n[35s] CUSTOMER: Yes, we are to look, we have a requirement every week, but it is not up to the quantity that your minimum quantity is there.\n[41s] AGENT: Yeah, so what is your quantity that you are looking for?\n[44s] CUSTOMER: Uh, we look at around two tons, two and a half tons, three tons.\n[47s] AGENT: So then how about you sum up the requirement of two weeks together?\n[50s] CUSTOMER: The thing is my, I would like to do that because it helps me as well, but my uh, working capital loan has been hold on. So I'm not trying to do that.\n[60s] AGENT: Okay.\n[101s] CUSTOMER: But in future we will. Uh, we also need 3 mm. We are setting up a new thing, new product launch.\n[106s] AGENT: Okay.\n[107s] CUSTOMER: And then that will be substantial.\n[109s] CUSTOMER: But uh, we require 3.5 mm which is not available most of the time with JSW.\n[114s] AGENT: Okay, I can check that. I can check that. Uh, 3.5 mm, 12- 1250, right? Width?\n[119s] CUSTOMER: Uh, 1500.\n[120s] AGENT: Okay, 1500. Okay, 3.5 mm. I I I can check that, not a problem.\n[124s] AGENT: But at least, will that go up to five metric ton or?\n[127s] CUSTOMER: Sorry?\n[128s] AGENT: Will will that be five metric ton or less than that again?\n[131s] CUSTOMER: Your voice is a bit, uh, not clear.\n[136s] AGENT: How about now?\n[136s] CUSTOMER: Not clear.\n[137s] AGENT: How about now?\n[138s] CUSTOMER: Still there is a back- back noise. Background noise is there.\n[141s] AGENT: Okay.\n[142s] AGENT: How about now, sir?\n[144s] CUSTOMER: Yeah, a little bit clear.\n[146s] AGENT: Yeah. So I I was asking if you're if you're looking for 3.5 mm, uh, will it go up to five metric ton or more?\n[150s] CUSTOMER: Yeah, yeah, it will go up to five metric ton.\n[152s] AGENT: Alright, alright. Alright. Then I'll do one thing, Mr. Sagar. May I just confirm if 9448260, sorry, 06423 is your WhatsApp number?\n[159s] CUSTOMER: Yes.\n[160s] AGENT: Yeah, so I'll share you my details over WhatsApp and meanwhile I'll also check for 3.5 mm. Uh, if the availability is there, uh, then let's go ahead with that. Else,\n[206s] CUSTOMER: Just let me know about 3 mm as well, huh?\n[208s] AGENT: 3.1, 3 mm and 3.5 mm, right?\n[210s] CUSTOMER: Yeah.\n[210s] AGENT: Got it, got it. I'll do that. Perfect.\n[212s] AGENT: Thank you so much, Sagar. I'll get back to you.\n[214s] CUSTOMER: Thank you.\n[214s] AGENT: Yeah.\n[215s] CUSTOMER: Bye.\n[216s] AGENT: Yeah.",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 52,
  "connected": 1,
  "audio_notes": "noisy: The customer repeatedly complains about the agent's audio quality and background noise, making some parts of the agent's speech slightly muffled.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "52 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You skipped the hook and discovery steps, moving straight to qualification, which meant you missed the chance to pitch any USPs or understand the customer's business.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "spec_not_available",
  "supply_details": "Customer requires 3.5mm HR, which they state is not usually available from JSW. Agent is checking availability.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer confirmed a weekly requirement for HR sheets but noted their current volume (2-3 tons) is below JSW's MOQ due to a working capital issue. They have a future requirement for 5+ tons of 3mm and 3.5mm HR, but believe 3.5mm is hard to source. The agent captured the specs and committed to checking availability and getting back to the customer.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"A good time to talk Mr. Sagar?\", \"comment\": \"The agent successfully greeted, identified, used the customer's name, and asked for permission.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not deliver a supply or price hook, instead jumping directly to asking about a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Yeah, so what is your quantity that you are looking for?\", \"comment\": \"Only one discovery question (quantity) was asked. The rest of the discovery stage was skipped.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as the agent did not complete the discovery step to identify customer needs.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yeah. So I I was asking if you're if you're looking for 3.5 mm, uh, will it go up to five metric ton or more?\", \"comment\": \"The agent confirmed a requirement and captured key specifications like thickness, width, and potential quantity.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I'll share you my details over WhatsApp and meanwhile I'll also check for 3.5 mm.\", \"comment\": \"The agent established a clear next step of checking stock and getting back to the customer.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the hook and discovery steps, moving straight to qualification, which meant you missed the chance to pitch any USPs or understand the customer's business.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer requires 3.5mm HR, which they state is not usually available from JSW. Agent is checking availability.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer confirmed a weekly requirement for HR sheets but noted their current volume (2-3 tons) is below JSW's MOQ due to a working capital issue. They have a future requirement for 5+ tons of 3mm and 3.5mm HR, but believe 3.5mm is hard to source. The agent captured the specs and committed to checking availability and getting back to the customer.\"}",
  "error": null,
  "latency_ms": 45971,
  "input_tokens": 3749,
  "output_tokens": 811,
  "created_at": "2026-09-25 11:32:43",
  "sentiment": "positive",
  "sentiment_score": 0.372,
  "sentiment_confidence": "high",
  "pos": 8,
  "neg": 6,
  "lex_hits": 20,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.732,
  "agent_talk_sec": 146.0,
  "customer_talk_sec": 53.5,
  "dead_air_sec": 36.5,
  "longest_monologue_sec": 46.3,
  "agent_wpm": 116.3,
  "interruptions": 0,
  "agent_turns": 28,
  "customer_turns": 24,
  "discovery_qs": 16,
  "words_agent": 283,
  "words_customer": 189,
  "monologue_heavy": 1,
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    {
      "ucid": "21112178850564711",
      "idx": 0,
      "speaker": "agent",
      "start_s": 1.57,
      "end_s": 4.2,
      "text_en": "Hello, I am calling from the JSW One platform.",
      "text_native": "નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું."
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    {
      "ucid": "21112178850564711",
      "idx": 1,
      "speaker": "customer",
      "start_s": 4.84,
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      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178850564711",
      "idx": 2,
      "speaker": "agent",
      "start_s": 6.0,
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      "text_en": "Hello, good afternoon Mr. Sagar.",
      "text_native": "Hello, good afternoon Mr. Sagar."
    },
    {
      "ucid": "21112178850564711",
      "idx": 3,
      "speaker": "customer",
      "start_s": 7.84,
      "end_s": 8.84,
      "text_en": "Yes, good afternoon.",
      "text_native": "Yes, good afternoon."
    },
    {
      "ucid": "21112178850564711",
      "idx": 4,
      "speaker": "agent",
      "start_s": 9.3,
      "end_s": 13.24,
      "text_en": "Yeah, this is Jivan calling from JSW One platform. A good time to talk Mr. Sagar?",
      "text_native": "Yeah, this is Jivan calling from JSW One platform. A good time to talk Mr. Sagar?"
    },
    {
      "ucid": "21112178850564711",
      "idx": 5,
      "speaker": "customer",
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      "text_en": "Your voice is not clear, it's a bit disturbed.",
      "text_native": "Your voice is not clear, it's a bit disturbed."
    },
    {
      "ucid": "21112178850564711",
      "idx": 6,
      "speaker": "agent",
      "start_s": 17.34,
      "end_s": 18.94,
      "text_en": "Okay, is it better now?",
      "text_native": "Okay, is it better now?"
    },
    {
      "ucid": "21112178850564711",
      "idx": 7,
      "speaker": "customer",
      "start_s": 19.24,
      "end_s": 19.6,
      "text_en": "No.",
      "text_native": "No."
    },
    {
      "ucid": "21112178850564711",
      "idx": 8,
      "speaker": "agent",
      "start_s": 20.1,
      "end_s": 20.7,
      "text_en": "Oh, alright.",
      "text_native": "Oh, alright."
    },
    {
      "ucid": "21112178850564711",
      "idx": 9,
      "speaker": "agent",
      "start_s": 21.24,
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      "text_en": "Uh, how about now?",
      "text_native": "Uh, how about now?"
    },
    {
      "ucid": "21112178850564711",
      "idx": 10,
      "speaker": "customer",
      "start_s": 22.5,
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      "text_en": "Yes, now it's better.",
      "text_native": "Yes, now it's better."
    },
    {
      "ucid": "21112178850564711",
      "idx": 11,
      "speaker": "agent",
      "start_s": 24.3,
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      "text_en": "Yeah, yeah. So Sagar, I'm I'm from JSW, uh, Steels, JSW One platform, Mumbai office.",
      "text_native": "Yeah, yeah. So Sagar, I'm I'm from JSW, uh, Steels, JSW One platform, Mumbai office."
    },
    {
      "ucid": "21112178850564711",
      "idx": 12,
      "speaker": "customer",
      "start_s": 29.04,
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      "text_en": "Yeah.",
      "text_native": "Yeah."
    },
    {
      "ucid": "21112178850564711",
      "idx": 13,
      "speaker": "agent",
      "start_s": 29.5,
      "end_s": 34.84,
      "text_en": "Yeah, so I just wanted to, you know, uh, ask you regarding your inquiry, uh, for HR sheets. Are you currently looking for HR sheets?",
      "text_native": "Yeah, so I just wanted to, you know, uh, ask you regarding your inquiry, uh, for HR sheets. Are you currently looking for HR sheets?"
    },
    {
      "ucid": "21112178850564711",
      "idx": 14,
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      "text_en": "Yes, we are to look, we have a requirement every week, but it is not up to the quantity that your minimum quantity is there.",
      "text_native": "Yes, we are to look, we have a requirement every week, but it is not up to the quantity that your minimum quantity is there."
    },
    {
      "ucid": "21112178850564711",
      "idx": 15,
      "speaker": "agent",
      "start_s": 41.2,
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      "text_en": "Yeah, so what is your quantity that you are looking for?",
      "text_native": "Yeah, so what is your quantity that you are looking for?"
    },
    {
      "ucid": "21112178850564711",
      "idx": 16,
      "speaker": "customer",
      "start_s": 43.84,
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      "text_en": "Uh, we look at around two tons, two and a half tons, three tons.",
      "text_native": "Uh, we look at around two tons, two and a half tons, three tons."
    },
    {
      "ucid": "21112178850564711",
      "idx": 17,
      "speaker": "agent",
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      "text_en": "So then how about you sum up the requirement of two weeks together?",
      "text_native": "So then how about you sum up the requirement of two weeks together?"
    },
    {
      "ucid": "21112178850564711",
      "idx": 18,
      "speaker": "customer",
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      "text_en": "The thing is my, I would like to do that because it helps me as well, but my uh, working capital loan has been hold on. So I'm not trying to do that.",
      "text_native": "The thing is my, I would like to do that because it helps me as well, but my uh, working capital loan has been hold on. So I'm not trying to do that."
    },
    {
      "ucid": "21112178850564711",
      "idx": 19,
      "speaker": "agent",
      "start_s": 59.84,
      "end_s": 100.84,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178850564711",
      "idx": 20,
      "speaker": "customer",
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      "text_en": "But in future we will. Uh, we also need 3 mm. We are setting up a new thing, new product launch.",
      "text_native": "But in future we will. Uh, we also need 3 mm. We are setting up a new thing, new product launch."
    },
    {
      "ucid": "21112178850564711",
      "idx": 21,
      "speaker": "agent",
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      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178850564711",
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      "speaker": "customer",
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      "text_en": "And then that will be substantial.",
      "text_native": "And then that will be substantial."
    },
    {
      "ucid": "21112178850564711",
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      "speaker": "customer",
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      "text_en": "But uh, we require 3.5 mm which is not available most of the time with JSW.",
      "text_native": "But uh, we require 3.5 mm which is not available most of the time with JSW."
    },
    {
      "ucid": "21112178850564711",
      "idx": 24,
      "speaker": "agent",
      "start_s": 114.3,
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      "text_en": "Okay, I can check that. I can check that. Uh, 3.5 mm, 12- 1250, right? Width?",
      "text_native": "Okay, I can check that. I can check that. Uh, 3.5 mm, 12- 1250, right? Width?"
    },
    {
      "ucid": "21112178850564711",
      "idx": 25,
      "speaker": "customer",
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      "text_en": "Uh, 1500.",
      "text_native": "Uh, 1500."
    },
    {
      "ucid": "21112178850564711",
      "idx": 26,
      "speaker": "agent",
      "start_s": 120.3,
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      "text_en": "Okay, 1500. Okay, 3.5 mm. I I I can check that, not a problem.",
      "text_native": "Okay, 1500. Okay, 3.5 mm. I I I can check that, not a problem."
    },
    {
      "ucid": "21112178850564711",
      "idx": 27,
      "speaker": "agent",
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      "text_en": "But at least, will that go up to five metric ton or?",
      "text_native": "But at least, will that go up to five metric ton or?"
    },
    {
      "ucid": "21112178850564711",
      "idx": 28,
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      "text_en": "Sorry?",
      "text_native": "Sorry?"
    },
    {
      "ucid": "21112178850564711",
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      "speaker": "agent",
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      "text_en": "Will will that be five metric ton or less than that again?",
      "text_native": "Will will that be five metric ton or less than that again?"
    },
    {
      "ucid": "21112178850564711",
      "idx": 30,
      "speaker": "customer",
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      "text_en": "Your voice is a bit, uh, not clear.",
      "text_native": "Your voice is a bit, uh, not clear."
    },
    {
      "ucid": "21112178850564711",
      "idx": 31,
      "speaker": "agent",
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      "text_en": "How about now?",
      "text_native": "How about now?"
    },
    {
      "ucid": "21112178850564711",
      "idx": 32,
      "speaker": "customer",
      "start_s": 136.2,
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      "text_en": "Not clear.",
      "text_native": "Not clear."
    },
    {
      "ucid": "21112178850564711",
      "idx": 33,
      "speaker": "agent",
      "start_s": 136.8,
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      "text_en": "How about now?",
      "text_native": "How about now?"
    },
    {
      "ucid": "21112178850564711",
      "idx": 34,
      "speaker": "customer",
      "start_s": 137.7,
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      "text_en": "Still there is a back- back noise. Background noise is there.",
      "text_native": "Still there is a back- back noise. Background noise is there."
    },
    {
      "ucid": "21112178850564711",
      "idx": 35,
      "speaker": "agent",
      "start_s": 141.2,
      "end_s": 141.8,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178850564711",
      "idx": 36,
      "speaker": "agent",
      "start_s": 142.4,
      "end_s": 143.6,
      "text_en": "How about now, sir?",
      "text_native": "How about now, sir?"
    },
    {
      "ucid": "21112178850564711",
      "idx": 37,
      "speaker": "customer",
      "start_s": 143.9,
      "end_s": 145.2,
      "text_en": "Yeah, a little bit clear.",
      "text_native": "Yeah, a little bit clear."
    },
    {
      "ucid": "21112178850564711",
      "idx": 38,
      "speaker": "agent",
      "start_s": 145.6,
      "end_s": 150.0,
      "text_en": "Yeah. So I I was asking if you're if you're looking for 3.5 mm, uh, will it go up to five metric ton or more?",
      "text_native": "Yeah. So I I was asking if you're if you're looking for 3.5 mm, uh, will it go up to five metric ton or more?"
    },
    {
      "ucid": "21112178850564711",
      "idx": 39,
      "speaker": "customer",
      "start_s": 150.3,
      "end_s": 152.0,
      "text_en": "Yeah, yeah, it will go up to five metric ton.",
      "text_native": "Yeah, yeah, it will go up to five metric ton."
    },
    {
      "ucid": "21112178850564711",
      "idx": 40,
      "speaker": "agent",
      "start_s": 152.0,
      "end_s": 158.5,
      "text_en": "Alright, alright. Alright. Then I'll do one thing, Mr. Sagar. May I just confirm if 9448260, sorry, 06423 is your WhatsApp number?",
      "text_native": "Alright, alright. Alright. Then I'll do one thing, Mr. Sagar. May I just confirm if 9448260, sorry, 06423 is your WhatsApp number?"
    },
    {
      "ucid": "21112178850564711",
      "idx": 41,
      "speaker": "customer",
      "start_s": 158.8,
      "end_s": 159.3,
      "text_en": "Yes.",
      "text_native": "Yes."
    },
    {
      "ucid": "21112178850564711",
      "idx": 42,
      "speaker": "agent",
      "start_s": 159.7,
      "end_s": 206.0,
      "text_en": "Yeah, so I'll share you my details over WhatsApp and meanwhile I'll also check for 3.5 mm. Uh, if the availability is there, uh, then let's go ahead with that. Else,",
      "text_native": "Yeah, so I'll share you my details over WhatsApp and meanwhile I'll also check for 3.5 mm. Uh, if the availability is there, uh, then let's go ahead with that. Else,"
    },
    {
      "ucid": "21112178850564711",
      "idx": 43,
      "speaker": "customer",
      "start_s": 206.0,
      "end_s": 207.8,
      "text_en": "Just let me know about 3 mm as well, huh?",
      "text_native": "Just let me know about 3 mm as well, huh?"
    },
    {
      "ucid": "21112178850564711",
      "idx": 44,
      "speaker": "agent",
      "start_s": 208.2,
      "end_s": 209.5,
      "text_en": "3.1, 3 mm and 3.5 mm, right?",
      "text_native": "3.1, 3 mm and 3.5 mm, right?"
    },
    {
      "ucid": "21112178850564711",
      "idx": 45,
      "speaker": "customer",
      "start_s": 209.5,
      "end_s": 210.0,
      "text_en": "Yeah.",
      "text_native": "Yeah."
    },
    {
      "ucid": "21112178850564711",
      "idx": 46,
      "speaker": "agent",
      "start_s": 210.3,
      "end_s": 211.8,
      "text_en": "Got it, got it. I'll do that. Perfect.",
      "text_native": "Got it, got it. I'll do that. Perfect."
    },
    {
      "ucid": "21112178850564711",
      "idx": 47,
      "speaker": "agent",
      "start_s": 212.1,
      "end_s": 213.8,
      "text_en": "Thank you so much, Sagar. I'll get back to you.",
      "text_native": "Thank you so much, Sagar. I'll get back to you."
    },
    {
      "ucid": "21112178850564711",
      "idx": 48,
      "speaker": "customer",
      "start_s": 214.0,
      "end_s": 214.5,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    },
    {
      "ucid": "21112178850564711",
      "idx": 49,
      "speaker": "agent",
      "start_s": 214.5,
      "end_s": 215.0,
      "text_en": "Yeah.",
      "text_native": "Yeah."
    },
    {
      "ucid": "21112178850564711",
      "idx": 50,
      "speaker": "customer",
      "start_s": 215.0,
      "end_s": 215.3,
      "text_en": "Bye.",
      "text_native": "Bye."
    },
    {
      "ucid": "21112178850564711",
      "idx": 51,
      "speaker": "agent",
      "start_s": 215.7,
      "end_s": 216.1,
      "text_en": "Yeah.",
      "text_native": "Yeah."
    }
  ],
  "steps": [
    {
      "ucid": "21112178850564711",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "A good time to talk Mr. Sagar?",
      "comment": "The agent successfully greeted, identified, used the customer's name, and asked for permission."
    },
    {
      "ucid": "21112178850564711",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not deliver a supply or price hook, instead jumping directly to asking about a requirement."
    },
    {
      "ucid": "21112178850564711",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Yeah, so what is your quantity that you are looking for?",
      "comment": "Only one discovery question (quantity) was asked. The rest of the discovery stage was skipped."
    },
    {
      "ucid": "21112178850564711",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as the agent did not complete the discovery step to identify customer needs."
    },
    {
      "ucid": "21112178850564711",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Yeah. So I I was asking if you're if you're looking for 3.5 mm, uh, will it go up to five metric ton or more?",
      "comment": "The agent confirmed a requirement and captured key specifications like thickness, width, and potential quantity."
    },
    {
      "ucid": "21112178850564711",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I'll share you my details over WhatsApp and meanwhile I'll also check for 3.5 mm.",
      "comment": "The agent established a clear next step of checking stock and getting back to the customer."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}