21112178850524771 · Call

Call 21112178850524771 2026-09-04 · Rohit Mishra · 8:13

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	General Enquiry	full conversation 54 turns, clean transcript (0% inaudible)	English	54	new_registration (campaign_name:medium)

Audio: clear: There is some minor background noise, but it does not affect the transcription's reliability.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

3.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.11

confidence high · +15/−22 from 51 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts First opportunity identified The customer explicitly mentioned an upcoming requirement, but the agent did not ask for the material specifications or schedule a specific callback date to capture it.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call ended without a quote, a specific callback date, or a scheduled walkthrough; it was a generic 'get in touch when you're ready'.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

−1.5 pts Full discovery (8 Qs) Agent covered business type, application, monthly tonnage, current JSW buying, and reasons for not buying direct, but missed brands, payment terms, and JSW % of total.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

did well

Warm welcome opener

Uh yes Mr. Suresh, Rohit here from JSW One platform.

Summary

The customer is a large-scale roofing manufacturer (Kalzip) who currently buys JSW material via traders but is open to direct procurement for large projects (up to 1000 MT). The agent performed some discovery and learned of a potential future need, but failed to explain the platform's value or secure a specific next step. The call ended with a generic agreement to connect in the future.

Coaching

This was a high-potential lead who told you 'I have a requirement coming up'; you must convert that into a concrete opportunity by asking for the material specifications and scheduling a firm callback date.

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	Uh yes Mr. Suresh, Rohit here from JSW One platform. The agent provided a standard, non-aggressive opening.
NR2 Verify basic profile (4 Qs)	1	partial	3	0.5	You are based in Gurgaon, right? Agent confirmed name/company and procurement city, and the customer's role was clear from context, but he did not ask for or verify the best contact details.
NR3 Full discovery (8 Qs)	3	partial	5	1.5	Like what's an what's an average consumption monthly basis? Agent covered business type, application, monthly tonnage, current JSW buying, and reasons for not buying direct, but missed brands, payment terms, and JSW % of total.
NR4 Platform education	1	fail	–	0.0	The agent mentioned the 'platform' by name but never explained its benefits like transparent pricing, test certificates, or stock availability.
NR5 First opportunity identified	2	fail	–	0.0	I have a requirement coming up. The customer explicitly mentioned an upcoming requirement, but the agent did not ask for the material specifications or schedule a specific callback date to capture it.
NR6 Closure - one of three outcomes	2	fail	–	0.0	Yeah, sure, sure, sure. Okay, okay Mr. Suresh. The call ended without a quote, a specific callback date, or a scheduled walkthrough; it was a generic 'get in touch when you're ready'.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
just_registered_to_check	handled	that is the reason why we enquired for that for Bangalore airport this was, you know.	Oh, okay, okay, okay. Not an issue. Uh Mr. Suresh, I have shared my visiting card over your WhatsApp, right?

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.385	84.0s	134.3s	274.7s	17.6s	353.6	0	28	26	13

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

5.4s

Hello?

agent

6.2s

Hello?

customer

6.8s

Yes?

agent

7.6s

Uh yes Mr. Suresh, Rohit here from JSW One platform.

customer

10.2s

Uh Rohit from?

agent

11.2s

JSW One platforms, from Mumbai.

customer

13.1s

Ah yes, Rohit.

agent

14.0s

Uh actually we found your company Kalzip India Private Limited being registered over my system and uh I guess you have words with one of my colleagues, Abhinav Gautam.

agent

19.4s

So, uh sir, you are into like what sort of business? Like is it into manu-

customer

22.0s

We are, yeah, we are a manufacturing of roofing, uh, you know, roofing sheets.

agent

25.2s

Or roofing sheets, uh like you do profiling and uh consolidated sheets, right? Okay, okay.

customer

28.6s

Correct. Roll forming of roll forming of these sheets.

agent

30.5s

Right, right. Yes. Yeah. Currently where are you procuring your material from?

Right, right. हाँ. Yeah. Currently where are you procuring your material from?

customer

33.9s

Uh we try to as much as possible buy from JSW.

agent

36.5s

Okay, okay. You're buying from JSW, I don't even know. Like I can't see over my system that

customer

39.5s

You can't because probably we're picking it up from one of your, you know, uh you know, I think you have a couple of stockists, no? Or

agent

43.5s

Okay, okay. From the traders or distributors, right?

अच्छा, okay. From the traders or distributors, right?

customer

45.5s

Traders and distributors, directly we are taking from them. So

agent

47.5s

Is it like uh small quantities?

customer

49.1s

No, big quantities too. Sometimes it runs into several hundred tons.

agent

52.2s

Okay.

agent

52.9s

Like what's an what's an average consumption monthly basis?

customer

54.8s

No, it's for us, no, actually that there is an issue because our main main roofing, you know, we have different layered roofing system where we have the bottom sheet as well as the top sheet. So the top sheet is generally aluminium. So then the bottom sheet is liner, okay? Now what happens is we, since we are the manufacturer, we have got specialist agencies who actually install the roofs. Okay? Um so what they do is sometimes we have we have both two business models. One is where we allow the installers to procure the bottom sheets and then you know put the whole system. And we have another business model is where we we supply the whole system. So our our quantity gets divided into maybe uh you know, it gets divided into four or by five times. Because we have four or five installers around the country. Like you have, you know, Intertouch and all that, no?

agent

84.0s

I don't know.

customer

84.8s

Right, right, right.

agent

85.5s

Right, yeah, I've heard.

customer

86.3s

Yeah, yeah, Intertouch, Vijaynath, and these are all our installers. So they buy directly from you. And otherwise when we are doing it directly, you know, we buy we buy directly. And um usually so far we've not had the opportunity to to directly deal with JSW. But going forward there may be, you know, there may be because probably, you know, we don't have much of contact and we pick up very quickly and things like that, you know. But there is there are some large quantities that we are looking at, you know, certain projects we are looking at. Um from, you know, we are like for example, um a thousand tons and things like that, you know. And those are for like Changi airport and projects like that, no? We we also export to Singapore and things like that, you know. We do we are mostly building all the airports that you go to are generally the roofing is done by us.

agent

114.5s

You are based in Gurgaon, right?

customer

116.2s

Yeah, we are based in Gurgaon, yes.

agent

117.3s

Ah, in fact this Noida airport we got the tender for for the raw material. So most of the material that you see at Noida airport is supplied with the JSW itself.

customer

122.5s

Yeah, yeah. You got it through Tata or through the roofing contractor?

agent

125.1s

Sorry?

customer

125.8s

Did you get it through Tata, Tata Projects or or directly from the this one?

agent

128.5s

No, no, no, no. It was a direct it was direct through the PMO.

customer

130.5s

Yeah, got it. Okay, okay, fine, okay. Yeah, yeah. So so basically I think this is the this is I mean we we don't buy steel sections, okay? You are you know the steel all the steel columns and this one, you know, generally it goes to a fabricator. And then we are only into the roofing where we take, you know, galvalume, galvanized and galvalume roofs. Uh 0.5, 0.5, 0.7, 0. you know, 0.55, these are the sizes that we use.

Yeah, got it. Achcha, okay, fine, okay. Yeah, yeah. So so basically I think this is the this is I mean we we don't buy steel sections, okay? You are you know the steel all the steel columns and this one, you know, generally it goes to a fabricator. And then we are only into the roofing where we take, you know, galvalume, galvanized and galvalume roofs. Uh 0.5, 0.5, 0.7, 0. you know, 0.55, these are the sizes that we use.

agent

144.8s

Sir, do you also keep stock of BGL, bare galvalume?

customer

146.8s

Yeah, sometimes we keep, yes.

agent

148.2s

Uh see, right now, I mean a very present and instant requirement I've got which I'm which I'm not able to solve because the reason they they need it's uh in Assam. They need there's a solar project going in Assam. So I'm not able to solve that because of this reason constraint. So uh the width has to be 183 mm. There has to be slitted required.

customer

158.0s

What is that?

agent

158.8s

So is like uh the width of the coil of the BGL is uh has to be 1500. So that when we slit it uh of slitting size 183 mm, the wastage is component very low.

agent

165.0s

So are you like having any such stock?

customer

166.8s

Of 1500 width?

agent

168.2s

Yes.

customer

169.2s

No. No.

customer

170.2s

The enquiry, you see what happens is with the enquiry I sent you, I think uh when I came to JSW One and then I enquired, I was looking for 1500 coils. Okay? It's uh it's 0.7 1500 coils I was looking for because this see earlier this never used to be a standard item. It you I think probably the maximum width was 1250 or 1220 or whatever it is. Right, right, right. Uh but I understand now you are you are manufacturing also 1500. So what we were planning, yeah, we we are we are planning to procure a machine where we need to make deck sheets. So deck decking is thickness 0.7 up to 1.2 mm is the general thickness. So for that, you know, that is the reason why we enquired for that for Bangalore airport this was, you know. So that's about uh so that's the reason why so we are buying that machine so for that we need we require substantial amount of material. So you can say about almost about a thousand tons we're talking about of of coils we require.

customer

198.5s

We don't keep stock of these items. We don't stock of these items.

agent

200.6s

Oh, okay, okay, okay. Not an issue. Uh Mr. Suresh, I have shared my visiting card over your WhatsApp, right? And right, just to support your our MOQ right now for the MSMEs is somewhere around close to 20 to 35 tons. I need one vehicle of order. Right? It's not about 100 tons or 200 tons. Yeah, we can go with to just start for to just start off, uh like just to onboard you over our platform or you can say to make a good start, we can go with 25 tons of uh material right now. 25 to 32 tons vehicle. One vehicle.

Oh, okay, okay, okay. Not an issue. Uh Mr. Suresh, I have shared my visiting card over your WhatsApp, right? And right, just to support your our MOQ right now for the MSMEs is somewhere around close to 20 to 35 tons. I need one vehicle of order. Right? It's not about 100 tons or 200 tons. Yeah, we can go with to just start for to just start off, uh like just to onboard you over our platform or you can say श्री गणेश करने के लिए, we can go with 25 tons of uh material right now. 25 to 32 tons vehicle. One vehicle.

agent

217.3s

So if in case if you have any such enquiries...

customer

218.5s

I have a requirement coming up. I'll have a requirement coming up. Um and I will I will this is your number?

agent

221.8s

Uh not actually. This is company's DID number. You won't be able to call me back over this number. I have shared my uh I have shared you my visiting card through my personal number itself. You check it once. Uh yeah, I have shared my email ID as well.

customer

228.5s

Okay, fine. I will I will take a look at it. I'll just yeah.

agent

230.5s

Yeah, sure, sure, sure. Okay, okay Mr. Suresh. Great nice speaking to you. Yeah.

customer

233.0s

Same here, same here. Thank you. Bye bye.

agent

234.8s

Thank you.