{ "ucid": "21112178850524771", "call_date": "2026-09-04", "start_time": "2026-09-04 12:30:47", "end_time": "2026-09-04 12:39:00", "duration_sec": 493, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "General Enquiry", "agent": "Rohit Mishra", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAefd2a22184924d5d640db9ac941d633b.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 883, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178850524771__DIAefd2a22184924d5d640db9ac941d633b.mp3", "audio_bytes": 1413720, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 471.24, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[5s] CUSTOMER: Hello?\n[6s] AGENT: Hello?\n[7s] CUSTOMER: Yes?\n[8s] AGENT: Uh yes Mr. Suresh, Rohit here from JSW One platform.\n[10s] CUSTOMER: Uh Rohit from?\n[11s] AGENT: JSW One platforms, from Mumbai.\n[13s] CUSTOMER: Ah yes, Rohit.\n[14s] AGENT: Uh actually we found your company Kalzip India Private Limited being registered over my system and uh I guess you have words with one of my colleagues, Abhinav Gautam.\n[19s] AGENT: So, uh sir, you are into like what sort of business? Like is it into manu-\n[22s] CUSTOMER: We are, yeah, we are a manufacturing of roofing, uh, you know, roofing sheets.\n[25s] AGENT: Or roofing sheets, uh like you do profiling and uh consolidated sheets, right? Okay, okay.\n[29s] CUSTOMER: Correct. Roll forming of roll forming of these sheets.\n[30s] AGENT: Right, right. Yes. Yeah. Currently where are you procuring your material from? (Right, right. हाँ. Yeah. Currently where are you procuring your material from?)\n[34s] CUSTOMER: Uh we try to as much as possible buy from JSW.\n[36s] AGENT: Okay, okay. You're buying from JSW, I don't even know. Like I can't see over my system that\n[40s] CUSTOMER: You can't because probably we're picking it up from one of your, you know, uh you know, I think you have a couple of stockists, no? Or\n[44s] AGENT: Okay, okay. From the traders or distributors, right? (अच्छा, okay. From the traders or distributors, right?)\n[46s] CUSTOMER: Traders and distributors, directly we are taking from them. So\n[48s] AGENT: Is it like uh small quantities?\n[49s] CUSTOMER: No, big quantities too. Sometimes it runs into several hundred tons.\n[52s] AGENT: Okay.\n[53s] AGENT: Like what's an what's an average consumption monthly basis?\n[55s] CUSTOMER: No, it's for us, no, actually that there is an issue because our main main roofing, you know, we have different layered roofing system where we have the bottom sheet as well as the top sheet. So the top sheet is generally aluminium. So then the bottom sheet is liner, okay? Now what happens is we, since we are the manufacturer, we have got specialist agencies who actually install the roofs. Okay? Um so what they do is sometimes we have we have both two business models. One is where we allow the installers to procure the bottom sheets and then you know put the whole system. And we have another business model is where we we supply the whole system. So our our quantity gets divided into maybe uh you know, it gets divided into four or by five times. Because we have four or five installers around the country. Like you have, you know, Intertouch and all that, no?\n[84s] AGENT: I don't know.\n[85s] CUSTOMER: Right, right, right.\n[86s] AGENT: Right, yeah, I've heard.\n[86s] CUSTOMER: Yeah, yeah, Intertouch, Vijaynath, and these are all our installers. So they buy directly from you. And otherwise when we are doing it directly, you know, we buy we buy directly. And um usually so far we've not had the opportunity to to directly deal with JSW. But going forward there may be, you know, there may be because probably, you know, we don't have much of contact and we pick up very quickly and things like that, you know. But there is there are some large quantities that we are looking at, you know, certain projects we are looking at. Um from, you know, we are like for example, um a thousand tons and things like that, you know. And those are for like Changi airport and projects like that, no? We we also export to Singapore and things like that, you know. We do we are mostly building all the airports that you go to are generally the roofing is done by us.\n[114s] AGENT: You are based in Gurgaon, right?\n[116s] CUSTOMER: Yeah, we are based in Gurgaon, yes.\n[117s] AGENT: Ah, in fact this Noida airport we got the tender for for the raw material. So most of the material that you see at Noida airport is supplied with the JSW itself.\n[122s] CUSTOMER: Yeah, yeah. You got it through Tata or through the roofing contractor?\n[125s] AGENT: Sorry?\n[126s] CUSTOMER: Did you get it through Tata, Tata Projects or or directly from the this one?\n[128s] AGENT: No, no, no, no. It was a direct it was direct through the PMO.\n[130s] CUSTOMER: Yeah, got it. Okay, okay, fine, okay. Yeah, yeah. So so basically I think this is the this is I mean we we don't buy steel sections, okay? You are you know the steel all the steel columns and this one, you know, generally it goes to a fabricator. And then we are only into the roofing where we take, you know, galvalume, galvanized and galvalume roofs. Uh 0.5, 0.5, 0.7, 0. you know, 0.55, these are the sizes that we use. (Yeah, got it. Achcha, okay, fine, okay. Yeah, yeah. So so basically I think this is the this is I mean we we don't buy steel sections, okay? You are you know the steel all the steel columns and this one, you know, generally it goes to a fabricator. And then we are only into the roofing where we take, you know, galvalume, galvanized and galvalume roofs. Uh 0.5, 0.5, 0.7, 0. you know, 0.55, these are the sizes that we use.)\n[145s] AGENT: Sir, do you also keep stock of BGL, bare galvalume?\n[147s] CUSTOMER: Yeah, sometimes we keep, yes.\n[148s] AGENT: Uh see, right now, I mean a very present and instant requirement I've got which I'm which I'm not able to solve because the reason they they need it's uh in Assam. They need there's a solar project going in Assam. So I'm not able to solve that because of this reason constraint. So uh the width has to be 183 mm. There has to be slitted required.\n[158s] CUSTOMER: What is that?\n[159s] AGENT: So is like uh the width of the coil of the BGL is uh has to be 1500. So that when we slit it uh of slitting size 183 mm, the wastage is component very low.\n[165s] AGENT: So are you like having any such stock?\n[167s] CUSTOMER: Of 1500 width?\n[168s] AGENT: Yes.\n[169s] CUSTOMER: No. No.\n[170s] CUSTOMER: The enquiry, you see what happens is with the enquiry I sent you, I think uh when I came to JSW One and then I enquired, I was looking for 1500 coils. Okay? It's uh it's 0.7 1500 coils I was looking for because this see earlier this never used to be a standard item. It you I think probably the maximum width was 1250 or 1220 or whatever it is. Right, right, right. Uh but I understand now you are you are manufacturing also 1500. So what we were planning, yeah, we we are we are planning to procure a machine where we need to make deck sheets. So deck decking is thickness 0.7 up to 1.2 mm is the general thickness. So for that, you know, that is the reason why we enquired for that for Bangalore airport this was, you know. So that's about uh so that's the reason why so we are buying that machine so for that we need we require substantial amount of material. So you can say about almost about a thousand tons we're talking about of of coils we require.\n[198s] CUSTOMER: We don't keep stock of these items. We don't stock of these items.\n[201s] AGENT: Oh, okay, okay, okay. Not an issue. Uh Mr. Suresh, I have shared my visiting card over your WhatsApp, right? And right, just to support your our MOQ right now for the MSMEs is somewhere around close to 20 to 35 tons. I need one vehicle of order. Right? It's not about 100 tons or 200 tons. Yeah, we can go with to just start for to just start off, uh like just to onboard you over our platform or you can say to make a good start, we can go with 25 tons of uh material right now. 25 to 32 tons vehicle. One vehicle. (Oh, okay, okay, okay. Not an issue. Uh Mr. Suresh, I have shared my visiting card over your WhatsApp, right? And right, just to support your our MOQ right now for the MSMEs is somewhere around close to 20 to 35 tons. I need one vehicle of order. Right? It's not about 100 tons or 200 tons. Yeah, we can go with to just start for to just start off, uh like just to onboard you over our platform or you can say श्री गणेश करने के लिए, we can go with 25 tons of uh material right now. 25 to 32 tons vehicle. One vehicle.)\n[217s] AGENT: So if in case if you have any such enquiries...\n[218s] CUSTOMER: I have a requirement coming up. I'll have a requirement coming up. Um and I will I will this is your number?\n[222s] AGENT: Uh not actually. This is company's DID number. You won't be able to call me back over this number. I have shared my uh I have shared you my visiting card through my personal number itself. You check it once. Uh yeah, I have shared my email ID as well.\n[228s] CUSTOMER: Okay, fine. I will I will take a look at it. I'll just yeah.\n[230s] AGENT: Yeah, sure, sure, sure. Okay, okay Mr. Suresh. Great nice speaking to you. Yeah.\n[233s] CUSTOMER: Same here, same here. Thank you. Bye bye.\n[235s] AGENT: Thank you.", "language": "English", "languages": "[\"English\", \"Hindi\"]", "turn_count": 54, "connected": 1, "audio_notes": "clear: There is some minor background noise, but it does not affect the transcription's reliability.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "54 turns, clean transcript (0% inaudible)", "band_language": "English", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 3.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "This was a high-potential lead who told you 'I have a requirement coming up'; you must convert that into a concrete opportunity by asking for the material specifications and scheduling a firm callback date.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer is a large-scale roofing manufacturer (Kalzip) who currently buys JSW material via traders but is open to direct procurement for large projects (up to 1000 MT). The agent performed some discovery and learned of a potential future need, but failed to explain the platform's value or secure a specific next step. The call ended with a generic agreement to connect in the future.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh yes Mr. Suresh, Rohit here from JSW One platform.\", \"comment\": \"The agent provided a standard, non-aggressive opening.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"You are based in Gurgaon, right?\", \"comment\": \"Agent confirmed name/company and procurement city, and the customer's role was clear from context, but he did not ask for or verify the best contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"partial\", \"questions_hit\": 5, \"evidence\": \"Like what's an what's an average consumption monthly basis?\", \"comment\": \"Agent covered business type, application, monthly tonnage, current JSW buying, and reasons for not buying direct, but missed brands, payment terms, and JSW % of total.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent mentioned the 'platform' by name but never explained its benefits like transparent pricing, test certificates, or stock availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I have a requirement coming up.\", \"comment\": \"The customer explicitly mentioned an upcoming requirement, but the agent did not ask for the material specifications or schedule a specific callback date to capture it.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yeah, sure, sure, sure. Okay, okay Mr. Suresh.\", \"comment\": \"The call ended without a quote, a specific callback date, or a scheduled walkthrough; it was a generic 'get in touch when you're ready'.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"This was a high-potential lead who told you 'I have a requirement coming up'; you must convert that into a concrete opportunity by asking for the material specifications and scheduling a firm callback date.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"just_registered_to_check\", \"state\": \"handled\", \"evidence\": \"that is the reason why we enquired for that for Bangalore airport this was, you know.\", \"response\": \"Oh, okay, okay, okay. Not an issue. Uh Mr. Suresh, I have shared my visiting card over your WhatsApp, right?\"}], \"call_summary\": \"The customer is a large-scale roofing manufacturer (Kalzip) who currently buys JSW material via traders but is open to direct procurement for large projects (up to 1000 MT). The agent performed some discovery and learned of a potential future need, but failed to explain the platform's value or secure a specific next step. The call ended with a generic agreement to connect in the future.\"}", "error": null, "latency_ms": 39462, "input_tokens": 5132, "output_tokens": 909, "created_at": "2026-09-25 11:32:45", "sentiment": "neutral", "sentiment_score": -0.106, "sentiment_confidence": "high", "pos": 15, "neg": 22, "lex_hits": 51, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.385, "agent_talk_sec": 84.0, "customer_talk_sec": 134.3, "dead_air_sec": 274.7, "longest_monologue_sec": 17.6, "agent_wpm": 353.6, "interruptions": 0, "agent_turns": 28, "customer_turns": 26, "discovery_qs": 13, "words_agent": 495, "words_customer": 800, "monologue_heavy": 0, "turns": [ { "ucid": "21112178850524771", "idx": 0, "speaker": "customer", "start_s": 5.38, "end_s": 5.82, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178850524771", "idx": 1, "speaker": "agent", "start_s": 6.2, "end_s": 6.56, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178850524771", "idx": 2, "speaker": "customer", "start_s": 6.8, "end_s": 7.08, "text_en": "Yes?", "text_native": "Yes?" }, { "ucid": "21112178850524771", "idx": 3, "speaker": "agent", "start_s": 7.58, "end_s": 9.8, "text_en": "Uh yes Mr. Suresh, Rohit here from JSW One platform.", "text_native": "Uh yes Mr. Suresh, Rohit here from JSW One platform." }, { "ucid": "21112178850524771", "idx": 4, "speaker": "customer", "start_s": 10.2, "end_s": 10.9, "text_en": "Uh Rohit from?", "text_native": "Uh Rohit from?" }, { "ucid": "21112178850524771", "idx": 5, "speaker": "agent", "start_s": 11.2, "end_s": 12.7, "text_en": "JSW One platforms, from Mumbai.", "text_native": "JSW One platforms, from Mumbai." }, { "ucid": "21112178850524771", "idx": 6, "speaker": "customer", "start_s": 13.1, "end_s": 13.7, "text_en": "Ah yes, Rohit.", "text_native": "Ah yes, Rohit." }, { "ucid": "21112178850524771", "idx": 7, "speaker": "agent", "start_s": 14.0, "end_s": 19.0, "text_en": "Uh actually we found your company Kalzip India Private Limited being registered over my system and uh I guess you have words with one of my colleagues, Abhinav Gautam.", "text_native": "Uh actually we found your company Kalzip India Private Limited being registered over my system and uh I guess you have words with one of my colleagues, Abhinav Gautam." }, { "ucid": "21112178850524771", "idx": 8, "speaker": "agent", "start_s": 19.4, "end_s": 22.0, "text_en": "So, uh sir, you are into like what sort of business? Like is it into manu-", "text_native": "So, uh sir, you are into like what sort of business? Like is it into manu-" }, { "ucid": "21112178850524771", "idx": 9, "speaker": "customer", "start_s": 22.0, "end_s": 24.8, "text_en": "We are, yeah, we are a manufacturing of roofing, uh, you know, roofing sheets.", "text_native": "We are, yeah, we are a manufacturing of roofing, uh, you know, roofing sheets." }, { "ucid": "21112178850524771", "idx": 10, "speaker": "agent", "start_s": 25.2, "end_s": 28.5, "text_en": "Or roofing sheets, uh like you do profiling and uh consolidated sheets, right? Okay, okay.", "text_native": "Or roofing sheets, uh like you do profiling and uh consolidated sheets, right? Okay, okay." }, { "ucid": "21112178850524771", "idx": 11, "speaker": "customer", "start_s": 28.6, "end_s": 30.5, "text_en": "Correct. Roll forming of roll forming of these sheets.", "text_native": "Correct. Roll forming of roll forming of these sheets." }, { "ucid": "21112178850524771", "idx": 12, "speaker": "agent", "start_s": 30.5, "end_s": 33.5, "text_en": "Right, right. Yes. Yeah. Currently where are you procuring your material from?", "text_native": "Right, right. हाँ. Yeah. Currently where are you procuring your material from?" }, { "ucid": "21112178850524771", "idx": 13, "speaker": "customer", "start_s": 33.9, "end_s": 36.0, "text_en": "Uh we try to as much as possible buy from JSW.", "text_native": "Uh we try to as much as possible buy from JSW." }, { "ucid": "21112178850524771", "idx": 14, "speaker": "agent", "start_s": 36.5, "end_s": 39.5, "text_en": "Okay, okay. You're buying from JSW, I don't even know. Like I can't see over my system that", "text_native": "Okay, okay. You're buying from JSW, I don't even know. Like I can't see over my system that" }, { "ucid": "21112178850524771", "idx": 15, "speaker": "customer", "start_s": 39.5, "end_s": 43.5, "text_en": "You can't because probably we're picking it up from one of your, you know, uh you know, I think you have a couple of stockists, no? Or", "text_native": "You can't because probably we're picking it up from one of your, you know, uh you know, I think you have a couple of stockists, no? Or" }, { "ucid": "21112178850524771", "idx": 16, "speaker": "agent", "start_s": 43.5, "end_s": 45.5, "text_en": "Okay, okay. From the traders or distributors, right?", "text_native": "अच्छा, okay. From the traders or distributors, right?" }, { "ucid": "21112178850524771", "idx": 17, "speaker": "customer", "start_s": 45.5, "end_s": 47.5, "text_en": "Traders and distributors, directly we are taking from them. So", "text_native": "Traders and distributors, directly we are taking from them. So" }, { "ucid": "21112178850524771", "idx": 18, "speaker": "agent", "start_s": 47.5, "end_s": 48.7, "text_en": "Is it like uh small quantities?", "text_native": "Is it like uh small quantities?" }, { "ucid": "21112178850524771", "idx": 19, "speaker": "customer", "start_s": 49.1, "end_s": 51.8, "text_en": "No, big quantities too. Sometimes it runs into several hundred tons.", "text_native": "No, big quantities too. Sometimes it runs into several hundred tons." }, { "ucid": "21112178850524771", "idx": 20, "speaker": "agent", "start_s": 52.2, "end_s": 52.5, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178850524771", "idx": 21, "speaker": "agent", "start_s": 52.9, "end_s": 54.8, "text_en": "Like what's an what's an average consumption monthly basis?", "text_native": "Like what's an what's an average consumption monthly basis?" }, { "ucid": "21112178850524771", "idx": 22, "speaker": "customer", "start_s": 54.8, "end_s": 84.0, "text_en": "No, it's for us, no, actually that there is an issue because our main main roofing, you know, we have different layered roofing system where we have the bottom sheet as well as the top sheet. So the top sheet is generally aluminium. So then the bottom sheet is liner, okay? Now what happens is we, since we are the manufacturer, we have got specialist agencies who actually install the roofs. Okay? Um so what they do is sometimes we have we have both two business models. One is where we allow the installers to procure the bottom sheets and then you know put the whole system. And we have another business model is where we we supply the whole system. So our our quantity gets divided into maybe uh you know, it gets divided into four or by five times. Because we have four or five installers around the country. Like you have, you know, Intertouch and all that, no?", "text_native": "No, it's for us, no, actually that there is an issue because our main main roofing, you know, we have different layered roofing system where we have the bottom sheet as well as the top sheet. So the top sheet is generally aluminium. So then the bottom sheet is liner, okay? Now what happens is we, since we are the manufacturer, we have got specialist agencies who actually install the roofs. Okay? Um so what they do is sometimes we have we have both two business models. One is where we allow the installers to procure the bottom sheets and then you know put the whole system. And we have another business model is where we we supply the whole system. So our our quantity gets divided into maybe uh you know, it gets divided into four or by five times. Because we have four or five installers around the country. Like you have, you know, Intertouch and all that, no?" }, { "ucid": "21112178850524771", "idx": 23, "speaker": "agent", "start_s": 84.0, "end_s": 84.8, "text_en": "I don't know.", "text_native": "I don't know." }, { "ucid": "21112178850524771", "idx": 24, "speaker": "customer", "start_s": 84.8, "end_s": 85.5, "text_en": "Right, right, right.", "text_native": "Right, right, right." }, { "ucid": "21112178850524771", "idx": 25, "speaker": "agent", "start_s": 85.5, "end_s": 86.3, "text_en": "Right, yeah, I've heard.", "text_native": "Right, yeah, I've heard." }, { "ucid": "21112178850524771", "idx": 26, "speaker": "customer", "start_s": 86.3, "end_s": 114.0, "text_en": "Yeah, yeah, Intertouch, Vijaynath, and these are all our installers. So they buy directly from you. And otherwise when we are doing it directly, you know, we buy we buy directly. And um usually so far we've not had the opportunity to to directly deal with JSW. But going forward there may be, you know, there may be because probably, you know, we don't have much of contact and we pick up very quickly and things like that, you know. But there is there are some large quantities that we are looking at, you know, certain projects we are looking at. Um from, you know, we are like for example, um a thousand tons and things like that, you know. And those are for like Changi airport and projects like that, no? We we also export to Singapore and things like that, you know. We do we are mostly building all the airports that you go to are generally the roofing is done by us.", "text_native": "Yeah, yeah, Intertouch, Vijaynath, and these are all our installers. So they buy directly from you. And otherwise when we are doing it directly, you know, we buy we buy directly. And um usually so far we've not had the opportunity to to directly deal with JSW. But going forward there may be, you know, there may be because probably, you know, we don't have much of contact and we pick up very quickly and things like that, you know. But there is there are some large quantities that we are looking at, you know, certain projects we are looking at. Um from, you know, we are like for example, um a thousand tons and things like that, you know. And those are for like Changi airport and projects like that, no? We we also export to Singapore and things like that, you know. We do we are mostly building all the airports that you go to are generally the roofing is done by us." }, { "ucid": "21112178850524771", "idx": 27, "speaker": "agent", "start_s": 114.5, "end_s": 115.8, "text_en": "You are based in Gurgaon, right?", "text_native": "You are based in Gurgaon, right?" }, { "ucid": "21112178850524771", "idx": 28, "speaker": "customer", "start_s": 116.2, "end_s": 117.3, "text_en": "Yeah, we are based in Gurgaon, yes.", "text_native": "Yeah, we are based in Gurgaon, yes." }, { "ucid": "21112178850524771", "idx": 29, "speaker": "agent", "start_s": 117.3, "end_s": 122.5, "text_en": "Ah, in fact this Noida airport we got the tender for for the raw material. So most of the material that you see at Noida airport is supplied with the JSW itself.", "text_native": "Ah, in fact this Noida airport we got the tender for for the raw material. So most of the material that you see at Noida airport is supplied with the JSW itself." }, { "ucid": "21112178850524771", "idx": 30, "speaker": "customer", "start_s": 122.5, "end_s": 124.8, "text_en": "Yeah, yeah. You got it through Tata or through the roofing contractor?", "text_native": "Yeah, yeah. You got it through Tata or through the roofing contractor?" }, { "ucid": "21112178850524771", "idx": 31, "speaker": "agent", "start_s": 125.1, "end_s": 125.5, "text_en": "Sorry?", "text_native": "Sorry?" }, { "ucid": "21112178850524771", "idx": 32, "speaker": "customer", "start_s": 125.8, "end_s": 128.5, "text_en": "Did you get it through Tata, Tata Projects or or directly from the this one?", "text_native": "Did you get it through Tata, Tata Projects or or directly from the this one?" }, { "ucid": "21112178850524771", "idx": 33, "speaker": "agent", "start_s": 128.5, "end_s": 130.5, "text_en": "No, no, no, no. It was a direct it was direct through the PMO.", "text_native": "No, no, no, no. It was a direct it was direct through the PMO." }, { "ucid": "21112178850524771", "idx": 34, "speaker": "customer", "start_s": 130.5, "end_s": 144.5, "text_en": "Yeah, got it. Okay, okay, fine, okay. Yeah, yeah. So so basically I think this is the this is I mean we we don't buy steel sections, okay? You are you know the steel all the steel columns and this one, you know, generally it goes to a fabricator. And then we are only into the roofing where we take, you know, galvalume, galvanized and galvalume roofs. Uh 0.5, 0.5, 0.7, 0. you know, 0.55, these are the sizes that we use.", "text_native": "Yeah, got it. Achcha, okay, fine, okay. Yeah, yeah. So so basically I think this is the this is I mean we we don't buy steel sections, okay? You are you know the steel all the steel columns and this one, you know, generally it goes to a fabricator. And then we are only into the roofing where we take, you know, galvalume, galvanized and galvalume roofs. Uh 0.5, 0.5, 0.7, 0. you know, 0.55, these are the sizes that we use." }, { "ucid": "21112178850524771", "idx": 35, "speaker": "agent", "start_s": 144.8, "end_s": 146.5, "text_en": "Sir, do you also keep stock of BGL, bare galvalume?", "text_native": "Sir, do you also keep stock of BGL, bare galvalume?" }, { "ucid": "21112178850524771", "idx": 36, "speaker": "customer", "start_s": 146.8, "end_s": 147.8, "text_en": "Yeah, sometimes we keep, yes.", "text_native": "Yeah, sometimes we keep, yes." }, { "ucid": "21112178850524771", "idx": 37, "speaker": "agent", "start_s": 148.2, "end_s": 158.0, "text_en": "Uh see, right now, I mean a very present and instant requirement I've got which I'm which I'm not able to solve because the reason they they need it's uh in Assam. They need there's a solar project going in Assam. So I'm not able to solve that because of this reason constraint. So uh the width has to be 183 mm. There has to be slitted required.", "text_native": "Uh see, right now, I mean a very present and instant requirement I've got which I'm which I'm not able to solve because the reason they they need it's uh in Assam. They need there's a solar project going in Assam. So I'm not able to solve that because of this reason constraint. So uh the width has to be 183 mm. There has to be slitted required." }, { "ucid": "21112178850524771", "idx": 38, "speaker": "customer", "start_s": 158.0, "end_s": 158.5, "text_en": "What is that?", "text_native": "What is that?" }, { "ucid": "21112178850524771", "idx": 39, "speaker": "agent", "start_s": 158.8, "end_s": 164.5, "text_en": "So is like uh the width of the coil of the BGL is uh has to be 1500. So that when we slit it uh of slitting size 183 mm, the wastage is component very low.", "text_native": "So is like uh the width of the coil of the BGL is uh has to be 1500. So that when we slit it uh of slitting size 183 mm, the wastage is component very low." }, { "ucid": "21112178850524771", "idx": 40, "speaker": "agent", "start_s": 165.0, "end_s": 166.5, "text_en": "So are you like having any such stock?", "text_native": "So are you like having any such stock?" }, { "ucid": "21112178850524771", "idx": 41, "speaker": "customer", "start_s": 166.8, "end_s": 167.8, "text_en": "Of 1500 width?", "text_native": "Of 1500 width?" }, { "ucid": "21112178850524771", "idx": 42, "speaker": "agent", "start_s": 168.2, "end_s": 168.6, "text_en": "Yes.", "text_native": "Yes." }, { "ucid": "21112178850524771", "idx": 43, "speaker": "customer", "start_s": 169.2, "end_s": 169.8, "text_en": "No. No.", "text_native": "No. No." }, { "ucid": "21112178850524771", "idx": 44, "speaker": "customer", "start_s": 170.2, "end_s": 198.0, "text_en": "The enquiry, you see what happens is with the enquiry I sent you, I think uh when I came to JSW One and then I enquired, I was looking for 1500 coils. Okay? It's uh it's 0.7 1500 coils I was looking for because this see earlier this never used to be a standard item. It you I think probably the maximum width was 1250 or 1220 or whatever it is. Right, right, right. Uh but I understand now you are you are manufacturing also 1500. So what we were planning, yeah, we we are we are planning to procure a machine where we need to make deck sheets. So deck decking is thickness 0.7 up to 1.2 mm is the general thickness. So for that, you know, that is the reason why we enquired for that for Bangalore airport this was, you know. So that's about uh so that's the reason why so we are buying that machine so for that we need we require substantial amount of material. So you can say about almost about a thousand tons we're talking about of of coils we require.", "text_native": "The enquiry, you see what happens is with the enquiry I sent you, I think uh when I came to JSW One and then I enquired, I was looking for 1500 coils. Okay? It's uh it's 0.7 1500 coils I was looking for because this see earlier this never used to be a standard item. It you I think probably the maximum width was 1250 or 1220 or whatever it is. Right, right, right. Uh but I understand now you are you are manufacturing also 1500. So what we were planning, yeah, we we are we are planning to procure a machine where we need to make deck sheets. So deck decking is thickness 0.7 up to 1.2 mm is the general thickness. So for that, you know, that is the reason why we enquired for that for Bangalore airport this was, you know. So that's about uh so that's the reason why so we are buying that machine so for that we need we require substantial amount of material. So you can say about almost about a thousand tons we're talking about of of coils we require." }, { "ucid": "21112178850524771", "idx": 45, "speaker": "customer", "start_s": 198.5, "end_s": 200.2, "text_en": "We don't keep stock of these items. We don't stock of these items.", "text_native": "We don't keep stock of these items. We don't stock of these items." }, { "ucid": "21112178850524771", "idx": 46, "speaker": "agent", "start_s": 200.6, "end_s": 217.0, "text_en": "Oh, okay, okay, okay. Not an issue. Uh Mr. Suresh, I have shared my visiting card over your WhatsApp, right? And right, just to support your our MOQ right now for the MSMEs is somewhere around close to 20 to 35 tons. I need one vehicle of order. Right? It's not about 100 tons or 200 tons. Yeah, we can go with to just start for to just start off, uh like just to onboard you over our platform or you can say to make a good start, we can go with 25 tons of uh material right now. 25 to 32 tons vehicle. One vehicle.", "text_native": "Oh, okay, okay, okay. Not an issue. Uh Mr. Suresh, I have shared my visiting card over your WhatsApp, right? And right, just to support your our MOQ right now for the MSMEs is somewhere around close to 20 to 35 tons. I need one vehicle of order. Right? It's not about 100 tons or 200 tons. Yeah, we can go with to just start for to just start off, uh like just to onboard you over our platform or you can say श्री गणेश करने के लिए, we can go with 25 tons of uh material right now. 25 to 32 tons vehicle. One vehicle." }, { "ucid": "21112178850524771", "idx": 47, "speaker": "agent", "start_s": 217.3, "end_s": 218.5, "text_en": "So if in case if you have any such enquiries...", "text_native": "So if in case if you have any such enquiries..." }, { "ucid": "21112178850524771", "idx": 48, "speaker": "customer", "start_s": 218.5, "end_s": 221.5, "text_en": "I have a requirement coming up. I'll have a requirement coming up. Um and I will I will this is your number?", "text_native": "I have a requirement coming up. I'll have a requirement coming up. Um and I will I will this is your number?" }, { "ucid": "21112178850524771", "idx": 49, "speaker": "agent", "start_s": 221.8, "end_s": 228.0, "text_en": "Uh not actually. This is company's DID number. You won't be able to call me back over this number. I have shared my uh I have shared you my visiting card through my personal number itself. You check it once. Uh yeah, I have shared my email ID as well.", "text_native": "Uh not actually. This is company's DID number. You won't be able to call me back over this number. I have shared my uh I have shared you my visiting card through my personal number itself. You check it once. Uh yeah, I have shared my email ID as well." }, { "ucid": "21112178850524771", "idx": 50, "speaker": "customer", "start_s": 228.5, "end_s": 230.5, "text_en": "Okay, fine. I will I will take a look at it. I'll just yeah.", "text_native": "Okay, fine. I will I will take a look at it. I'll just yeah." }, { "ucid": "21112178850524771", "idx": 51, "speaker": "agent", "start_s": 230.5, "end_s": 233.0, "text_en": "Yeah, sure, sure, sure. Okay, okay Mr. Suresh. Great nice speaking to you. Yeah.", "text_native": "Yeah, sure, sure, sure. Okay, okay Mr. Suresh. Great nice speaking to you. Yeah." }, { "ucid": "21112178850524771", "idx": 52, "speaker": "customer", "start_s": 233.0, "end_s": 234.5, "text_en": "Same here, same here. Thank you. Bye bye.", "text_native": "Same here, same here. Thank you. Bye bye." }, { "ucid": "21112178850524771", "idx": 53, "speaker": "agent", "start_s": 234.8, "end_s": 236.5, "text_en": "Thank you.", "text_native": "Thank you." } ], "steps": [ { "ucid": "21112178850524771", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Uh yes Mr. Suresh, Rohit here from JSW One platform.", "comment": "The agent provided a standard, non-aggressive opening." }, { "ucid": "21112178850524771", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "partial", "earned": 0.5, "questions_hit": 3, "evidence": "You are based in Gurgaon, right?", "comment": "Agent confirmed name/company and procurement city, and the customer's role was clear from context, but he did not ask for or verify the best contact details." }, { "ucid": "21112178850524771", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "partial", "earned": 1.5, "questions_hit": 5, "evidence": "Like what's an what's an average consumption monthly basis?", "comment": "Agent covered business type, application, monthly tonnage, current JSW buying, and reasons for not buying direct, but missed brands, payment terms, and JSW % of total." }, { "ucid": "21112178850524771", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent mentioned the 'platform' by name but never explained its benefits like transparent pricing, test certificates, or stock availability." }, { "ucid": "21112178850524771", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "I have a requirement coming up.", "comment": "The customer explicitly mentioned an upcoming requirement, but the agent did not ask for the material specifications or schedule a specific callback date to capture it." }, { "ucid": "21112178850524771", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Yeah, sure, sure, sure. Okay, okay Mr. Suresh.", "comment": "The call ended without a quote, a specific callback date, or a scheduled walkthrough; it was a generic 'get in touch when you're ready'." } ], "objections": [ { "ucid": "21112178850524771", "obj_type": "just_registered_to_check", "state": "handled", "evidence": "that is the reason why we enquired for that for Bangalore airport this was, you know.", "response": "Oh, okay, okay, okay. Not an issue. Uh Mr. Suresh, I have shared my visiting card over your WhatsApp, right?" } ], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }