Call 21112178850487341 2026-09-04 · Jeevan Jeejo · 1:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 23 turns, clean transcript (0% inaudible) | English | 23 | supply_led (campaign_name:medium) |
Audio: clear: Some minor background office sounds are present but do not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +8/−12
from 20 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The customer interrupted before the agent could deliver the hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call was disqualified on quantity before any discovery questions were asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No discovery was done, so no relevant USPs could be pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Hello, good afternoon. Am I talking to Protech Engineering Solutions? ... I'm Jeevan, I'm calling from JSW Steels Mumbai.
Qualify
will you be able to look into like five metric ton at least?
Summary
The agent contacted a manufacturing business that immediately self-identified as having very small requirements. The agent probed for quantity, confirmed the customer's volume was below the five metric ton minimum, and correctly disqualified the lead. No sale was possible due to the customer not meeting the MOQ.
Coaching
When a customer interrupts early with a potential issue like low volume, acknowledge it, but try to pivot back to ask one or two discovery questions before qualifying them out.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello, good afternoon. Am I talking to Protech Engineering Solutions? ... I'm Jeevan, I'm calling from JSW Steels Mumbai. Agent greeted, used the customer's name, and identified themself and JSW, with the customer giving implicit permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The customer interrupted before the agent could deliver the hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was disqualified on quantity before any discovery questions were asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, so no relevant USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | will you be able to look into like five metric ton at least? Agent correctly qualified the lead by probing for quantity against the minimum requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call was ended politely but without a committed next step, as the lead was disqualified. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.436 | 15.8s | 20.4s | 78.8s | 3.2s | 281.0 | 0 | 11 | 12 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.2s
Hello?
agent
2.5s
Hello, good afternoon. Am I talking to Protech Engineering Solutions?
customer
5.6s
Protech, sir.
agent
6.8s
Uh, am I talking to Protech Engineering Solutions?
customer
8.4s
Yeah, yeah, tell me, tell me, sir. Tell me.
agent
9.8s
Yeah. So I'm calling from, I'm Jeevan, I'm calling from JSW Steels Mumbai.
customer
13.0s
Hm hm hm hm.
agent
14.0s
Uh, so I just wanted to
customer
15.0s
requirement is very small actually.
agent
16.8s
Okay, what what is the quantity?
customer
18.1s
Like very small amount. Like we have just now started like around three, four months back. So,
agent
22.0s
Okay.
customer
22.5s
Yeah, yeah. Because you know, like somewhere and we have to buy a bulk quantity, right? We cannot buy that much this thing.
agent
27.0s
Uh, will you be able to look into like five metric ton at least?
customer
29.7s
No, no, no, no, sir. Not that much.
agent
31.2s
Okay, okay.
customer
31.7s
Our is all is like customized job, yeah.
agent
33.2s
Customized, I understand.
customer
33.9s
We do customized engineering solutions. So we are not a mark- market this thing.
agent
37.8s
Got it.
customer
38.8s
Yeah. Thank you, sir.
agent
39.8s
Got it. Okay, no worries. Thank you so much.
customer
41.7s
Yeah, sir.