{
  "ucid": "21112178850487341",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 12:24:33",
  "end_time": "2026-09-04 12:26:28",
  "duration_sec": 115,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA73a4840d151ac4975e377ec8402d72a4.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 885,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178850487341__DIA73a4840d151ac4975e377ec8402d72a4.mp3",
  "audio_bytes": 234792,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 78.264,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?\n[2s] AGENT: Hello, good afternoon. Am I talking to Protech Engineering Solutions?\n[6s] CUSTOMER: Protech, sir.\n[7s] AGENT: Uh, am I talking to Protech Engineering Solutions?\n[8s] CUSTOMER: Yeah, yeah, tell me, tell me, sir. Tell me.\n[10s] AGENT: Yeah. So I'm calling from, I'm Jeevan, I'm calling from JSW Steels Mumbai.\n[13s] CUSTOMER: Hm hm hm hm.\n[14s] AGENT: Uh, so I just wanted to\n[15s] CUSTOMER: requirement is very small actually.\n[17s] AGENT: Okay, what what is the quantity?\n[18s] CUSTOMER: Like very small amount. Like we have just now started like around three, four months back. So,\n[22s] AGENT: Okay.\n[22s] CUSTOMER: Yeah, yeah. Because you know, like somewhere and we have to buy a bulk quantity, right? We cannot buy that much this thing.\n[27s] AGENT: Uh, will you be able to look into like five metric ton at least?\n[30s] CUSTOMER: No, no, no, no, sir. Not that much.\n[31s] AGENT: Okay, okay.\n[32s] CUSTOMER: Our is all is like customized job, yeah.\n[33s] AGENT: Customized, I understand.\n[34s] CUSTOMER: We do customized engineering solutions. So we are not a mark- market this thing.\n[38s] AGENT: Got it.\n[39s] CUSTOMER: Yeah. Thank you, sir.\n[40s] AGENT: Got it. Okay, no worries. Thank you so much.\n[42s] CUSTOMER: Yeah, sir.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 23,
  "connected": 1,
  "audio_notes": "clear: Some minor background office sounds are present but do not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "23 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer interrupts early with a potential issue like low volume, acknowledge it, but try to pivot back to ask one or two discovery questions before qualifying them out.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a manufacturing business that immediately self-identified as having very small requirements. The agent probed for quantity, confirmed the customer's volume was below the five metric ton minimum, and correctly disqualified the lead. No sale was possible due to the customer not meeting the MOQ.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello, good afternoon. Am I talking to Protech Engineering Solutions? ... I'm Jeevan, I'm calling from JSW Steels Mumbai.\", \"comment\": \"Agent greeted, used the customer's name, and identified themself and JSW, with the customer giving implicit permission to proceed.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The customer interrupted before the agent could deliver the hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was disqualified on quantity before any discovery questions were asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was done, so no relevant USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"will you be able to look into like five metric ton at least?\", \"comment\": \"Agent correctly qualified the lead by probing for quantity against the minimum requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was ended politely but without a committed next step, as the lead was disqualified.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer interrupts early with a potential issue like low volume, acknowledge it, but try to pivot back to ask one or two discovery questions before qualifying them out.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a manufacturing business that immediately self-identified as having very small requirements. The agent probed for quantity, confirmed the customer's volume was below the five metric ton minimum, and correctly disqualified the lead. No sale was possible due to the customer not meeting the MOQ.\"}",
  "error": null,
  "latency_ms": 37988,
  "input_tokens": 2986,
  "output_tokens": 704,
  "created_at": "2026-09-25 11:32:47",
  "sentiment": "negative",
  "sentiment_score": -0.198,
  "sentiment_confidence": "high",
  "pos": 8,
  "neg": 12,
  "lex_hits": 20,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.436,
  "agent_talk_sec": 15.8,
  "customer_talk_sec": 20.4,
  "dead_air_sec": 78.8,
  "longest_monologue_sec": 3.2,
  "agent_wpm": 281.0,
  "interruptions": 0,
  "agent_turns": 11,
  "customer_turns": 12,
  "discovery_qs": 4,
  "words_agent": 74,
  "words_customer": 97,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178850487341",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.18,
      "end_s": 1.68,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178850487341",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.5,
      "end_s": 5.3,
      "text_en": "Hello, good afternoon. Am I talking to Protech Engineering Solutions?",
      "text_native": "Hello, good afternoon. Am I talking to Protech Engineering Solutions?"
    },
    {
      "ucid": "21112178850487341",
      "idx": 2,
      "speaker": "customer",
      "start_s": 5.56,
      "end_s": 6.16,
      "text_en": "Protech, sir.",
      "text_native": "Protech, sir."
    },
    {
      "ucid": "21112178850487341",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.8,
      "end_s": 8.36,
      "text_en": "Uh, am I talking to Protech Engineering Solutions?",
      "text_native": "Uh, am I talking to Protech Engineering Solutions?"
    },
    {
      "ucid": "21112178850487341",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.36,
      "end_s": 9.8,
      "text_en": "Yeah, yeah, tell me, tell me, sir. Tell me.",
      "text_native": "Yeah, yeah, tell me, tell me, sir. Tell me."
    },
    {
      "ucid": "21112178850487341",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.8,
      "end_s": 13.0,
      "text_en": "Yeah. So I'm calling from, I'm Jeevan, I'm calling from JSW Steels Mumbai.",
      "text_native": "Yeah. So I'm calling from, I'm Jeevan, I'm calling from JSW Steels Mumbai."
    },
    {
      "ucid": "21112178850487341",
      "idx": 6,
      "speaker": "customer",
      "start_s": 13.0,
      "end_s": 13.87,
      "text_en": "Hm hm hm hm.",
      "text_native": "Hm hm hm hm."
    },
    {
      "ucid": "21112178850487341",
      "idx": 7,
      "speaker": "agent",
      "start_s": 14.0,
      "end_s": 15.0,
      "text_en": "Uh, so I just wanted to",
      "text_native": "Uh, so I just wanted to"
    },
    {
      "ucid": "21112178850487341",
      "idx": 8,
      "speaker": "customer",
      "start_s": 15.0,
      "end_s": 16.4,
      "text_en": "requirement is very small actually.",
      "text_native": "requirement is very small actually."
    },
    {
      "ucid": "21112178850487341",
      "idx": 9,
      "speaker": "agent",
      "start_s": 16.8,
      "end_s": 17.9,
      "text_en": "Okay, what what is the quantity?",
      "text_native": "Okay, what what is the quantity?"
    },
    {
      "ucid": "21112178850487341",
      "idx": 10,
      "speaker": "customer",
      "start_s": 18.1,
      "end_s": 22.0,
      "text_en": "Like very small amount. Like we have just now started like around three, four months back. So,",
      "text_native": "Like very small amount. Like we have just now started like around three, four months back. So,"
    },
    {
      "ucid": "21112178850487341",
      "idx": 11,
      "speaker": "agent",
      "start_s": 22.0,
      "end_s": 22.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178850487341",
      "idx": 12,
      "speaker": "customer",
      "start_s": 22.5,
      "end_s": 26.5,
      "text_en": "Yeah, yeah. Because you know, like somewhere and we have to buy a bulk quantity, right? We cannot buy that much this thing.",
      "text_native": "Yeah, yeah. Because you know, like somewhere and we have to buy a bulk quantity, right? We cannot buy that much this thing."
    },
    {
      "ucid": "21112178850487341",
      "idx": 13,
      "speaker": "agent",
      "start_s": 27.0,
      "end_s": 29.5,
      "text_en": "Uh, will you be able to look into like five metric ton at least?",
      "text_native": "Uh, will you be able to look into like five metric ton at least?"
    },
    {
      "ucid": "21112178850487341",
      "idx": 14,
      "speaker": "customer",
      "start_s": 29.7,
      "end_s": 31.0,
      "text_en": "No, no, no, no, sir. Not that much.",
      "text_native": "No, no, no, no, sir. Not that much."
    },
    {
      "ucid": "21112178850487341",
      "idx": 15,
      "speaker": "agent",
      "start_s": 31.2,
      "end_s": 31.7,
      "text_en": "Okay, okay.",
      "text_native": "Okay, okay."
    },
    {
      "ucid": "21112178850487341",
      "idx": 16,
      "speaker": "customer",
      "start_s": 31.7,
      "end_s": 33.0,
      "text_en": "Our is all is like customized job, yeah.",
      "text_native": "Our is all is like customized job, yeah."
    },
    {
      "ucid": "21112178850487341",
      "idx": 17,
      "speaker": "agent",
      "start_s": 33.2,
      "end_s": 33.9,
      "text_en": "Customized, I understand.",
      "text_native": "Customized, I understand."
    },
    {
      "ucid": "21112178850487341",
      "idx": 18,
      "speaker": "customer",
      "start_s": 33.9,
      "end_s": 37.5,
      "text_en": "We do customized engineering solutions. So we are not a mark- market this thing.",
      "text_native": "We do customized engineering solutions. So we are not a mark- market this thing."
    },
    {
      "ucid": "21112178850487341",
      "idx": 19,
      "speaker": "agent",
      "start_s": 37.8,
      "end_s": 38.2,
      "text_en": "Got it.",
      "text_native": "Got it."
    },
    {
      "ucid": "21112178850487341",
      "idx": 20,
      "speaker": "customer",
      "start_s": 38.8,
      "end_s": 39.8,
      "text_en": "Yeah. Thank you, sir.",
      "text_native": "Yeah. Thank you, sir."
    },
    {
      "ucid": "21112178850487341",
      "idx": 21,
      "speaker": "agent",
      "start_s": 39.8,
      "end_s": 41.3,
      "text_en": "Got it. Okay, no worries. Thank you so much.",
      "text_native": "Got it. Okay, no worries. Thank you so much."
    },
    {
      "ucid": "21112178850487341",
      "idx": 22,
      "speaker": "customer",
      "start_s": 41.7,
      "end_s": 42.2,
      "text_en": "Yeah, sir.",
      "text_native": "Yeah, sir."
    }
  ],
  "steps": [
    {
      "ucid": "21112178850487341",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Hello, good afternoon. Am I talking to Protech Engineering Solutions? ... I'm Jeevan, I'm calling from JSW Steels Mumbai.",
      "comment": "Agent greeted, used the customer's name, and identified themself and JSW, with the customer giving implicit permission to proceed."
    },
    {
      "ucid": "21112178850487341",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The customer interrupted before the agent could deliver the hook."
    },
    {
      "ucid": "21112178850487341",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was disqualified on quantity before any discovery questions were asked."
    },
    {
      "ucid": "21112178850487341",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was done, so no relevant USPs could be pitched."
    },
    {
      "ucid": "21112178850487341",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "will you be able to look into like five metric ton at least?",
      "comment": "Agent correctly qualified the lead by probing for quantity against the minimum requirement."
    },
    {
      "ucid": "21112178850487341",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was ended politely but without a committed next step, as the lead was disqualified."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}