Call 21112178850428981 2026-09-04 · Rohit Mishra · 0:40
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | new_registration (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.09
confidence high · +1/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent skipped discovery and went straight to asking for a requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked for a requirement but did not schedule a specific callback date when the customer said they had none.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with 'Okay okay, alright' and no defined next step like a quote, callback, or walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sumit ji, hello. I'm speaking to someone from Vortex Industries, right? This is Rohit Mishra speaking from JSW One platform, Mumbai.
Summary
The agent called a newly registered contact from Vortex Industries. After a brief introduction, the agent asked for a requirement. The customer stated their recent need was already fulfilled, and the agent accepted this and ended the call without performing discovery or scheduling a future follow-up.
Coaching
When a customer says they have no current requirement, your next step is to ask when they typically buy or when their next requirement might be, so you can schedule a specific callback. Don't end the call with just 'Okay'.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sumit ji, hello. I'm speaking to someone from Vortex Industries, right? This is Rohit Mishra speaking from JSW One platform, Mumbai. The agent provided a warm, professional opening and identified himself and the company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only confirmed the name/company and did not ask about procurement city, role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent skipped discovery and went straight to asking for a requirement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the platform or its benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent asked for a requirement but did not schedule a specific callback date when the customer said they had none. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with 'Okay okay, alright' and no defined next step like a quote, callback, or walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.595 | 7.2s | 4.9s | 27.9s | 2.1s | 291.7 | 0 | 5 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello
हेलो
agent
1.0s
Hello
हेलो
customer
1.7s
Yes
हांजी
agent
2.2s
Sumit ji, hello. I'm speaking to someone from Vortex Industries, right?
सुमित जी नमस्ते, Vortex Industries से बात कर रहे हैं ना?
customer
4.2s
Yes.
जी।
agent
4.8s
This is Rohit Mishra speaking from JSW One platform, Mumbai.
रोहित मिश्रा बात कर रहा हूं JSW One platform Mumbai.
customer
7.3s
Yes sir.
जी सर।
agent
8.2s
Did you have any requirement in HR? In HR sheet?
कुछ requirement थी क्या HR में? HR sheet में?
customer
10.1s
No sir, I had one but it's done.
नहीं सर, थी वो हो गई।
agent
12.2s
Okay okay, alright.
Okay okay, ठीक है।
customer
13.3s
Okay.