{
  "ucid": "21112178850428981",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 12:14:49",
  "end_time": "2026-09-04 12:15:29",
  "duration_sec": 40,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA3dd482a17766dcf0ea8f77553d95dc7a.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 888,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178850428981__DIA3dd482a17766dcf0ea8f77553d95dc7a.mp3",
  "audio_bytes": 69984,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 23.328,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello   (हेलो)\n[1s] AGENT: Hello   (हेलो)\n[2s] CUSTOMER: Yes   (हांजी)\n[2s] AGENT: Sumit ji, hello. I'm speaking to someone from Vortex Industries, right?   (सुमित जी नमस्ते, Vortex Industries से बात कर रहे हैं ना?)\n[4s] CUSTOMER: Yes.   (जी।)\n[5s] AGENT: This is Rohit Mishra speaking from JSW One platform, Mumbai.   (रोहित मिश्रा बात कर रहा हूं JSW One platform Mumbai.)\n[7s] CUSTOMER: Yes sir.   (जी सर।)\n[8s] AGENT: Did you have any requirement in HR? In HR sheet?   (कुछ requirement थी क्या HR में? HR sheet में?)\n[10s] CUSTOMER: No sir, I had one but it's done.   (नहीं सर, थी वो हो गई।)\n[12s] AGENT: Okay okay, alright.   (Okay okay, ठीक है।)\n[13s] CUSTOMER: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they have no current requirement, your next step is to ask when they typically buy or when their next requirement might be, so you can schedule a specific callback. Don't end the call with just 'Okay'.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a newly registered contact from Vortex Industries. After a brief introduction, the agent asked for a requirement. The customer stated their recent need was already fulfilled, and the agent accepted this and ended the call without performing discovery or scheduling a future follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sumit ji, hello. I'm speaking to someone from Vortex Industries, right? This is Rohit Mishra speaking from JSW One platform, Mumbai.\", \"comment\": \"The agent provided a warm, professional opening and identified himself and the company.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"The agent only confirmed the name/company and did not ask about procurement city, role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent skipped discovery and went straight to asking for a requirement.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain the platform or its benefits.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent asked for a requirement but did not schedule a specific callback date when the customer said they had none.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with 'Okay okay, alright' and no defined next step like a quote, callback, or walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current requirement, your next step is to ask when they typically buy or when their next requirement might be, so you can schedule a specific callback. Don't end the call with just 'Okay'.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a newly registered contact from Vortex Industries. After a brief introduction, the agent asked for a requirement. The customer stated their recent need was already fulfilled, and the agent accepted this and ended the call without performing discovery or scheduling a future follow-up.\"}",
  "error": null,
  "latency_ms": 29246,
  "input_tokens": 2844,
  "output_tokens": 712,
  "created_at": "2026-09-25 11:32:47",
  "sentiment": "neutral",
  "sentiment_score": 0.086,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 0,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.595,
  "agent_talk_sec": 7.2,
  "customer_talk_sec": 4.9,
  "dead_air_sec": 27.9,
  "longest_monologue_sec": 2.1,
  "agent_wpm": 291.7,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 6,
  "discovery_qs": 3,
  "words_agent": 35,
  "words_customer": 14,
  "monologue_heavy": 0,
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    {
      "ucid": "21112178850428981",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.31,
      "end_s": 0.78,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178850428981",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.0,
      "end_s": 1.37,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178850428981",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.67,
      "end_s": 2.0,
      "text_en": "Yes",
      "text_native": "हांजी"
    },
    {
      "ucid": "21112178850428981",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.17,
      "end_s": 4.04,
      "text_en": "Sumit ji, hello. I'm speaking to someone from Vortex Industries, right?",
      "text_native": "सुमित जी नमस्ते, Vortex Industries से बात कर रहे हैं ना?"
    },
    {
      "ucid": "21112178850428981",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.2,
      "end_s": 4.6,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178850428981",
      "idx": 5,
      "speaker": "agent",
      "start_s": 4.8,
      "end_s": 6.94,
      "text_en": "This is Rohit Mishra speaking from JSW One platform, Mumbai.",
      "text_native": "रोहित मिश्रा बात कर रहा हूं JSW One platform Mumbai."
    },
    {
      "ucid": "21112178850428981",
      "idx": 6,
      "speaker": "customer",
      "start_s": 7.3,
      "end_s": 7.8,
      "text_en": "Yes sir.",
      "text_native": "जी सर।"
    },
    {
      "ucid": "21112178850428981",
      "idx": 7,
      "speaker": "agent",
      "start_s": 8.2,
      "end_s": 10.0,
      "text_en": "Did you have any requirement in HR? In HR sheet?",
      "text_native": "कुछ requirement थी क्या HR में? HR sheet में?"
    },
    {
      "ucid": "21112178850428981",
      "idx": 8,
      "speaker": "customer",
      "start_s": 10.1,
      "end_s": 11.8,
      "text_en": "No sir, I had one but it's done.",
      "text_native": "नहीं सर, थी वो हो गई।"
    },
    {
      "ucid": "21112178850428981",
      "idx": 9,
      "speaker": "agent",
      "start_s": 12.2,
      "end_s": 13.2,
      "text_en": "Okay okay, alright.",
      "text_native": "Okay okay, ठीक है।"
    },
    {
      "ucid": "21112178850428981",
      "idx": 10,
      "speaker": "customer",
      "start_s": 13.3,
      "end_s": 14.8,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178850428981",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sumit ji, hello. I'm speaking to someone from Vortex Industries, right? This is Rohit Mishra speaking from JSW One platform, Mumbai.",
      "comment": "The agent provided a warm, professional opening and identified himself and the company."
    },
    {
      "ucid": "21112178850428981",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "The agent only confirmed the name/company and did not ask about procurement city, role, or contact details."
    },
    {
      "ucid": "21112178850428981",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent skipped discovery and went straight to asking for a requirement."
    },
    {
      "ucid": "21112178850428981",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain the platform or its benefits."
    },
    {
      "ucid": "21112178850428981",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent asked for a requirement but did not schedule a specific callback date when the customer said they had none."
    },
    {
      "ucid": "21112178850428981",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended with 'Okay okay, alright' and no defined next step like a quote, callback, or walkthrough."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}