Call 21112178850413951 2026-09-04 · Jeevan Jeejo · 1:26
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 9 turns, clean transcript (0% inaudible) | English | 9 | new_registration (campaign_name:medium) |
Audio: clear: There is some background noise on the customer's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.55
confidence high · +0/−6
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
no discovery questions were asked at all.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
after the customer said they had no requirement, the agent ended the call instead of scheduling a specific callback.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
the call did not end with any of the three required outcomes (quote, callback, or walkthrough).
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 82% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent confirmed the company name but immediately asked for a current requirement without any discovery or rapport-building. The customer stated they had no requirement, and the agent ended the call without gathering information or scheduling a future follow-up.
Coaching
You must follow the pitch structure; you skipped all rapport-building and discovery and went straight to asking for an order, which caused the customer to end the call.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | ...understand if you have any requirement currently for HR CR sheets or coils. the agent skipped the warm welcome and immediately asked a hard sales question. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Am I talking to Bharat Engineering Company? the agent only attempted to verify the company name, hitting just 1 of 4 required questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
no discovery questions were asked at all. |
| NR4 Platform education | 1 | fail | – | 0.0 |
the platform was not mentioned or explained. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Alright, alright. No worries. Thank you. after the customer said they had no requirement, the agent ended the call instead of scheduling a specific callback. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
the call did not end with any of the three required outcomes (quote, callback, or walkthrough). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.824 heavy | 15.5s | 3.3s | 67.2s | 9.0s | 220.6 | 0 | 4 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.0s
Hello?
agent
3.3s
Yeah, good afternoon. Am I talking to Bharat Engineering Company?
customer
6.9s
Hello?
customer
8.0s
Yes?
agent
8.7s
Yeah, am I talking to Bharat Engineering Company?
customer
10.8s
Who are you?
agent
12.0s
This is Jeevan calling from JSW Steels Mumbai. Uh, so I just, yeah, I just wanted to, you know, uh, understand if you have any requirement currently for HR CR sheets or coils.
customer
21.7s
No, no. Sorry.
agent
23.1s
Alright, alright. No worries. Thank you.