{
  "ucid": "21112178850413951",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 12:12:19",
  "end_time": "2026-09-04 12:13:45",
  "duration_sec": 86,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7344969c5e07a02b9d8f98e66d5510e3.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 889,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178850413951__DIA7344969c5e07a02b9d8f98e66d5510e3.mp3",
  "audio_bytes": 127656,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 42.552,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello?\n[3s] AGENT: Yeah, good afternoon. Am I talking to Bharat Engineering Company?\n[7s] CUSTOMER: Hello?\n[8s] CUSTOMER: Yes?\n[9s] AGENT: Yeah, am I talking to Bharat Engineering Company?\n[11s] CUSTOMER: Who are you?\n[12s] AGENT: This is Jeevan calling from JSW Steels Mumbai. Uh, so I just, yeah, I just wanted to, you know, uh, understand if you have any requirement currently for HR CR sheets or coils.\n[22s] CUSTOMER: No, no. Sorry.\n[23s] AGENT: Alright, alright. No worries. Thank you.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 9,
  "connected": 1,
  "audio_notes": "clear: There is some background noise on the customer's side, but it does not significantly affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "9 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You must follow the pitch structure; you skipped all rapport-building and discovery and went straight to asking for an order, which caused the customer to end the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent confirmed the company name but immediately asked for a current requirement without any discovery or rapport-building. The customer stated they had no requirement, and the agent ended the call without gathering information or scheduling a future follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"...understand if you have any requirement currently for HR CR sheets or coils.\", \"comment\": \"the agent skipped the warm welcome and immediately asked a hard sales question.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Am I talking to Bharat Engineering Company?\", \"comment\": \"the agent only attempted to verify the company name, hitting just 1 of 4 required questions.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"no discovery questions were asked at all.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"the platform was not mentioned or explained.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Alright, alright. No worries. Thank you.\", \"comment\": \"after the customer said they had no requirement, the agent ended the call instead of scheduling a specific callback.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"the call did not end with any of the three required outcomes (quote, callback, or walkthrough).\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the pitch structure; you skipped all rapport-building and discovery and went straight to asking for an order, which caused the customer to end the call.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent confirmed the company name but immediately asked for a current requirement without any discovery or rapport-building. The customer stated they had no requirement, and the agent ended the call without gathering information or scheduling a future follow-up.\"}",
  "error": null,
  "latency_ms": 32331,
  "input_tokens": 2772,
  "output_tokens": 675,
  "created_at": "2026-09-25 11:32:52",
  "sentiment": "negative",
  "sentiment_score": -0.55,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 6,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.824,
  "agent_talk_sec": 15.5,
  "customer_talk_sec": 3.3,
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  "interruptions": 0,
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  "customer_turns": 5,
  "discovery_qs": 2,
  "words_agent": 57,
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  "monologue_heavy": 1,
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    {
      "ucid": "21112178850413951",
      "idx": 0,
      "speaker": "customer",
      "start_s": 2.0,
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      "text_en": "Hello?",
      "text_native": "Hello?"
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      "ucid": "21112178850413951",
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      "text_en": "Yeah, good afternoon. Am I talking to Bharat Engineering Company?",
      "text_native": "Yeah, good afternoon. Am I talking to Bharat Engineering Company?"
    },
    {
      "ucid": "21112178850413951",
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      "speaker": "customer",
      "start_s": 6.9,
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      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178850413951",
      "idx": 3,
      "speaker": "customer",
      "start_s": 8.0,
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      "text_en": "Yes?",
      "text_native": "Yes?"
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    {
      "ucid": "21112178850413951",
      "idx": 4,
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      "text_en": "Yeah, am I talking to Bharat Engineering Company?",
      "text_native": "Yeah, am I talking to Bharat Engineering Company?"
    },
    {
      "ucid": "21112178850413951",
      "idx": 5,
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      "text_en": "Who are you?",
      "text_native": "Who are you?"
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    {
      "ucid": "21112178850413951",
      "idx": 6,
      "speaker": "agent",
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      "text_en": "This is Jeevan calling from JSW Steels Mumbai. Uh, so I just, yeah, I just wanted to, you know, uh, understand if you have any requirement currently for HR CR sheets or coils.",
      "text_native": "This is Jeevan calling from JSW Steels Mumbai. Uh, so I just, yeah, I just wanted to, you know, uh, understand if you have any requirement currently for HR CR sheets or coils."
    },
    {
      "ucid": "21112178850413951",
      "idx": 7,
      "speaker": "customer",
      "start_s": 21.7,
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      "text_en": "No, no. Sorry.",
      "text_native": "No, no. Sorry."
    },
    {
      "ucid": "21112178850413951",
      "idx": 8,
      "speaker": "agent",
      "start_s": 23.1,
      "end_s": 25.2,
      "text_en": "Alright, alright. No worries. Thank you.",
      "text_native": "Alright, alright. No worries. Thank you."
    }
  ],
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    {
      "ucid": "21112178850413951",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
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      "questions_hit": null,
      "evidence": "...understand if you have any requirement currently for HR CR sheets or coils.",
      "comment": "the agent skipped the warm welcome and immediately asked a hard sales question."
    },
    {
      "ucid": "21112178850413951",
      "step_id": "NR2",
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      "questions_hit": 1,
      "evidence": "Am I talking to Bharat Engineering Company?",
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    },
    {
      "ucid": "21112178850413951",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
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      "questions_hit": 0,
      "evidence": "",
      "comment": "no discovery questions were asked at all."
    },
    {
      "ucid": "21112178850413951",
      "step_id": "NR4",
      "step_name": "Platform education",
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      "evidence": "",
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    },
    {
      "ucid": "21112178850413951",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
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      "questions_hit": null,
      "evidence": "Alright, alright. No worries. Thank you.",
      "comment": "after the customer said they had no requirement, the agent ended the call instead of scheduling a specific callback."
    },
    {
      "ucid": "21112178850413951",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "the call did not end with any of the three required outcomes (quote, callback, or walkthrough)."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}