21112178850336731 · Call

Call 21112178850336731 2026-09-04 · dhruv · 0:51

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	No_requirement	full conversation 10 turns, clean transcript (0% inaudible)	Hindi	10	new_registration (campaign_name:medium)

Audio: clear: The customer's company name in the second turn is slightly muffled but discernible.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.14

confidence high · +1/−1 from 5 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) The call was terminated by the customer before discovery could begin.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified The agent asked about future requirements but did not schedule a specific callback date upon hearing "no".

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call ended with a simple "Okay" and no defined next step was established.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

Summary

The agent contacted a lead from Delight Engineering, who immediately stated their requirement was already fulfilled. The agent confirmed there was no future requirement and ended the call without attempting any discovery or platform education.

Coaching

When a customer says their current need is met, pivot to discovery for their *next* requirement instead of asking a closed question like 'you don't have any future requirements, right?'.

Missed: NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
NR1 Warm welcome opener	1	fail	–	The opener was a standard "calling from JSW" with no warmth or context about the new registration.
NR2 Verify basic profile (4 Qs)	1	fail	0	The customer shut down the call before any profile verification questions could be asked.
NR3 Full discovery (8 Qs)	3	fail	0	The call was terminated by the customer before discovery could begin.
NR4 Platform education	1	fail	–	The call ended before the rep had a chance to explain the platform.
NR5 First opportunity identified	2	fail	–	The agent asked about future requirements but did not schedule a specific callback date upon hearing "no".
NR6 Closure - one of three outcomes	2	fail	–	The call ended with a simple "Okay" and no defined next step was established.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.416	3.7s	5.2s	42.1s	1.9s	too short	0	4	6	1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.5s

Hello.

customer

1.6s

Delight Engineering.

agent

2.7s

Yes.

हां।

agent

3.1s

Sir, I was calling from JSW.

सर JSW से बोल रहा था।

customer

4.6s

Sir, that requirement has been fulfilled.

सर हो गया वो requirement fulfill हो गया।

agent

6.6s

So you don't have any requirements for steel in the future, right?

तो अब नहीं है ना future में आपको requirements steel की?

customer

8.5s

No sir.

नहीं सर।

customer

9.1s

No sir, no.

नहीं सर, नहीं।

agent

9.9s

Okay.

ठीक है।

customer

10.6s

Okay.