{
  "ucid": "21112178850336731",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 11:59:27",
  "end_time": "2026-09-04 12:00:18",
  "duration_sec": 51,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAaa35125e03715a99ea4cbf1c239d2167.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 892,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178850336731__DIAaa35125e03715a99ea4cbf1c239d2167.mp3",
  "audio_bytes": 55296,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 18.432,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[2s] CUSTOMER: Delight Engineering.\n[3s] AGENT: Yes.   (हां।)\n[3s] AGENT: Sir, I was calling from JSW.   (सर JSW से बोल रहा था।)\n[5s] CUSTOMER: Sir, that requirement has been fulfilled.   (सर हो गया वो requirement fulfill हो गया।)\n[7s] AGENT: So you don't have any requirements for steel in the future, right?   (तो अब नहीं है ना future में आपको requirements steel की?)\n[8s] CUSTOMER: No sir.   (नहीं सर।)\n[9s] CUSTOMER: No sir, no.   (नहीं सर, नहीं।)\n[10s] AGENT: Okay.   (ठीक है।)\n[11s] CUSTOMER: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: The customer's company name in the second turn is slightly muffled but discernible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says their current need is met, pivot to discovery for their *next* requirement instead of asking a closed question like 'you don't have any future requirements, right?'.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead from Delight Engineering, who immediately stated their requirement was already fulfilled. The agent confirmed there was no future requirement and ended the call without attempting any discovery or platform education.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The opener was a standard \\\"calling from JSW\\\" with no warmth or context about the new registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The customer shut down the call before any profile verification questions could be asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was terminated by the customer before discovery could begin.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the rep had a chance to explain the platform.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent asked about future requirements but did not schedule a specific callback date upon hearing \\\"no\\\".\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with a simple \\\"Okay\\\" and no defined next step was established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says their current need is met, pivot to discovery for their *next* requirement instead of asking a closed question like 'you don't have any future requirements, right?'.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead from Delight Engineering, who immediately stated their requirement was already fulfilled. The agent confirmed there was no future requirement and ended the call without attempting any discovery or platform education.\"}",
  "error": null,
  "latency_ms": 28052,
  "input_tokens": 2790,
  "output_tokens": 650,
  "created_at": "2026-09-25 11:32:52",
  "sentiment": "neutral",
  "sentiment_score": -0.135,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 1,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.416,
  "agent_talk_sec": 3.7,
  "customer_talk_sec": 5.2,
  "dead_air_sec": 42.1,
  "longest_monologue_sec": 1.9,
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  "agent_turns": 4,
  "customer_turns": 6,
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  "words_agent": 20,
  "words_customer": 15,
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      "ucid": "21112178850336731",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.47,
      "end_s": 1.0,
      "text_en": "Hello.",
      "text_native": "Hello."
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      "text_en": "Delight Engineering.",
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      "start_s": 2.66,
      "end_s": 2.89,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178850336731",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.1,
      "end_s": 4.24,
      "text_en": "Sir, I was calling from JSW.",
      "text_native": "सर JSW से बोल रहा था।"
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    {
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      "idx": 4,
      "speaker": "customer",
      "start_s": 4.6,
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      "text_en": "Sir, that requirement has been fulfilled.",
      "text_native": "सर हो गया वो requirement fulfill हो गया।"
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    {
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      "idx": 5,
      "speaker": "agent",
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      "text_en": "So you don't have any requirements for steel in the future, right?",
      "text_native": "तो अब नहीं है ना future में आपको requirements steel की?"
    },
    {
      "ucid": "21112178850336731",
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      "speaker": "customer",
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      "text_en": "No sir.",
      "text_native": "नहीं सर।"
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    {
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      "speaker": "customer",
      "start_s": 9.08,
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      "text_en": "No sir, no.",
      "text_native": "नहीं सर, नहीं।"
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      "ucid": "21112178850336731",
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      "speaker": "agent",
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      "text_en": "Okay.",
      "text_native": "ठीक है।"
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      "idx": 9,
      "speaker": "customer",
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      "text_en": "Okay.",
      "text_native": "Okay."
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      "ucid": "21112178850336731",
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      "step_name": "Warm welcome opener",
      "weight": 1.0,
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      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The opener was a standard \"calling from JSW\" with no warmth or context about the new registration."
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      "comment": "The customer shut down the call before any profile verification questions could be asked."
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      "ucid": "21112178850336731",
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      "evidence": "",
      "comment": "The call was terminated by the customer before discovery could begin."
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      "ucid": "21112178850336731",
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      "step_name": "Platform education",
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      "evidence": "",
      "comment": "The call ended before the rep had a chance to explain the platform."
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    {
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      "step_name": "First opportunity identified",
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      "result": "fail",
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      "evidence": "",
      "comment": "The agent asked about future requirements but did not schedule a specific callback date upon hearing \"no\"."
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      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended with a simple \"Okay\" and no defined next step was established."
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    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}