Call 21112178850248361 2026-09-04 · Abdul Ansari · 0:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | new_registration (campaign_name:medium) |
Audio: clear: The agent's initial introduction is slightly ambiguous; he seems to state the customer's company name, likely as a form of confirmation, before properly introducing himself from JSW One.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked; the agent only asked if there was an immediate requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Agent asked for a requirement but failed to schedule a specific callback date when the customer had no immediate need.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a clear next step; no quote, callback, or walkthrough was scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 1 objection
you did not answer:
just_registered_to_check
If there is, I will tell you.
Summary
The agent contacted a new registrant from Srinivas Metal Solutions. After a brief introduction, the agent asked for an immediate requirement for HR/CR, which the customer did not have. The customer stated they would reach out if a need arose, and the agent ended the call without any discovery or scheduling a follow-up.
Coaching
You skipped discovery entirely and went straight for a requirement. When a customer isn't ready to buy, you must follow the script to ask discovery questions to understand their business and schedule a specific follow-up.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
Agent immediately asked for a requirement instead of building rapport or referencing the new registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Only verified the company name; did not ask for contact person, city, or procurement role. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked; the agent only asked if there was an immediate requirement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The JSW One platform and its benefits were not mentioned. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Agent asked for a requirement but failed to schedule a specific callback date when the customer had no immediate need. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a clear next step; no quote, callback, or walkthrough was scheduled. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | mishandled | If there is, I will tell you. |
Okay okay sir. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.764 heavy | 9.7s | 3.0s | 37.3s | 3.8s | 296.9 | 0 | 5 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
agent
2.0s
Hello.
customer
2.8s
Hmm.
हम्म।
agent
3.3s
Good morning sir, are you speaking from Srinivas Metal Solutions?
Good morning sir, श्रीनिवास मेटल सोल्यूशन से बात कर रहे हैं?
customer
5.6s
Tell me.
बोलो ना।
agent
6.3s
This is Abdul speaking, sir, from JSW One head office Mumbai.
अब्दुल बात कर रहा हूं सर, मैं JSW One head office Mumbai से।
customer
9.0s
Tell me.
बोलो ना।
agent
9.7s
Is there any requirement, sir, for steel like HR, CR? I had called for that, sir. If there is any requirement for material.
कोई requirement है क्या सर steel में like HR CR में, उसके लिए फोन किया था सर। कुछ requirement हो material का तो।
customer
14.2s
If there is, I will tell you.
रहेगी तो मैं बोलता हूं।
agent
16.0s
Okay okay sir.