{
  "ucid": "21112178850248361",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 11:44:43",
  "end_time": "2026-09-04 11:45:33",
  "duration_sec": 50,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA8aa9c2d4fd79a9d2fcaf30dcca2c2ac1.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 898,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178850248361__DIA8aa9c2d4fd79a9d2fcaf30dcca2c2ac1.mp3",
  "audio_bytes": 78408,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 26.136,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[3s] CUSTOMER: Hmm.   (हम्म।)\n[3s] AGENT: Good morning sir, are you speaking from Srinivas Metal Solutions?   (Good morning sir, श्रीनिवास मेटल सोल्यूशन से बात कर रहे हैं?)\n[6s] CUSTOMER: Tell me.   (बोलो ना।)\n[6s] AGENT: This is Abdul speaking, sir, from JSW One head office Mumbai.   (अब्दुल बात कर रहा हूं सर, मैं JSW One head office Mumbai से।)\n[9s] CUSTOMER: Tell me.   (बोलो ना।)\n[10s] AGENT: Is there any requirement, sir, for steel like HR, CR? I had called for that, sir. If there is any requirement for material.   (कोई requirement है क्या सर steel में like HR CR में, उसके लिए फोन किया था सर। कुछ requirement हो material का तो।)\n[14s] CUSTOMER: If there is, I will tell you.   (रहेगी तो मैं बोलता हूं।)\n[16s] AGENT: Okay okay sir.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: The agent's initial introduction is slightly ambiguous; he seems to state the customer's company name, likely as a form of confirmation, before properly introducing himself from JSW One.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You skipped discovery entirely and went straight for a requirement. When a customer isn't ready to buy, you must follow the script to ask discovery questions to understand their business and schedule a specific follow-up.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": null,
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registrant from Srinivas Metal Solutions. After a brief introduction, the agent asked for an immediate requirement for HR/CR, which the customer did not have. The customer stated they would reach out if a need arose, and the agent ended the call without any discovery or scheduling a follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent immediately asked for a requirement instead of building rapport or referencing the new registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Only verified the company name; did not ask for contact person, city, or procurement role.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the agent only asked if there was an immediate requirement.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The JSW One platform and its benefits were not mentioned.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent asked for a requirement but failed to schedule a specific callback date when the customer had no immediate need.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a clear next step; no quote, callback, or walkthrough was scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped discovery entirely and went straight for a requirement. When a customer isn't ready to buy, you must follow the script to ask discovery questions to understand their business and schedule a specific follow-up.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"material_flag\": false, \"material_detected\": null, \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"just_registered_to_check\", \"state\": \"mishandled\", \"evidence\": \"If there is, I will tell you.\", \"response\": \"Okay okay sir.\"}], \"call_summary\": \"The agent contacted a new registrant from Srinivas Metal Solutions. After a brief introduction, the agent asked for an immediate requirement for HR/CR, which the customer did not have. The customer stated they would reach out if a need arose, and the agent ended the call without any discovery or scheduling a follow-up.\"}",
  "error": null,
  "latency_ms": 38502,
  "input_tokens": 2858,
  "output_tokens": 722,
  "created_at": "2026-09-25 11:33:29",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.764,
  "agent_talk_sec": 9.7,
  "customer_talk_sec": 3.0,
  "dead_air_sec": 37.3,
  "longest_monologue_sec": 3.8,
  "agent_wpm": 296.9,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 2,
  "words_agent": 48,
  "words_customer": 13,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178850248361",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.57,
      "end_s": 1.03,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178850248361",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.04,
      "end_s": 2.5,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178850248361",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.82,
      "end_s": 3.09,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178850248361",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.28,
      "end_s": 5.34,
      "text_en": "Good morning sir, are you speaking from Srinivas Metal Solutions?",
      "text_native": "Good morning sir, श्रीनिवास मेटल सोल्यूशन से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178850248361",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.58,
      "end_s": 6.04,
      "text_en": "Tell me.",
      "text_native": "बोलो ना।"
    },
    {
      "ucid": "21112178850248361",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.26,
      "end_s": 8.8,
      "text_en": "This is Abdul speaking, sir, from JSW One head office Mumbai.",
      "text_native": "अब्दुल बात कर रहा हूं सर, मैं JSW One head office Mumbai से।"
    },
    {
      "ucid": "21112178850248361",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.04,
      "end_s": 9.5,
      "text_en": "Tell me.",
      "text_native": "बोलो ना।"
    },
    {
      "ucid": "21112178850248361",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.7,
      "end_s": 13.54,
      "text_en": "Is there any requirement, sir, for steel like HR, CR? I had called for that, sir. If there is any requirement for material.",
      "text_native": "कोई requirement है क्या सर steel में like HR CR में, उसके लिए फोन किया था सर। कुछ requirement हो material का तो।"
    },
    {
      "ucid": "21112178850248361",
      "idx": 8,
      "speaker": "customer",
      "start_s": 14.21,
      "end_s": 15.54,
      "text_en": "If there is, I will tell you.",
      "text_native": "रहेगी तो मैं बोलता हूं।"
    },
    {
      "ucid": "21112178850248361",
      "idx": 9,
      "speaker": "agent",
      "start_s": 16.0,
      "end_s": 16.84,
      "text_en": "Okay okay sir.",
      "text_native": "Okay okay sir."
    }
  ],
  "steps": [
    {
      "ucid": "21112178850248361",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent immediately asked for a requirement instead of building rapport or referencing the new registration."
    },
    {
      "ucid": "21112178850248361",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "Only verified the company name; did not ask for contact person, city, or procurement role."
    },
    {
      "ucid": "21112178850248361",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the agent only asked if there was an immediate requirement."
    },
    {
      "ucid": "21112178850248361",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The JSW One platform and its benefits were not mentioned."
    },
    {
      "ucid": "21112178850248361",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent asked for a requirement but failed to schedule a specific callback date when the customer had no immediate need."
    },
    {
      "ucid": "21112178850248361",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without a clear next step; no quote, callback, or walkthrough was scheduled."
    }
  ],
  "objections": [
    {
      "ucid": "21112178850248361",
      "obj_type": "just_registered_to_check",
      "state": "mishandled",
      "evidence": "If there is, I will tell you.",
      "response": "Okay okay sir."
    }
  ],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}