{
  "ucid": "21112178850228551",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 11:41:25",
  "end_time": "2026-09-04 11:42:12",
  "duration_sec": 47,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA6efee6b946440c599f586d3ba811cbcd.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 901,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178850228551__DIA6efee6b946440c599f586d3ba811cbcd.mp3",
  "audio_bytes": 100872,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 33.624,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Brother, good afternoon [inaudible] hello.   (दादा, good afternoon [inaudible] हॅलो.)\n[3s] AGENT: Hello, is this Rohit sir speaking?   (हॅलो रोहित सर बोलताय?)\n[4s] CUSTOMER: Yes.   (हो.)\n[4s] AGENT: Sir, this is Anukriti speaking from JSW One.   (सर अनुकृती बोलतीये JSW One मधून.)\n[6s] CUSTOMER: Yes.   (हा.)\n[7s] AGENT: Sir, I wanted to ask if you have any requirement for MS steel?   (सर काय requirement आहे का विचारायचं होतं तुम्हाला MS steel मध्ये?)\n[10s] CUSTOMER: No, no.   (नाही नाही.)\n[11s] AGENT: I think you need TMT bars after two-three months.   (तुम्ही मला वाटतं TMT bars तुम्हाला दोन-तीन महिन्यानंतर हवंय.)\n[13s] AGENT: Apart from that, there is no other requirement, right sir?   (त्याच्या व्यतिरिक्त काय अजून requirement नाहीये ना सर?)\n[15s] CUSTOMER: No, no. I told you earlier, didn't I? Some other sir had called, I told him.   (नाही नाही. तुम्हाला सांगितलं होतं ना मागशी. कोणत्या दुसऱ्या सरांनी कॉल केलता त्यांना बोललो.)\n[19s] AGENT: Yes, yes, another one. Okay, okay. Will do. I will call in two-three months.   (हा हा दुसरं. ठीक आहे, ठीक आहे. चालेल. दोन-तीन महिन्यांनी कॉल करते.)\n[22s] CUSTOMER: Yes.   (हा.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter on the agent's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (8% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "Review the customer's CRM history before calling to acknowledge previous conversations and avoid making the customer repeat information.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called to check for requirements. The customer stated he had no current need and had already provided information about a future TMT requirement to a previous caller. The agent acknowledged this and agreed to call back in 2-3 months, ending the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a warm welcome or position as a helper, instead going directly to a requirement check.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Hello, is this Rohit sir speaking?\", \"comment\": \"Only the customer's name was verified (1/4 questions); this is below the 'partial' threshold.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the call was shut down by the customer before this stage.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The platform and its benefits were not mentioned at all during the call.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I will call in two-three months.\", \"comment\": \"A future need was referenced, but the agent only committed to a vague callback, not a specific date as required.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not end with one of the three required closure outcomes; a vague callback is not a valid closure.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Review the customer's CRM history before calling to acknowledge previous conversations and avoid making the customer repeat information.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called to check for requirements. The customer stated he had no current need and had already provided information about a future TMT requirement to a previous caller. The agent acknowledged this and agreed to call back in 2-3 months, ending the call.\"}",
  "error": null,
  "latency_ms": 41048,
  "input_tokens": 2998,
  "output_tokens": 686,
  "created_at": "2026-09-25 11:33:33",
  "sentiment": "negative",
  "sentiment_score": -0.25,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.623,
  "agent_talk_sec": 13.4,
  "customer_talk_sec": 8.1,
  "dead_air_sec": 25.5,
  "longest_monologue_sec": 4.3,
  "agent_wpm": 277.6,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 3,
  "words_agent": 62,
  "words_customer": 26,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178850228551",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.7,
      "end_s": 2.5,
      "text_en": "Brother, good afternoon [inaudible] hello.",
      "text_native": "दादा, good afternoon [inaudible] हॅलो."
    },
    {
      "ucid": "21112178850228551",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.6,
      "end_s": 3.8,
      "text_en": "Hello, is this Rohit sir speaking?",
      "text_native": "हॅलो रोहित सर बोलताय?"
    },
    {
      "ucid": "21112178850228551",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.0,
      "end_s": 4.3,
      "text_en": "Yes.",
      "text_native": "हो."
    },
    {
      "ucid": "21112178850228551",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.4,
      "end_s": 6.0,
      "text_en": "Sir, this is Anukriti speaking from JSW One.",
      "text_native": "सर अनुकृती बोलतीये JSW One मधून."
    },
    {
      "ucid": "21112178850228551",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.3,
      "end_s": 6.6,
      "text_en": "Yes.",
      "text_native": "हा."
    },
    {
      "ucid": "21112178850228551",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.7,
      "end_s": 9.8,
      "text_en": "Sir, I wanted to ask if you have any requirement for MS steel?",
      "text_native": "सर काय requirement आहे का विचारायचं होतं तुम्हाला MS steel मध्ये?"
    },
    {
      "ucid": "21112178850228551",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.0,
      "end_s": 10.5,
      "text_en": "No, no.",
      "text_native": "नाही नाही."
    },
    {
      "ucid": "21112178850228551",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.6,
      "end_s": 13.0,
      "text_en": "I think you need TMT bars after two-three months.",
      "text_native": "तुम्ही मला वाटतं TMT bars तुम्हाला दोन-तीन महिन्यानंतर हवंय."
    },
    {
      "ucid": "21112178850228551",
      "idx": 8,
      "speaker": "agent",
      "start_s": 13.1,
      "end_s": 15.0,
      "text_en": "Apart from that, there is no other requirement, right sir?",
      "text_native": "त्याच्या व्यतिरिक्त काय अजून requirement नाहीये ना सर?"
    },
    {
      "ucid": "21112178850228551",
      "idx": 9,
      "speaker": "customer",
      "start_s": 15.1,
      "end_s": 18.5,
      "text_en": "No, no. I told you earlier, didn't I? Some other sir had called, I told him.",
      "text_native": "नाही नाही. तुम्हाला सांगितलं होतं ना मागशी. कोणत्या दुसऱ्या सरांनी कॉल केलता त्यांना बोललो."
    },
    {
      "ucid": "21112178850228551",
      "idx": 10,
      "speaker": "agent",
      "start_s": 18.6,
      "end_s": 21.8,
      "text_en": "Yes, yes, another one. Okay, okay. Will do. I will call in two-three months.",
      "text_native": "हा हा दुसरं. ठीक आहे, ठीक आहे. चालेल. दोन-तीन महिन्यांनी कॉल करते."
    },
    {
      "ucid": "21112178850228551",
      "idx": 11,
      "speaker": "customer",
      "start_s": 22.0,
      "end_s": 23.8,
      "text_en": "Yes.",
      "text_native": "हा."
    }
  ],
  "steps": [
    {
      "ucid": "21112178850228551",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a warm welcome or position as a helper, instead going directly to a requirement check."
    },
    {
      "ucid": "21112178850228551",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Hello, is this Rohit sir speaking?",
      "comment": "Only the customer's name was verified (1/4 questions); this is below the 'partial' threshold."
    },
    {
      "ucid": "21112178850228551",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the call was shut down by the customer before this stage."
    },
    {
      "ucid": "21112178850228551",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The platform and its benefits were not mentioned at all during the call."
    },
    {
      "ucid": "21112178850228551",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I will call in two-three months.",
      "comment": "A future need was referenced, but the agent only committed to a vague callback, not a specific date as required."
    },
    {
      "ucid": "21112178850228551",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not end with one of the three required closure outcomes; a vague callback is not a valid closure."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}