Call 21112178850221211 2026-09-04 · Aditya Pandey · 1:13
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | new_registration (campaign_name:medium) |
Audio: clear: There is some background noise on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
customer wanted it 2024-12-01;
we committed to no date
4 · Sentiment
the CUSTOMER
-0.30
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent did not ask any discovery questions; the customer volunteered that their plant was new.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Agent asked for a requirement but failed to schedule a specific callback after the customer gave a clear future start date ('after 1st December').
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call was terminated abruptly with no agreed next step, quote, or scheduled callback.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, I am Aditya Pandey speaking from JSW One.
Summary
The agent contacted a customer who had previously registered. The customer explained they have a new plant that will start after December 1st and thus have no immediate requirement. The agent acknowledged this and ended the call without performing any discovery, explaining the platform's value, or scheduling a future callback.
Coaching
The customer gave you a perfect opportunity by stating their new plant starts after Dec 1st; you must use this to schedule a specific callback instead of ending the call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, I am Aditya Pandey speaking from JSW One. The agent identified himself and the company, fulfilling the basic intent of the opener. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
Agent did not ask any of the four required verification questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
Agent did not ask any discovery questions; the customer volunteered that their plant was new. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform was mentioned as the reason for the call but was not explained at all. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Agent asked for a requirement but failed to schedule a specific callback after the customer gave a clear future start date ('after 1st December'). |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay sir, okay. ठीक है सर, got it. Thank you so much. The call was terminated abruptly with no agreed next step, quote, or scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.591 | 14.6s | 10.1s | 48.3s | 5.6s | 246.6 | 0 | 6 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello
हॅलो
agent
1.5s
Hello
हॅलो
agent
2.1s
Speaking from Vidhi Vidhi Prints, sir?
विधी विधी प्रिंट्स से बोल रहे थे सर?
customer
4.2s
Who?
કોણ?
agent
5.2s
Sir, I am Aditya Pandey speaking from JSW One.
सर मैं आदित्य पांडे बात कर रहा था JSW One से।
customer
8.6s
JSW One, yes.
JSW One, हां।
agent
9.9s
Yes sir, actually you had registered on our platform a few months ago, I called regarding that, sir. Did you have any requirement, sir?
हां सर, एक्चुअली में आप हमारे प्लैटफॉर्म पे रजिस्टर किए थे कुछ few months ago, उसी के रिगार्डिंग कॉल किया था सर। कुछ रिक्वायरमेंट थी आपकी सर?
customer
16.2s
Not right now, my plant is yet to start. The plant will start only after 1st December.
अभी नहीं है, अभी मेरा प्लांट चालू होना बाकी है। प्लांट चालू होने पे एक December के बाद ही होगा चालू।
agent
21.8s
Oh, so your plant is shut down right now?
अच्छा अभी मतलब आपका प्लांट शटडाउन है?
customer
24.0s
No, the plant is new, new company, the process is ongoing.
नहीं, प्लांट नया, नया कंपनी, प्रोसेस चल रहा है।
agent
27.3s
Okay sir, okay. Alright sir, got it. Thank you so much.
Okay sir, okay. ठीक है सर, got it. Thank you so much.