{ "ucid": "21112178850221211", "call_date": "2026-09-04", "start_time": "2026-09-04 11:40:12", "end_time": "2026-09-04 11:41:25", "duration_sec": 73, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "No_requirement", "agent": "Aditya Pandey", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc82218882405cd6229fe37b4b70a8cac.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 902, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178850221211__DIAc82218882405cd6229fe37b4b70a8cac.mp3", "audio_bytes": 125712, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 41.904, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello (हॅलो)\n[1s] AGENT: Hello (हॅलो)\n[2s] AGENT: Speaking from Vidhi Vidhi Prints, sir? (विधी विधी प्रिंट्स से बोल रहे थे सर?)\n[4s] CUSTOMER: Who? (કોણ?)\n[5s] AGENT: Sir, I am Aditya Pandey speaking from JSW One. (सर मैं आदित्य पांडे बात कर रहा था JSW One से।)\n[9s] CUSTOMER: JSW One, yes. (JSW One, हां।)\n[10s] AGENT: Yes sir, actually you had registered on our platform a few months ago, I called regarding that, sir. Did you have any requirement, sir? (हां सर, एक्चुअली में आप हमारे प्लैटफॉर्म पे रजिस्टर किए थे कुछ few months ago, उसी के रिगार्डिंग कॉल किया था सर। कुछ रिक्वायरमेंट थी आपकी सर?)\n[16s] CUSTOMER: Not right now, my plant is yet to start. The plant will start only after 1st December. (अभी नहीं है, अभी मेरा प्लांट चालू होना बाकी है। प्लांट चालू होने पे एक December के बाद ही होगा चालू।)\n[22s] AGENT: Oh, so your plant is shut down right now? (अच्छा अभी मतलब आपका प्लांट शटडाउन है?)\n[24s] CUSTOMER: No, the plant is new, new company, the process is ongoing. (नहीं, प्लांट नया, नया कंपनी, प्रोसेस चल रहा है।)\n[27s] AGENT: Okay sir, okay. Alright sir, got it. Thank you so much. (Okay sir, okay. ठीक है सर, got it. Thank you so much.)", "language": "Hindi", "languages": "[\"Hindi\", \"Gujarati\", \"English\"]", "turn_count": 11, "connected": 1, "audio_notes": "clear: There is some background noise on the agent's side, but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "11 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "The customer gave you a perfect opportunity by stating their new plant starts after Dec 1st; you must use this to schedule a specific callback instead of ending the call.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": "2024-12-01", "agent_committed_date": null, "call_summary": "The agent contacted a customer who had previously registered. The customer explained they have a new plant that will start after December 1st and thus have no immediate requirement. The agent acknowledged this and ended the call without performing any discovery, explaining the platform's value, or scheduling a future callback.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, I am Aditya Pandey speaking from JSW One.\", \"comment\": \"The agent identified himself and the company, fulfilling the basic intent of the opener.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent did not ask any of the four required verification questions.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent did not ask any discovery questions; the customer volunteered that their plant was new.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"evidence\": \"\", \"comment\": \"The platform was mentioned as the reason for the call but was not explained at all.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"evidence\": \"\", \"comment\": \"Agent asked for a requirement but failed to schedule a specific callback after the customer gave a clear future start date ('after 1st December').\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"evidence\": \"Okay sir, okay. ठीक है सर, got it. Thank you so much.\", \"comment\": \"The call was terminated abruptly with no agreed next step, quote, or scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"The customer gave you a perfect opportunity by stating their new plant starts after Dec 1st; you must use this to schedule a specific callback instead of ending the call.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": \"2024-12-01\", \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer who had previously registered. The customer explained they have a new plant that will start after December 1st and thus have no immediate requirement. The agent acknowledged this and ended the call without performing any discovery, explaining the platform's value, or scheduling a future callback.\"}", "error": null, "latency_ms": 30328, "input_tokens": 2985, "output_tokens": 686, "created_at": "2026-09-25 11:33:23", "sentiment": "negative", "sentiment_score": -0.3, "sentiment_confidence": "high", "pos": 0, "neg": 1, "lex_hits": 2, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.591, "agent_talk_sec": 14.6, "customer_talk_sec": 10.1, "dead_air_sec": 48.3, "longest_monologue_sec": 5.6, "agent_wpm": 246.6, "interruptions": 0, "agent_turns": 6, "customer_turns": 5, "discovery_qs": 3, "words_agent": 60, "words_customer": 33, "monologue_heavy": 0, "turns": [ { "ucid": "21112178850221211", "idx": 0, "speaker": "customer", "start_s": 0.33, "end_s": 0.83, "text_en": "Hello", "text_native": "हॅलो" }, { "ucid": "21112178850221211", "idx": 1, "speaker": "agent", "start_s": 1.48, "end_s": 1.88, "text_en": "Hello", "text_native": "हॅलो" }, { "ucid": "21112178850221211", "idx": 2, "speaker": "agent", "start_s": 2.1, "end_s": 3.68, "text_en": "Speaking from Vidhi Vidhi Prints, sir?", "text_native": "विधी विधी प्रिंट्स से बोल रहे थे सर?" }, { "ucid": "21112178850221211", "idx": 3, "speaker": "customer", "start_s": 4.18, "end_s": 4.5, "text_en": "Who?", "text_native": "કોણ?" }, { "ucid": "21112178850221211", "idx": 4, "speaker": "agent", "start_s": 5.15, "end_s": 7.85, "text_en": "Sir, I am Aditya Pandey speaking from JSW One.", "text_native": "सर मैं आदित्य पांडे बात कर रहा था JSW One से।" }, { "ucid": "21112178850221211", "idx": 5, "speaker": "customer", "start_s": 8.56, "end_s": 9.66, "text_en": "JSW One, yes.", "text_native": "JSW One, हां।" }, { "ucid": "21112178850221211", "idx": 6, "speaker": "agent", "start_s": 9.93, "end_s": 15.53, "text_en": "Yes sir, actually you had registered on our platform a few months ago, I called regarding that, sir. Did you have any requirement, sir?", "text_native": "हां सर, एक्चुअली में आप हमारे प्लैटफॉर्म पे रजिस्टर किए थे कुछ few months ago, उसी के रिगार्डिंग कॉल किया था सर। कुछ रिक्वायरमेंट थी आपकी सर?" }, { "ucid": "21112178850221211", "idx": 7, "speaker": "customer", "start_s": 16.21, "end_s": 21.29, "text_en": "Not right now, my plant is yet to start. The plant will start only after 1st December.", "text_native": "अभी नहीं है, अभी मेरा प्लांट चालू होना बाकी है। प्लांट चालू होने पे एक December के बाद ही होगा चालू।" }, { "ucid": "21112178850221211", "idx": 8, "speaker": "agent", "start_s": 21.8, "end_s": 23.56, "text_en": "Oh, so your plant is shut down right now?", "text_native": "अच्छा अभी मतलब आपका प्लांट शटडाउन है?" }, { "ucid": "21112178850221211", "idx": 9, "speaker": "customer", "start_s": 23.96, "end_s": 27.06, "text_en": "No, the plant is new, new company, the process is ongoing.", "text_native": "नहीं, प्लांट नया, नया कंपनी, प्रोसेस चल रहा है।" }, { "ucid": "21112178850221211", "idx": 10, "speaker": "agent", "start_s": 27.3, "end_s": 29.88, "text_en": "Okay sir, okay. Alright sir, got it. Thank you so much.", "text_native": "Okay sir, okay. ठीक है सर, got it. Thank you so much." } ], "steps": [ { "ucid": "21112178850221211", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Sir, I am Aditya Pandey speaking from JSW One.", "comment": "The agent identified himself and the company, fulfilling the basic intent of the opener." }, { "ucid": "21112178850221211", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "Agent did not ask any of the four required verification questions." }, { "ucid": "21112178850221211", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "Agent did not ask any discovery questions; the customer volunteered that their plant was new." }, { "ucid": "21112178850221211", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The platform was mentioned as the reason for the call but was not explained at all." }, { "ucid": "21112178850221211", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent asked for a requirement but failed to schedule a specific callback after the customer gave a clear future start date ('after 1st December')." }, { "ucid": "21112178850221211", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Okay sir, okay. ठीक है सर, got it. Thank you so much.", "comment": "The call was terminated abruptly with no agreed next step, quote, or scheduled callback." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }