{ "ucid": "21112178850212561", "call_date": "2026-09-04", "start_time": "2026-09-04 11:38:45", "end_time": "2026-09-04 11:39:47", "duration_sec": 62, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "No_requirement", "agent": "Anupreeti Mahadik", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA95636147ba62c45fc63f3ff1a414fcd7.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 903, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178850212561__DIA95636147ba62c45fc63f3ff1a414fcd7.mp3", "audio_bytes": 107784, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 35.928, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[3s] AGENT: Navsanjivan Enterprises?\n[4s] CUSTOMER: Yes, speak. (हा बोलिए.)\n[6s] AGENT: I am Anukriti speaking from JSW One, from Jindal. (मी अनुकृती बोलतीये JSW One मधून जिंदालची.)\n[9s] CUSTOMER: Yes, please speak. (हा बोला ना.)\n[10s] AGENT: Sir, I wanted to ask if you have any requirement in MS steel. (सर काही requirement आहे का विचारायचं होतं मला MS steel मध्ये.)\n[13s] CUSTOMER: No madam, not right now. I have actually closed the business for now. When it was running, I had placed an inquiry on it. (नाही मॅडम सध्याच नाही. मी आहे ना actually business सध्या बंद केलेला आहे. ते चालू केली त्याच्यावर inquiry टाकली होती.)\n[19s] AGENT: Understood, understood. (समजलं समजलं.)\n[21s] AGENT: Okay sir. Let me know if there is anything in the future. (ठीक आहे सर. मला future मध्ये काही असेल तर सांगा.)\n[24s] CUSTOMER: Yes, yes. (हो हो.)\n[24s] AGENT: Thank you. Okay.", "language": "Marathi", "languages": "[\"Marathi\", \"English\"]", "turn_count": 12, "connected": 1, "audio_notes": "clear: No significant issues.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "12 turns, clean transcript (0% inaudible)", "band_language": "Marathi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 0.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When a customer says their business is closed 'for now' (सध्या), ask if it's temporary and when they might reopen to schedule a specific callback.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a newly registered user. The customer immediately stated that their business is currently closed and they have no requirement at the moment. The agent accepted this information and ended the call without attempting discovery or scheduling a specific future follow-up.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, I wanted to ask if you have any requirement in MS steel.\", \"comment\": \"The opener was a direct sales question, not a warm welcome that positions the agent as a helper for the new registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Navsanjivan Enterprises?\", \"comment\": \"Only the company name was verified; no other profile questions about city, procurement role, or contact details were attempted.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The customer shut down the call before any discovery questions could be asked.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No platform education was provided as the call ended immediately after the opening question.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Let me know if there is anything in the future.\", \"comment\": \"After the customer stated no requirement, no specific callback date was scheduled for a future opportunity.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Thank you. Okay.\", \"comment\": \"The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says their business is closed 'for now' (सध्या), ask if it's temporary and when they might reopen to schedule a specific callback.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a newly registered user. The customer immediately stated that their business is currently closed and they have no requirement at the moment. The agent accepted this information and ended the call without attempting discovery or scheduling a specific future follow-up.\"}", "error": null, "latency_ms": 33256, "input_tokens": 2918, "output_tokens": 704, "created_at": "2026-09-25 11:33:30", "sentiment": "negative", "sentiment_score": -0.238, "sentiment_confidence": "high", "pos": 0, "neg": 1, "lex_hits": 3, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.59, "agent_talk_sec": 12.1, "customer_talk_sec": 8.4, "dead_air_sec": 41.5, "longest_monologue_sec": 3.8, "agent_wpm": 208.3, "interruptions": 0, "agent_turns": 7, "customer_turns": 5, "discovery_qs": 1, "words_agent": 42, "words_customer": 32, "monologue_heavy": 0, "turns": [ { "ucid": "21112178850212561", "idx": 0, "speaker": "customer", "start_s": 0.83, "end_s": 1.4, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178850212561", "idx": 1, "speaker": "agent", "start_s": 1.8, "end_s": 2.31, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178850212561", "idx": 2, "speaker": "agent", "start_s": 2.82, "end_s": 4.14, "text_en": "Navsanjivan Enterprises?", "text_native": "Navsanjivan Enterprises?" }, { "ucid": "21112178850212561", "idx": 3, "speaker": "customer", "start_s": 4.34, "end_s": 4.94, "text_en": "Yes, speak.", "text_native": "हा बोलिए." }, { "ucid": "21112178850212561", "idx": 4, "speaker": "agent", "start_s": 5.5, "end_s": 8.44, "text_en": "I am Anukriti speaking from JSW One, from Jindal.", "text_native": "मी अनुकृती बोलतीये JSW One मधून जिंदालची." }, { "ucid": "21112178850212561", "idx": 5, "speaker": "customer", "start_s": 8.7, "end_s": 9.44, "text_en": "Yes, please speak.", "text_native": "हा बोला ना." }, { "ucid": "21112178850212561", "idx": 6, "speaker": "agent", "start_s": 9.94, "end_s": 12.44, "text_en": "Sir, I wanted to ask if you have any requirement in MS steel.", "text_native": "सर काही requirement आहे का विचारायचं होतं मला MS steel मध्ये." }, { "ucid": "21112178850212561", "idx": 7, "speaker": "customer", "start_s": 12.8, "end_s": 18.84, "text_en": "No madam, not right now. I have actually closed the business for now. When it was running, I had placed an inquiry on it.", "text_native": "नाही मॅडम सध्याच नाही. मी आहे ना actually business सध्या बंद केलेला आहे. ते चालू केली त्याच्यावर inquiry टाकली होती." }, { "ucid": "21112178850212561", "idx": 8, "speaker": "agent", "start_s": 19.14, "end_s": 20.14, "text_en": "Understood, understood.", "text_native": "समजलं समजलं." }, { "ucid": "21112178850212561", "idx": 9, "speaker": "agent", "start_s": 20.84, "end_s": 23.64, "text_en": "Okay sir. Let me know if there is anything in the future.", "text_native": "ठीक आहे सर. मला future मध्ये काही असेल तर सांगा." }, { "ucid": "21112178850212561", "idx": 10, "speaker": "customer", "start_s": 23.74, "end_s": 24.24, "text_en": "Yes, yes.", "text_native": "हो हो." }, { "ucid": "21112178850212561", "idx": 11, "speaker": "agent", "start_s": 24.24, "end_s": 25.24, "text_en": "Thank you. Okay.", "text_native": "Thank you. Okay." } ], "steps": [ { "ucid": "21112178850212561", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Sir, I wanted to ask if you have any requirement in MS steel.", "comment": "The opener was a direct sales question, not a warm welcome that positions the agent as a helper for the new registration." }, { "ucid": "21112178850212561", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "Navsanjivan Enterprises?", "comment": "Only the company name was verified; no other profile questions about city, procurement role, or contact details were attempted." }, { "ucid": "21112178850212561", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The customer shut down the call before any discovery questions could be asked." }, { "ucid": "21112178850212561", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No platform education was provided as the call ended immediately after the opening question." }, { "ucid": "21112178850212561", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Let me know if there is anything in the future.", "comment": "After the customer stated no requirement, no specific callback date was scheduled for a future opportunity." }, { "ucid": "21112178850212561", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Thank you. Okay.", "comment": "The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled." } ], "objections": [], "missed_steps": [ "NR1 Warm welcome opener", "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }