Call 21112178850209411 2026-09-04 · Jeevan Jeejo · 0:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 6 turns, clean transcript (0% inaudible) | English | 6 | new_registration (campaign_name:medium) |
Audio: clear: The customer's voice is slightly distant from the microphone.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: cement
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.22
confidence high · +1/−2
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call was terminated by the customer before any discovery questions were asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent did not ask about a current requirement or attempt to schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a scheduled walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
objection
The customer raised 1 objection
you did not answer:
just_registered_to_check
Uh, no, currently we are not looking into. Okay? I'll update you whenever we want, we will update you.
did well
Warm welcome opener
I'm Jeevan calling from JSW One platform. Uh, good time to talk, sir?
Summary
The agent initiated the call and confirmed the company name. The customer, from a Ready-Mix Concrete company, immediately stated they had no current requirement. The agent accepted this and ended the call without attempting any discovery or objection handling.
Coaching
When a customer gives a soft objection like 'no current requirement', don't end the call immediately; try to handle it by asking at least one discovery question or offering a price reference to create value.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | I'm Jeevan calling from JSW One platform. Uh, good time to talk, sir? The agent provided a polite opening and asked for permission to speak. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only confirmed the company name before the customer shut down the call; no other basic profile questions were attempted. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call was terminated by the customer before any discovery questions were asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not get an opportunity to explain the platform's benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent did not ask about a current requirement or attempt to schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a specific callback date, or a scheduled walkthrough. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | mishandled | Uh, no, currently we are not looking into. Okay? I'll update you whenever we want, we will update you. |
That works. Thank you, sir. Thank you so much. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.599 | 10.0s | 6.7s | 33.3s | 3.9s | 198.0 | 0 | 3 | 3 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello.
agent
2.2s
Hello, good morning. Am I talking to NextGen RMC?
customer
7.3s
Hello? Uh, tell me, tell me.
agent
9.6s
Yeah, sir. I'm Jeevan calling from JSW One platform. Uh, good time to talk, sir?
customer
13.6s
Uh, no, currently we are not looking into. Okay? I'll update you whenever we want, we will update you.
agent
17.9s
That works. Thank you, sir. Thank you so much.