{
  "ucid": "21112178850209411",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 11:38:14",
  "end_time": "2026-09-04 11:39:04",
  "duration_sec": 50,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7c159ba6d0ebe32ee1987a969f83fda0.mp3",
  "dial_status": null,
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  "agent_status": null,
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  "excel_row": 904,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178850209411__DIA7c159ba6d0ebe32ee1987a969f83fda0.mp3",
  "audio_bytes": 98064,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 32.688,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello, good morning. Am I talking to NextGen RMC?\n[7s] CUSTOMER: Hello? Uh, tell me, tell me.\n[10s] AGENT: Yeah, sir. I'm Jeevan calling from JSW One platform. Uh, good time to talk, sir?\n[14s] CUSTOMER: Uh, no, currently we are not looking into. Okay? I'll update you whenever we want, we will update you.\n[18s] AGENT: That works. Thank you, sir. Thank you so much.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 6,
  "connected": 1,
  "audio_notes": "clear: The customer's voice is slightly distant from the microphone.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "6 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer gives a soft objection like 'no current requirement', don't end the call immediately; try to handle it by asking at least one discovery question or offering a price reference to create value.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "cement",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent initiated the call and confirmed the company name. The customer, from a Ready-Mix Concrete company, immediately stated they had no current requirement. The agent accepted this and ended the call without attempting any discovery or objection handling.",
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  "error": null,
  "latency_ms": 79274,
  "input_tokens": 2745,
  "output_tokens": 768,
  "created_at": "2026-09-25 11:34:20",
  "sentiment": "negative",
  "sentiment_score": -0.22,
  "sentiment_confidence": "high",
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  "neg": 2,
  "lex_hits": 6,
  "objection_phrases": "[]",
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      "text_en": "Yeah, sir. I'm Jeevan calling from JSW One platform. Uh, good time to talk, sir?",
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      "ucid": "21112178850209411",
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      "text_en": "Uh, no, currently we are not looking into. Okay? I'll update you whenever we want, we will update you.",
      "text_native": "Uh, no, currently we are not looking into. Okay? I'll update you whenever we want, we will update you."
    },
    {
      "ucid": "21112178850209411",
      "idx": 5,
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      "text_en": "That works. Thank you, sir. Thank you so much.",
      "text_native": "That works. Thank you, sir. Thank you so much."
    }
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    {
      "ucid": "21112178850209411",
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      "ucid": "21112178850209411",
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      "evidence": "",
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    {
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    {
      "ucid": "21112178850209411",
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    {
      "ucid": "21112178850209411",
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      "comment": "The agent did not ask about a current requirement or attempt to schedule a specific callback date."
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      "ucid": "21112178850209411",
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      "questions_hit": null,
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      "comment": "The call ended without a quote, a specific callback date, or a scheduled walkthrough."
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      "ucid": "21112178850209411",
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      "evidence": "Uh, no, currently we are not looking into. Okay? I'll update you whenever we want, we will update you.",
      "response": "That works. Thank you, sir. Thank you so much."
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    "NR3 Full discovery (8 Qs)",
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  ],
  "objection_phrases_list": []
}