Call 21112178850179331 2026-09-04 · Jeevan Jeejo · 0:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Wrong_Number | full conversation 7 turns, clean transcript (14% inaudible) | English | 7 | new_registration (campaign_name:medium) |
Audio: clear: The customer's voice is slightly distant compared to the agent's, but mostly intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
neither signal -> neutral
neither signal -> neutral
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked; the call ended before this stage was reached.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Agent did not get to the stage of identifying a first opportunity.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly with no defined closure or next step.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Uh hi sir, this is Jivan calling from JSW One platform Mumbai. Uh I am calling with respect to an inquiry that you have put in the name of Krishna Mar
Summary
The agent confirmed the contact at 'Krishna Marketing' and stated the call was regarding a platform registration. Before any discovery could happen, the customer gave an inaudible response and the call ended. The logged disposition 'Wrong_Number' is incorrect, as the customer confirmed their identity.
Coaching
Your opening was a long monologue; try pausing after your introduction to let the customer respond before you ask about their material needs.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Uh hi sir, this is Jivan calling from JSW One platform Mumbai. Uh I am calling with respect to an inquiry that you have put in the name of Krishna Marketing in our platform. Agent gave a professional, non-pushy opening explaining the reason for the call. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | am I talking to Krishna Marketing? Agent only verified the company name; did not ask about city, procurement role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked; the call ended before this stage was reached. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform's benefits were not explained as the call ended prematurely. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Agent did not get to the stage of identifying a first opportunity. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly with no defined closure or next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.78 heavy | 13.5s | 3.8s | 39.7s | 10.7s | 275.6 | 0 | 3 | 4 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.5s
Hello.
agent
5.2s
Hello.
customer
6.2s
Yeah.
agent
6.5s
Uh good morning, am I talking to Krishna Marketing?
customer
9.2s
Yes.
agent
10.0s
Uh hi sir, this is Jivan calling from JSW One platform Mumbai. Uh I am calling with respect to an inquiry that you have put in the name of Krishna Marketing in our platform. Uh so just wanted to check if you are looking forward for any HR, CR coils or sheets.
customer
21.0s
[inaudible]