{ "ucid": "21112178850179331", "call_date": "2026-09-04", "start_time": "2026-09-04 11:33:13", "end_time": "2026-09-04 11:34:10", "duration_sec": 57, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "Wrong_Number", "agent": "Jeevan Jeejo", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA395cb08e957e76b89cd2a1631c931efc.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 908, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178850179331__DIA395cb08e957e76b89cd2a1631c931efc.mp3", "audio_bytes": 99576, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 33.192, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[4s] CUSTOMER: Hello.\n[5s] AGENT: Hello.\n[6s] CUSTOMER: Yeah.\n[7s] AGENT: Uh good morning, am I talking to Krishna Marketing?\n[9s] CUSTOMER: Yes.\n[10s] AGENT: Uh hi sir, this is Jivan calling from JSW One platform Mumbai. Uh I am calling with respect to an inquiry that you have put in the name of Krishna Marketing in our platform. Uh so just wanted to check if you are looking forward for any HR, CR coils or sheets.\n[21s] CUSTOMER: [inaudible]", "language": "English", "languages": "[\"English\"]", "turn_count": 7, "connected": 1, "audio_notes": "clear: The customer's voice is slightly distant compared to the agent's, but mostly intelligible.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "7 turns, clean transcript (14% inaudible)", "band_language": "English", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "Your opening was a long monologue; try pausing after your introduction to let the customer respond before you ask about their material needs.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "trader", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent confirmed the contact at 'Krishna Marketing' and stated the call was regarding a platform registration. Before any discovery could happen, the customer gave an inaudible response and the call ended. The logged disposition 'Wrong_Number' is incorrect, as the customer confirmed their identity.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh hi sir, this is Jivan calling from JSW One platform Mumbai. Uh I am calling with respect to an inquiry that you have put in the name of Krishna Marketing in our platform.\", \"comment\": \"Agent gave a professional, non-pushy opening explaining the reason for the call.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"am I talking to Krishna Marketing?\", \"comment\": \"Agent only verified the company name; did not ask about city, procurement role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the call ended before this stage was reached.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The platform's benefits were not explained as the call ended prematurely.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not get to the stage of identifying a first opportunity.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no defined closure or next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Your opening was a long monologue; try pausing after your introduction to let the customer respond before you ask about their material needs.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent confirmed the contact at 'Krishna Marketing' and stated the call was regarding a platform registration. Before any discovery could happen, the customer gave an inaudible response and the call ended. The logged disposition 'Wrong_Number' is incorrect, as the customer confirmed their identity.\"}", "error": null, "latency_ms": 27776, "input_tokens": 2744, "output_tokens": 693, "created_at": "2026-09-25 11:33:51", "sentiment": "neutral", "sentiment_score": 0.0, "sentiment_confidence": "high", "pos": 0, "neg": 0, "lex_hits": 0, "objection_phrases": "[]", "sentiment_method": "neither signal -> neutral", "talk_ratio": 0.78, "agent_talk_sec": 13.5, "customer_talk_sec": 3.8, "dead_air_sec": 39.7, "longest_monologue_sec": 10.7, "agent_wpm": 275.6, "interruptions": 0, "agent_turns": 3, "customer_turns": 4, "discovery_qs": 1, "words_agent": 62, "words_customer": 4, "monologue_heavy": 1, "turns": [ { "ucid": "21112178850179331", "idx": 0, "speaker": "customer", "start_s": 4.45, "end_s": 4.98, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178850179331", "idx": 1, "speaker": "agent", "start_s": 5.25, "end_s": 5.78, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178850179331", "idx": 2, "speaker": "customer", "start_s": 6.24, "end_s": 6.48, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178850179331", "idx": 3, "speaker": "agent", "start_s": 6.54, "end_s": 8.8, "text_en": "Uh good morning, am I talking to Krishna Marketing?", "text_native": "Uh good morning, am I talking to Krishna Marketing?" }, { "ucid": "21112178850179331", "idx": 4, "speaker": "customer", "start_s": 9.24, "end_s": 9.75, "text_en": "Yes.", "text_native": "Yes." }, { "ucid": "21112178850179331", "idx": 5, "speaker": "agent", "start_s": 10.04, "end_s": 20.78, "text_en": "Uh hi sir, this is Jivan calling from JSW One platform Mumbai. Uh I am calling with respect to an inquiry that you have put in the name of Krishna Marketing in our platform. Uh so just wanted to check if you are looking forward for any HR, CR coils or sheets.", "text_native": "Uh hi sir, this is Jivan calling from JSW One platform Mumbai. Uh I am calling with respect to an inquiry that you have put in the name of Krishna Marketing in our platform. Uh so just wanted to check if you are looking forward for any HR, CR coils or sheets." }, { "ucid": "21112178850179331", "idx": 6, "speaker": "customer", "start_s": 21.0, "end_s": 23.48, "text_en": "[inaudible]", "text_native": "[inaudible]" } ], "steps": [ { "ucid": "21112178850179331", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Uh hi sir, this is Jivan calling from JSW One platform Mumbai. Uh I am calling with respect to an inquiry that you have put in the name of Krishna Marketing in our platform.", "comment": "Agent gave a professional, non-pushy opening explaining the reason for the call." }, { "ucid": "21112178850179331", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "am I talking to Krishna Marketing?", "comment": "Agent only verified the company name; did not ask about city, procurement role, or contact details." }, { "ucid": "21112178850179331", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "No discovery questions were asked; the call ended before this stage was reached." }, { "ucid": "21112178850179331", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The platform's benefits were not explained as the call ended prematurely." }, { "ucid": "21112178850179331", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not get to the stage of identifying a first opportunity." }, { "ucid": "21112178850179331", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended abruptly with no defined closure or next step." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }