Call 21112178850163631 2026-09-04 · Jeevan Jeejo · 0:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 10 turns, clean transcript (10% inaudible) | Hindi | 10 | new_registration (campaign_name:medium) |
Audio: noisy: Significant background noise, possibly from a workshop or factory, is present throughout the call, especially on the customer's side, making some speech slightly muffled.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked as the call ended before this stage was reached.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent did not get to the stage of identifying an opportunity or scheduling a callback.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly with no defined next step like a quote, callback, or walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent introduced themself from JSW One. The customer seemed confused about the company name and then disengaged with 'I'll see'. The call ended immediately after, without any discovery or next steps being established.
Coaching
After your introduction, immediately state the reason for your call (e.g., 'I'm calling because you recently registered on our platform') to provide context and prevent the customer from disengaging.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Sir, I'm Jeevan calling from JSW One platform. The opener did not welcome the customer for their new registration or set a helpful tone, it was just a standard cold call introduction. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Hello, am I talking to Mr. Runu Samal? Only one of the four required questions (name) was attempted, which is below the threshold for a 'partial' score. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked as the call ended before this stage was reached. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform was not explained as the call ended prematurely. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent did not get to the stage of identifying an opportunity or scheduling a callback. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly with no defined next step like a quote, callback, or walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.708 | 8.5s | 3.5s | 45.0s | 3.9s | 240.0 | 0 | 5 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello.
हॅलो.
agent
1.6s
Hello, am I talking to Mr. Runu Samal?
customer
4.0s
Hello.
हॅलो.
agent
4.9s
Sir, I'm Jeevan calling from JSW One platform. I am speaking from the JSW One platform.
Sir, I'm Jeevan calling from JSW One platform. JSW One platform से बात कर रहा हूं।
customer
9.1s
Um, JSWN?
अं, JSWN?
agent
10.0s
Sir, yes yes, it's the one platform, right?
Sir, हां हां, one platform है ना।
customer
12.2s
[inaudible]
agent
14.0s
So,
customer
14.8s
I'll see.
देखता हूं।
agent
15.8s
Hello?