{
  "ucid": "21112178850163631",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 11:30:36",
  "end_time": "2026-09-04 11:31:33",
  "duration_sec": 57,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc1cd222049e4197217076d072b4919a3.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 909,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178850163631__DIAc1cd222049e4197217076d072b4919a3.mp3",
  "audio_bytes": 97848,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 32.616,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Hello, am I talking to Mr. Runu Samal?\n[4s] CUSTOMER: Hello.   (हॅलो.)\n[5s] AGENT: Sir, I'm Jeevan calling from JSW One platform. I am speaking from the JSW One platform.   (Sir, I'm Jeevan calling from JSW One platform. JSW One platform से बात कर रहा हूं।)\n[9s] CUSTOMER: Um, JSWN?   (अं, JSWN?)\n[10s] AGENT: Sir, yes yes, it's the one platform, right?   (Sir, हां हां, one platform है ना।)\n[12s] CUSTOMER: [inaudible]\n[14s] AGENT: So,\n[15s] CUSTOMER: I'll see.   (देखता हूं।)\n[16s] AGENT: Hello?",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise, possibly from a workshop or factory, is present throughout the call, especially on the customer's side, making some speech slightly muffled.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (10% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "After your introduction, immediately state the reason for your call (e.g., 'I'm calling because you recently registered on our platform') to provide context and prevent the customer from disengaging.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced themself from JSW One. The customer seemed confused about the company name and then disengaged with 'I'll see'. The call ended immediately after, without any discovery or next steps being established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, I'm Jeevan calling from JSW One platform.\", \"comment\": \"The opener did not welcome the customer for their new registration or set a helpful tone, it was just a standard cold call introduction.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Hello, am I talking to Mr. Runu Samal?\", \"comment\": \"Only one of the four required questions (name) was attempted, which is below the threshold for a 'partial' score.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call ended before this stage was reached.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The platform was not explained as the call ended prematurely.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not get to the stage of identifying an opportunity or scheduling a callback.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no defined next step like a quote, callback, or walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"After your introduction, immediately state the reason for your call (e.g., 'I'm calling because you recently registered on our platform') to provide context and prevent the customer from disengaging.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced themself from JSW One. The customer seemed confused about the company name and then disengaged with 'I'll see'. The call ended immediately after, without any discovery or next steps being established.\"}",
  "error": null,
  "latency_ms": 27420,
  "input_tokens": 2827,
  "output_tokens": 697,
  "created_at": "2026-09-25 11:33:51",
  "sentiment": "negative",
  "sentiment_score": -0.175,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.708,
  "agent_talk_sec": 8.5,
  "customer_talk_sec": 3.5,
  "dead_air_sec": 45.0,
  "longest_monologue_sec": 3.9,
  "agent_wpm": 240.0,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 3,
  "words_agent": 34,
  "words_customer": 7,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178850163631",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.43,
      "end_s": 0.93,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178850163631",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.63,
      "end_s": 3.53,
      "text_en": "Hello, am I talking to Mr. Runu Samal?",
      "text_native": "Hello, am I talking to Mr. Runu Samal?"
    },
    {
      "ucid": "21112178850163631",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.03,
      "end_s": 4.53,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178850163631",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.93,
      "end_s": 8.83,
      "text_en": "Sir, I'm Jeevan calling from JSW One platform. I am speaking from the JSW One platform.",
      "text_native": "Sir, I'm Jeevan calling from JSW One platform. JSW One platform से बात कर रहा हूं।"
    },
    {
      "ucid": "21112178850163631",
      "idx": 4,
      "speaker": "customer",
      "start_s": 9.13,
      "end_s": 10.03,
      "text_en": "Um, JSWN?",
      "text_native": "अं, JSWN?"
    },
    {
      "ucid": "21112178850163631",
      "idx": 5,
      "speaker": "agent",
      "start_s": 10.03,
      "end_s": 12.03,
      "text_en": "Sir, yes yes, it's the one platform, right?",
      "text_native": "Sir, हां हां, one platform है ना।"
    },
    {
      "ucid": "21112178850163631",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.23,
      "end_s": 12.83,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    },
    {
      "ucid": "21112178850163631",
      "idx": 7,
      "speaker": "agent",
      "start_s": 14.03,
      "end_s": 14.23,
      "text_en": "So,",
      "text_native": "So,"
    },
    {
      "ucid": "21112178850163631",
      "idx": 8,
      "speaker": "customer",
      "start_s": 14.83,
      "end_s": 15.83,
      "text_en": "I'll see.",
      "text_native": "देखता हूं।"
    },
    {
      "ucid": "21112178850163631",
      "idx": 9,
      "speaker": "agent",
      "start_s": 15.83,
      "end_s": 16.33,
      "text_en": "Hello?",
      "text_native": "Hello?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178850163631",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, I'm Jeevan calling from JSW One platform.",
      "comment": "The opener did not welcome the customer for their new registration or set a helpful tone, it was just a standard cold call introduction."
    },
    {
      "ucid": "21112178850163631",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Hello, am I talking to Mr. Runu Samal?",
      "comment": "Only one of the four required questions (name) was attempted, which is below the threshold for a 'partial' score."
    },
    {
      "ucid": "21112178850163631",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the call ended before this stage was reached."
    },
    {
      "ucid": "21112178850163631",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The platform was not explained as the call ended prematurely."
    },
    {
      "ucid": "21112178850163631",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not get to the stage of identifying an opportunity or scheduling a callback."
    },
    {
      "ucid": "21112178850163631",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with no defined next step like a quote, callback, or walkthrough."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}