Call 21112178850155011 2026-09-04 · Aditya Pandey · 2:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Interested | full conversation 41 turns, clean transcript (0% inaudible) | Hindi | 41 | new_registration (campaign_name:medium) |
Audio: clear: There is some minor background noise, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.77
confidence high · +12/−0
from 14 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent failed to conduct discovery, asking only about product needs but not about business type, quantity, payment terms, or current suppliers.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although a need was identified, the agent failed to capture any specific requirements (specs, quantity), instead asking the customer to send them later.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a concrete next step; the agent put the onus on the customer to message him on WhatsApp.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, hello. This is Alok Pandey speaking from JSW One.
Platform education
Those will be our FOR rates, delivered.
Summary
The customer, who had registered on the platform, was looking for pipes, sandwich panels, TMT bars, and roofing. The agent confirmed JSW supplies these items and explained the direct B2B model and delivery process. The call ended with the agent asking the customer to send their requirements via WhatsApp for a quote, with no specific follow-up scheduled.
Coaching
You must lead the conversation by asking the required discovery questions instead of waiting for the customer, and always close with a specific next action like a scheduled callback.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, hello. This is Alok Pandey speaking from JSW One. The agent provided a professional, non-pushy opening that referenced the customer's platform registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not ask any of the four required basic profile verification questions (name, city, procurement role, contact details). |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 |
The agent failed to conduct discovery, asking only about product needs but not about business type, quantity, payment terms, or current suppliers. |
| NR4 Platform education | 1 | pass | – | 1.0 | Those will be our FOR rates, delivered. The agent explained the delivered pricing model and stock availability in response to the customer's questions. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Although a need was identified, the agent failed to capture any specific requirements (specs, quantity), instead asking the customer to send them later. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a concrete next step; the agent put the onus on the customer to message him on WhatsApp. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | handled | Yes, I was looking, I was looking at the pipe and sandwich panel section, sandwich panel. |
Okay, so this is what you need? Do you have a requirement for pipes and this? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.624 | 47.4s | 28.6s | 99.0s | 7.5s | 345.6 | 0 | 21 | 20 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.5s
Hello?
हॅलो?
agent
2.7s
Hello?
हॅलो?
customer
3.5s
Are you calling from Cloud Biotech?
Cloud Biotech से बोल रहे हो?
agent
5.8s
Yes.
हां।
agent
6.8s
Sir, hello. This is Alok Pandey speaking from JSW One.
सर नमस्ते, मैं आलोक पांडे बात कर रहा हूं JSW One से।
customer
9.8s
Are you calling from Jindal Steel?
Jindal Steel से बोल रहे हैं?
agent
11.1s
Sir, I'm calling from JSW.
सर JSW से बात कर रहे हैं।
customer
12.7s
Yes, yes, tell me.
हां हां, बोलिए।
agent
13.6s
Sir, actually you were registered on our platform, I called regarding that. Do you have any require- any requirement, sir?
सर एक्चुअली में आप हमारे प्लेटफार्म पर रजिस्टर्ड थे, उसी के रिगार्डिंग कॉल किया था। कुछ रिक्वायर- आपका रिक्वायरमेंट रहता है सर?
customer
17.1s
Yes, I was looking, I was looking at the pipe and sandwich panel section, sandwich panel. Okay. Yes, I didn't find it in there.
हां मैं तो देख रहा था, पाइप का और सैंडविच पैनल का सेक्शन देख रहा था, सैंडविच पैनल। अच्छा। हां उसमें मिला नहीं मुझे।
agent
22.0s
Okay, so this is what you need? Do you have a requirement for pipes and this?
अच्छा तो आपको यही रहता है क्या? पाइप्स एंड इसकी रिक्वायरमेंट रहती है क्या?
customer
24.8s
Yes, we need pipes too. We also need bars and
हां पाइप्स भी लगता है हमें। बार भी लगता रहता है और
agent
27.0s
Meaning TMT bars?
मतलब TMT bars?
customer
27.8s
sandwich panel and roofing.
सैंडविच पैनल और रूफिंग।
agent
29.3s
We do all this too, sir, we supply that.
ये सब भी करते हैं ना सर, सप्लाई करते हैं वो।
customer
31.0s
Hmm hmm.
हम्म हम्म।
agent
31.4s
We do TMTs as well.
TMTs भी करते हैं।
customer
32.4s
Can I get a catalog and price list on my mail?
मुझे कैटलॉग और प्राइस लिस्ट मिल सकता है क्या मुझे मेल पे?
agent
34.5s
Sir, see how it is, I will share my, I mean, my details on WhatsApp. My entire... I mean, I can share the catalog if you want, but regarding prices, they are system-generated. So, as you give me the SKU-wise requirement, I will share the quotation with you.
सर देखिए कैसा रहता है, मैं आपको मेरा मतलब शेयर कर देता हूं WhatsApp पे डिटेल्स। मेरा पूरा रहेगा, मतलब वो कैटलॉग भी मैं चाहिए तो शेयर कर दूंगा, लेकिन प्राइसेस का कैसा रहता है, वो सिस्टम जनरेटेड रहते हैं। तो आप मुझे जैसे SKU वाइज रिक्वायरमेंट देंगे, मैं आपको कोटेशन शेयर कर दूंगा।
customer
42.0s
Yes, yes, that's right.
हां हां, बराबर है।
agent
42.8s
You have to WhatsApp me. Do one thing, give me a general requirement of yours. I will tell you about it, that we can source this, we cannot do this. And this will be its quotation. Those will be our FOR rates, delivered.
आप मुझे WhatsApp करना है। वो एक काम, मुझे अपना एक रिक्वायरमेंट बता दीजिएगा जनरल। मैं आपको उसका बता दूंगा कि ये हम सोर्स कर सकते हैं, ये हम नहीं कर सकते। और ये उसका कोटेशन रहेगा। वो FOR रेट्स होंगे हमारे, डिलीवर्ड।
customer
49.6s
Yes, and what is the delivery system like in that?
हां और डिलीवरी सिस्टम कैसा रहता है उस- उसमें?
agent
51.7s
Sir, I mean, how it is for us, the order is confirmed against a PI. Once your, I mean, an order is confirmed, then within two to three days, we deliver the order.
सर मतलब जैसे हमारा कैसा रहता है, PI के अगेंस्ट ऑर्डर कंफर्म होता है। एक बार आपका मतलब एक ऑर्डर कंफर्म हो जाती है, तो उसके टू टू थ्री डेज में हम लोग ऑर्डर डिलीवर कर देते हैं।
customer
57.8s
That will work, okay.
चलेगा, ठीक है।
agent
58.9s
Yes, because we already have stock available. Because whenever we give confirmation, our stock is ready or else
हां, क्योंकि हमारे पास ऑलरेडी स्टॉक अवेलेबल रहता है। क्योंकि जब भी हम कन्फर्मेशन देते हैं, हमारा स्टॉक रेडी रहता है या फिर
customer
62.8s
Mostly that is ready. It will be directly B2B, right? There won't be any dealers or anything in this?
मोस्टली वही रेडी रहता है। डायरेक्टली B to B रहेगा ना? डीलर वगेरा इसमें नहीं रहेंगे?
agent
65.8s
Yes, it's B2B.
हां B to B है।
customer
66.4s
B2B.
B to B.
agent
66.8s
No, no, no one in between.
नहीं नहीं, कोई बीच में नहीं।
customer
68.1s
That will work, okay. Send me the catalog.
चलेगा, ठीक है। मुझे कैटलॉग भेज दीजिए।
agent
69.5s
And
और
customer
69.7s
I will just
मैं एकदम
agent
70.3s
Yes, I will send you my details.
हां मैं आपको अपना डिटेल भेज देता हूं।
customer
71.3s
Yes. I'll save your number.
हां। नंबर सेव करता हूं मैं आपका।
agent
73.1s
This is not my number, it's the company's number. This is my company-generated number. So I will... my own
ये नंबर नहीं है मेरा, कंपनी का नंबर है। ये मेरा कंपनी जनरेटेड नंबर है। तो मैं आपको अपना
customer
75.8s
I'll save the WhatsApp one.
वो WhatsApp वाला सेव करता हूं मैं।
agent
77.1s
I have just shared it with you. If you message me on that, I will save it. Yes.
मैं अभी शेयर कर दिया हूं आपको। आप उसपे मुझे मैसेज कर देंगे तो मैं उसको सेव कर लूंगा। जी।
customer
80.6s
That will work, okay.
चलेगा, ठीक है।
agent
81.3s
It will work.
चलेगा।
customer
82.0s
Okay.
ठीक है।
agent
82.8s
Okay.
ओके।