{
  "ucid": "21112178850155011",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 11:29:10",
  "end_time": "2026-09-04 11:32:05",
  "duration_sec": 175,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA4a4001190fa08fc255d7563c1bbd5e96.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 911,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178850155011__DIA4a4001190fa08fc255d7563c1bbd5e96.mp3",
  "audio_bytes": 413640,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 137.88,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[3s] AGENT: Hello?   (हॅलो?)\n[4s] CUSTOMER: Are you calling from Cloud Biotech?   (Cloud Biotech से बोल रहे हो?)\n[6s] AGENT: Yes.   (हां।)\n[7s] AGENT: Sir, hello. This is Alok Pandey speaking from JSW One.   (सर नमस्ते, मैं आलोक पांडे बात कर रहा हूं JSW One से।)\n[10s] CUSTOMER: Are you calling from Jindal Steel?   (Jindal Steel से बोल रहे हैं?)\n[11s] AGENT: Sir, I'm calling from JSW.   (सर JSW से बात कर रहे हैं।)\n[13s] CUSTOMER: Yes, yes, tell me.   (हां हां, बोलिए।)\n[14s] AGENT: Sir, actually you were registered on our platform, I called regarding that. Do you have any require- any requirement, sir?   (सर एक्चुअली में आप हमारे प्लेटफार्म पर रजिस्टर्ड थे, उसी के रिगार्डिंग कॉल किया था। कुछ रिक्वायर- आपका रिक्वायरमेंट रहता है सर?)\n[17s] CUSTOMER: Yes, I was looking, I was looking at the pipe and sandwich panel section, sandwich panel. Okay. Yes, I didn't find it in there.   (हां मैं तो देख रहा था, पाइप का और सैंडविच पैनल का सेक्शन देख रहा था, सैंडविच पैनल। अच्छा। हां उसमें मिला नहीं मुझे।)\n[22s] AGENT: Okay, so this is what you need? Do you have a requirement for pipes and this?   (अच्छा तो आपको यही रहता है क्या? पाइप्स एंड इसकी रिक्वायरमेंट रहती है क्या?)\n[25s] CUSTOMER: Yes, we need pipes too. We also need bars and   (हां पाइप्स भी लगता है हमें। बार भी लगता रहता है और)\n[27s] AGENT: Meaning TMT bars?   (मतलब TMT bars?)\n[28s] CUSTOMER: sandwich panel and roofing.   (सैंडविच पैनल और रूफिंग।)\n[29s] AGENT: We do all this too, sir, we supply that.   (ये सब भी करते हैं ना सर, सप्लाई करते हैं वो।)\n[31s] CUSTOMER: Hmm hmm.   (हम्म हम्म।)\n[31s] AGENT: We do TMTs as well.   (TMTs भी करते हैं।)\n[32s] CUSTOMER: Can I get a catalog and price list on my mail?   (मुझे कैटलॉग और प्राइस लिस्ट मिल सकता है क्या मुझे मेल पे?)\n[34s] AGENT: Sir, see how it is, I will share my, I mean, my details on WhatsApp. My entire... I mean, I can share the catalog if you want, but regarding prices, they are system-generated. So, as you give me the SKU-wise requirement, I will share the quotation with you.   (सर देखिए कैसा रहता है, मैं आपको मेरा मतलब शेयर कर देता हूं WhatsApp पे डिटेल्स। मेरा पूरा रहेगा, मतलब वो कैटलॉग भी मैं चाहिए तो शेयर कर दूंगा, लेकिन प्राइसेस का कैसा रहता है, वो सिस्टम जनरेटेड रहते हैं। तो आप मुझे जैसे SKU वाइज रिक्वायरमेंट देंगे, मैं आपको कोटेशन शेयर कर दूंगा।)\n[42s] CUSTOMER: Yes, yes, that's right.   (हां हां, बराबर है।)\n[43s] AGENT: You have to WhatsApp me. Do one thing, give me a general requirement of yours. I will tell you about it, that we can source this, we cannot do this. And this will be its quotation. Those will be our FOR rates, delivered.   (आप मुझे WhatsApp करना है। वो एक काम, मुझे अपना एक रिक्वायरमेंट बता दीजिएगा जनरल। मैं आपको उसका बता दूंगा कि ये हम सोर्स कर सकते हैं, ये हम नहीं कर सकते। और ये उसका कोटेशन रहेगा। वो FOR रेट्स होंगे हमारे, डिलीवर्ड।)\n[50s] CUSTOMER: Yes, and what is the delivery system like in that?   (हां और डिलीवरी सिस्टम कैसा रहता है उस- उसमें?)\n[52s] AGENT: Sir, I mean, how it is for us, the order is confirmed against a PI. Once your, I mean, an order is confirmed, then within two to three days, we deliver the order.   (सर मतलब जैसे हमारा कैसा रहता है, PI के अगेंस्ट ऑर्डर कंफर्म होता है। एक बार आपका मतलब एक ऑर्डर कंफर्म हो जाती है, तो उसके टू टू थ्री डेज में हम लोग ऑर्डर डिलीवर कर देते हैं।)\n[58s] CUSTOMER: That will work, okay.   (चलेगा, ठीक है।)\n[59s] AGENT: Yes, because we already have stock available. Because whenever we give confirmation, our stock is ready or else   (हां, क्योंकि हमारे पास ऑलरेडी स्टॉक अवेलेबल रहता है। क्योंकि जब भी हम कन्फर्मेशन देते हैं, हमारा स्टॉक रेडी रहता है या फिर)\n[63s] CUSTOMER: Mostly that is ready. It will be directly B2B, right? There won't be any dealers or anything in this?   (मोस्टली वही रेडी रहता है। डायरेक्टली B to B रहेगा ना? डीलर वगेरा इसमें नहीं रहेंगे?)\n[66s] AGENT: Yes, it's B2B.   (हां B to B है।)\n[66s] CUSTOMER: B2B.   (B to B.)\n[67s] AGENT: No, no, no one in between.   (नहीं नहीं, कोई बीच में नहीं।)\n[68s] CUSTOMER: That will work, okay. Send me the catalog.   (चलेगा, ठीक है। मुझे कैटलॉग भेज दीजिए।)\n[70s] AGENT: And   (और)\n[70s] CUSTOMER: I will just   (मैं एकदम)\n[70s] AGENT: Yes, I will send you my details.   (हां मैं आपको अपना डिटेल भेज देता हूं।)\n[71s] CUSTOMER: Yes. I'll save your number.   (हां। नंबर सेव करता हूं मैं आपका।)\n[73s] AGENT: This is not my number, it's the company's number. This is my company-generated number. So I will... my own   (ये नंबर नहीं है मेरा, कंपनी का नंबर है। ये मेरा कंपनी जनरेटेड नंबर है। तो मैं आपको अपना)\n[76s] CUSTOMER: I'll save the WhatsApp one.   (वो WhatsApp वाला सेव करता हूं मैं।)\n[77s] AGENT: I have just shared it with you. If you message me on that, I will save it. Yes.   (मैं अभी शेयर कर दिया हूं आपको। आप उसपे मुझे मैसेज कर देंगे तो मैं उसको सेव कर लूंगा। जी।)\n[81s] CUSTOMER: That will work, okay.   (चलेगा, ठीक है।)\n[81s] AGENT: It will work.   (चलेगा।)\n[82s] CUSTOMER: Okay.   (ठीक है।)\n[83s] AGENT: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 41,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "41 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You must lead the conversation by asking the required discovery questions instead of waiting for the customer, and always close with a specific next action like a scheduled callback.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, who had registered on the platform, was looking for pipes, sandwich panels, TMT bars, and roofing. The agent confirmed JSW supplies these items and explained the direct B2B model and delivery process. The call ended with the agent asking the customer to send their requirements via WhatsApp for a quote, with no specific follow-up scheduled.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, hello. This is Alok Pandey speaking from JSW One.\", \"comment\": \"The agent provided a professional, non-pushy opening that referenced the customer's platform registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any of the four required basic profile verification questions (name, city, procurement role, contact details).\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"The agent failed to conduct discovery, asking only about product needs but not about business type, quantity, payment terms, or current suppliers.\"}, {\"step_id\": \"NR4\", \"result\": \"pass\", \"evidence\": \"Those will be our FOR rates, delivered.\", \"comment\": \"The agent explained the delivered pricing model and stock availability in response to the customer's questions.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Although a need was identified, the agent failed to capture any specific requirements (specs, quantity), instead asking the customer to send them later.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a concrete next step; the agent put the onus on the customer to message him on WhatsApp.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"You must lead the conversation by asking the required discovery questions instead of waiting for the customer, and always close with a specific next action like a scheduled callback.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"just_registered_to_check\", \"state\": \"handled\", \"evidence\": \"Yes, I was looking, I was looking at the pipe and sandwich panel section, sandwich panel.\", \"response\": \"Okay, so this is what you need? Do you have a requirement for pipes and this?\"}], \"call_summary\": \"The customer, who had registered on the platform, was looking for pipes, sandwich panels, TMT bars, and roofing. The agent confirmed JSW supplies these items and explained the direct B2B model and delivery process. The call ended with the agent asking the customer to send their requirements via WhatsApp for a quote, with no specific follow-up scheduled.\"}",
  "error": null,
  "latency_ms": 51003,
  "input_tokens": 4185,
  "output_tokens": 817,
  "created_at": "2026-09-25 11:34:20",
  "sentiment": "positive",
  "sentiment_score": 0.774,
  "sentiment_confidence": "high",
  "pos": 12,
  "neg": 0,
  "lex_hits": 14,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.624,
  "agent_talk_sec": 47.4,
  "customer_talk_sec": 28.6,
  "dead_air_sec": 99.0,
  "longest_monologue_sec": 7.5,
  "agent_wpm": 345.6,
  "interruptions": 0,
  "agent_turns": 21,
  "customer_turns": 20,
  "discovery_qs": 5,
  "words_agent": 273,
  "words_customer": 132,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178850155011",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.47,
      "end_s": 1.9,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178850155011",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.7,
      "end_s": 3.03,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178850155011",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.5,
      "end_s": 5.7,
      "text_en": "Are you calling from Cloud Biotech?",
      "text_native": "Cloud Biotech से बोल रहे हो?"
    },
    {
      "ucid": "21112178850155011",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.8,
      "end_s": 6.0,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178850155011",
      "idx": 4,
      "speaker": "agent",
      "start_s": 6.8,
      "end_s": 9.8,
      "text_en": "Sir, hello. This is Alok Pandey speaking from JSW One.",
      "text_native": "सर नमस्ते, मैं आलोक पांडे बात कर रहा हूं JSW One से।"
    },
    {
      "ucid": "21112178850155011",
      "idx": 5,
      "speaker": "customer",
      "start_s": 9.8,
      "end_s": 11.1,
      "text_en": "Are you calling from Jindal Steel?",
      "text_native": "Jindal Steel से बोल रहे हैं?"
    },
    {
      "ucid": "21112178850155011",
      "idx": 6,
      "speaker": "agent",
      "start_s": 11.1,
      "end_s": 12.3,
      "text_en": "Sir, I'm calling from JSW.",
      "text_native": "सर JSW से बात कर रहे हैं।"
    },
    {
      "ucid": "21112178850155011",
      "idx": 7,
      "speaker": "customer",
      "start_s": 12.7,
      "end_s": 13.3,
      "text_en": "Yes, yes, tell me.",
      "text_native": "हां हां, बोलिए।"
    },
    {
      "ucid": "21112178850155011",
      "idx": 8,
      "speaker": "agent",
      "start_s": 13.6,
      "end_s": 17.1,
      "text_en": "Sir, actually you were registered on our platform, I called regarding that. Do you have any require- any requirement, sir?",
      "text_native": "सर एक्चुअली में आप हमारे प्लेटफार्म पर रजिस्टर्ड थे, उसी के रिगार्डिंग कॉल किया था। कुछ रिक्वायर- आपका रिक्वायरमेंट रहता है सर?"
    },
    {
      "ucid": "21112178850155011",
      "idx": 9,
      "speaker": "customer",
      "start_s": 17.1,
      "end_s": 22.0,
      "text_en": "Yes, I was looking, I was looking at the pipe and sandwich panel section, sandwich panel. Okay. Yes, I didn't find it in there.",
      "text_native": "हां मैं तो देख रहा था, पाइप का और सैंडविच पैनल का सेक्शन देख रहा था, सैंडविच पैनल। अच्छा। हां उसमें मिला नहीं मुझे।"
    },
    {
      "ucid": "21112178850155011",
      "idx": 10,
      "speaker": "agent",
      "start_s": 22.0,
      "end_s": 24.5,
      "text_en": "Okay, so this is what you need? Do you have a requirement for pipes and this?",
      "text_native": "अच्छा तो आपको यही रहता है क्या? पाइप्स एंड इसकी रिक्वायरमेंट रहती है क्या?"
    },
    {
      "ucid": "21112178850155011",
      "idx": 11,
      "speaker": "customer",
      "start_s": 24.8,
      "end_s": 27.0,
      "text_en": "Yes, we need pipes too. We also need bars and",
      "text_native": "हां पाइप्स भी लगता है हमें। बार भी लगता रहता है और"
    },
    {
      "ucid": "21112178850155011",
      "idx": 12,
      "speaker": "agent",
      "start_s": 27.0,
      "end_s": 27.8,
      "text_en": "Meaning TMT bars?",
      "text_native": "मतलब TMT bars?"
    },
    {
      "ucid": "21112178850155011",
      "idx": 13,
      "speaker": "customer",
      "start_s": 27.8,
      "end_s": 29.3,
      "text_en": "sandwich panel and roofing.",
      "text_native": "सैंडविच पैनल और रूफिंग।"
    },
    {
      "ucid": "21112178850155011",
      "idx": 14,
      "speaker": "agent",
      "start_s": 29.3,
      "end_s": 30.9,
      "text_en": "We do all this too, sir, we supply that.",
      "text_native": "ये सब भी करते हैं ना सर, सप्लाई करते हैं वो।"
    },
    {
      "ucid": "21112178850155011",
      "idx": 15,
      "speaker": "customer",
      "start_s": 31.0,
      "end_s": 31.4,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178850155011",
      "idx": 16,
      "speaker": "agent",
      "start_s": 31.4,
      "end_s": 32.4,
      "text_en": "We do TMTs as well.",
      "text_native": "TMTs भी करते हैं।"
    },
    {
      "ucid": "21112178850155011",
      "idx": 17,
      "speaker": "customer",
      "start_s": 32.4,
      "end_s": 34.5,
      "text_en": "Can I get a catalog and price list on my mail?",
      "text_native": "मुझे कैटलॉग और प्राइस लिस्ट मिल सकता है क्या मुझे मेल पे?"
    },
    {
      "ucid": "21112178850155011",
      "idx": 18,
      "speaker": "agent",
      "start_s": 34.5,
      "end_s": 42.0,
      "text_en": "Sir, see how it is, I will share my, I mean, my details on WhatsApp. My entire... I mean, I can share the catalog if you want, but regarding prices, they are system-generated. So, as you give me the SKU-wise requirement, I will share the quotation with you.",
      "text_native": "सर देखिए कैसा रहता है, मैं आपको मेरा मतलब शेयर कर देता हूं WhatsApp पे डिटेल्स। मेरा पूरा रहेगा, मतलब वो कैटलॉग भी मैं चाहिए तो शेयर कर दूंगा, लेकिन प्राइसेस का कैसा रहता है, वो सिस्टम जनरेटेड रहते हैं। तो आप मुझे जैसे SKU वाइज रिक्वायरमेंट देंगे, मैं आपको कोटेशन शेयर कर दूंगा।"
    },
    {
      "ucid": "21112178850155011",
      "idx": 19,
      "speaker": "customer",
      "start_s": 42.0,
      "end_s": 42.8,
      "text_en": "Yes, yes, that's right.",
      "text_native": "हां हां, बराबर है।"
    },
    {
      "ucid": "21112178850155011",
      "idx": 20,
      "speaker": "agent",
      "start_s": 42.8,
      "end_s": 49.3,
      "text_en": "You have to WhatsApp me. Do one thing, give me a general requirement of yours. I will tell you about it, that we can source this, we cannot do this. And this will be its quotation. Those will be our FOR rates, delivered.",
      "text_native": "आप मुझे WhatsApp करना है। वो एक काम, मुझे अपना एक रिक्वायरमेंट बता दीजिएगा जनरल। मैं आपको उसका बता दूंगा कि ये हम सोर्स कर सकते हैं, ये हम नहीं कर सकते। और ये उसका कोटेशन रहेगा। वो FOR रेट्स होंगे हमारे, डिलीवर्ड।"
    },
    {
      "ucid": "21112178850155011",
      "idx": 21,
      "speaker": "customer",
      "start_s": 49.6,
      "end_s": 51.7,
      "text_en": "Yes, and what is the delivery system like in that?",
      "text_native": "हां और डिलीवरी सिस्टम कैसा रहता है उस- उसमें?"
    },
    {
      "ucid": "21112178850155011",
      "idx": 22,
      "speaker": "agent",
      "start_s": 51.7,
      "end_s": 57.5,
      "text_en": "Sir, I mean, how it is for us, the order is confirmed against a PI. Once your, I mean, an order is confirmed, then within two to three days, we deliver the order.",
      "text_native": "सर मतलब जैसे हमारा कैसा रहता है, PI के अगेंस्ट ऑर्डर कंफर्म होता है। एक बार आपका मतलब एक ऑर्डर कंफर्म हो जाती है, तो उसके टू टू थ्री डेज में हम लोग ऑर्डर डिलीवर कर देते हैं।"
    },
    {
      "ucid": "21112178850155011",
      "idx": 23,
      "speaker": "customer",
      "start_s": 57.8,
      "end_s": 58.6,
      "text_en": "That will work, okay.",
      "text_native": "चलेगा, ठीक है।"
    },
    {
      "ucid": "21112178850155011",
      "idx": 24,
      "speaker": "agent",
      "start_s": 58.9,
      "end_s": 62.8,
      "text_en": "Yes, because we already have stock available. Because whenever we give confirmation, our stock is ready or else",
      "text_native": "हां, क्योंकि हमारे पास ऑलरेडी स्टॉक अवेलेबल रहता है। क्योंकि जब भी हम कन्फर्मेशन देते हैं, हमारा स्टॉक रेडी रहता है या फिर"
    },
    {
      "ucid": "21112178850155011",
      "idx": 25,
      "speaker": "customer",
      "start_s": 62.8,
      "end_s": 65.8,
      "text_en": "Mostly that is ready. It will be directly B2B, right? There won't be any dealers or anything in this?",
      "text_native": "मोस्टली वही रेडी रहता है। डायरेक्टली B to B रहेगा ना? डीलर वगेरा इसमें नहीं रहेंगे?"
    },
    {
      "ucid": "21112178850155011",
      "idx": 26,
      "speaker": "agent",
      "start_s": 65.8,
      "end_s": 66.4,
      "text_en": "Yes, it's B2B.",
      "text_native": "हां B to B है।"
    },
    {
      "ucid": "21112178850155011",
      "idx": 27,
      "speaker": "customer",
      "start_s": 66.4,
      "end_s": 66.8,
      "text_en": "B2B.",
      "text_native": "B to B."
    },
    {
      "ucid": "21112178850155011",
      "idx": 28,
      "speaker": "agent",
      "start_s": 66.8,
      "end_s": 67.8,
      "text_en": "No, no, no one in between.",
      "text_native": "नहीं नहीं, कोई बीच में नहीं।"
    },
    {
      "ucid": "21112178850155011",
      "idx": 29,
      "speaker": "customer",
      "start_s": 68.1,
      "end_s": 69.5,
      "text_en": "That will work, okay. Send me the catalog.",
      "text_native": "चलेगा, ठीक है। मुझे कैटलॉग भेज दीजिए।"
    },
    {
      "ucid": "21112178850155011",
      "idx": 30,
      "speaker": "agent",
      "start_s": 69.5,
      "end_s": 69.7,
      "text_en": "And",
      "text_native": "और"
    },
    {
      "ucid": "21112178850155011",
      "idx": 31,
      "speaker": "customer",
      "start_s": 69.7,
      "end_s": 70.3,
      "text_en": "I will just",
      "text_native": "मैं एकदम"
    },
    {
      "ucid": "21112178850155011",
      "idx": 32,
      "speaker": "agent",
      "start_s": 70.3,
      "end_s": 71.3,
      "text_en": "Yes, I will send you my details.",
      "text_native": "हां मैं आपको अपना डिटेल भेज देता हूं।"
    },
    {
      "ucid": "21112178850155011",
      "idx": 33,
      "speaker": "customer",
      "start_s": 71.3,
      "end_s": 72.9,
      "text_en": "Yes. I'll save your number.",
      "text_native": "हां। नंबर सेव करता हूं मैं आपका।"
    },
    {
      "ucid": "21112178850155011",
      "idx": 34,
      "speaker": "agent",
      "start_s": 73.1,
      "end_s": 75.8,
      "text_en": "This is not my number, it's the company's number. This is my company-generated number. So I will... my own",
      "text_native": "ये नंबर नहीं है मेरा, कंपनी का नंबर है। ये मेरा कंपनी जनरेटेड नंबर है। तो मैं आपको अपना"
    },
    {
      "ucid": "21112178850155011",
      "idx": 35,
      "speaker": "customer",
      "start_s": 75.8,
      "end_s": 77.1,
      "text_en": "I'll save the WhatsApp one.",
      "text_native": "वो WhatsApp वाला सेव करता हूं मैं।"
    },
    {
      "ucid": "21112178850155011",
      "idx": 36,
      "speaker": "agent",
      "start_s": 77.1,
      "end_s": 80.6,
      "text_en": "I have just shared it with you. If you message me on that, I will save it. Yes.",
      "text_native": "मैं अभी शेयर कर दिया हूं आपको। आप उसपे मुझे मैसेज कर देंगे तो मैं उसको सेव कर लूंगा। जी।"
    },
    {
      "ucid": "21112178850155011",
      "idx": 37,
      "speaker": "customer",
      "start_s": 80.6,
      "end_s": 81.3,
      "text_en": "That will work, okay.",
      "text_native": "चलेगा, ठीक है।"
    },
    {
      "ucid": "21112178850155011",
      "idx": 38,
      "speaker": "agent",
      "start_s": 81.3,
      "end_s": 81.6,
      "text_en": "It will work.",
      "text_native": "चलेगा।"
    },
    {
      "ucid": "21112178850155011",
      "idx": 39,
      "speaker": "customer",
      "start_s": 82.0,
      "end_s": 82.3,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178850155011",
      "idx": 40,
      "speaker": "agent",
      "start_s": 82.8,
      "end_s": 83.1,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178850155011",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, hello. This is Alok Pandey speaking from JSW One.",
      "comment": "The agent provided a professional, non-pushy opening that referenced the customer's platform registration."
    },
    {
      "ucid": "21112178850155011",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any of the four required basic profile verification questions (name, city, procurement role, contact details)."
    },
    {
      "ucid": "21112178850155011",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "The agent failed to conduct discovery, asking only about product needs but not about business type, quantity, payment terms, or current suppliers."
    },
    {
      "ucid": "21112178850155011",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Those will be our FOR rates, delivered.",
      "comment": "The agent explained the delivered pricing model and stock availability in response to the customer's questions."
    },
    {
      "ucid": "21112178850155011",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Although a need was identified, the agent failed to capture any specific requirements (specs, quantity), instead asking the customer to send them later."
    },
    {
      "ucid": "21112178850155011",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without a concrete next step; the agent put the onus on the customer to message him on WhatsApp."
    }
  ],
  "objections": [
    {
      "ucid": "21112178850155011",
      "obj_type": "just_registered_to_check",
      "state": "handled",
      "evidence": "Yes, I was looking, I was looking at the pipe and sandwich panel section, sandwich panel.",
      "response": "Okay, so this is what you need? Do you have a requirement for pipes and this?"
    }
  ],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}