{
  "ucid": "21112178850144911",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 11:27:29",
  "end_time": "2026-09-04 11:28:11",
  "duration_sec": 42,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA6cd3102e260ff01bd2b997f3b89a9d7e.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 912,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178850144911__DIA6cd3102e260ff01bd2b997f3b89a9d7e.mp3",
  "audio_bytes": 54432,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 18.144,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello.\n[3s] AGENT: Hello.\n[4s] CUSTOMER: Hello.\n[4s] AGENT: Am I speaking with M G Traders?   (एम जी ट्रेडर्स में बात हो रहा है?)\n[6s] CUSTOMER: Yes, speak.   (हां बोलो।)\n[7s] AGENT: Sir, this is Anushree speaking from JSW One.   (सर, अनुश्री की बात कर रही हूं JSW One से।)\n[9s] CUSTOMER: No madam, there is no requirement right now.   (नहीं मैडम अभी कोई requirement नहीं।)\n[11s] AGENT: Okay, thank you.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: There is a slight echo on the customer's side.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer immediately says 'no requirement', you must still attempt to ask when a better time to call back would be, instead of immediately ending the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a newly registered lead, 'M G Traders'. The customer immediately stated they had no current requirement and effectively ended the call. The agent accepted the brush-off without attempting any discovery or scheduling a future follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The opener was a standard identification, not a warm welcome that acknowledges the new registration or positions the agent as a helper.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Am I speaking with M G Traders?\", \"comment\": \"Only one of the four required basic profile questions was attempted before the call was terminated by the customer.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer immediately shut down the conversation.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any platform education could be attempted.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"When the customer said 'no requirement', the agent did not attempt to schedule a specific callback date for a future opportunity.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with a simple 'thank you' and no defined next step like a quote, callback, or walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer immediately says 'no requirement', you must still attempt to ask when a better time to call back would be, instead of immediately ending the call.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a newly registered lead, 'M G Traders'. The customer immediately stated they had no current requirement and effectively ended the call. The agent accepted the brush-off without attempting any discovery or scheduling a future follow-up.\"}",
  "error": null,
  "latency_ms": 30041,
  "input_tokens": 2758,
  "output_tokens": 678,
  "created_at": "2026-09-25 11:34:00",
  "sentiment": "negative",
  "sentiment_score": -0.559,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 6,
  "lex_hits": 2,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.587,
  "agent_talk_sec": 4.4,
  "customer_talk_sec": 3.1,
  "dead_air_sec": 34.5,
  "longest_monologue_sec": 2.0,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 1,
  "words_agent": 19,
  "words_customer": 12,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178850144911",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.83,
      "end_s": 2.23,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178850144911",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.86,
      "end_s": 3.16,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178850144911",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.6,
      "end_s": 3.96,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178850144911",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.46,
      "end_s": 5.8,
      "text_en": "Am I speaking with M G Traders?",
      "text_native": "एम जी ट्रेडर्स में बात हो रहा है?"
    },
    {
      "ucid": "21112178850144911",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.13,
      "end_s": 6.63,
      "text_en": "Yes, speak.",
      "text_native": "हां बोलो।"
    },
    {
      "ucid": "21112178850144911",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.83,
      "end_s": 8.83,
      "text_en": "Sir, this is Anushree speaking from JSW One.",
      "text_native": "सर, अनुश्री की बात कर रही हूं JSW One से।"
    },
    {
      "ucid": "21112178850144911",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.0,
      "end_s": 10.8,
      "text_en": "No madam, there is no requirement right now.",
      "text_native": "नहीं मैडम अभी कोई requirement नहीं।"
    },
    {
      "ucid": "21112178850144911",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.34,
      "end_s": 12.14,
      "text_en": "Okay, thank you.",
      "text_native": "Okay, thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178850144911",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The opener was a standard identification, not a warm welcome that acknowledges the new registration or positions the agent as a helper."
    },
    {
      "ucid": "21112178850144911",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Am I speaking with M G Traders?",
      "comment": "Only one of the four required basic profile questions was attempted before the call was terminated by the customer."
    },
    {
      "ucid": "21112178850144911",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer immediately shut down the conversation."
    },
    {
      "ucid": "21112178850144911",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any platform education could be attempted."
    },
    {
      "ucid": "21112178850144911",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "When the customer said 'no requirement', the agent did not attempt to schedule a specific callback date for a future opportunity."
    },
    {
      "ucid": "21112178850144911",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended with a simple 'thank you' and no defined next step like a quote, callback, or walkthrough."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}