21112178850068861 · Call

Call 21112178850068861 2026-09-04 · Sajal Bhaskar · 5:08

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	Does_not_deal_Steel	full conversation 61 turns, clean transcript (0% inaudible)	Hindi	61	new_registration (campaign_name:medium)

Audio: clear: There is a slight echo on the agent's side, but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

material: Stainless Steel

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.25

confidence high · +23/−3 from 42 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) The agent only discovered the end application (utensils); no questions were asked about monthly tonnage, brands, payment terms, or current JSW buying status.

training gap Nobody in the data does this step well, so this is a training gap for the floor rather than a personal one.

−2.0 pts First opportunity identified The agent correctly identified there was no current requirement for MS steel, but did not schedule a specific callback date.

How Anupreeti Mahadik did it on a 8.5/10 call —

Tell me the width and this, I will send the rate accordingly. As it is.

−2.0 pts Closure - one of three outcomes The call ended with the agent helpfully disqualifying the lead, but none of the required closure outcomes (quote, callback, walkthrough) were achieved.

How Anupreeti Mahadik did it on a 8.5/10 call —

I will send it to you on WhatsApp. And also give me this, give me the estimate itself then, immediately.

did well

Warm welcome opener

Uh, I was calling from JSW One, sir. Hello.

Summary

The agent contacted a newly registered user who had downloaded the app for 'knowledge'. Through effective questioning, the agent determined the customer's requirement was for stainless steel to manufacture utensils, which JSW One does not supply. The agent professionally explained the product mismatch and helpfully directed the customer to the correct Jindal entity (JSL).

Coaching

While you correctly identified the product mismatch, you missed the opportunity to ask basic profiling and discovery questions at the start, which could provide valuable market data.

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	Uh, I was calling from JSW One, sir. Hello. The agent provided a standard, professional opening, introducing himself and the company without being pushy.
NR2 Verify basic profile (4 Qs)	1	fail	1	0.0	Hello, who am I speaking with? The agent only attempted to get the customer's name and did not ask for company, procurement city, or decision-making involvement.
NR3 Full discovery (8 Qs)	3	fail	1	0.0	what do you have to do with it? With the pata you are talking about? The agent only discovered the end application (utensils); no questions were asked about monthly tonnage, brands, payment terms, or current JSW buying status.
NR4 Platform education	1	fail	–	0.0	The agent listed product categories but did not explain any of the platform's value propositions like transparent pricing, TC availability, or delivery.
NR5 First opportunity identified	2	fail	–	0.0	The agent correctly identified there was no current requirement for MS steel, but did not schedule a specific callback date.
NR6 Closure - one of three outcomes	2	fail	–	0.0	The call ended with the agent helpfully disqualifying the lead, but none of the required closure outcomes (quote, callback, walkthrough) were achieved.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
just_registered_to_check	handled	No sir, I had just downloaded the app for knowledge because the steel 'pata' comes, right?	what do you have to do with it? With the pata you are talking about?

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.452	60.5s	73.3s	174.2s	10.0s	303.5	0	30	31	14

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.7s

Hello.

हलो

agent

2.4s

Hello, who am I speaking with?

हलो, किससे मेरी बात कर रहे हैं?

customer

4.4s

Yes.

हां जी।

agent

5.2s

Uh, I was calling from JSW One, sir. Hello.

अह JSW One से बात कर रहा था सर, नमस्कार।

customer

7.6s

Hello sir, please tell me.

नमस्ते सर, बोलिए ना।

agent

9.0s

Sir, are you looking for anything in steel right now?

सर जी अभी कुछ देख रहे हैं steel में?

customer

10.9s

No sir, I had just downloaded the app for knowledge because the steel 'pata' comes, right?

नहीं सर, वो तो मैंने खाली एक knowledge के लिए app डाउनलोड किया था क्योंकि जो steel का पाटा ही आता है ना?

agent

15.3s

Okay.

अच्छा।

customer

15.8s

Hello, the steel sheet that comes from Rajasthan.

हलो, steel की जो sheet आती है ना राजस्थान से।

agent

18.3s

Hmm.

हम्म।

customer

18.7s

Pata, you understood pata, right? So JSW makes uh these flats, right?

पाटा, पाटा आप समझ गए ना? तो JSW तो अह ये flat बनाते हैं ना?

agent

21.9s

No, JSW One MSMEs, so what we supply in mild steel segments are HR, CR, GP, TPGIL, wire rods, TMT bars.

नहीं, JSW जो One MSMEs हैं, तो हम जो supply करते हैं mild steel के segments में HR, CR, GP, TPGIL हो गया, wire rods हो गए, TMT bars हो गए।

customer

28.8s

Understood, understood.

समझ गया, समझ गया।

agent

29.6s

We supply all this, sir.

ये सब supply करते हैं सर।

customer

31.8s

Okay, but sir, the steel product that we need, the raw material that we need, it comes in sheet, in sheet. Which is called pata.

Okay, लेकिन जो सर हमको steel का जो product लगता है, raw material हमको जो लगता है, वो sheet में आता है, sheet में। जिसे पाटा बोलते हैं।

agent

36.8s

Uh pata, I think you are talking about HR sheet.

अह पाटा, मेरे हिसाब से HR sheet की बात कर रहे हैं आप।

customer

38.8s

HR sheet, yes. It could be that

HR sheet की, हां। हो सकता है जो

agent

40.2s

which is of IS 2062 grade, sir.

जो मतलब IS 2062 grade की होती है सर।

customer

42.3s

No, that is of the lowest quality, sir, which is called G5, G6, G7.

नहीं, वो सबसे low quality का रहता है सर, जिसे G5 बोलते हैं, G6 बोलते हैं, G7 बोलते हैं।

agent

46.1s

GR 2? I mean, what do you have to do with it? With the pata you are talking about?

GR 2? मतलब उससे करना क्या है आपको? पाटा जो आप कह रहे हो उससे?

customer

48.8s

Like a glass is made, glass. From which glasses are made, bowls are made, plates are made, that one.

जैसे glass बनता है, glass. जिसमें glass बनता है, कटोरियां बनती है, थाली बनता है, वो।

agent

52.1s

So you need it for molding?

मतलब molding के लिए चाहिए क्या?

customer

53.6s

Not for molding, sir. For pressing, spinning, buffing.

Molding के लिए नहीं है सर। Pressing, spinning, buffing, उसके लिए।

agent

56.4s

Pressing, spinning, buffing. Do you get a TC or something for the product you buy? Test certificate?

Pressing, spinning, buffing. एक बार आप product जो लेते हो उसका TC वगेरा मिलता है क्या? Test certificate?

customer

60.1s

Okay sir, should I download the app and see?

Okay सर, मैं आपको जरा app डाउनलोड करके देखूं?

agent

62.4s

Uh no, app, you can also see our website, we have an app too. But

अह नहीं, app, website भी आप देख सकते हैं हमारी, तो app भी है। But

customer

64.8s

Okay sir, on the website, right?

ठीक है सर, website पे ना?

agent

65.8s

Yes, I will send the brochure, sir.

हां, मैं सर brochure भेज दूंगा।

customer

67.4s

Yes, yes.

जी, जी।

agent

68.0s

Do you get a TC, sir? The test certificate for the material you buy?

TC वगेरा मिलता है सर? Test certificate जो material लेते हो आप?

customer

70.0s

What sir?

क्या सर?

agent

70.6s

Do you get a test certificate for the material you buy from Rajasthan, the 'pata' you mentioned?

Test certificate मिलता है जो material लेते हो आप राजस्थान से पाटा कह रहे हो ना जो?

customer

73.2s

Yes, yes. But they get it, sir, the 'pata' suppliers.

जी जी। वो तो उनको मिलता है ना सर, वो जो पाटा वाले जो supplier है।

agent

76.2s

Okay, so they don't give it? The test certificate?

अच्छा, वो देते नहीं है क्या? Test certificate?

customer

77.9s

They do, sir.

देते ना सर।

agent

78.7s

Then please send me that test certificate once, I will see what material it is, what grade, etc.

हां तो वो एक बार भेज दीजिए मेरेको test certificate, तो मैं देख लूंगा कौनसा material है, क्या grade है वगेरा वगेरा।

customer

82.2s

Sir, how do I tell you, I don't know if it's written on the bill or not. HSN code

वो सर कैसे बताऊं मैं आपको, वो तो बिल पे लिखा रहता है कि नहीं रहता है। HSN code

agent

85.4s

No problem.

कोई बात नहीं।

customer

86.4s

Actually, that is 204 raw material, 204, which they call 304. 304 is for coil.

Actually वो दो सौ चार का raw material है, दो सौ चार, जो बोलते हैं तीन सौ चार बोलते हैं। तीन सौ चार तो coil का रहता है।

agent

90.6s

304, 204, this seems like the SS segment to me.

तीन सौ चार, दो सौ चार, ये तो SS का segment लग रहा है मुझे।

customer

92.6s

Yes, yes, I am talking about SS. I am talking about stainless steel.

जी जी, SS की बात कर रहा हूं मैं। Stainless steel की बात कर रहा हूं।

agent

94.6s

Okay, no no, not stainless steel, we provide mild steel, sir.

अच्छा, नहीं नहीं, stainless steel नहीं, हम mild steel देते हैं सर।

customer

96.9s

Okay, mild steel, okay okay okay.

agent

98.6s

So, do you have any material consumption in that, sir?

तो उसमें रहता है सर कुछ आपका material का consumption?

customer

100.2s

No, no, we need stainless steel raw material, with which we make utensils, for the use of making utensils.

नहीं नहीं, हमको stainless steel का लगता है raw material, जिससे हम बर्तन बनाते हैं, बर्तन बनाने की use में।

agent

103.5s

Okay, okay, okay.

customer

104.4s

So they say Jindal Jindal, so I downloaded that Jindal app to see, that's what I mean.

तो Jindal Jindal बोलते हैं तो मैंने वो Jindal का app डाउनलोड करके देख लिया, कहने का मतलब ये है।

agent

107.8s

Okay, okay, sir, this one, this segment used to provide SS before, a year ago. It has been stopped a year ago. So now there will be Jindal Steel Limited, as JSL. If you put JSL on the net, JSL Jindal Steel Limited. You can go through it once on the website.

अच्छा अच्छा, वो सर ये वाला, ये segment पहले SS देता था, एक साल पहले। अभी बंद कर दिया है एक साल पहले। तो अभी Jindal Steel Limited होगा, JSL करके। आपको net पे डालोगे JSL, JSL Jindal Steel Limited. आप उसपे go through कर लो एक बार website पे।

customer

118.2s

Okay okay sir, understood, understood. Jindal Stainless Steel. Hmm hmm hmm. Jindal Steel Limited.

Okay okay सर, समझ गया, समझ गया। Jindal Stainless Steel. हम्म हम्म हम्म। Jindal Steel Limited.

agent

121.8s

Yes.

हां।

customer

122.6s

And what is the full form of JSW, sir?

और ये JSW का full form क्या है सर?

agent

124.4s

Jindal South West.

customer

125.8s

Okay, Jindal South West. Okay sir, it's here, it's here on the website. That's why I downloaded this Jindal app, to get some information about rates, like what types of grades are available, for knowledge. Like that.

Okay, Jindal South West. Okay सर, आ गया, आ गया website पे। वही मैंने उसी चक्कर में Jindal का ये app डाउनलोड किया था ताकि rate-vet का कुछ जानकारी मिले, जैसे कितने क्या type के grade आते हैं, वो knowledge के लिए। ऐसा।

agent

133.4s

For SS, you will find it at JSL.

SS का तो JSL में मिलेगा।

customer

135.0s

Inside this, there is hot rolled coil, that's what is called HR coil, right?

इसके अंदर hot roll coil है, वही HR coil बोलते हैं ना उसे?

agent

137.2s

Yes, that is mild steel, sir, that is not SS.

हां, वो mild steel है सर, वो SS नहीं है।

customer

139.0s

Okay okay. Cold rolled steel, CR. Then there's wire rod, rebar, rebars, then, then plates. Okay sir, fine. It will work.

Okay okay. Cold rolled steel, CR. फिर wire rod हुआ, rebar, rebars हो गया, फिर, फिर plates हो गया। Okay सर, ठीक है। चलेगा।

agent

145.4s

Okay sir.

ठीक है सर।

customer

146.0s

Okay. Yes, thank you.

Okay. जी, thank you.

agent

147.2s

Okay, hello.

Okay, नमस्ते।

customer

148.2s

Hmm.

हम्म।