{
  "ucid": "21112178850068861",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 11:14:48",
  "end_time": "2026-09-04 11:19:56",
  "duration_sec": 308,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Does_not_deal_Steel",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7ab79537483df3585a483c1b102e7707.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 915,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178850068861__DIA7ab79537483df3585a483c1b102e7707.mp3",
  "audio_bytes": 758808,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 252.936,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हलो)\n[2s] AGENT: Hello, who am I speaking with?   (हलो, किससे मेरी बात कर रहे हैं?)\n[4s] CUSTOMER: Yes.   (हां जी।)\n[5s] AGENT: Uh, I was calling from JSW One, sir. Hello.   (अह JSW One से बात कर रहा था सर, नमस्कार।)\n[8s] CUSTOMER: Hello sir, please tell me.   (नमस्ते सर, बोलिए ना।)\n[9s] AGENT: Sir, are you looking for anything in steel right now?   (सर जी अभी कुछ देख रहे हैं steel में?)\n[11s] CUSTOMER: No sir, I had just downloaded the app for knowledge because the steel 'pata' comes, right?   (नहीं सर, वो तो मैंने खाली एक knowledge के लिए app डाउनलोड किया था क्योंकि जो steel का पाटा ही आता है ना?)\n[15s] AGENT: Okay.   (अच्छा।)\n[16s] CUSTOMER: Hello, the steel sheet that comes from Rajasthan.   (हलो, steel की जो sheet आती है ना राजस्थान से।)\n[18s] AGENT: Hmm.   (हम्म।)\n[19s] CUSTOMER: Pata, you understood pata, right? So JSW makes uh these flats, right?   (पाटा, पाटा आप समझ गए ना? तो JSW तो अह ये flat बनाते हैं ना?)\n[22s] AGENT: No, JSW One MSMEs, so what we supply in mild steel segments are HR, CR, GP, TPGIL, wire rods, TMT bars.   (नहीं, JSW जो One MSMEs हैं, तो हम जो supply करते हैं mild steel के segments में HR, CR, GP, TPGIL हो गया, wire rods हो गए, TMT bars हो गए।)\n[29s] CUSTOMER: Understood, understood.   (समझ गया, समझ गया।)\n[30s] AGENT: We supply all this, sir.   (ये सब supply करते हैं सर।)\n[32s] CUSTOMER: Okay, but sir, the steel product that we need, the raw material that we need, it comes in sheet, in sheet. Which is called pata.   (Okay, लेकिन जो सर हमको steel का जो product लगता है, raw material हमको जो लगता है, वो sheet में आता है, sheet में। जिसे पाटा बोलते हैं।)\n[37s] AGENT: Uh pata, I think you are talking about HR sheet.   (अह पाटा, मेरे हिसाब से HR sheet की बात कर रहे हैं आप।)\n[39s] CUSTOMER: HR sheet, yes. It could be that   (HR sheet की, हां। हो सकता है जो)\n[40s] AGENT: which is of IS 2062 grade, sir.   (जो मतलब IS 2062 grade की होती है सर।)\n[42s] CUSTOMER: No, that is of the lowest quality, sir, which is called G5, G6, G7.   (नहीं, वो सबसे low quality का रहता है सर, जिसे G5 बोलते हैं, G6 बोलते हैं, G7 बोलते हैं।)\n[46s] AGENT: GR 2? I mean, what do you have to do with it? With the pata you are talking about?   (GR 2? मतलब उससे करना क्या है आपको? पाटा जो आप कह रहे हो उससे?)\n[49s] CUSTOMER: Like a glass is made, glass. From which glasses are made, bowls are made, plates are made, that one.   (जैसे glass बनता है, glass. जिसमें glass बनता है, कटोरियां बनती है, थाली बनता है, वो।)\n[52s] AGENT: So you need it for molding?   (मतलब molding के लिए चाहिए क्या?)\n[54s] CUSTOMER: Not for molding, sir. For pressing, spinning, buffing.   (Molding के लिए नहीं है सर। Pressing, spinning, buffing, उसके लिए।)\n[56s] AGENT: Pressing, spinning, buffing. Do you get a TC or something for the product you buy? Test certificate?   (Pressing, spinning, buffing. एक बार आप product जो लेते हो उसका TC वगेरा मिलता है क्या? Test certificate?)\n[60s] CUSTOMER: Okay sir, should I download the app and see?   (Okay सर, मैं आपको जरा app डाउनलोड करके देखूं?)\n[62s] AGENT: Uh no, app, you can also see our website, we have an app too. But   (अह नहीं, app, website भी आप देख सकते हैं हमारी, तो app भी है। But)\n[65s] CUSTOMER: Okay sir, on the website, right?   (ठीक है सर, website पे ना?)\n[66s] AGENT: Yes, I will send the brochure, sir.   (हां, मैं सर brochure भेज दूंगा।)\n[67s] CUSTOMER: Yes, yes.   (जी, जी।)\n[68s] AGENT: Do you get a TC, sir? The test certificate for the material you buy?   (TC वगेरा मिलता है सर? Test certificate जो material लेते हो आप?)\n[70s] CUSTOMER: What sir?   (क्या सर?)\n[71s] AGENT: Do you get a test certificate for the material you buy from Rajasthan, the 'pata' you mentioned?   (Test certificate मिलता है जो material लेते हो आप राजस्थान से पाटा कह रहे हो ना जो?)\n[73s] CUSTOMER: Yes, yes. But they get it, sir, the 'pata' suppliers.   (जी जी। वो तो उनको मिलता है ना सर, वो जो पाटा वाले जो supplier है।)\n[76s] AGENT: Okay, so they don't give it? The test certificate?   (अच्छा, वो देते नहीं है क्या? Test certificate?)\n[78s] CUSTOMER: They do, sir.   (देते ना सर।)\n[79s] AGENT: Then please send me that test certificate once, I will see what material it is, what grade, etc.   (हां तो वो एक बार भेज दीजिए मेरेको test certificate, तो मैं देख लूंगा कौनसा material है, क्या grade है वगेरा वगेरा।)\n[82s] CUSTOMER: Sir, how do I tell you, I don't know if it's written on the bill or not. HSN code   (वो सर कैसे बताऊं मैं आपको, वो तो बिल पे लिखा रहता है कि नहीं रहता है। HSN code)\n[85s] AGENT: No problem.   (कोई बात नहीं।)\n[86s] CUSTOMER: Actually, that is 204 raw material, 204, which they call 304. 304 is for coil.   (Actually वो दो सौ चार का raw material है, दो सौ चार, जो बोलते हैं तीन सौ चार बोलते हैं। तीन सौ चार तो coil का रहता है।)\n[91s] AGENT: 304, 204, this seems like the SS segment to me.   (तीन सौ चार, दो सौ चार, ये तो SS का segment लग रहा है मुझे।)\n[93s] CUSTOMER: Yes, yes, I am talking about SS. I am talking about stainless steel.   (जी जी, SS की बात कर रहा हूं मैं। Stainless steel की बात कर रहा हूं।)\n[95s] AGENT: Okay, no no, not stainless steel, we provide mild steel, sir.   (अच्छा, नहीं नहीं, stainless steel नहीं, हम mild steel देते हैं सर।)\n[97s] CUSTOMER: Okay, mild steel, okay okay okay.\n[99s] AGENT: So, do you have any material consumption in that, sir?   (तो उसमें रहता है सर कुछ आपका material का consumption?)\n[100s] CUSTOMER: No, no, we need stainless steel raw material, with which we make utensils, for the use of making utensils.   (नहीं नहीं, हमको stainless steel का लगता है raw material, जिससे हम बर्तन बनाते हैं, बर्तन बनाने की use में।)\n[104s] AGENT: Okay, okay, okay.\n[104s] CUSTOMER: So they say Jindal Jindal, so I downloaded that Jindal app to see, that's what I mean.   (तो Jindal Jindal बोलते हैं तो मैंने वो Jindal का app डाउनलोड करके देख लिया, कहने का मतलब ये है।)\n[108s] AGENT: Okay, okay, sir, this one, this segment used to provide SS before, a year ago. It has been stopped a year ago. So now there will be Jindal Steel Limited, as JSL. If you put JSL on the net, JSL Jindal Steel Limited. You can go through it once on the website.   (अच्छा अच्छा, वो सर ये वाला, ये segment पहले SS देता था, एक साल पहले। अभी बंद कर दिया है एक साल पहले। तो अभी Jindal Steel Limited होगा, JSL करके। आपको net पे डालोगे JSL, JSL Jindal Steel Limited. आप उसपे go through कर लो एक बार website पे।)\n[118s] CUSTOMER: Okay okay sir, understood, understood. Jindal Stainless Steel. Hmm hmm hmm. Jindal Steel Limited.   (Okay okay सर, समझ गया, समझ गया। Jindal Stainless Steel. हम्म हम्म हम्म। Jindal Steel Limited.)\n[122s] AGENT: Yes.   (हां।)\n[123s] CUSTOMER: And what is the full form of JSW, sir?   (और ये JSW का full form क्या है सर?)\n[124s] AGENT: Jindal South West.\n[126s] CUSTOMER: Okay, Jindal South West. Okay sir, it's here, it's here on the website. That's why I downloaded this Jindal app, to get some information about rates, like what types of grades are available, for knowledge. Like that.   (Okay, Jindal South West. Okay सर, आ गया, आ गया website पे। वही मैंने उसी चक्कर में Jindal का ये app डाउनलोड किया था ताकि rate-vet का कुछ जानकारी मिले, जैसे कितने क्या type के grade आते हैं, वो knowledge के लिए। ऐसा।)\n[133s] AGENT: For SS, you will find it at JSL.   (SS का तो JSL में मिलेगा।)\n[135s] CUSTOMER: Inside this, there is hot rolled coil, that's what is called HR coil, right?   (इसके अंदर hot roll coil है, वही HR coil बोलते हैं ना उसे?)\n[137s] AGENT: Yes, that is mild steel, sir, that is not SS.   (हां, वो mild steel है सर, वो SS नहीं है।)\n[139s] CUSTOMER: Okay okay. Cold rolled steel, CR. Then there's wire rod, rebar, rebars, then, then plates. Okay sir, fine. It will work.   (Okay okay. Cold rolled steel, CR. फिर wire rod हुआ, rebar, rebars हो गया, फिर, फिर plates हो गया। Okay सर, ठीक है। चलेगा।)\n[145s] AGENT: Okay sir.   (ठीक है सर।)\n[146s] CUSTOMER: Okay. Yes, thank you.   (Okay. जी, thank you.)\n[147s] AGENT: Okay, hello.   (Okay, नमस्ते।)\n[148s] CUSTOMER: Hmm.   (हम्म।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 61,
  "connected": 1,
  "audio_notes": "clear: There is a slight echo on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "61 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "While you correctly identified the product mismatch, you missed the opportunity to ask basic profiling and discovery questions at the start, which could provide valuable market data.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "Stainless Steel",
  "catalogue_status": "not_available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a newly registered user who had downloaded the app for 'knowledge'. Through effective questioning, the agent determined the customer's requirement was for stainless steel to manufacture utensils, which JSW One does not supply. The agent professionally explained the product mismatch and helpfully directed the customer to the correct Jindal entity (JSL).",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh, I was calling from JSW One, sir. Hello.\", \"comment\": \"The agent provided a standard, professional opening, introducing himself and the company without being pushy.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Hello, who am I speaking with?\", \"comment\": \"The agent only attempted to get the customer's name and did not ask for company, procurement city, or decision-making involvement.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"what do you have to do with it? With the pata you are talking about?\", \"comment\": \"The agent only discovered the end application (utensils); no questions were asked about monthly tonnage, brands, payment terms, or current JSW buying status.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent listed product categories but did not explain any of the platform's value propositions like transparent pricing, TC availability, or delivery.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent correctly identified there was no current requirement for MS steel, but did not schedule a specific callback date.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with the agent helpfully disqualifying the lead, but none of the required closure outcomes (quote, callback, walkthrough) were achieved.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"While you correctly identified the product mismatch, you missed the opportunity to ask basic profiling and discovery questions at the start, which could provide valuable market data.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"Stainless Steel\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"just_registered_to_check\", \"state\": \"handled\", \"evidence\": \"No sir, I had just downloaded the app for knowledge because the steel 'pata' comes, right?\", \"response\": \"what do you have to do with it? With the pata you are talking about?\"}], \"call_summary\": \"The agent contacted a newly registered user who had downloaded the app for 'knowledge'. Through effective questioning, the agent determined the customer's requirement was for stainless steel to manufacture utensils, which JSW One does not supply. The agent professionally explained the product mismatch and helpfully directed the customer to the correct Jindal entity (JSL).\"}",
  "error": null,
  "latency_ms": 45322,
  "input_tokens": 5182,
  "output_tokens": 854,
  "created_at": "2026-09-25 11:34:24",
  "sentiment": "positive",
  "sentiment_score": 0.247,
  "sentiment_confidence": "high",
  "pos": 23,
  "neg": 3,
  "lex_hits": 42,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.452,
  "agent_talk_sec": 60.5,
  "customer_talk_sec": 73.3,
  "dead_air_sec": 174.2,
  "longest_monologue_sec": 10.0,
  "agent_wpm": 303.5,
  "interruptions": 0,
  "agent_turns": 30,
  "customer_turns": 31,
  "discovery_qs": 14,
  "words_agent": 306,
  "words_customer": 339,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178850068861",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.67,
      "end_s": 1.21,
      "text_en": "Hello.",
      "text_native": "हलो"
    },
    {
      "ucid": "21112178850068861",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.37,
      "end_s": 4.21,
      "text_en": "Hello, who am I speaking with?",
      "text_native": "हलो, किससे मेरी बात कर रहे हैं?"
    },
    {
      "ucid": "21112178850068861",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.4,
      "end_s": 4.8,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.23,
      "end_s": 7.2,
      "text_en": "Uh, I was calling from JSW One, sir. Hello.",
      "text_native": "अह JSW One से बात कर रहा था सर, नमस्कार।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.56,
      "end_s": 8.6,
      "text_en": "Hello sir, please tell me.",
      "text_native": "नमस्ते सर, बोलिए ना।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.0,
      "end_s": 10.88,
      "text_en": "Sir, are you looking for anything in steel right now?",
      "text_native": "सर जी अभी कुछ देख रहे हैं steel में?"
    },
    {
      "ucid": "21112178850068861",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.88,
      "end_s": 14.88,
      "text_en": "No sir, I had just downloaded the app for knowledge because the steel 'pata' comes, right?",
      "text_native": "नहीं सर, वो तो मैंने खाली एक knowledge के लिए app डाउनलोड किया था क्योंकि जो steel का पाटा ही आता है ना?"
    },
    {
      "ucid": "21112178850068861",
      "idx": 7,
      "speaker": "agent",
      "start_s": 15.3,
      "end_s": 15.63,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 8,
      "speaker": "customer",
      "start_s": 15.8,
      "end_s": 17.88,
      "text_en": "Hello, the steel sheet that comes from Rajasthan.",
      "text_native": "हलो, steel की जो sheet आती है ना राजस्थान से।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 9,
      "speaker": "agent",
      "start_s": 18.3,
      "end_s": 18.5,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 10,
      "speaker": "customer",
      "start_s": 18.7,
      "end_s": 21.6,
      "text_en": "Pata, you understood pata, right? So JSW makes uh these flats, right?",
      "text_native": "पाटा, पाटा आप समझ गए ना? तो JSW तो अह ये flat बनाते हैं ना?"
    },
    {
      "ucid": "21112178850068861",
      "idx": 11,
      "speaker": "agent",
      "start_s": 21.9,
      "end_s": 28.8,
      "text_en": "No, JSW One MSMEs, so what we supply in mild steel segments are HR, CR, GP, TPGIL, wire rods, TMT bars.",
      "text_native": "नहीं, JSW जो One MSMEs हैं, तो हम जो supply करते हैं mild steel के segments में HR, CR, GP, TPGIL हो गया, wire rods हो गए, TMT bars हो गए।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 12,
      "speaker": "customer",
      "start_s": 28.8,
      "end_s": 29.6,
      "text_en": "Understood, understood.",
      "text_native": "समझ गया, समझ गया।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 13,
      "speaker": "agent",
      "start_s": 29.6,
      "end_s": 30.4,
      "text_en": "We supply all this, sir.",
      "text_native": "ये सब supply करते हैं सर।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 14,
      "speaker": "customer",
      "start_s": 31.8,
      "end_s": 36.8,
      "text_en": "Okay, but sir, the steel product that we need, the raw material that we need, it comes in sheet, in sheet. Which is called pata.",
      "text_native": "Okay, लेकिन जो सर हमको steel का जो product लगता है, raw material हमको जो लगता है, वो sheet में आता है, sheet में। जिसे पाटा बोलते हैं।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 15,
      "speaker": "agent",
      "start_s": 36.8,
      "end_s": 38.8,
      "text_en": "Uh pata, I think you are talking about HR sheet.",
      "text_native": "अह पाटा, मेरे हिसाब से HR sheet की बात कर रहे हैं आप।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 16,
      "speaker": "customer",
      "start_s": 38.8,
      "end_s": 40.2,
      "text_en": "HR sheet, yes. It could be that",
      "text_native": "HR sheet की, हां। हो सकता है जो"
    },
    {
      "ucid": "21112178850068861",
      "idx": 17,
      "speaker": "agent",
      "start_s": 40.2,
      "end_s": 42.0,
      "text_en": "which is of IS 2062 grade, sir.",
      "text_native": "जो मतलब IS 2062 grade की होती है सर।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 18,
      "speaker": "customer",
      "start_s": 42.3,
      "end_s": 45.8,
      "text_en": "No, that is of the lowest quality, sir, which is called G5, G6, G7.",
      "text_native": "नहीं, वो सबसे low quality का रहता है सर, जिसे G5 बोलते हैं, G6 बोलते हैं, G7 बोलते हैं।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 19,
      "speaker": "agent",
      "start_s": 46.1,
      "end_s": 48.8,
      "text_en": "GR 2? I mean, what do you have to do with it? With the pata you are talking about?",
      "text_native": "GR 2? मतलब उससे करना क्या है आपको? पाटा जो आप कह रहे हो उससे?"
    },
    {
      "ucid": "21112178850068861",
      "idx": 20,
      "speaker": "customer",
      "start_s": 48.8,
      "end_s": 51.8,
      "text_en": "Like a glass is made, glass. From which glasses are made, bowls are made, plates are made, that one.",
      "text_native": "जैसे glass बनता है, glass. जिसमें glass बनता है, कटोरियां बनती है, थाली बनता है, वो।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 21,
      "speaker": "agent",
      "start_s": 52.1,
      "end_s": 53.4,
      "text_en": "So you need it for molding?",
      "text_native": "मतलब molding के लिए चाहिए क्या?"
    },
    {
      "ucid": "21112178850068861",
      "idx": 22,
      "speaker": "customer",
      "start_s": 53.6,
      "end_s": 56.2,
      "text_en": "Not for molding, sir. For pressing, spinning, buffing.",
      "text_native": "Molding के लिए नहीं है सर। Pressing, spinning, buffing, उसके लिए।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 23,
      "speaker": "agent",
      "start_s": 56.4,
      "end_s": 59.8,
      "text_en": "Pressing, spinning, buffing. Do you get a TC or something for the product you buy? Test certificate?",
      "text_native": "Pressing, spinning, buffing. एक बार आप product जो लेते हो उसका TC वगेरा मिलता है क्या? Test certificate?"
    },
    {
      "ucid": "21112178850068861",
      "idx": 24,
      "speaker": "customer",
      "start_s": 60.1,
      "end_s": 62.0,
      "text_en": "Okay sir, should I download the app and see?",
      "text_native": "Okay सर, मैं आपको जरा app डाउनलोड करके देखूं?"
    },
    {
      "ucid": "21112178850068861",
      "idx": 25,
      "speaker": "agent",
      "start_s": 62.4,
      "end_s": 64.8,
      "text_en": "Uh no, app, you can also see our website, we have an app too. But",
      "text_native": "अह नहीं, app, website भी आप देख सकते हैं हमारी, तो app भी है। But"
    },
    {
      "ucid": "21112178850068861",
      "idx": 26,
      "speaker": "customer",
      "start_s": 64.8,
      "end_s": 65.8,
      "text_en": "Okay sir, on the website, right?",
      "text_native": "ठीक है सर, website पे ना?"
    },
    {
      "ucid": "21112178850068861",
      "idx": 27,
      "speaker": "agent",
      "start_s": 65.8,
      "end_s": 67.2,
      "text_en": "Yes, I will send the brochure, sir.",
      "text_native": "हां, मैं सर brochure भेज दूंगा।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 28,
      "speaker": "customer",
      "start_s": 67.4,
      "end_s": 67.9,
      "text_en": "Yes, yes.",
      "text_native": "जी, जी।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 29,
      "speaker": "agent",
      "start_s": 68.0,
      "end_s": 69.8,
      "text_en": "Do you get a TC, sir? The test certificate for the material you buy?",
      "text_native": "TC वगेरा मिलता है सर? Test certificate जो material लेते हो आप?"
    },
    {
      "ucid": "21112178850068861",
      "idx": 30,
      "speaker": "customer",
      "start_s": 70.0,
      "end_s": 70.4,
      "text_en": "What sir?",
      "text_native": "क्या सर?"
    },
    {
      "ucid": "21112178850068861",
      "idx": 31,
      "speaker": "agent",
      "start_s": 70.6,
      "end_s": 73.0,
      "text_en": "Do you get a test certificate for the material you buy from Rajasthan, the 'pata' you mentioned?",
      "text_native": "Test certificate मिलता है जो material लेते हो आप राजस्थान से पाटा कह रहे हो ना जो?"
    },
    {
      "ucid": "21112178850068861",
      "idx": 32,
      "speaker": "customer",
      "start_s": 73.2,
      "end_s": 75.6,
      "text_en": "Yes, yes. But they get it, sir, the 'pata' suppliers.",
      "text_native": "जी जी। वो तो उनको मिलता है ना सर, वो जो पाटा वाले जो supplier है।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 33,
      "speaker": "agent",
      "start_s": 76.2,
      "end_s": 77.6,
      "text_en": "Okay, so they don't give it? The test certificate?",
      "text_native": "अच्छा, वो देते नहीं है क्या? Test certificate?"
    },
    {
      "ucid": "21112178850068861",
      "idx": 34,
      "speaker": "customer",
      "start_s": 77.9,
      "end_s": 78.4,
      "text_en": "They do, sir.",
      "text_native": "देते ना सर।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 35,
      "speaker": "agent",
      "start_s": 78.7,
      "end_s": 82.0,
      "text_en": "Then please send me that test certificate once, I will see what material it is, what grade, etc.",
      "text_native": "हां तो वो एक बार भेज दीजिए मेरेको test certificate, तो मैं देख लूंगा कौनसा material है, क्या grade है वगेरा वगेरा।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 36,
      "speaker": "customer",
      "start_s": 82.2,
      "end_s": 85.4,
      "text_en": "Sir, how do I tell you, I don't know if it's written on the bill or not. HSN code",
      "text_native": "वो सर कैसे बताऊं मैं आपको, वो तो बिल पे लिखा रहता है कि नहीं रहता है। HSN code"
    },
    {
      "ucid": "21112178850068861",
      "idx": 37,
      "speaker": "agent",
      "start_s": 85.4,
      "end_s": 86.4,
      "text_en": "No problem.",
      "text_native": "कोई बात नहीं।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 38,
      "speaker": "customer",
      "start_s": 86.4,
      "end_s": 90.2,
      "text_en": "Actually, that is 204 raw material, 204, which they call 304. 304 is for coil.",
      "text_native": "Actually वो दो सौ चार का raw material है, दो सौ चार, जो बोलते हैं तीन सौ चार बोलते हैं। तीन सौ चार तो coil का रहता है।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 39,
      "speaker": "agent",
      "start_s": 90.6,
      "end_s": 92.4,
      "text_en": "304, 204, this seems like the SS segment to me.",
      "text_native": "तीन सौ चार, दो सौ चार, ये तो SS का segment लग रहा है मुझे।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 40,
      "speaker": "customer",
      "start_s": 92.6,
      "end_s": 94.4,
      "text_en": "Yes, yes, I am talking about SS. I am talking about stainless steel.",
      "text_native": "जी जी, SS की बात कर रहा हूं मैं। Stainless steel की बात कर रहा हूं।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 41,
      "speaker": "agent",
      "start_s": 94.6,
      "end_s": 96.6,
      "text_en": "Okay, no no, not stainless steel, we provide mild steel, sir.",
      "text_native": "अच्छा, नहीं नहीं, stainless steel नहीं, हम mild steel देते हैं सर।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 42,
      "speaker": "customer",
      "start_s": 96.9,
      "end_s": 98.6,
      "text_en": "Okay, mild steel, okay okay okay.",
      "text_native": "Okay, mild steel, okay okay okay."
    },
    {
      "ucid": "21112178850068861",
      "idx": 43,
      "speaker": "agent",
      "start_s": 98.6,
      "end_s": 100.2,
      "text_en": "So, do you have any material consumption in that, sir?",
      "text_native": "तो उसमें रहता है सर कुछ आपका material का consumption?"
    },
    {
      "ucid": "21112178850068861",
      "idx": 44,
      "speaker": "customer",
      "start_s": 100.2,
      "end_s": 103.4,
      "text_en": "No, no, we need stainless steel raw material, with which we make utensils, for the use of making utensils.",
      "text_native": "नहीं नहीं, हमको stainless steel का लगता है raw material, जिससे हम बर्तन बनाते हैं, बर्तन बनाने की use में।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 45,
      "speaker": "agent",
      "start_s": 103.5,
      "end_s": 104.4,
      "text_en": "Okay, okay, okay.",
      "text_native": "Okay, okay, okay."
    },
    {
      "ucid": "21112178850068861",
      "idx": 46,
      "speaker": "customer",
      "start_s": 104.4,
      "end_s": 107.6,
      "text_en": "So they say Jindal Jindal, so I downloaded that Jindal app to see, that's what I mean.",
      "text_native": "तो Jindal Jindal बोलते हैं तो मैंने वो Jindal का app डाउनलोड करके देख लिया, कहने का मतलब ये है।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 47,
      "speaker": "agent",
      "start_s": 107.8,
      "end_s": 117.8,
      "text_en": "Okay, okay, sir, this one, this segment used to provide SS before, a year ago. It has been stopped a year ago. So now there will be Jindal Steel Limited, as JSL. If you put JSL on the net, JSL Jindal Steel Limited. You can go through it once on the website.",
      "text_native": "अच्छा अच्छा, वो सर ये वाला, ये segment पहले SS देता था, एक साल पहले। अभी बंद कर दिया है एक साल पहले। तो अभी Jindal Steel Limited होगा, JSL करके। आपको net पे डालोगे JSL, JSL Jindal Steel Limited. आप उसपे go through कर लो एक बार website पे।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 48,
      "speaker": "customer",
      "start_s": 118.2,
      "end_s": 121.8,
      "text_en": "Okay okay sir, understood, understood. Jindal Stainless Steel. Hmm hmm hmm. Jindal Steel Limited.",
      "text_native": "Okay okay सर, समझ गया, समझ गया। Jindal Stainless Steel. हम्म हम्म हम्म। Jindal Steel Limited."
    },
    {
      "ucid": "21112178850068861",
      "idx": 49,
      "speaker": "agent",
      "start_s": 121.8,
      "end_s": 122.0,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 50,
      "speaker": "customer",
      "start_s": 122.6,
      "end_s": 124.0,
      "text_en": "And what is the full form of JSW, sir?",
      "text_native": "और ये JSW का full form क्या है सर?"
    },
    {
      "ucid": "21112178850068861",
      "idx": 51,
      "speaker": "agent",
      "start_s": 124.4,
      "end_s": 125.6,
      "text_en": "Jindal South West.",
      "text_native": "Jindal South West."
    },
    {
      "ucid": "21112178850068861",
      "idx": 52,
      "speaker": "customer",
      "start_s": 125.8,
      "end_s": 133.2,
      "text_en": "Okay, Jindal South West. Okay sir, it's here, it's here on the website. That's why I downloaded this Jindal app, to get some information about rates, like what types of grades are available, for knowledge. Like that.",
      "text_native": "Okay, Jindal South West. Okay सर, आ गया, आ गया website पे। वही मैंने उसी चक्कर में Jindal का ये app डाउनलोड किया था ताकि rate-vet का कुछ जानकारी मिले, जैसे कितने क्या type के grade आते हैं, वो knowledge के लिए। ऐसा।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 53,
      "speaker": "agent",
      "start_s": 133.4,
      "end_s": 134.8,
      "text_en": "For SS, you will find it at JSL.",
      "text_native": "SS का तो JSL में मिलेगा।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 54,
      "speaker": "customer",
      "start_s": 135.0,
      "end_s": 137.0,
      "text_en": "Inside this, there is hot rolled coil, that's what is called HR coil, right?",
      "text_native": "इसके अंदर hot roll coil है, वही HR coil बोलते हैं ना उसे?"
    },
    {
      "ucid": "21112178850068861",
      "idx": 55,
      "speaker": "agent",
      "start_s": 137.2,
      "end_s": 138.8,
      "text_en": "Yes, that is mild steel, sir, that is not SS.",
      "text_native": "हां, वो mild steel है सर, वो SS नहीं है।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 56,
      "speaker": "customer",
      "start_s": 139.0,
      "end_s": 145.4,
      "text_en": "Okay okay. Cold rolled steel, CR. Then there's wire rod, rebar, rebars, then, then plates. Okay sir, fine. It will work.",
      "text_native": "Okay okay. Cold rolled steel, CR. फिर wire rod हुआ, rebar, rebars हो गया, फिर, फिर plates हो गया। Okay सर, ठीक है। चलेगा।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 57,
      "speaker": "agent",
      "start_s": 145.4,
      "end_s": 145.8,
      "text_en": "Okay sir.",
      "text_native": "ठीक है सर।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 58,
      "speaker": "customer",
      "start_s": 146.0,
      "end_s": 147.2,
      "text_en": "Okay. Yes, thank you.",
      "text_native": "Okay. जी, thank you."
    },
    {
      "ucid": "21112178850068861",
      "idx": 59,
      "speaker": "agent",
      "start_s": 147.2,
      "end_s": 147.8,
      "text_en": "Okay, hello.",
      "text_native": "Okay, नमस्ते।"
    },
    {
      "ucid": "21112178850068861",
      "idx": 60,
      "speaker": "customer",
      "start_s": 148.2,
      "end_s": 148.6,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178850068861",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Uh, I was calling from JSW One, sir. Hello.",
      "comment": "The agent provided a standard, professional opening, introducing himself and the company without being pushy."
    },
    {
      "ucid": "21112178850068861",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Hello, who am I speaking with?",
      "comment": "The agent only attempted to get the customer's name and did not ask for company, procurement city, or decision-making involvement."
    },
    {
      "ucid": "21112178850068861",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "what do you have to do with it? With the pata you are talking about?",
      "comment": "The agent only discovered the end application (utensils); no questions were asked about monthly tonnage, brands, payment terms, or current JSW buying status."
    },
    {
      "ucid": "21112178850068861",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent listed product categories but did not explain any of the platform's value propositions like transparent pricing, TC availability, or delivery."
    },
    {
      "ucid": "21112178850068861",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent correctly identified there was no current requirement for MS steel, but did not schedule a specific callback date."
    },
    {
      "ucid": "21112178850068861",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended with the agent helpfully disqualifying the lead, but none of the required closure outcomes (quote, callback, walkthrough) were achieved."
    }
  ],
  "objections": [
    {
      "ucid": "21112178850068861",
      "obj_type": "just_registered_to_check",
      "state": "handled",
      "evidence": "No sir, I had just downloaded the app for knowledge because the steel 'pata' comes, right?",
      "response": "what do you have to do with it? With the pata you are talking about?"
    }
  ],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}