Call 21112178850061741 2026-09-04 · Ronak Mehta · 1:35
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | new_registration (campaign_name:medium) |
Audio: clear: The audio quality is clear with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.5/10
short or unclear
USP relevance:
mismatched
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.19
confidence high · +0/−1
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−1.5 pts
Full discovery (8 Qs)
Met the threshold for 'partial' by asking about business type, monthly tonnage, current JSW usage, and brands used.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−1.0 pts
Warm welcome opener
The opener was not warm and did not welcome a new registration; it was a direct, hard push for a requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था, तो थोड़ा जानना था मतलब आपका सिर्फ ट्रेडिंग का ही काम है कि और भी चीजें हैं?
−1.0 pts
Verify basic profile (4 Qs)
None of the four basic profile verification questions were asked.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
[11s] CUSTOMER: We deal in HR as well, we use Tata's here.
did well
First opportunity identified
[28s] AGENT: In a week? Okay, I will call you by the weekend then, okay? By this weekend.
Closure - one of three outcomes
[28s] AGENT: Okay, I will call you by the weekend then, okay?
Summary
The agent spoke with a trader who currently buys HR from Tata. The customer has no immediate requirement but anticipates needing about 10 tons in a week. The agent performed partial discovery and scheduled a follow-up call for the weekend, but did not educate the customer on the platform or effectively handle the mention of an incumbent supplier.
Coaching
When a customer says they use a competitor like Tata, use that as an opportunity to highlight our differentiators like Test Certificates or delivery speed, rather than defaulting to a generic 'best price' promise.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | [1s] AGENT: Do you have any requirement for MS steel right now, in HR or CR? The opener was not warm and did not welcome a new registration; it was a direct, hard push for a requirement. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
None of the four basic profile verification questions were asked. |
| NR3 Full discovery (8 Qs) | 3 | partial | 4 | 1.5 | [38s] AGENT: So are you doing this for trading, manufacturing, what are you doing exactly? Met the threshold for 'partial' by asking about business type, monthly tonnage, current JSW usage, and brands used. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any of the platform's value propositions like transparent pricing, TCs, or stock availability. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | [28s] AGENT: In a week? Okay, I will call you by the weekend then, okay? By this weekend. As the customer had no immediate need, the agent successfully scheduled a specific callback time ('by this weekend'). |
| NR6 Closure - one of three outcomes | 2 | pass | – | 2.0 | [28s] AGENT: Okay, I will call you by the weekend then, okay? The call ended with a specific callback time agreed, which is one of the three valid closure outcomes. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | [11s] CUSTOMER: We deal in HR as well, we use Tata's here. |
[41s] AGENT: Alright, I will get you JSW make at the best price, sir. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.629 | 25.9s | 15.3s | 53.8s | 6.0s | 317.4 | 0 | 9 | 8 | 10 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.2s
Hello Surendra Kumar ji, good morning. Raunak Mehta speaking from JSW One. Do you have any requirement for MS steel right now, in HR or CR?
हेलो सुरेंद्र कुमार जी गुड मॉर्निंग। रौनक मेहता बात कर रहा हूं JSW One से। कुछ MS steel में कुछ रिक्वायरमेंट है अभी HR CR में?
customer
7.6s
No, not right now.
नहीं अभी तो नहीं है।
agent
9.0s
Which material do you deal in, sir?
आप किस कौनसे मटेरियल में डील करते हैं सर?
customer
11.2s
We deal in HR as well, we use Tata's here.
HR में भी करते हैं, Tata का करते हैं यहां पर।
agent
13.4s
Okay. Have you used JSW make?
ओके। JSW make में किया है आपने?
customer
15.3s
No, no, haven't done it yet.
नहीं नहीं अभी करा नहीं है।
agent
16.7s
Okay. If you have any requirement, please let me know, sir.
अच्छा। कुछ रिक्वायरमेंट हो तो बताइए सर अभी।
customer
18.8s
Okay. Alright, I will let you know. You have an offer, I will let you know.
अच्छा। चलो, बता दूंगा आपका ऑफर है, मैं बता दूंगा।
agent
21.3s
Okay. By when can you have a requirement? So I can follow up with you accordingly.
अच्छा। कब तक रिक्वायरमेंट आ सकती है आपकी? तो मैं वैसे आपको फॉलो अप करूं?
customer
24.4s
Right now, it will take at least a week. I have material right now. It will happen in a week.
अभी तो कम से कम एक हफ्ता लग जाएगा। अभी तो मटेरियल है मेरे पास। एक हफ्ते में हो जाएगी।
agent
27.6s
In a week? Okay, I will call you by the weekend then, okay? By this weekend. I have pinged you on WhatsApp, okay? And how many tons of material do you usually take?
एक हफ्ते में? ठीक है, मैं आपको वीकेंड तक करूंगा फिर, ठीक है? इस वीकेंड तक। आपको WhatsApp पिंग किया है मैंने, ओके? और कितना टन माल लेते हैं आप वैसे?
customer
32.9s
It keeps coming, I mean, a 10-ton vehicle gets loaded, in a week or ten days, it arrives in a week, eight to ten days, in a week.
आता रहता है मतलब, कोई दस टन की गाड़ी लोड होती है, हफ्ते दस दिन में, एक हफ्ता आ जाती है, आठ दस दिन, एक हफ्ते में।
agent
38.0s
So are you doing this for trading, manufacturing, what are you doing exactly?
तो ये आप ट्रेडिंग के लिए कर रहे हैं, मैन्युफैक्चरिंग, क्या कर रहे हैं मतलब एक्जेक्टली?
customer
40.4s
Trading, trading.
ट्रेडिंग, ट्रेडिंग।
agent
41.3s
You do trading. Okay. Alright, I will get you JSW make at the best price, sir. I have sent you a WhatsApp, okay?
ट्रेडिंग करते हैं। अच्छा। ठीक है, JSW make का आपको मैं दिला दूंगा सर बेस्ट प्राइस में। आपको WhatsApp कर दिया है मैंने, ओके?
customer
46.2s
Yes.
जी।
agent
47.1s
Okay sir.
ओके सर।