{
  "ucid": "21112178850061741",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 11:13:37",
  "end_time": "2026-09-04 11:15:12",
  "duration_sec": 95,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc327e2a17711edc5389ca55fcac7d93b.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 917,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178850061741__DIAc327e2a17711edc5389ca55fcac7d93b.mp3",
  "audio_bytes": 214272,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 71.424,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello Surendra Kumar ji, good morning. Raunak Mehta speaking from JSW One. Do you have any requirement for MS steel right now, in HR or CR?   (हेलो सुरेंद्र कुमार जी गुड मॉर्निंग। रौनक मेहता बात कर रहा हूं JSW One से। कुछ MS steel में कुछ रिक्वायरमेंट है अभी HR CR में?)\n[8s] CUSTOMER: No, not right now.   (नहीं अभी तो नहीं है।)\n[9s] AGENT: Which material do you deal in, sir?   (आप किस कौनसे मटेरियल में डील करते हैं सर?)\n[11s] CUSTOMER: We deal in HR as well, we use Tata's here.   (HR में भी करते हैं, Tata का करते हैं यहां पर।)\n[13s] AGENT: Okay. Have you used JSW make?   (ओके। JSW make में किया है आपने?)\n[15s] CUSTOMER: No, no, haven't done it yet.   (नहीं नहीं अभी करा नहीं है।)\n[17s] AGENT: Okay. If you have any requirement, please let me know, sir.   (अच्छा। कुछ रिक्वायरमेंट हो तो बताइए सर अभी।)\n[19s] CUSTOMER: Okay. Alright, I will let you know. You have an offer, I will let you know.   (अच्छा। चलो, बता दूंगा आपका ऑफर है, मैं बता दूंगा।)\n[21s] AGENT: Okay. By when can you have a requirement? So I can follow up with you accordingly.   (अच्छा। कब तक रिक्वायरमेंट आ सकती है आपकी? तो मैं वैसे आपको फॉलो अप करूं?)\n[24s] CUSTOMER: Right now, it will take at least a week. I have material right now. It will happen in a week.   (अभी तो कम से कम एक हफ्ता लग जाएगा। अभी तो मटेरियल है मेरे पास। एक हफ्ते में हो जाएगी।)\n[28s] AGENT: In a week? Okay, I will call you by the weekend then, okay? By this weekend. I have pinged you on WhatsApp, okay? And how many tons of material do you usually take?   (एक हफ्ते में? ठीक है, मैं आपको वीकेंड तक करूंगा फिर, ठीक है? इस वीकेंड तक। आपको WhatsApp पिंग किया है मैंने, ओके? और कितना टन माल लेते हैं आप वैसे?)\n[33s] CUSTOMER: It keeps coming, I mean, a 10-ton vehicle gets loaded, in a week or ten days, it arrives in a week, eight to ten days, in a week.   (आता रहता है मतलब, कोई दस टन की गाड़ी लोड होती है, हफ्ते दस दिन में, एक हफ्ता आ जाती है, आठ दस दिन, एक हफ्ते में।)\n[38s] AGENT: So are you doing this for trading, manufacturing, what are you doing exactly?   (तो ये आप ट्रेडिंग के लिए कर रहे हैं, मैन्युफैक्चरिंग, क्या कर रहे हैं मतलब एक्जेक्टली?)\n[40s] CUSTOMER: Trading, trading.   (ट्रेडिंग, ट्रेडिंग।)\n[41s] AGENT: You do trading. Okay. Alright, I will get you JSW make at the best price, sir. I have sent you a WhatsApp, okay?   (ट्रेडिंग करते हैं। अच्छा। ठीक है, JSW make का आपको मैं दिला दूंगा सर बेस्ट प्राइस में। आपको WhatsApp कर दिया है मैंने, ओके?)\n[46s] CUSTOMER: Yes.   (जी।)\n[47s] AGENT: Okay sir.   (ओके सर।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 17,
  "connected": 1,
  "audio_notes": "clear: The audio quality is clear with minimal background noise.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "17 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.5,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\"]",
  "pitch_coaching_note": "When a customer says they use a competitor like Tata, use that as an opportunity to highlight our differentiators like Test Certificates or delivery speed, rather than defaulting to a generic 'best price' promise.",
  "usp_relevance": "mismatched",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent spoke with a trader who currently buys HR from Tata. The customer has no immediate requirement but anticipates needing about 10 tons in a week. The agent performed partial discovery and scheduled a follow-up call for the weekend, but did not educate the customer on the platform or effectively handle the mention of an incumbent supplier.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"[1s] AGENT: Do you have any requirement for MS steel right now, in HR or CR?\", \"comment\": \"The opener was not warm and did not welcome a new registration; it was a direct, hard push for a requirement.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"None of the four basic profile verification questions were asked.\"}, {\"step_id\": \"NR3\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"[38s] AGENT: So are you doing this for trading, manufacturing, what are you doing exactly?\", \"comment\": \"Met the threshold for 'partial' by asking about business type, monthly tonnage, current JSW usage, and brands used.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any of the platform's value propositions like transparent pricing, TCs, or stock availability.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[28s] AGENT: In a week? Okay, I will call you by the weekend then, okay? By this weekend.\", \"comment\": \"As the customer had no immediate need, the agent successfully scheduled a specific callback time ('by this weekend').\"}, {\"step_id\": \"NR6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[28s] AGENT: Okay, I will call you by the weekend then, okay?\", \"comment\": \"The call ended with a specific callback time agreed, which is one of the three valid closure outcomes.\"}], \"usp_relevance\": \"mismatched\", \"pitch_coaching_note\": \"When a customer says they use a competitor like Tata, use that as an opportunity to highlight our differentiators like Test Certificates or delivery speed, rather than defaulting to a generic 'best price' promise.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"[11s] CUSTOMER: We deal in HR as well, we use Tata's here.\", \"response\": \"[41s] AGENT: Alright, I will get you JSW make at the best price, sir.\"}], \"call_summary\": \"The agent spoke with a trader who currently buys HR from Tata. The customer has no immediate requirement but anticipates needing about 10 tons in a week. The agent performed partial discovery and scheduled a follow-up call for the weekend, but did not educate the customer on the platform or effectively handle the mention of an incumbent supplier.\"}",
  "error": null,
  "latency_ms": 41745,
  "input_tokens": 3379,
  "output_tokens": 889,
  "created_at": "2026-09-25 11:34:23",
  "sentiment": "negative",
  "sentiment_score": -0.186,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.629,
  "agent_talk_sec": 25.9,
  "customer_talk_sec": 15.3,
  "dead_air_sec": 53.8,
  "longest_monologue_sec": 6.0,
  "agent_wpm": 317.4,
  "interruptions": 0,
  "agent_turns": 9,
  "customer_turns": 8,
  "discovery_qs": 10,
  "words_agent": 137,
  "words_customer": 88,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178850061741",
      "idx": 0,
      "speaker": "agent",
      "start_s": 1.18,
      "end_s": 7.18,
      "text_en": "Hello Surendra Kumar ji, good morning. Raunak Mehta speaking from JSW One. Do you have any requirement for MS steel right now, in HR or CR?",
      "text_native": "हेलो सुरेंद्र कुमार जी गुड मॉर्निंग। रौनक मेहता बात कर रहा हूं JSW One से। कुछ MS steel में कुछ रिक्वायरमेंट है अभी HR CR में?"
    },
    {
      "ucid": "21112178850061741",
      "idx": 1,
      "speaker": "customer",
      "start_s": 7.6,
      "end_s": 8.6,
      "text_en": "No, not right now.",
      "text_native": "नहीं अभी तो नहीं है।"
    },
    {
      "ucid": "21112178850061741",
      "idx": 2,
      "speaker": "agent",
      "start_s": 9.0,
      "end_s": 10.6,
      "text_en": "Which material do you deal in, sir?",
      "text_native": "आप किस कौनसे मटेरियल में डील करते हैं सर?"
    },
    {
      "ucid": "21112178850061741",
      "idx": 3,
      "speaker": "customer",
      "start_s": 11.17,
      "end_s": 12.98,
      "text_en": "We deal in HR as well, we use Tata's here.",
      "text_native": "HR में भी करते हैं, Tata का करते हैं यहां पर।"
    },
    {
      "ucid": "21112178850061741",
      "idx": 4,
      "speaker": "agent",
      "start_s": 13.4,
      "end_s": 15.0,
      "text_en": "Okay. Have you used JSW make?",
      "text_native": "ओके। JSW make में किया है आपने?"
    },
    {
      "ucid": "21112178850061741",
      "idx": 5,
      "speaker": "customer",
      "start_s": 15.3,
      "end_s": 16.5,
      "text_en": "No, no, haven't done it yet.",
      "text_native": "नहीं नहीं अभी करा नहीं है।"
    },
    {
      "ucid": "21112178850061741",
      "idx": 6,
      "speaker": "agent",
      "start_s": 16.7,
      "end_s": 18.4,
      "text_en": "Okay. If you have any requirement, please let me know, sir.",
      "text_native": "अच्छा। कुछ रिक्वायरमेंट हो तो बताइए सर अभी।"
    },
    {
      "ucid": "21112178850061741",
      "idx": 7,
      "speaker": "customer",
      "start_s": 18.8,
      "end_s": 21.0,
      "text_en": "Okay. Alright, I will let you know. You have an offer, I will let you know.",
      "text_native": "अच्छा। चलो, बता दूंगा आपका ऑफर है, मैं बता दूंगा।"
    },
    {
      "ucid": "21112178850061741",
      "idx": 8,
      "speaker": "agent",
      "start_s": 21.3,
      "end_s": 24.0,
      "text_en": "Okay. By when can you have a requirement? So I can follow up with you accordingly.",
      "text_native": "अच्छा। कब तक रिक्वायरमेंट आ सकती है आपकी? तो मैं वैसे आपको फॉलो अप करूं?"
    },
    {
      "ucid": "21112178850061741",
      "idx": 9,
      "speaker": "customer",
      "start_s": 24.4,
      "end_s": 27.5,
      "text_en": "Right now, it will take at least a week. I have material right now. It will happen in a week.",
      "text_native": "अभी तो कम से कम एक हफ्ता लग जाएगा। अभी तो मटेरियल है मेरे पास। एक हफ्ते में हो जाएगी।"
    },
    {
      "ucid": "21112178850061741",
      "idx": 10,
      "speaker": "agent",
      "start_s": 27.6,
      "end_s": 32.5,
      "text_en": "In a week? Okay, I will call you by the weekend then, okay? By this weekend. I have pinged you on WhatsApp, okay? And how many tons of material do you usually take?",
      "text_native": "एक हफ्ते में? ठीक है, मैं आपको वीकेंड तक करूंगा फिर, ठीक है? इस वीकेंड तक। आपको WhatsApp पिंग किया है मैंने, ओके? और कितना टन माल लेते हैं आप वैसे?"
    },
    {
      "ucid": "21112178850061741",
      "idx": 11,
      "speaker": "customer",
      "start_s": 32.9,
      "end_s": 37.9,
      "text_en": "It keeps coming, I mean, a 10-ton vehicle gets loaded, in a week or ten days, it arrives in a week, eight to ten days, in a week.",
      "text_native": "आता रहता है मतलब, कोई दस टन की गाड़ी लोड होती है, हफ्ते दस दिन में, एक हफ्ता आ जाती है, आठ दस दिन, एक हफ्ते में।"
    },
    {
      "ucid": "21112178850061741",
      "idx": 12,
      "speaker": "agent",
      "start_s": 38.0,
      "end_s": 40.3,
      "text_en": "So are you doing this for trading, manufacturing, what are you doing exactly?",
      "text_native": "तो ये आप ट्रेडिंग के लिए कर रहे हैं, मैन्युफैक्चरिंग, क्या कर रहे हैं मतलब एक्जेक्टली?"
    },
    {
      "ucid": "21112178850061741",
      "idx": 13,
      "speaker": "customer",
      "start_s": 40.4,
      "end_s": 41.1,
      "text_en": "Trading, trading.",
      "text_native": "ट्रेडिंग, ट्रेडिंग।"
    },
    {
      "ucid": "21112178850061741",
      "idx": 14,
      "speaker": "agent",
      "start_s": 41.3,
      "end_s": 45.8,
      "text_en": "You do trading. Okay. Alright, I will get you JSW make at the best price, sir. I have sent you a WhatsApp, okay?",
      "text_native": "ट्रेडिंग करते हैं। अच्छा। ठीक है, JSW make का आपको मैं दिला दूंगा सर बेस्ट प्राइस में। आपको WhatsApp कर दिया है मैंने, ओके?"
    },
    {
      "ucid": "21112178850061741",
      "idx": 15,
      "speaker": "customer",
      "start_s": 46.2,
      "end_s": 46.5,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178850061741",
      "idx": 16,
      "speaker": "agent",
      "start_s": 47.1,
      "end_s": 47.7,
      "text_en": "Okay sir.",
      "text_native": "ओके सर।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178850061741",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "[1s] AGENT: Do you have any requirement for MS steel right now, in HR or CR?",
      "comment": "The opener was not warm and did not welcome a new registration; it was a direct, hard push for a requirement."
    },
    {
      "ucid": "21112178850061741",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "None of the four basic profile verification questions were asked."
    },
    {
      "ucid": "21112178850061741",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 4,
      "evidence": "[38s] AGENT: So are you doing this for trading, manufacturing, what are you doing exactly?",
      "comment": "Met the threshold for 'partial' by asking about business type, monthly tonnage, current JSW usage, and brands used."
    },
    {
      "ucid": "21112178850061741",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any of the platform's value propositions like transparent pricing, TCs, or stock availability."
    },
    {
      "ucid": "21112178850061741",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "[28s] AGENT: In a week? Okay, I will call you by the weekend then, okay? By this weekend.",
      "comment": "As the customer had no immediate need, the agent successfully scheduled a specific callback time ('by this weekend')."
    },
    {
      "ucid": "21112178850061741",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "[28s] AGENT: Okay, I will call you by the weekend then, okay?",
      "comment": "The call ended with a specific callback time agreed, which is one of the three valid closure outcomes."
    }
  ],
  "objections": [
    {
      "ucid": "21112178850061741",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "[11s] CUSTOMER: We deal in HR as well, we use Tata's here.",
      "response": "[41s] AGENT: Alright, I will get you JSW make at the best price, sir."
    }
  ],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education"
  ],
  "objection_phrases_list": []
}