Call 21112178850061011 2026-09-04 · Aditya Pandey · 4:06
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Interested | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | new_registration (campaign_name:medium) |
Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is some background chatter on the agent's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.58
confidence high · +4/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not ask any discovery questions; the call ended before this stage was reached.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although the agent asked for a requirement, they failed to capture the spec correctly, mishearing the quantity as '200 tons' when the customer said '50 to 100 tons'.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly with no closure or next steps agreed upon.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, hello. I am Aditya Pandey speaking from JSW. Sir, actually you had registered on our platform, I called regarding that.
Summary
The customer, a new registrant, immediately stated a very urgent requirement for 50-100 tons of 16mm CR5 grade wire rod. The agent misunderstood the product type (thickness vs. diameter) and misheard the quantity (200 tons vs. 50-100). The call ended abruptly before any discovery, platform education, or next steps could be discussed.
Coaching
The call was very short, but you missed two key details: the product type (dia vs. thickness) and the quantity (50-100 tons vs. 200 tons). Always repeat the customer's full requirement back to them to confirm you've captured it correctly before moving on.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, hello. I am Aditya Pandey speaking from JSW. Sir, actually you had registered on our platform, I called regarding that. The agent gave a standard opening and correctly referenced the platform registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not ask any of the four basic profile verification questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not ask any discovery questions; the call ended before this stage was reached. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any of the platform's benefits or features. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Although the agent asked for a requirement, they failed to capture the spec correctly, mishearing the quantity as '200 tons' when the customer said '50 to 100 tons'. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly with no closure or next steps agreed upon. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.434 | 12.8s | 16.7s | 216.5s | 3.9s | 271.9 | 0 | 8 | 8 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.2s
Hello.
customer
2.4s
Hello. Balkrishna bhai?
customer
4.0s
Who is speaking?
कौन बोल रहा है?
agent
5.1s
Sir, hello. I am Aditya Pandey speaking from JSW.
सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।
customer
7.7s
Yes, tell me, friend.
हां बोलिए दोस्त।
agent
8.3s
Sir, actually you had registered on our platform, I called regarding that. Do you have any requirement for steel, sir?
सर एक्चुअली में हमारे प्लेटफार्म पे रजिस्टर किए थे उसी के रिगार्डिंग कॉल किया था। कुछ आपकी रिक्वायरमेंट रहती है सर स्टील में?
customer
12.6s
Uh sir, we are interested in uh hot rolled coils in 16mm CR5.
अह सर, we are interested in uh hot rolled coils in 16mm CR5.
agent
17.1s
Okay. Grade.
agent
18.1s
Six, you require 16 mm thickness?
customer
19.9s
16 mm dia. In coil, in round, it's called dia, not thickness, sir.
16 mm dia. कॉइल में राउंड में dia बोलते हैं, thickness नहीं बोलते हैं सर।
agent
23.0s
Sorry?
agent
23.5s
Okay okay, dia. Okay, got it, got it.
customer
25.7s
Yes, 16mm CR5 is a grade. 16mm is the diameter of the wire rod. We need 50 to 100 tons.
हां, 16mm CR5 is a grade. 16mm is the diameter of the wire rod. We need 50 to 100 tons.
agent
31.8s
200 tons. Okay sir, got it.
agent
33.7s
Sir, is it an immediate requirement?
customer
35.2s
Very urgent requirement.