{ "ucid": "21112178850061011", "call_date": "2026-09-04", "start_time": "2026-09-04 11:13:30", "end_time": "2026-09-04 11:17:36", "duration_sec": 246, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "Interested", "agent": "Aditya Pandey", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1b47c81f3023757d6b2328bc7aa2e113.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 918, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178850061011__DIA1b47c81f3023757d6b2328bc7aa2e113.mp3", "audio_bytes": 683424, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 227.808, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello.\n[2s] CUSTOMER: Hello. Balkrishna bhai?\n[4s] CUSTOMER: Who is speaking? (कौन बोल रहा है?)\n[5s] AGENT: Sir, hello. I am Aditya Pandey speaking from JSW. (सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।)\n[8s] CUSTOMER: Yes, tell me, friend. (हां बोलिए दोस्त।)\n[8s] AGENT: Sir, actually you had registered on our platform, I called regarding that. Do you have any requirement for steel, sir? (सर एक्चुअली में हमारे प्लेटफार्म पे रजिस्टर किए थे उसी के रिगार्डिंग कॉल किया था। कुछ आपकी रिक्वायरमेंट रहती है सर स्टील में?)\n[13s] CUSTOMER: Uh sir, we are interested in uh hot rolled coils in 16mm CR5. (अह सर, we are interested in uh hot rolled coils in 16mm CR5.)\n[17s] AGENT: Okay. Grade.\n[18s] AGENT: Six, you require 16 mm thickness?\n[20s] CUSTOMER: 16 mm dia. In coil, in round, it's called dia, not thickness, sir. (16 mm dia. कॉइल में राउंड में dia बोलते हैं, thickness नहीं बोलते हैं सर।)\n[23s] AGENT: Sorry?\n[24s] AGENT: Okay okay, dia. Okay, got it, got it.\n[26s] CUSTOMER: Yes, 16mm CR5 is a grade. 16mm is the diameter of the wire rod. We need 50 to 100 tons. (हां, 16mm CR5 is a grade. 16mm is the diameter of the wire rod. We need 50 to 100 tons.)\n[32s] AGENT: 200 tons. Okay sir, got it.\n[34s] AGENT: Sir, is it an immediate requirement?\n[35s] CUSTOMER: Very urgent requirement.", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 16, "connected": 1, "audio_notes": "TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is some background chatter on the agent's side, but it does not significantly affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "16 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "The call was very short, but you missed two key details: the product type (dia vs. thickness) and the quantity (50-100 tons vs. 200 tons). Always repeat the customer's full requirement back to them to confirm you've captured it correctly before moving on.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, a new registrant, immediately stated a very urgent requirement for 50-100 tons of 16mm CR5 grade wire rod. The agent misunderstood the product type (thickness vs. diameter) and misheard the quantity (200 tons vs. 50-100). The call ended abruptly before any discovery, platform education, or next steps could be discussed.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, hello. I am Aditya Pandey speaking from JSW. Sir, actually you had registered on our platform, I called regarding that.\", \"comment\": \"The agent gave a standard opening and correctly referenced the platform registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any of the four basic profile verification questions.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any discovery questions; the call ended before this stage was reached.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any of the platform's benefits or features.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Although the agent asked for a requirement, they failed to capture the spec correctly, mishearing the quantity as '200 tons' when the customer said '50 to 100 tons'.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no closure or next steps agreed upon.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"The call was very short, but you missed two key details: the product type (dia vs. thickness) and the quantity (50-100 tons vs. 200 tons). Always repeat the customer's full requirement back to them to confirm you've captured it correctly before moving on.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a new registrant, immediately stated a very urgent requirement for 50-100 tons of 16mm CR5 grade wire rod. The agent misunderstood the product type (thickness vs. diameter) and misheard the quantity (200 tons vs. 50-100). The call ended abruptly before any discovery, platform education, or next steps could be discussed.\"}", "error": null, "latency_ms": 37783, "input_tokens": 3069, "output_tokens": 762, "created_at": "2026-09-25 11:34:29", "sentiment": "positive", "sentiment_score": 0.583, "sentiment_confidence": "high", "pos": 4, "neg": 0, "lex_hits": 3, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.434, "agent_talk_sec": 12.8, "customer_talk_sec": 16.7, "dead_air_sec": 216.5, "longest_monologue_sec": 3.9, "agent_wpm": 271.9, "interruptions": 0, "agent_turns": 8, "customer_turns": 8, "discovery_qs": 4, "words_agent": 58, "words_customer": 60, "monologue_heavy": 0, "turns": [ { "ucid": "21112178850061011", "idx": 0, "speaker": "customer", "start_s": 1.18, "end_s": 1.68, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178850061011", "idx": 1, "speaker": "customer", "start_s": 2.36, "end_s": 3.5, "text_en": "Hello. Balkrishna bhai?", "text_native": "Hello. Balkrishna bhai?" }, { "ucid": "21112178850061011", "idx": 2, "speaker": "customer", "start_s": 4.0, "end_s": 4.8, "text_en": "Who is speaking?", "text_native": "कौन बोल रहा है?" }, { "ucid": "21112178850061011", "idx": 3, "speaker": "agent", "start_s": 5.11, "end_s": 7.3, "text_en": "Sir, hello. I am Aditya Pandey speaking from JSW.", "text_native": "सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।" }, { "ucid": "21112178850061011", "idx": 4, "speaker": "customer", "start_s": 7.67, "end_s": 8.31, "text_en": "Yes, tell me, friend.", "text_native": "हां बोलिए दोस्त।" }, { "ucid": "21112178850061011", "idx": 5, "speaker": "agent", "start_s": 8.31, "end_s": 12.2, "text_en": "Sir, actually you had registered on our platform, I called regarding that. Do you have any requirement for steel, sir?", "text_native": "सर एक्चुअली में हमारे प्लेटफार्म पे रजिस्टर किए थे उसी के रिगार्डिंग कॉल किया था। कुछ आपकी रिक्वायरमेंट रहती है सर स्टील में?" }, { "ucid": "21112178850061011", "idx": 6, "speaker": "customer", "start_s": 12.57, "end_s": 16.6, "text_en": "Uh sir, we are interested in uh hot rolled coils in 16mm CR5.", "text_native": "अह सर, we are interested in uh hot rolled coils in 16mm CR5." }, { "ucid": "21112178850061011", "idx": 7, "speaker": "agent", "start_s": 17.1, "end_s": 17.6, "text_en": "Okay. Grade.", "text_native": "Okay. Grade." }, { "ucid": "21112178850061011", "idx": 8, "speaker": "agent", "start_s": 18.1, "end_s": 19.7, "text_en": "Six, you require 16 mm thickness?", "text_native": "Six, you require 16 mm thickness?" }, { "ucid": "21112178850061011", "idx": 9, "speaker": "customer", "start_s": 19.9, "end_s": 23.0, "text_en": "16 mm dia. In coil, in round, it's called dia, not thickness, sir.", "text_native": "16 mm dia. कॉइल में राउंड में dia बोलते हैं, thickness नहीं बोलते हैं सर।" }, { "ucid": "21112178850061011", "idx": 10, "speaker": "agent", "start_s": 23.0, "end_s": 23.3, "text_en": "Sorry?", "text_native": "Sorry?" }, { "ucid": "21112178850061011", "idx": 11, "speaker": "agent", "start_s": 23.5, "end_s": 25.2, "text_en": "Okay okay, dia. Okay, got it, got it.", "text_native": "Okay okay, dia. Okay, got it, got it." }, { "ucid": "21112178850061011", "idx": 12, "speaker": "customer", "start_s": 25.7, "end_s": 31.2, "text_en": "Yes, 16mm CR5 is a grade. 16mm is the diameter of the wire rod. We need 50 to 100 tons.", "text_native": "हां, 16mm CR5 is a grade. 16mm is the diameter of the wire rod. We need 50 to 100 tons." }, { "ucid": "21112178850061011", "idx": 13, "speaker": "agent", "start_s": 31.8, "end_s": 33.2, "text_en": "200 tons. Okay sir, got it.", "text_native": "200 tons. Okay sir, got it." }, { "ucid": "21112178850061011", "idx": 14, "speaker": "agent", "start_s": 33.7, "end_s": 34.9, "text_en": "Sir, is it an immediate requirement?", "text_native": "Sir, is it an immediate requirement?" }, { "ucid": "21112178850061011", "idx": 15, "speaker": "customer", "start_s": 35.2, "end_s": 36.2, "text_en": "Very urgent requirement.", "text_native": "Very urgent requirement." } ], "steps": [ { "ucid": "21112178850061011", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Sir, hello. I am Aditya Pandey speaking from JSW. Sir, actually you had registered on our platform, I called regarding that.", "comment": "The agent gave a standard opening and correctly referenced the platform registration." }, { "ucid": "21112178850061011", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The agent did not ask any of the four basic profile verification questions." }, { "ucid": "21112178850061011", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The agent did not ask any discovery questions; the call ended before this stage was reached." }, { "ucid": "21112178850061011", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not explain any of the platform's benefits or features." }, { "ucid": "21112178850061011", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Although the agent asked for a requirement, they failed to capture the spec correctly, mishearing the quantity as '200 tons' when the customer said '50 to 100 tons'." }, { "ucid": "21112178850061011", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended abruptly with no closure or next steps agreed upon." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }