{
  "ucid": "21112178850053931",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 11:12:19",
  "end_time": "2026-09-04 11:13:38",
  "duration_sec": 79,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf650a5e25f468ce7fad9747a4687335d.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 919,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178850053931__DIAf650a5e25f468ce7fad9747a4687335d.mp3",
  "audio_bytes": 172800,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 57.6,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[1s] CUSTOMER: Pala Construction.\n[3s] CUSTOMER: Yes ma'am, please tell me.   (Yes ma'am, बोलिए ना।)\n[4s] AGENT: Uh sir, Anukriti is speaking from JSW One. Jindal Steel.   (अह सर, अनुकृति बात कर रही हूं JSW One से। Jindal Steel.)\n[7s] CUSTOMER: Okay.\n[7s] AGENT: Okay. I wanted to know if you have any requirement in MS steel, sir?   (Okay. Requirement है क्या जानना था सर MS steel में?)\n[10s] CUSTOMER: No no ma'am, I don't have any requirement in MS steel right now.   (नहीं नहीं मैम, MS steel में कोई requirement नहीं है अभी।)\n[12s] AGENT: Okay. You don't deal in steel at all, sir?   (Okay. आप deal ही नहीं करते हो क्या सर steel में?)\n[14s] CUSTOMER: What are you saying?   (क्या बोल रहे हो?)\n[15s] AGENT: You don't deal in steel, MS steel?   (Steel में deal नहीं करते हो क्या आप MS steel?)\n[17s] CUSTOMER: No no, I don't deal in steel. I am actually a repair and maintenance contractor, so I need cement and readymix. So readymix is not yet listed on JSW One.   (नहीं नहीं, steel में deal नहीं करता हूं। मैं actually मैं repair and maintenance contractor हूं, तो मुझे cement and readymix लगता है। तो JSW One पे readymix अभी list नहीं हुआ है।)\n[24s] AGENT: Yes.   (हां।)\n[24s] CUSTOMER: That's why.   (इसके लिए।)\n[25s] AGENT: We have cement, sir.   (Cement है सर अपना।)\n[26s] CUSTOMER: You have cement ma'am, that's correct. But uh I need both cement and readymix. So the quantity of cement required is less, readymix is required more.   (Cement है मैम, बराबर है। But uh मैं ना cement and readymix दोनों लगता है मुझे। तो cement quantity में कम लगता है, readymix ज्यादा लगता है।)\n[32s] AGENT: Okay, got it sir. Alright sir, that's fine. Okay.   (Okay, got it sir. ठीक है सर, चलेगा। Okay.)\n[35s] CUSTOMER: Okay.\n[35s] AGENT: Thank you.\n[35s] CUSTOMER: Welcome.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 20,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "20 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "For a new registration, always start by welcoming the customer and understanding their business before asking for a requirement. Your opening 'Do you have a requirement?' can feel like a cold call and misses the opportunity to build rapport.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": null,
  "catalogue_status": "not_available",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a newly registered user from 'Pala Construction'. The customer clarified he is a repair and maintenance contractor and does not use MS steel. His primary need is for readymix, which he noted is not yet available on the JSW One platform, and a smaller amount of cement. The call ended after this disqualification.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay. I wanted to know if you have any requirement in MS steel, sir?\", \"comment\": \"The agent opened with a direct requirement check, which is pushy and not a warm welcome for a new registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No basic profile questions (name, city, procurement role, contact) were asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"You don't deal in steel at all, sir?\", \"comment\": \"Only one discovery question was attempted before the customer disqualified themselves; the call did not progress to full discovery.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The platform was not explained; the customer mentioned it, but the agent did not elaborate on its benefits.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"After the customer stated no current requirement, no specific callback date was scheduled.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a defined next step (quote, callback, or walkthrough).\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"For a new registration, always start by welcoming the customer and understanding their business before asking for a requirement. Your opening 'Do you have a requirement?' can feel like a cold call and misses the opportunity to build rapport.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": null, \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a newly registered user from 'Pala Construction'. The customer clarified he is a repair and maintenance contractor and does not use MS steel. His primary need is for readymix, which he noted is not yet available on the JSW One platform, and a smaller amount of cement. The call ended after this disqualification.\"}",
  "error": null,
  "latency_ms": 36989,
  "input_tokens": 3209,
  "output_tokens": 729,
  "created_at": "2026-09-25 11:34:28",
  "sentiment": "negative",
  "sentiment_score": -0.59,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 31,
  "lex_hits": 21,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.397,
  "agent_talk_sec": 12.6,
  "customer_talk_sec": 19.1,
  "dead_air_sec": 47.3,
  "longest_monologue_sec": 2.6,
  "agent_wpm": 271.4,
  "interruptions": 0,
  "agent_turns": 9,
  "customer_turns": 11,
  "discovery_qs": 3,
  "words_agent": 57,
  "words_customer": 86,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178850053931",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.59,
      "end_s": 0.99,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178850053931",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.09,
      "end_s": 1.39,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178850053931",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.49,
      "end_s": 2.39,
      "text_en": "Pala Construction.",
      "text_native": "Pala Construction."
    },
    {
      "ucid": "21112178850053931",
      "idx": 3,
      "speaker": "customer",
      "start_s": 2.69,
      "end_s": 3.59,
      "text_en": "Yes ma'am, please tell me.",
      "text_native": "Yes ma'am, बोलिए ना।"
    },
    {
      "ucid": "21112178850053931",
      "idx": 4,
      "speaker": "agent",
      "start_s": 3.99,
      "end_s": 6.59,
      "text_en": "Uh sir, Anukriti is speaking from JSW One. Jindal Steel.",
      "text_native": "अह सर, अनुकृति बात कर रही हूं JSW One से। Jindal Steel."
    },
    {
      "ucid": "21112178850053931",
      "idx": 5,
      "speaker": "customer",
      "start_s": 6.69,
      "end_s": 7.09,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178850053931",
      "idx": 6,
      "speaker": "agent",
      "start_s": 7.19,
      "end_s": 9.59,
      "text_en": "Okay. I wanted to know if you have any requirement in MS steel, sir?",
      "text_native": "Okay. Requirement है क्या जानना था सर MS steel में?"
    },
    {
      "ucid": "21112178850053931",
      "idx": 7,
      "speaker": "customer",
      "start_s": 9.69,
      "end_s": 11.89,
      "text_en": "No no ma'am, I don't have any requirement in MS steel right now.",
      "text_native": "नहीं नहीं मैम, MS steel में कोई requirement नहीं है अभी।"
    },
    {
      "ucid": "21112178850053931",
      "idx": 8,
      "speaker": "agent",
      "start_s": 12.19,
      "end_s": 14.09,
      "text_en": "Okay. You don't deal in steel at all, sir?",
      "text_native": "Okay. आप deal ही नहीं करते हो क्या सर steel में?"
    },
    {
      "ucid": "21112178850053931",
      "idx": 9,
      "speaker": "customer",
      "start_s": 14.29,
      "end_s": 14.79,
      "text_en": "What are you saying?",
      "text_native": "क्या बोल रहे हो?"
    },
    {
      "ucid": "21112178850053931",
      "idx": 10,
      "speaker": "agent",
      "start_s": 14.89,
      "end_s": 16.59,
      "text_en": "You don't deal in steel, MS steel?",
      "text_native": "Steel में deal नहीं करते हो क्या आप MS steel?"
    },
    {
      "ucid": "21112178850053931",
      "idx": 11,
      "speaker": "customer",
      "start_s": 16.69,
      "end_s": 23.59,
      "text_en": "No no, I don't deal in steel. I am actually a repair and maintenance contractor, so I need cement and readymix. So readymix is not yet listed on JSW One.",
      "text_native": "नहीं नहीं, steel में deal नहीं करता हूं। मैं actually मैं repair and maintenance contractor हूं, तो मुझे cement and readymix लगता है। तो JSW One पे readymix अभी list नहीं हुआ है।"
    },
    {
      "ucid": "21112178850053931",
      "idx": 12,
      "speaker": "agent",
      "start_s": 23.69,
      "end_s": 23.99,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178850053931",
      "idx": 13,
      "speaker": "customer",
      "start_s": 24.39,
      "end_s": 24.79,
      "text_en": "That's why.",
      "text_native": "इसके लिए।"
    },
    {
      "ucid": "21112178850053931",
      "idx": 14,
      "speaker": "agent",
      "start_s": 24.89,
      "end_s": 25.69,
      "text_en": "We have cement, sir.",
      "text_native": "Cement है सर अपना।"
    },
    {
      "ucid": "21112178850053931",
      "idx": 15,
      "speaker": "customer",
      "start_s": 26.39,
      "end_s": 32.09,
      "text_en": "You have cement ma'am, that's correct. But uh I need both cement and readymix. So the quantity of cement required is less, readymix is required more.",
      "text_native": "Cement है मैम, बराबर है। But uh मैं ना cement and readymix दोनों लगता है मुझे। तो cement quantity में कम लगता है, readymix ज्यादा लगता है।"
    },
    {
      "ucid": "21112178850053931",
      "idx": 16,
      "speaker": "agent",
      "start_s": 32.29,
      "end_s": 34.59,
      "text_en": "Okay, got it sir. Alright sir, that's fine. Okay.",
      "text_native": "Okay, got it sir. ठीक है सर, चलेगा। Okay."
    },
    {
      "ucid": "21112178850053931",
      "idx": 17,
      "speaker": "customer",
      "start_s": 34.69,
      "end_s": 34.99,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178850053931",
      "idx": 18,
      "speaker": "agent",
      "start_s": 35.09,
      "end_s": 35.39,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    },
    {
      "ucid": "21112178850053931",
      "idx": 19,
      "speaker": "customer",
      "start_s": 35.49,
      "end_s": 35.99,
      "text_en": "Welcome.",
      "text_native": "Welcome."
    }
  ],
  "steps": [
    {
      "ucid": "21112178850053931",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay. I wanted to know if you have any requirement in MS steel, sir?",
      "comment": "The agent opened with a direct requirement check, which is pushy and not a warm welcome for a new registration."
    },
    {
      "ucid": "21112178850053931",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No basic profile questions (name, city, procurement role, contact) were asked."
    },
    {
      "ucid": "21112178850053931",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "You don't deal in steel at all, sir?",
      "comment": "Only one discovery question was attempted before the customer disqualified themselves; the call did not progress to full discovery."
    },
    {
      "ucid": "21112178850053931",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The platform was not explained; the customer mentioned it, but the agent did not elaborate on its benefits."
    },
    {
      "ucid": "21112178850053931",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "After the customer stated no current requirement, no specific callback date was scheduled."
    },
    {
      "ucid": "21112178850053931",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without a defined next step (quote, callback, or walkthrough)."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}