Call 21112178850046832 2026-09-04 · Aditya Pandey · 1:33
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Interested | full conversation 25 turns, clean transcript (4% inaudible) | Marathi | 25 | new_registration (campaign_name:medium) |
Audio: clear: Some background noise is present on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.01
confidence high · +1/−5
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent only asked about business type, missing all other discovery questions about volume, brands, payment terms, and current JSW relationship.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague promise to 'check and let you know', not a confirmed quote, specific callback, or scheduled walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.0 pts
Verify basic profile (4 Qs)
Agent only verified the company name, failing to ask about procurement city, decision-making role, or contact details.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
did well
Warm welcome opener
Hello, I am Aditya Pandey speaking from JSW One. Sir, you had registered last month on our platform, I had called regarding that.
First opportunity identified
Did you have any requirement for steel, sir? ... Need TMT or bar, up to ten-twelve mm.
Summary
The agent contacted a lead who had registered on the platform. The customer identified as a wholesaler/shop owner needing cement and steel (TMT/bar, 10-12mm). The agent performed minimal discovery and ended the call by asking the customer to re-send the requirement via WhatsApp, promising to check availability without setting a firm next step.
Coaching
You successfully identified a potential requirement, but missed almost all discovery questions, which prevented you from pitching the platform or setting a concrete next step.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Hello, I am Aditya Pandey speaking from JSW One. Sir, you had registered last month on our platform, I had called regarding that. The agent provided a warm, context-aware opening that was not sales-heavy. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Hello, are you speaking from Savam Purti Krushi, sir? Agent only verified the company name, failing to ask about procurement city, decision-making role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | Um, do you have a construction business? Agent only asked about business type, missing all other discovery questions about volume, brands, payment terms, and current JSW relationship. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any aspect of the platform's value proposition (pricing, TC, availability). |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | Did you have any requirement for steel, sir? ... Need TMT or bar, up to ten-twelve mm. The agent successfully asked for a requirement and captured the material type and size. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | I will WhatsApp you my number. You send me your requirement again over there. I will check and let you know if it is available. The call ended with a vague promise to 'check and let you know', not a confirmed quote, specific callback, or scheduled walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.72 | 28.3s | 11.0s | 53.7s | 7.9s | 220.5 | 0 | 13 | 12 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.3s
Hello
हॅलो
agent
6.4s
Hello
हॅलो
agent
7.2s
Hello, are you speaking from Savam Purti Krushi, sir?
हॅलो, सवम पूर्ती कृषी से बोल रहे सर?
customer
10.2s
Yes, speak.
हा बोला.
agent
12.2s
Hello, I am Aditya Pandey speaking from JSW One.
नमस्कार, मी आदित्य पांडे बोलतोय JSW One मधून.
customer
15.3s
Yes, please speak, sir.
हा बोला ना सर.
agent
16.5s
Sir, you had registered last month on our platform, I had called regarding that. Did you have any requirement for steel, sir?
सर तुम्ही रजिस्टर होता last month आमच्या platform वर, त्या संदर्भात call केला होता. तुमची काही requirement होती का सर steel मध्ये तुमची?
customer
23.1s
Um, for wholesaling.
अं wholesaling साठी.
agent
25.1s
For wholesaling? What material do you need?
Wholesaling साठी का? काय कोणता material लागतंय तुम्हाला?
customer
28.2s
Um, cement and steel.
अं cement आणि steel.
agent
30.3s
Steel. Cement and steel, right?
Steel. Cement आणि steel ना?
customer
32.4s
Yes.
हा.
agent
33.3s
What in steel, sir?
Steel मध्ये काय सर?
customer
35.0s
Need TMT or bar, up to ten-twelve mm.
TMT पाहिजे की bar, दहा बारा mm पर्यंत.
agent
38.4s
Bar.
customer
39.5s
Bar.
agent
41.4s
Um, do you have a construction business?
अं तुमचं काही construction चा business आहे का?
customer
43.6s
No no, a shop.
नाही नाही, shop.
agent
45.0s
Is it a shop?
Shop आहे का?
customer
46.0s
Hm.
हं.
agent
46.6s
Okay. Um, okay sir, I'll do one thing, I will WhatsApp you my number. You send me your requirement again over there. I will check and let you know if it is available.
ठीक. अं ठीक आहे सर, मी एक काम करतो, मी तुम्हाला WhatsApp करतो माझा नंबर. तुम्ही मला तिकडे एकदा परत तुमचं हे requirement पाठवून द्या. मी तुम्हाला check करून सांगून देतो की available आहे का.
customer
54.8s
Okay.
बरं.
agent
56.3s
Okay.
ठीक आहे.
customer
57.5s
Hm.
हं.
agent
59.3s
[inaudible]