{
  "ucid": "21112178850046832",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 11:11:08",
  "end_time": "2026-09-04 11:12:41",
  "duration_sec": 93,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf6282185d88dfd432aae624e38eeac96.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 920,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178850046832__DIAf6282185d88dfd432aae624e38eeac96.mp3",
  "audio_bytes": 228312,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 76.104,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello   (हॅलो)\n[6s] AGENT: Hello   (हॅलो)\n[7s] AGENT: Hello, are you speaking from Savam Purti Krushi, sir?   (हॅलो, सवम पूर्ती कृषी से बोल रहे सर?)\n[10s] CUSTOMER: Yes, speak.   (हा बोला.)\n[12s] AGENT: Hello, I am Aditya Pandey speaking from JSW One.   (नमस्कार, मी आदित्य पांडे बोलतोय JSW One मधून.)\n[15s] CUSTOMER: Yes, please speak, sir.   (हा बोला ना सर.)\n[16s] AGENT: Sir, you had registered last month on our platform, I had called regarding that. Did you have any requirement for steel, sir?   (सर तुम्ही रजिस्टर होता last month आमच्या platform वर, त्या संदर्भात call केला होता. तुमची काही requirement होती का सर steel मध्ये तुमची?)\n[23s] CUSTOMER: Um, for wholesaling.   (अं wholesaling साठी.)\n[25s] AGENT: For wholesaling? What material do you need?   (Wholesaling साठी का? काय कोणता material लागतंय तुम्हाला?)\n[28s] CUSTOMER: Um, cement and steel.   (अं cement आणि steel.)\n[30s] AGENT: Steel. Cement and steel, right?   (Steel. Cement आणि steel ना?)\n[32s] CUSTOMER: Yes.   (हा.)\n[33s] AGENT: What in steel, sir?   (Steel मध्ये काय सर?)\n[35s] CUSTOMER: Need TMT or bar, up to ten-twelve mm.   (TMT पाहिजे की bar, दहा बारा mm पर्यंत.)\n[38s] AGENT: Bar.\n[40s] CUSTOMER: Bar.\n[41s] AGENT: Um, do you have a construction business?   (अं तुमचं काही construction चा business आहे का?)\n[44s] CUSTOMER: No no, a shop.   (नाही नाही, shop.)\n[45s] AGENT: Is it a shop?   (Shop आहे का?)\n[46s] CUSTOMER: Hm.   (हं.)\n[47s] AGENT: Okay. Um, okay sir, I'll do one thing, I will WhatsApp you my number. You send me your requirement again over there. I will check and let you know if it is available.   (ठीक. अं ठीक आहे सर, मी एक काम करतो, मी तुम्हाला WhatsApp करतो माझा नंबर. तुम्ही मला तिकडे एकदा परत तुमचं हे requirement पाठवून द्या. मी तुम्हाला check करून सांगून देतो की available आहे का.)\n[55s] CUSTOMER: Okay.   (बरं.)\n[56s] AGENT: Okay.   (ठीक आहे.)\n[58s] CUSTOMER: Hm.   (हं.)\n[59s] AGENT: [inaudible]",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\", \"Hindi\"]",
  "turn_count": 25,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the agent's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "25 turns, clean transcript (4% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You successfully identified a potential requirement, but missed almost all discovery questions, which prevented you from pitching the platform or setting a concrete next step.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead who had registered on the platform. The customer identified as a wholesaler/shop owner needing cement and steel (TMT/bar, 10-12mm). The agent performed minimal discovery and ended the call by asking the customer to re-send the requirement via WhatsApp, promising to check availability without setting a firm next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello, I am Aditya Pandey speaking from JSW One. Sir, you had registered last month on our platform, I had called regarding that.\", \"comment\": \"The agent provided a warm, context-aware opening that was not sales-heavy.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Hello, are you speaking from Savam Purti Krushi, sir?\", \"comment\": \"Agent only verified the company name, failing to ask about procurement city, decision-making role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Um, do you have a construction business?\", \"comment\": \"Agent only asked about business type, missing all other discovery questions about volume, brands, payment terms, and current JSW relationship.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any aspect of the platform's value proposition (pricing, TC, availability).\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Did you have any requirement for steel, sir? ... Need TMT or bar, up to ten-twelve mm.\", \"comment\": \"The agent successfully asked for a requirement and captured the material type and size.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I will WhatsApp you my number. You send me your requirement again over there. I will check and let you know if it is available.\", \"comment\": \"The call ended with a vague promise to 'check and let you know', not a confirmed quote, specific callback, or scheduled walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You successfully identified a potential requirement, but missed almost all discovery questions, which prevented you from pitching the platform or setting a concrete next step.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead who had registered on the platform. The customer identified as a wholesaler/shop owner needing cement and steel (TMT/bar, 10-12mm). The agent performed minimal discovery and ended the call by asking the customer to re-send the requirement via WhatsApp, promising to check availability without setting a firm next step.\"}",
  "error": null,
  "latency_ms": 30447,
  "input_tokens": 3271,
  "output_tokens": 809,
  "created_at": "2026-09-25 11:34:24",
  "sentiment": "neutral",
  "sentiment_score": -0.013,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 5,
  "lex_hits": 7,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.72,
  "agent_talk_sec": 28.3,
  "customer_talk_sec": 11.0,
  "dead_air_sec": 53.7,
  "longest_monologue_sec": 7.9,
  "agent_wpm": 220.5,
  "interruptions": 0,
  "agent_turns": 13,
  "customer_turns": 12,
  "discovery_qs": 8,
  "words_agent": 104,
  "words_customer": 32,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178850046832",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.31,
      "end_s": 5.78,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178850046832",
      "idx": 1,
      "speaker": "agent",
      "start_s": 6.4,
      "end_s": 6.8,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178850046832",
      "idx": 2,
      "speaker": "agent",
      "start_s": 7.2,
      "end_s": 9.7,
      "text_en": "Hello, are you speaking from Savam Purti Krushi, sir?",
      "text_native": "हॅलो, सवम पूर्ती कृषी से बोल रहे सर?"
    },
    {
      "ucid": "21112178850046832",
      "idx": 3,
      "speaker": "customer",
      "start_s": 10.2,
      "end_s": 10.8,
      "text_en": "Yes, speak.",
      "text_native": "हा बोला."
    },
    {
      "ucid": "21112178850046832",
      "idx": 4,
      "speaker": "agent",
      "start_s": 12.2,
      "end_s": 14.9,
      "text_en": "Hello, I am Aditya Pandey speaking from JSW One.",
      "text_native": "नमस्कार, मी आदित्य पांडे बोलतोय JSW One मधून."
    },
    {
      "ucid": "21112178850046832",
      "idx": 5,
      "speaker": "customer",
      "start_s": 15.3,
      "end_s": 16.1,
      "text_en": "Yes, please speak, sir.",
      "text_native": "हा बोला ना सर."
    },
    {
      "ucid": "21112178850046832",
      "idx": 6,
      "speaker": "agent",
      "start_s": 16.5,
      "end_s": 22.3,
      "text_en": "Sir, you had registered last month on our platform, I had called regarding that. Did you have any requirement for steel, sir?",
      "text_native": "सर तुम्ही रजिस्टर होता last month आमच्या platform वर, त्या संदर्भात call केला होता. तुमची काही requirement होती का सर steel मध्ये तुमची?"
    },
    {
      "ucid": "21112178850046832",
      "idx": 7,
      "speaker": "customer",
      "start_s": 23.1,
      "end_s": 24.5,
      "text_en": "Um, for wholesaling.",
      "text_native": "अं wholesaling साठी."
    },
    {
      "ucid": "21112178850046832",
      "idx": 8,
      "speaker": "agent",
      "start_s": 25.1,
      "end_s": 27.5,
      "text_en": "For wholesaling? What material do you need?",
      "text_native": "Wholesaling साठी का? काय कोणता material लागतंय तुम्हाला?"
    },
    {
      "ucid": "21112178850046832",
      "idx": 9,
      "speaker": "customer",
      "start_s": 28.2,
      "end_s": 29.9,
      "text_en": "Um, cement and steel.",
      "text_native": "अं cement आणि steel."
    },
    {
      "ucid": "21112178850046832",
      "idx": 10,
      "speaker": "agent",
      "start_s": 30.3,
      "end_s": 32.1,
      "text_en": "Steel. Cement and steel, right?",
      "text_native": "Steel. Cement आणि steel ना?"
    },
    {
      "ucid": "21112178850046832",
      "idx": 11,
      "speaker": "customer",
      "start_s": 32.4,
      "end_s": 32.8,
      "text_en": "Yes.",
      "text_native": "हा."
    },
    {
      "ucid": "21112178850046832",
      "idx": 12,
      "speaker": "agent",
      "start_s": 33.3,
      "end_s": 34.2,
      "text_en": "What in steel, sir?",
      "text_native": "Steel मध्ये काय सर?"
    },
    {
      "ucid": "21112178850046832",
      "idx": 13,
      "speaker": "customer",
      "start_s": 35.0,
      "end_s": 38.0,
      "text_en": "Need TMT or bar, up to ten-twelve mm.",
      "text_native": "TMT पाहिजे की bar, दहा बारा mm पर्यंत."
    },
    {
      "ucid": "21112178850046832",
      "idx": 14,
      "speaker": "agent",
      "start_s": 38.4,
      "end_s": 38.9,
      "text_en": "Bar.",
      "text_native": "Bar."
    },
    {
      "ucid": "21112178850046832",
      "idx": 15,
      "speaker": "customer",
      "start_s": 39.5,
      "end_s": 40.0,
      "text_en": "Bar.",
      "text_native": "Bar."
    },
    {
      "ucid": "21112178850046832",
      "idx": 16,
      "speaker": "agent",
      "start_s": 41.4,
      "end_s": 43.4,
      "text_en": "Um, do you have a construction business?",
      "text_native": "अं तुमचं काही construction चा business आहे का?"
    },
    {
      "ucid": "21112178850046832",
      "idx": 17,
      "speaker": "customer",
      "start_s": 43.6,
      "end_s": 44.6,
      "text_en": "No no, a shop.",
      "text_native": "नाही नाही, shop."
    },
    {
      "ucid": "21112178850046832",
      "idx": 18,
      "speaker": "agent",
      "start_s": 45.0,
      "end_s": 45.6,
      "text_en": "Is it a shop?",
      "text_native": "Shop आहे का?"
    },
    {
      "ucid": "21112178850046832",
      "idx": 19,
      "speaker": "customer",
      "start_s": 46.0,
      "end_s": 46.3,
      "text_en": "Hm.",
      "text_native": "हं."
    },
    {
      "ucid": "21112178850046832",
      "idx": 20,
      "speaker": "agent",
      "start_s": 46.6,
      "end_s": 54.5,
      "text_en": "Okay. Um, okay sir, I'll do one thing, I will WhatsApp you my number. You send me your requirement again over there. I will check and let you know if it is available.",
      "text_native": "ठीक. अं ठीक आहे सर, मी एक काम करतो, मी तुम्हाला WhatsApp करतो माझा नंबर. तुम्ही मला तिकडे एकदा परत तुमचं हे requirement पाठवून द्या. मी तुम्हाला check करून सांगून देतो की available आहे का."
    },
    {
      "ucid": "21112178850046832",
      "idx": 21,
      "speaker": "customer",
      "start_s": 54.8,
      "end_s": 55.3,
      "text_en": "Okay.",
      "text_native": "बरं."
    },
    {
      "ucid": "21112178850046832",
      "idx": 22,
      "speaker": "agent",
      "start_s": 56.3,
      "end_s": 56.8,
      "text_en": "Okay.",
      "text_native": "ठीक आहे."
    },
    {
      "ucid": "21112178850046832",
      "idx": 23,
      "speaker": "customer",
      "start_s": 57.5,
      "end_s": 57.8,
      "text_en": "Hm.",
      "text_native": "हं."
    },
    {
      "ucid": "21112178850046832",
      "idx": 24,
      "speaker": "agent",
      "start_s": 59.3,
      "end_s": 59.6,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "21112178850046832",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Hello, I am Aditya Pandey speaking from JSW One. Sir, you had registered last month on our platform, I had called regarding that.",
      "comment": "The agent provided a warm, context-aware opening that was not sales-heavy."
    },
    {
      "ucid": "21112178850046832",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Hello, are you speaking from Savam Purti Krushi, sir?",
      "comment": "Agent only verified the company name, failing to ask about procurement city, decision-making role, or contact details."
    },
    {
      "ucid": "21112178850046832",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Um, do you have a construction business?",
      "comment": "Agent only asked about business type, missing all other discovery questions about volume, brands, payment terms, and current JSW relationship."
    },
    {
      "ucid": "21112178850046832",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any aspect of the platform's value proposition (pricing, TC, availability)."
    },
    {
      "ucid": "21112178850046832",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Did you have any requirement for steel, sir? ... Need TMT or bar, up to ten-twelve mm.",
      "comment": "The agent successfully asked for a requirement and captured the material type and size."
    },
    {
      "ucid": "21112178850046832",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I will WhatsApp you my number. You send me your requirement again over there. I will check and let you know if it is available.",
      "comment": "The call ended with a vague promise to 'check and let you know', not a confirmed quote, specific callback, or scheduled walkthrough."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}