21112178850044631 · Call

Call 21112178850044631 2026-09-04 · Ronak Mehta · 1:48

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	No_requirement	full conversation 27 turns, clean transcript (0% inaudible)	Hindi	27	new_registration (campaign_name:medium)

Audio: clear: Slight background noise on the customer's side, but the conversation is clear.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

segment: trader

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.36

confidence high · +1/−4 from 9 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) The agent failed to conduct deep discovery, asking only about business type, brands, and current JSW usage (3/8 questions), which is below the threshold for a partial pass.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified The customer had no current requirement, and the agent failed to schedule a specific callback date, accepting a vague future contact from the customer.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call ended without a quote, a specific callback date set by the agent, or a platform walkthrough scheduled.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

Summary

The agent contacted a new registration, Balaji Enterprises. The customer confirmed they have no requirement for MS steels and primarily deal in cement and TMT bars. The agent briefly inquired about their TMT sourcing but did not pitch JSW's TMT products or establish a concrete next step, ending the call after learning the customer doesn't currently use JSW.

Coaching

When a customer uses a product we sell (like TMT), pivot fully to that product's discovery and pitch instead of ending the call early.

Missed: NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
NR1 Warm welcome opener	1	fail	–	Yes, Raunak Mehta speaking from JSW One. Do you have any requirement right now in MS steels, in metal? The agent opened with a direct requirement check, which is a hard sales push, not a warm welcome.
NR2 Verify basic profile (4 Qs)	1	fail	1	Hello Balaji Enterprises? Only the company name was verified (1/4 questions); procurement city, decision-making role, and contact details were not asked.
NR3 Full discovery (8 Qs)	3	fail	3	What do you deal in? What material do you take? ... in TMT, which make do you take? ... Do you take JSW's? The agent failed to conduct deep discovery, asking only about business type, brands, and current JSW usage (3/8 questions), which is below the threshold for a partial pass.
NR4 Platform education	1	fail	–	The agent did not explain the JSW One platform's benefits like transparent pricing, test certificates, or stock availability.
NR5 First opportunity identified	2	fail	–	If there is a requirement, sir, we will tell you. When we start the work a bit, we will contact you. The customer had no current requirement, and the agent failed to schedule a specific callback date, accepting a vague future contact from the customer.
NR6 Closure - one of three outcomes	2	fail	–	Okay, that will work. The call ended without a quote, a specific callback date set by the agent, or a platform walkthrough scheduled.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.609	24.6s	15.8s	67.6s	3.8s	331.7	0	13	14	16

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

5.2s

Hello?

हेलो?

agent

6.1s

Hello Balaji Enterprises?

हेलो बालाजी एंटरप्राइजेस?

customer

7.7s

Hello?

हेलो?

agent

8.3s

Yes, Raunak Mehta speaking from JSW One. Do you have any requirement right now in MS steels, in metal?

जी रौनक मेहता बात कर रहा हूं जेएसडब्ल्यू वन से। कुछ रिक्वायरमेंट है अभी आपको एमएस स्टील्स में, मेटल में?

customer

12.8s

No, your voice is not coming clearly. Can you repeat?

नहीं, आपकी आवाज क्लियर नहीं आ रही है। रिपीट कर सकते हैं?

agent

14.9s

Hello? Hello? Are you able to hear my voice now?

हेलो? हेलो? अभी आवाज आ रही है आपको मेरी?

customer

16.9s

Yes, it's coming, speak.

जी, आ रही है, बोलिए।

agent

17.8s

Hello? Yes, I am saying, do you have any requirement in MS steels, in HR CR?

हेलो? जी मैं बोल रहा हूं, कुछ रिक्वायरमेंट है आपको एमएस स्टील्स में, एचआर सीआर में?

customer

21.3s

No.

नहीं।

customer

22.4s

Not right now, sir.

अभी नहीं सर।

agent

23.0s

In what, what do you deal in, by the way, sir?

किस में, आप किस चीज में डील करते हैं वैसे सर?

customer

25.3s

What?

क्या?

agent

25.9s

What do you deal in? What material do you take?

आप किस चीज में डील करते हैं? क्या मटेरियल लेते हैं आप?

customer

28.3s

Our biggest deal, meaning, is more in cement and rods.

हमारा सबसे ज्यादा डील मतलब सीमेंट और सरिया का ज्यादा है।

agent

31.1s

Oh, you do TMT?

अच्छा टीएमटी करते हैं क्या?

customer

32.2s

Yes TMT, yes.

हां टीएमटी, हां।

agent

33.3s

Okay. What, in TMT, which make do you take? Primary, secondary, which one do you do?

अच्छा। क्या टीएमटी में कौनसा मेक लेते हैं? प्राइमरी, सेकेंडरी, कौनसा करते हैं?

customer

36.8s

Primary and and that one also is there.

प्राइमरी और और वो भी है।

agent

38.7s

Okay. And which, which, which make do you take?

अच्छा। और कौनसा कौनसा कौनसा मेक लेते हैं आप?

agent

40.9s

Do you take JSW's, do you take Tata's, SAIL's, which one do you take?

जेएसडब्ल्यू का लेते हैं, टाटा का लेते हैं, सेल का, कौनसा लेते हैं?

customer

43.5s

No, in primary there is Raipur and Prime Gold.

नहीं, प्राइमरी में रायपुर है और प्राइम गोल्ड है।

agent

46.1s

Okay, you don't take JSW's?

अच्छा, जेएसडब्ल्यू का नहीं लेते हैं क्या?

customer

47.5s

No.

नहीं।

agent

48.5s

Okay. If there is anything, let me know sir, I will ping you on WhatsApp.

अच्छा। कुछ होगा तो बताइए सर, मैं आपको पिंग करता हूं व्हाट्सएप पे।

customer

51.0s

Okay, okay.

ठीक ठीक।

customer

51.6s

If there is a requirement, sir, we will tell you. When we start the work a bit, we will contact you.

रिक्वायरमेंट होगी सर, बताएंगे थोड़ा स्टार्ट करेंगे काम तो कांटेक्ट करेंगे आपसे।

agent

54.8s

Okay, that will work.

ठीक है, चलेगा।